I've been taking my 2.5 year old pug mix here to get his nails grinded ever since he was a puppy. He hates having his nails done no matter how often I "tug on his paws to get him used to having his paws touched." It's difficult to do them at home because he squirms so much, so I would always take him to the "professionals" to get it done because I figured they'd have better methods in restraining him. For 2 years I've taken him here and the groomers got it done. I'm thankful for that and those groomers are the only reason I didn't give a 1 Star. I went recently where a male groomer who I hadn't seen before was in charge of doing my dogs nails. I know my dog is fussy so I don't mind him being muzzled etc, do what you have to do. He takes him to the back which they usually do and when he comes out he tells me I shouldn't go to them anymore and I should take my dog to the vet to be sedated. The groomer tells me that my dog scratched and tried to bite (which although I didn't question the validity of that, why not muzzle him? Why not hold him differently?) and that it took 2 groomers to get his nails done. I'm not denying my dog is difficult, he always has been and probably always will be. My frustration is that I've been coming here for 2 years and their team always got it done, and I was grateful to them for that which is why I always came back. Now all of a sudden my dog is too much to handle and I should take him elsewhere? I asked if my dog is so violent, how was it done for the past 2 years then? And was told that nothing was written in the notes for my dog despite our most recent appointment being in June. If my dog was a real problem I would suspect that they would have written a note on his file on how to better handle him. What methods did the other groomers take that allowed them to get his nails done for 2 years? He said he would ask the other groomers, but his recommendation was to get my dog sedated at the vet. I was told that I could come back "one more time" to see how my dog reacts. My dog is going to react the same way every time! He hates it. Which is why I brought him to "groomers" in the first place! So no, thank you. I don't even feel comfortable returning to that store now. I'm better off restraining my dog on my own and doing his nails myself (thanks to google for the tips and amazon for the nail grinder). Guess I just needed one guy telling me he couldn't restrain a 17lb dog to finally make me research better restraint methods to do it myself, instead of spending $26 a month to get them done at PetSmart. P.S. You just need to hold your dog on its side. Tried it yesterday and it worked beautifully. Save your money, friends. read more

This place is amazing, the people that work in there are awesome!!! Real animal lovers. Thanks to(John) in Pico Rivera site for helping me it was one minute to closing time and I was a few away. I called in to ask if I can still go in for some stuff for my dog that, he was quick to say if u hurry I will let u in, and sure enough I ran to store from the parking lot and John was kind enough to let in he's store and let do some shopping for things I needed for my bearded Dragon and husky. Even had a nice conversation with at the check out. For this I yelp and thank John once again for he's kindness and customer service!!!! read more

Always someone there to ask if you need assistance and always give lots of feedback and information to help you get the right products and know how to care for your animals. I've always loved PetSmart but went to petco because it was closer. After bad petco experiences, I'm never leaving PetSmart again. read more

We booked an appointment to have my German Shepherd groomed and for some reason they werent able to get him in because who ever booked the appointment had booked it under a haircut but it was suppose to be a bath and brush. So to make a long story short, we had to leave and bring him back another day. We were a lil upset and ended up taking a drive for nothing but before you know it, the groom manager Sandra Guerra had contacted us before we even called them. She was very professional and nice and took care of the issue. Because of her, I will definitely bring my dog back and recommend my friends and family to the Pico Rivera Petsmart grooming. Not only did they give excellent customer service but they also did a great job on my dog. read more

I love this place. They have such great people who are so eager to help you select the right animal for you. They help you with what kind of food they should eat and how to make their stay with you pleasant. I truly recommend that you stop by and ADOPT a PET. I love my dog. He has made my family very happy. The people behind the scenes at this place are fantastic. Oh yeah they also teach you all the tricks they have taught your specific animal. I Love them.. read more

Thanks Petsmart for leaving my Dog Bandit perfectly Groomed.!!! I will be back:) Hopefully I continue to get Great Service.!!

