Evanston store staff are the main reason I go back to this store. They are always warm and friendly and go out of their way to answer questions about rewards, etc. The prices and discount programs are good, too. read more

Great service! Our vet recommended switching our dog's food due to health concerns, and the store kindly exchanged the unopened bag. The staff took the time to find a better option for us, and we really appreciated their helpfulness and care. read more

Great place to get your dog's nails trimmed. My dog always feels at ease and they do an excellent job.

Each and every time I go in the staff is warm and welcoming. The prices are decent and the quality is exceptional.

Todd and staff are great. They treat you like family. Skip the other stores. They care about your pet and you.

This is the second time I bought a turtle light that did not work . They Refused to exchange a working light. I did not even ask for a refund . I had to go twice to pet smart and get a working light for my turtle since PET SUPPLY PLUS could not provide a working light . Please ask for your receipt as they don't give them out . Not sure how long this pet supply plus will be open . They could not exchange a working light for my turtle . $13 dollars . Wow!! Not even asking for refund just a working light since they sold me a default light . This is not how you treat customers who actually have an account. I will never go back . read more

I love this store. Family owned, everyone is so friendly & helpful. They even offer to bring heavy purchases right to my car! Everyday prices are very good-(most better than grocery stores). Sign up on their website to receive special discount offers and earn points towards money off. Great selection of food, treats, toys etc and they do grooming as well. A friend has her dog groomed there and said they do a great job. My cat isn't interested in the grooming, but is happy with the toy and treats selection! read more

All of coupons on line have an expiration date of over one year ago so when I went to the store on Dempster in Niles Illinois the manager made me feel like I was trying to cheat him. I called corporate to tell them and the lady I spoke to said she knows about the coupons and they have been trying to fix this. OVER ONE YEAR AGO??? I know now why there's never any customers in there...Petsmart is a much better business and they care about their customers!!! read more

Hannah is an excellent groomer and treated Sabra with loving kindness. Already booked our next appointment.

Great products and the Dirty Dog self wash is a great service. Check the website for discounts on dog washes. It's the best!

I love this store. Today the main purpose of our visit was grooming (which we do about once a month) Laya took care of Miley Cyrus and Alfie today. They had baths, mani pedis (complete with polish), deep conditioning, and had their teeth brushed. I'm so thankful that she is here! They feel and smell so clean! The people working in the front of the store also could not have been nicer. This is a great spot that Evanston is lucky to have read more

Really helpful staff. Self serve dog wash was a life saver! It was clean and well stocked with towels and supples. Dog food selection pretty good but missing several frozen brands. read more

This review is for grooming only. Groomer did not know what they were doing. Told me that because of my dog's age if anything happened to her they would not be responsible. I've never heard this before I've used them several times. My dog did not smell clean when I picked her up. Nails were not cut down nor were they filed. Groomer said she couldn't cut any further down and she couldn't file them for whatever reason. PetSmart may be more expensive but they are professional and do a great job. read more

Nicest, helpful, and knowledgeable employees. Mrs. Ann is the best in the business! Large assortment. Great sales. The coupons have been as high as 25% savings. read more

This pet supply store is a find. It is in a strip mall in Evanston, not far from the High School. The staff is very helpful and knowledgeable and their prices reasonable. I found the store well stocked and it was easy to navigate and find the items and brands I was looking for. It was much more fun than buying on line and my pet could enjoy the purchases right away! read more

Always friendly. Always have stock of my regular stuff. Do not have to wait in long lines at check out. Location for me is perfect.

I'm so glad I found a spot with live worms for my bearded dragon! The staff here are so nice too and so helpful!

I will never not ever understand why so many popular retail chains sell shelves full of pet supplies but no dog toothpaste. I'd given up on getting it in stores altogether and only bought pet toothpaste online in bulk. I happened to be trying to find a specific item at Dollar Tree, and I was about to give up before I decided to stop in one more location in Evanston. I park my car, look across the lot and there's a pet store. I was so happy to see it that I could've driven my car right up to the register. I donate clothes to Goodwill there a bunch of times, and somehow, I have completely ignored this pet store (for years?). I get inside, and it's so pretty and well-lit. People greet you when you walk in the door. All the pet supplies are well-organized and there are bargain deals. I strolled to the back, and saw one dog patiently getting his/her nails clipped and another one having a peaceful bath. Bingo! Next time I don't feel like doing it myself, my dog will definitely come here. I found the treats and toys I wanted and can never find anywhere but online, but I had a tough time finding that toothpaste ... again. I went up and down the aisles repeatedly for about 5 minutes. Then a lady walked by me and asked "Are you finding everything OK?" My response, "No!" She laughed. It turns out the dog toothpaste is in the cat aisle that I never went down (for obvious reasons). The cashiers are both super nice. One is clearly more tech-savvy than the other though. I had quite a time trying to spell out my info to get the Rewards card. There was some confusion about whether I needed to fill in the Rewards Card later or if I could sign up right there. I started to just get out of line altogether and do it on my phone, but the same lady who saved me with the toothpaste was back in to confirm I could sign up right there with the other cashier. Then the registers were on the fritz, and my debit card wouldn't work three times. I kept being told to push in the chip three times, then wait for it to reject it so I could slide. So the visit wasn't completely perfect, but I'll take a few tech problems and an incorrect sign as long as I can get the pleasant customer service and what looks like a fun time for pet grooming in the process. This'll be my regular pet supply spot for sure! read more

