I been a regular customer for the last couple years always bringing my dog to get her/he there grooming. Pick up my dog around 5pm the store was a bit empty ** Grooming Staff they are amazing ladies super nice ** When I went to the cashier to pay for my dog grooming bill. He kept coughing, sneezing, touching everything well sick. Didn't have no mask on, the other customers behind me where stepping back because they didn't even want to get sick He was laughing like he didn't care, like ya im sick haha, I didn't see no wipes that he use to wrap all the gems down read more

What is Scott's problem? Is he ok? I went in to the store today, after waiting 3+ hours for my online order that was never picked... problem #1. Literally just a bag of litter. So I took my litter up to the cashier and explained the situation (she was so sweet), she was asking Scott for help and he is just so dismissive and rude. Literally wasn't doing anything else besides standing by the entrance and looking out the door???? She had to ask for help again because his instructions were "you just scan it" like what?? He then started helping me (he shouldve been the one to help me in the first place, a line was forming) and he you could just feel he did not want to help, so rude. Then he asks if I want my reciept... and goes to the back and brings me someone else's reciept??? Like come on dude, so ridiculous! Also their adoptable cats have dried up vomit that looks like its been there a while. read more

PetSmart - Some random lady's receipt - Pet Stores Near Me - Pico Rivera, California

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I mostly come here for their grooming services. Vicky is super nice and Listens to my concerns about my pugs issues. Most other places look at me like "yeah yeah yeah we know" but she takes the time to hear you out and assures you that your dogs needs will be met. There's plenty of parking at this location and always stocked up of my dogs favorite snacks. read more

Girl at the register rudely gave unsolicited advice about what I feed my kitten lol she was trying to scare by saying it would put my cat at risk for SEIZURES (which is completely false btw I've talked to my VET about her diet). I don't think anyone should feel comfortable to give any medical advice if they aren't a vet, just a concept idk. read more

My wife and I enjoy coming to PetSmart buying food,collars,and other items for our dog and other pets we do have. The staff are very friendly and knowledgeable about products in the store. read more

PetSmart - Pet Stores Near Me - Pico Rivera, California

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Do not get your dogs hair groomed by this groomer. I know accidents happen but she cut my furrbaby and they had to stitch him up and put him under . I should've just waited another week and taken him to the Petsmart Cerritos line I usually do. I've never had a experience like this with petsmart. read more

PetSmart - DOG GROOMER BEWARE - Pet Stores Near Me - Pico Rivera, California

I used to bring my Doberman for cleaning and Bath!! This past year this one girl was very apprehensive and did not clean my dog. When I picked him up he smelled like a wet dog and I still tipped this bitch!! She knows who she is Petsmart management did not help and im a customer that spends... I would not recommend Petsmart in Pico Rivera on Washington blvd read more

Ambiance was great. A group of friend celebrated a graduation, top notch. Friendly and attentive.

They don't let you use the restrooms there it's only for employees. We were shopping and my 4 year old daughter had to go and the employee denied us access. Didn't buy anything and left. read more

Just a note: My grudge isn't that she wouldn't sell me a fish. She would have, she offered to sell me a betta fish that was already in a cup that was way too small for it because she didn't want to bag a fish. She didn't even ask me what I wanted before denying me. What if I had a turtle? What if I needed the fish to feed it. She saw me, said no and then made up some policy. Had she actually tried to educate me and go over other options I might have bought an entire setup. Because that's what ended up happening I just took my business elsewhere. This petsmart has disappointed me time and time again. From the dog groomers that thought it was ok to sit on the abused dog I rescued from a shelter just to clip her already too short nails to the women who was too lazy to bag a $.29 cent goldfish. They've lost my business, I hope everyone reconsiders and tries to support the smaller family owned pet stores in this area. People who actually care about animals and take time to educate customers instead of rejecting them at first site. I would highly recommend Pet Town in Downey, the gentleman there made sure we had everything we would need and didn't try to oversell us. I ended up spending $200 at other shops, big box stores are scrapping the bottom of the barrel these days. These animals deserve better. read more

this petsmart was amazing! out of all pet smarts Ive been too throughout my area this one deserves the 5 stars. Customer service was A1 the place was very neat and organized, and there was a very sweet girl I didn't get her name but she had pink hair and she was the best! ( if you read this girl or if any employee does and you know who I'm talking about please show her this comment your hair and attitude/personality is so pretty girl!. ) overall this place definitely recommend ‍‍10/10 read more