DO NOT TAKE YOUR DOGS TO GET GROOMED HERE! The grooming manager Pricilla has horrible customer service skills and is a complete moron. Management is useless, which is probably why someone like Pricilla works there. I took my dog to get groomed there today, after spending hundreds here of getting my puppy set up (crate, bed, food, toys, collar, etc.). I was even considering signing up for $200+ worth of puppy training. So glad I didn't get around to it. Anyways, took my dog this morning after scheduling my appointment the week before. My appointment was at 8am and I showed up at 8:10am. Mind you, the store was not even open yet. In addition, PetSMart always asks for about 2 hours to wash your dog. After waiting for an associate to open the door, I was told by Pricilla that she could not take my dog because I was late. My face went blank. I know I was late but there was no line. No one was washing dogs yet. The store wasn't even open. Her response was that my tardiness put them behind. How does 10mins put you behind if you keep the dog for 2 hours for a wash. No cut, mind you. I was visibly upset even though I was kindly asking if they could make an exception. Every time I spoke, I received a condescending no. I complained because no one told me that if I was late they wouldn't take my dog, no sign anywhere. I decided it wasn't worth it and rescheduled for same day at 5:30pm. She asked for my puppy shots proof which I showed her. She mentioned that I did not have the rabies shot yet. My dog is 4 1/2, so he is barely eligible. I told her I had plans to get his shot soon. So she scheduled me for later that day. When I show up at 5:30p, I'm told they cannot take my dog because of the rabies shot. Now I'm upset, why would dumb Pricilla schedule me if she couldn't take my dog. Then another incompetent manager, Heather, comes over to basically scold me for being late and not knowing PetsMarts policies. She did apologize for her staff and say she would talk to them, but only after I made a huge stink! Basically told her it's the responsibility of her staff to explain these things. If those are the rules, have a sign! Don't reschedule someone and waste peoples time because you can't manage your staff on proper customer service. Won't be back here! read more

Everyone was SO sweet and helpful. You could tell they all really cared about the animals. We love our dog. She's the best thing ever. read more

PetSmart - Sandy from SPCA LA. Pure love. - Pet Stores Near Me - Pico Rivera, California

The service at my preferred Petsmart has been lacking a lot lately so I've been coming to this location more often now bcuz it's closer. I'm not sure if there's a new manager but the atmosphere, availability of items, and customer service are improving. The last few times I went in, they had everything I was looking for, the associates in the store offered assistance, and customer service was overall way better. Probably will continue coming to this location more often in the future considering it's closer to home than other locations and the service seems to be improving overall. read more

They no longer do dog adoptions daily anymore as they have advertised ! Making money off a charity to promote their business they don't provide read more

Why the hell would a store sell 50 lb bags of dog food but have NO shopping carts to carry these large items. .. so disappointed in this store and everytime ive been here I have to search for assistance.. Im definately going to search for a store out of my area that has shopping carts.. . This store is a joke! read more

Took my puppy here for the first time yesterday for a basic grooming, she was perfectly okay no limping or anything when I dropped her off after being rushed to pick her up I find her limping so hurt that she would just drop herself to the floor to lick her paws crying from the pain. One lady tried to tell us it was allergies and another went on to say that her leg just fell asleep from being in the kennel for too long. My puppy has been in a kennel and that has never happened before. She was obviously in pain who knows if she was hit or what happened but that is not okay I am not satisfied with their service! NEVER AGAIN!!! I would give zeros Stars if possible. read more

I have fibromyalgia and cannot stand more than 3-4 minutes. This store on multiple occasions has not offered any accommodations for me to get my dogs nails done. Usually other groomers take both of my dogs back. Today I was told to wait15-20 minutes to have the first dog's nails done and then they would take the second dog back. Because I was in pain I asked if they could take both dogs back. I was told the cages were for grooming customers. Isn't getting nails done grooming? I was treated very poorly and was treated like a second class citizen. If you are handicapped, don't go to PetSmart for grooming. read more

GEEEEEEEEEEEEEEEEEEEEEEEEEEEE i'm so happy PETSMART finally opened in our city. Several years ago I emailed them and told them that they are building the Pico Rivera Towne Center and suggested they look into opening here. Well years have past and YESSSSS it's here. Sorry petco but petsmart is the nearest retailer now. I would drive all the way to Alhambra but just got tired and started giving Petco my business, but now that Petsmart is here guess where i'm going. I met the manager and He was great to deal with forgot his name but make sure we drop our business and keep them for many years. Thanks PETSMART read more