When a person come in doesn't mean the worker cuz I he couldn't been a manager leave the cart in the middle of the aisle with a disabled person has to walk around it. Disable or not do not leave the cart . Then don't follow my black butt to the front to make sure I got the four cans of cat food and a container of turtle food . It's not necessary I come in the store all the time and there's always different workers but I'm a regular . read more

The groomer, Laya, was awesome with my dog, and my dog looked and smelled great when I picked her up. Laya also had great communication and texted me an update about the best time to pick up. Really appreciate her communication and quick reply when I needed a little more time. Due to health issues I can't lift super heavy things right now; without prompting or hesitation, the manager offered to carry out my 50 lb bag of dog food, which I really appreciated. Always a great experience at the Evanston Pet Supplies Plus! read more

Pet Supplies Plus Evanston - Freshly coiffed. - Pet Groomers Near Me - Evanston, Illinois

Easy breezy order curb side pickup. Browse isles from your couch, place items in online cart, pay and submit order. My order was ready within 1 hour and I got a call from the store that my order was ready with additional information to call when I arrive and store hours. When you are in front, you call, pop your trunk and they bring it out. So easy and the prices are right too! My dog is sad though she is used to going to the store with me and sniffing the isles for the frenemy cats! If only we could get the same experience online! She is highly satisfied with her crunchies and thanks the store for carrying her favorite Fromm. read more

I have been coming to the Pets Supplies on Dempster in Evanston since the beginning of 2024. I have two very large dogs, which are groomed here. The two ladies, Laya and I believe, Christina, do a fabulous and thorough job. I also shop for wet food for my cats. This Pets Supplies Plus has many sale products of human grade quality and grain free options. The owners, Tamara and Todd, are always friendly and helpful, as is their son, Ethan. On occasion, certain cat food choices are out of stock, but with their large variety, I can always find food my fussy kitty princesses, love. I highly recommend this store!!! read more

I have nothing but great things to share about this location. Everyone is always very nice and accommodating. Products are available, and I just enjoy the energy when I enter the store. They are my first stop for pet supplies. My dog Diezel loves coming into the store too. read more

Pet Supplies Plus Evanston - Pet Groomers Near Me - Evanston, Illinois

Best pet store in the area! The manager and staff are so so kind and they always give my baby a warm welcome (and a few puppy snacks!). We usually come to do the self serve dog wash, $25 for a five wash punch card which is a great deal! The wash area is really clean and usually quiet, we've never had to wait. I usually buy a few treats or a bag of food on the way out and the prices are standard. read more

Pet Supplies Plus Evanston - Sad doggo! He hates baths but loves Pet Supplies Plus! - Pet Groomers Near Me - Evanston, Illinois

Pet Supplies Plus is a welcome addition to the Dempster-Dodge Plaza. The store is very neatly laid out, well stocked with everything you need for your pet and the place is immaculate. On every visit, there have been plenty of employees to help me find what I've needed and advise me on the best products for my dog (thanks, Bryce). We tried out the self wash yesterday and were doubly impressed. They have a punchcard for 5 washes for $25.00 - fantastic deal! There are three tubs, including two large and one medium and have everything you need to bathe your dog (waterproof apron for me, 3 kinds of shampoo, secure tie to keep your pooch in place, long spray hose with adjustable water temperature, blow dryer, and fresh towels). I came in with a filthy dog and walked out with a happy clean one, sporting a new cool collar. Todd, the owner, even came by to introduce himself while I washed my dog to make sure I had everything I needed, classy touch and much appreciated. read more

Pet Supplies Plus Evanston - A very clean Tofu! Check out the new clothes! - Pet Groomers Near Me - Evanston, Illinois

Every time that I have been to this store and have had a question, the staff have been very nice and helpful. Pricing is comparable and options are open to lots of different companies. Have two dogs and a hamster; able to get everything for these lil babes. My hamster is a super senior and will not die. Haha Something in the food I buy here must being doing Justice. read more