It's funny that the workers here wouldn't sell me a fish because of the water tank wasn't the right one for a fish but yet could have dead fish on displayed in small tanks. Wow great work everyone ! read more

First time with my baby Brownie, first time getting a complete haircut. Victoria was so patient and kind with him. He was a little nervous and she was super patient . He looks fresh and clean. I really like the service. Everyone in general is super friendly. Thank you Victoria for taking care of brownie. read more

PetSmart - Looking fresh - Pet Stores Near Me - Pico Rivera, California

Grace was so sweet and gentle with our puppy. She did an amazing job and went above and beyond to give us a great grooming experience. Will definitely be coming back. read more

PetSmart - Dog grooming - Pet Stores Near Me - Pico Rivera, California

John and the associates working the closing shift on Tuesday, June 3 were amazing! had trouble with an order. They helped me despite closing soon and stayed over closing helping me I couldn't be more appreciative of them wish them the best. read more

I had a good experience here, the staff was nice and helpful. I think they did the best they could. It looked like it was a big shelf-stocking day. This location had some cats for adoption, so that was cool. There are a lot options for cat and dog food. The fish section was pretty full, the woman there was nice. Some of the fish looked sick, but I don't really expect to see really healthy fish at big box stores. I got my ghost shrimp and went on my way. The store is clean and has nice A/C. They also have a grooming section. read more

Claim to price match but Don't wouldn't honor Walmart price. Only match their website price or Petco. What kind of price match is that.

You be the judge... groomer Victoria called to ask me to arrive earlier than scheduled. Another client did not show up. So I rush to get Roxy there within 20 minutes. Arrive and the late show is arguing with a female manager because he still wants his spot. Remind you. I am standing there watching this all go down. So I call and announce I am there. 10 minutes later still no help or acknowledgment. Groomer comes out takes other dog and ignores me. I tapped on glass after another 5 minutes. Groomer looks up and walks to back room. OMG remember I was asked to come in early - to wait in the lobby? What the actual F! I leave. I call to complain to the manager and Eric claims to be able to assist - after I spend more time explaining the situation - he has to put me on hold to get someone that 'can actually help me' !!!! Needless to say Roxy won't be back and she was a regular. read more

PetSmart - Appointment at 50pm - called at 4:15 to ask to arrive early - Groomer wanted to leave early. - Pet Stores Near Me - Pico Rivera, California

This is my go-to grooming spot! Every groomer in the salon does a great job on my senior shih-tzu, Sasha. They follow covid protocols and allow one check in at a time in the salon lobby. My dog can be hard to groom and he is comfortable with every groomer there. They are all experienced and he comes out looking so cute every time! I highly recommend the Hempz package for conditioning skin and coat, especially for your fur babies with dry skin. Prices are competitive and you can rest assured your pet is taken care of while in their care. read more

PetSmart - Pet Stores Near Me - Pico Rivera, California

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If you want a smooth drop off and pick up for grooming services, this Petsmart location is NOT it. The groomers make the grooming experience extremely overwhelming and difficult, nit pick much? They go above and beyond to find reasons not to provide grooming services. It's like they're working, hoping not to work, i.e. let's reject as many pups as possible so that we get paid to sit around. They literally will use a magnifying glass to find a reason not to groom. This is probably why this store always has available appointments at all hours of the day. The groomers will not go above and beyond to provide exceptional services. They provide the bare minimum. If you decide to take your pup here, make sure to bring the groomers some energy drinks. They definitely need it. read more

The workers are always trying their best to help anyone who needs it. The checkout is usually fast never have had an issue.