I usually come to this location as oppose to the whittwood mall only for convenience as it's a little closer to my house. They usually always take good care of my dog when getting his nails trimmed. My dog doesn't like coming into the store because he's a little scared of the process but once tied he does fine standing there. Yesterday's appointment was hard to watch. We now have to check in at the entrance of the store and my husband walked up with our dog to sign. My dog wanted out and was pulling to leave the store. Instead of allowing my husband to finish so he can walk him to the door, the girl put the leash on his neck and was strangling him as he tried to exit the store. My husband told her to hold on and asked her to stop pulling and walked inside with our leash. She eventually got him in and got the job done. I was standing by the entrance w our other dog watching. When she finished she brought him out and never apologized only said "he's done" She didn't seem to care and for that reason alone I'm never taking my dogs here again. read more

Friendly staff, each time I see the groomers with dogs they seem very kind. They have never had dogs for adoption though, curious why that is. Overall a good place though! This is the only branch however that doesn't have the vet, go to the one on Whittier if you're looking for that! read more

I bought a parakeet from Petsmart and the sales person Leslie was the sweetest. The manager who also helped me was very kind as well but I didnt get his name. I remember Leslie because when I was there another customer went up to the manager and told him she was very good. It is great to get customer service like that most of the times you dont get customer service like that at other places. read more

One of the BEST petsmart i have ever been too. STAFF IS ALWAYS ALWAYS greeting and trying to help me in anything i need. I just love this specific locations so much! read more

I am very pleased with the service provided in this location! Amazing staff and very helpful. This is the first time at this location (I typically go to the Alhambra location) and Milo, my dog and I will be returning. They don't lie that they love what they do, team Pico is awesome, you have a really great staff here. Sandra, Priscilla our groomer and Ray were great! Totally recommending them to other pet parents. read more

My review is really based on the experience I had with one pet smart employee named Danielle. I needed puppy food and had no clue what to get, looking around for help I walked down s couple of isles and I see Danielle age greeted me and ask me if I needed help and I said yes, although Danielle was busy working on stuff in a different area of the store she quickly walked back to the dog food area and helped me pick out the right food for my pups, she was kind helpful and knowledgeable great customer service . I had the same great service from Danielle the visit after that. Thank you Danielle read more

I love this location! Cashiers always greet us and they always have awesome items on sale. I bought my beta fish, plants, tank, gravel, and accessories from pet smart and my fish has been extremely active and happy with his tank and accessories. There have been a couple of employees who have helped my boyfriend and I, but I forgot their names! But everyone who engaged us gave us helpful service! I come here about once or twice a week to see what they have on special with the pet perks card. I've saved a lot since I have signed up for one :) I have not brought my dogs in for grooming or anything, but I'm sure it will be a great experience! :) until then, five stars for making all of my walk ins welcomed :) read more

PetSmart - All from Petsmart :) - Pet Stores Near Me - Pico Rivera, California

Grooming is affordable and they do a great job with my pupperoni. He comes out fluff and clean every time. Thanks Petsmart grooming!

Absolutely horrific customer service. We have been taking our dog here for grooming for over 2.5 years. We took her yesterday and she acted out, so they called and asked us to pick her up and we can reschedule for tomorrow with their "salon manager" who has over 10 years experience and was the only one with an opening. Perfect! Minutes after her appt time the next day the "salon manager" Sandra called and said she wouldn't take her until after the holidays as our dog was kennel shy. But they set the appt the night before!?!?!? She told my husband I persisted on scheduling the appt?!?! And the appt was with her, and she would not do it! What kind of service is that??? Give a solution, figure it out- you scheduled the appointment!!!!!!! And if there was such a problem, they should have told us earlier!!!!!! read more

First time taking my puppy here. Great experience. Jeasica was awesome and super friendly. Explained everything in detail to me and informed me of how my puppy behaves when I returned. read more

So many friendly employees and willing to help. I would recommend stopping off at this location!