I can't even explain how amazing pet supplies plus is, the staff are very nice and helpful and the store dog is very sweet. This place is actually where I found my adorable little puppy, the staff showed me good places to get dogs and the next day I got my little Zelda! go to pet supplies plus! read more

This store is my go to place to meet all my pets' needs. They even have the names of my cats memorized! What a great bunch of pet friendly people. read more

Such a nice couple that own it and will go up and beyond to be helpful. The pricing is much better than the local petsmart and it has everything you need for any type of pet. I've been taking advantage of the curbside pick up and a couple of home deliveries, both super convenient. Great store! read more

Nice place for anything pet related. Friendly and knowledgeable staff. Great to have a big box option.

Excellent franchise owner(s). Store is always clean and organized and the service is prompt and efficient (very much not so at other stores I have shopped). If they could find a qualified groomer, that would be nice. Other than that, pretty much everything that you may need (for dogs at least) is available - even the high-end products (Orijen). read more

Hands down, the nicest staff I've ever encountered at any pet store! I've had dogs for 17 years and have had some great experiences with pet stores but I feel lucky to have this one on my radar. I have to drive past both a local store, petsmart and petco but I'll go out of my way to shop here Best prices and best people! read more

Very friendly, helpful staff. I do order online often and my order is always ready in record time and I appreciate that. The staff will even carry your order to your car. I signed up for their rewards program over a year ago and I can earn points a lot faster than at other pet stores and that's a nice bonus! read more

Friendly pet store owned by local people who are usually on site and very helpful. Convenient location in Evanston with easy parking and close to transit. I love the dog wash - recommend the multi-wash card option. read more

Love this store ! Great customer service very comfortable vibe! Knowledgeable staff owners a pretty much always available. They don't rush you with your questions. Love bringing my pets read more

Love this particular store; Independently family owned, they take a more personal interest in what your pet really needs and spend the extra few minutes with you to find the right solution. My dog has specific needs for her coat, and through the patience of the staff here in Evanston, I've actually found answers to some of the issues that the other stores didn't have time to help me with. I am 100% committed to this particular store - an additional point of importance for me is to support our local businesses - I am fortunate to have found a pet supplier that is Independently owned by great people. ~ Mischa read more

I came for the first time ever to self bathe my 98lb German Shepard.... It was a mistake. I called ahead of time and was told it was a first come first serve and I mentioned I have a large dog. The guy who answered the phone was very polite and friendly. I waited a good 20 minutes or so and then it was our turn. Bathing was fine, area was good. Dryer was horrible. The kind groomer in the station over was able to borrow us her heavy duty dryer. It worked wonders. Where it went bad was that it's shedding season and my dogs hair was flying. I didn't my best to clean it up. Halfway thru drying 2 gentleman appeared with their dogs.. waited like 5 minutes. One went to complain. While the one who went complain walked away, one bath freed up. An older tough guy came over to advise me of the time limit, I apologized and said I did not know. He very rudely told me to read the sign that was right there. I was doing my best to wrap it up quickly and apologized. I don't Appreciate being admonished/told sternly that I am taking too long and should've read the sign. Kindness goes a long way. Perhaps charge more for larger dogs that will take longer to dry... or put a size or breed limit. Drying out a German Shepard or any large hairy dog is just as important as drying a short haired dog. I will not return to place where I did not feel welcomed. I apologized for the hair and the time and paid the dudes wash. People should just learn to have patience and be kind. The world is shitty enough as it is. read more

Great new store with a friendly team. The lighting is excellent and very easy to get around. We met the owners and look forward to shopping here frequently. read more

The store is always clean and organized, the owners are incredibly courteous and friendly which translates to happy and helpful employees. They always have a great selection of products and their prices are comparable to the other big box pet retailers. I drive a little bit further to go to this store and recommend you do as well. read more

Very convenient pet wash: $10 for a single or $25 for a 5 wash discount card. Lots of food for dogs, cats and birds on hand including some special brands you don't find at the bigger pet stores. Very friendly staff: The 2 owners (a husband and wife) were each working one of the cash registers and were very friendly to all of the customers including me. By the time I left the store I ended up meeting the entire staff who all took time to pet my dog and ask about him. They have a groomer on hand if you want to book an appointment. I didn't use that service but she seemed super nice. But really, the dog wash has everything you need: 3 different shampoos, temp controlled water sprayer and a very powerful air dryer. You place your dog on a platform so you don't have to hurt your back. There is a lasso you can tie your dog to to keep it safe and from falling off. They even have towels and smocks so you (and your pet) can stay dry! A small town shop feel in a big suburb like Evanston is definitely rare and something to be appreciated. I will be back again. read more