I have been coming to this PetSmart for years. Got my boxer trained here and she is such a well behaved dog now people that people always ask what did I do to make her so obedient! And I recommend here. I never even complained when they said my other dog who has never snapped at anyone and has gotten hair cuts for 12 years somewhere else was asked to leave because he "bit" someone but they wouldn't show me where he "bit" them. Any who! I'm complaining about the fish there I went to another one in Pasadena today loved the employee so helpful and friendly. But I came here last night because I wanted another fish. Geezest Christ the employee was ass hole! So rude and annoying. I understand they know there job but when they don't want to sell me 3 fish that will get 1 inch big for a 10 gal is ridiculous! And I asked for the manager and omg a kid came to me and was giving me the stupidest face expression like I was a idiot man it ticked me off! So don't get your fish here! They make it into a big drama! Trust me read more

Poor customer service policy. If you're in the middle of being checked out and the phone rings, the cashier must answer it and put YOU on hold while she handles the call. When she finally finishes and gets back to you, if the phone rings again, she will answer it and make you and everyone else in line continue to wait!!! How rude. You don't count while in the store. Phone calls have the priority, not store shoppers. I spend 500.00 a month on pet food but not at this customer unfriendly store anymore. I go to petco now. read more

My boy gets a great bath and loves the staff. Great addition to the city!

I brought my dog into PetSmart today for a nail trim and file. I know my dog can be a handful and doesn't like males. PetSmart Pico Rivera was able to accommodate my dogs needs and helped me feel relaxed and comfortable. Simone was able to calm my dog and was very patient with her! Simone did a great job and I will defiantly be here again! read more

I am a regular customer here at Pico Rivera Petsmart and so far I have no complaints. My weimaraner dog loves it here. He pees and I don't get hassled by the employees, I just get some wipes and clean it. The return policy is also awesome. I've returned dog food, stain remover, pee repellent and they always give me credit. The rest rooms are also clean and therefore they earn 5 starts. read more

Took my 12y/o bby to get groomed with Genesis and she did an amazing job! She knew exactly what I wanted and was very patient in checking in my dog since she's very jumpy and a runner. I'll be sure to book my dog again with her!! I haven't stumbled across any bad service here. The staff and service has been amazing. I 100% recommend Genesis in the salon though, this girl knows what she's doing!! read more

Three worker in the front cashier but only open one, waiting in the line to check out for 10 minutes because there s lady opening the member card, question about dog food, finally second counter open, i get to pay but that lady questioning about her dog tag whuch just bought and my cashier stop my mid transaction and try to help her. I just would like to go..:( read more

It really does make me feel uncomfortable giving such a bad review for a company I work for. This is not my store(I came here because it's closest to me ), I buy my fish from here and every single time I seems like the ladies there don't like to help out in the aquatics section. The very last time I was there with my friend and he was deciding which fish to buy and yes there where others ho needed help but he let the associate know she can help them while he decided and when she came back she asked "are you gonna want anymore fish?" And he replied while nervously laughing "yeah just trying to decide" and she said and I'm not exaggerating "omg are you serious?" Not even jokingly. She looked pissed ff the whole time . I would NEVER treat a pet parent like that at my store . Most of them look like they hate their jobs. I love helpin pet parents through their shopping experience and find it exciting . This store needs to hire people who are enthusiastic about helping pet parents . Seriously and I you're reading this don't bring your home to work or take your work home. And smile more often read more

I noticed that the petsmart in pico rivera did not have an item I was looking for so I went on their website to see if the item was there. The item said you can do a pick up so I went ahead and called in and as I did my call was transferred and I was put on hold for about 5 minutes with no clue of what was going on, I had to repeat my item to the person on the other line about 4 times before they started actually looking for it, I was put on hold for 5 more minutes and I was told that I was not to call petsmart and to ask for an item because at times like this it is better to walk. I personally care about my health and the health of others around me. Due to COVID-19 i rather do online pick ups but obviously this man did not understand that. He said he only helped me because the cashier said he would transfer me to get the help. I thought they get paid for this kind of stuff. It was ridiculous and laughable that I was told to not be "calling like this". I've noticed a few times that this petsmart isn't as good as others that I have been to. This experience made me dislike this petsmart a little more. Please be aware that when u sign for this job, costumer service is key and that includes having to deal with costumer that call about your items! I ended up going to a petsmart in Alhambra and they did a wonderful job with costumers and making sure to help out. I even asked if it was wrong for me to call and the worker said, " no we usually get calls like that EVERYDAY and it's our job to guide a costumer in the proper direction." read more

Me and my husband have always been dog lovers and since migrating here 7months ago, we knew we have to get a rescue. The very first minute we laid eyes on Frank, we knew he was the one. Spcala staff were more than helpful and we are very grateful for that! We know he will miss you guys but rest assured, we will give him all he deserves and more. More power guys!!! 2 thumbs up!!! read more

I have tried this location several times. Every time they disappoint me and my pet. First I took my Newfoundland to the groomers and she looked like all the did is brush her. So I took her to the Alhambra location I noticed what a big difference. My Newfoundland out come from the Alhambra location was so much better. Then on another occasion i tried to ask for help the guy told me he was busy yo to ask in the front was very rude about it. This time i went in for there sale buy a 30lb bag on select dog food and get 4 cans for free. So I went and looked for the sale tag. Found it and got my items. I went to register to pay befor i payed I asked did I get the 4 cans for free she said yes. After I looked at my reciept i seen I did not get the 4 cans for free. So I went back to ask about them. The female manager treated me as if I was ignorant. When I showered her the sale tag was in the wrong place and should not be there she just repeated her self again and walked away. So I went to return the 30lb bag and 4 cans of food. The manager came up to the register and ask are you returning the food because of the 4 cans? I just replied that it was more then just that. The girl at the register seemed a little up set at the return. I will not be coming to this location ever again. I will stick to Lakewood and Alhambra petsmart. We're they treat you as a person and are very helpful. read more

Never knew this place existed in the back of Pets mart! Definitely one of the cleanest animal shelters I've seen. All the animals are so well taken care of. I was shocked at how good it smelled inside too! My daughter and I love coming in and visiting the dogs. read more

Zero stars if possible! Be careful what you buy from this location. Short Story - They sold my SO a USED Scoop Free cat litter box system as if it was new, it got my cat sick and now I own a $158 pile of crap that isn't returnable since I used the used item and vet bills?! Thanks for showing how much you care about our pets PetSmart Pico Rivera! Long Story - I guess I should have questioned the integrity of the litter box since I did notice a few weird things going on with it but I also had some excuses that made sense and I didn't want to think that PetSmart would ok putting a used litter box back on the floor for sale (especially with the way feline diseases can be transferred, very risky). Before I opened the box I noticed that it was dinged and when I opened it I saw that the items inside were disheveled. I blamed this on the box being transported between 3 locations before I got it home. In the box I also noticed that a corner of the actual litter bag looked like it might have been cut off already but I thought that there was no way that this was already opened since I saw the receipt, my SO got this from PetSmart and they would never resell an item like this...? Then in the litter I noticed yellow crystals among the blue and what looked liked cardboard which was strange but I assumed that it had to be the way this stuff comes otherwise someone had funneled used litter back into the bag at some point and then packaged it all back up ?! but, once again, this was bought from PetSmart in Pico for full price, there's no way that could happen...right? Long story long, fast forward a week and my cat gets sick. I assume it is the new litter so I make an appt for her to see the vet and go to my local PetSmart to ask about the crystal litter and if any other cats have had issues with it. I find out from the very nice sales rep that he hasn't heard of any issues but also that there is absolutely no "yellow" crystals in the blue litter mix and it sounds like my SO had purchased a return that "accidentally" ended up back on the floor with no inspection and that he (sales rep) is so sad to hear that this has happened?! I now own a $158 pile of crap that I can't take back because I used it, even though it was already used, and it has made my cat sick + whatever the vet bills will be...Thanks for showing how much you care about our pets PetSmart Pico Rivera! read more

I took my son here so we can get our tank water tested. Rubin helped us figure out what was wrong with our water & correct it. We also had to take advantage of the fact that the fishes were buy 4 get 2 free. We got a total of 7, including a frog & paid about 14$ after we used the stores 30% off coupon for this weekend. Rubin was knowledgeable & was able to tell my son why certain fish were a good match for the fish we were getting & the ones we had at home. Now we have a happy full tank of fish! read more

what a great new place in Pico Rivera, all the employees I've dealt with her both on the main floor and in the grooming center are very professional and knowledgeable. they always send out great coupons for purchases from this store, and it saves me money. our Bichon frise got a great cut today and was quickly done too. read more