Horrible service, rude guy in cashier not approachable nor professional . if he's managing the store horrible style of talking to colleagues and customers. Aggressively scanning the items and bagging, when we asked if the special was applied he ignored us. Not to mention the awkward stare he gives customers when spoken to. Better customer service is needed. read more

I came to the store to purchase food for my pet rabbit and noticed the brand she normally eats had changed its packaging & ingredients. I searched the store for an associate to ask some questions & wondered around for at least at 10 minutes but couldn't locate a single sole. The only person available was at the register and the line was half way back to the end of the store. I left the store incredibly frustrated without getting any help and didn't make a purchase. I came directly to the PetSmart I normally frequent in Whittier inside the Whitwood Mall, there was an associate that greeted me at the door and plenty of workers to assist and answer my questions. It was like night & day!! It's very apparent that the Pico Rivera store is being poorly managed & the Manager doesn't care, so FIRE him/her!! You are losing business and money is flying out the door. Get this fixed immediately or you'll be closed down in les than 6 months. Get the Manager from Whittier to help turn the store aroubd read more

Mid-day shopping was very very busy & the lines were pretty long.. but once i reached the check out i understood why. The cashier, Elan, who helped me was super friendly and helped me set up their rewards program for the deal they had going. While there were a lot of questions and asking about donations, which i now understand takes up a lot of time, the cashier displayed the most patience and kindness throughout the whole transaction. How incredibly overwhelming with all these questions for us both... but i appreciate the wonderful customer service nevertheless! read more

I am extremely upset about how my dog was treated at her grooming appointment. I been taking my dog to PetSmart grooming since she was a little puppy! I should have known things were going to go bad. As soon as I walked in for check-in you can hear other dogs screaming bloody murder, which really frighten my dog. When I picked up my dog, the groomer Karina S. all she did was complain about my dog's behavior according to her I need to teach my dog some manners. My dog is like my child, so you can imagine this really upset me because my dog is trained and anyone who meets my dog can see that she is a total sweetheart. I just think they were just having an over all bad service day or the groomer just didn't have the patience. My biggest concern is that now my dog will have trauma from this bad grooming experience. Thanks a lot Petsmart! Lastly, what bothers me the most is that they put my dog in a "naughty list" where every time I want to book a grooming appointment, I will get charged an additional grooming fee because of my dog's "behavior problems." Well, looks like I will be taking my money elsewhere. read more

Great clean store. Customer service always wonderful. You can't find any sales. But they have whatever your looking for your pets. Once's in a while stuffed animals will be on sale in the front but other then that it could be pricy. read more

PetSmart Pico provides excellent grooming services. I brought my cat here for grooming service and I was pleasantly surprised. The staff is friendly, knowledgeable, and clearly has a love for animals. They use high-quality grooming products, ensuring that my cat received the best care possible. The grooming area is clean and well-maintained, creating a comfortable and stress-free environment for the pets. Additionally, it offers a wide range of pet products, including food, and accessories. The prices are reasonable, and the selection is diverse, making it a one-stop-shop for all your pet needs. read more

Took my dog Campanita for a full service with Jeanette, I was so happy my dog looked super cute and smelled fresh. Also took my Lab Melody for a Furminator bath with Victoria and she hasn't shed at all. I also recently bought a bird for my mom the manager Jessica and Rosie were very knowledgeable and made me feel comfortable about the purchase considering it was our first bird. Ruben and Sam form Petcare helped me find all the things our new bird might need and gave us tips on how to handle him. read more

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I really like the grooming salon and shopping at this PetSmart. Every time I've ever shopped here, I've been approached by an employee asking if I need any help. And my first time to bring our two dogs to the grooming salon here was on April 9, 2014. The ladies in the grooming salon were great & did exactly what they said they would do for our dogs. In fact, they went above our expectations because the Petsmart in Downey was charging me a higher price for our mixed breed female whereas the Pico Rivera PetSmart charged me a better price because they said she was more the size of an American Eskimo. So they updated that information in the system for me and our mixed female charge was $52 for bathing & grooming. I always ask for the FURminator grooming for her as well because her coat is thick like a Chow Chow. That costs an extra $15. Grooming and bath for our German Shorthair Pointer costs $24.99. I also ask for the nail grinding for her which is $12 because her nails can exceptionally long... I hate trimming her nails myself cause she is so hyperactive. They may be busy at certain times of the year, but when I called it was the end of March and the only time I could personally get them there was a week later. But they had openings a couple days after I initially called. I was surprised by this. Check in and out services are relatively easy. Because I had taken them to a different Petsmart grooming salon before, I did not have to bring in their records again. I definitely recommend this store and grooming salon services to anyone with a furry loved one. Just ensure that they into your information correctly into the system because I had them correct my phone number and address twice. Review #241 read more

PetSmart - Our German shorthair after a nice Petsmart bath, ear cleaning, brush out, & nail grinding. Thanks, Jessica! - Pet Stores Near Me - Pico Rivera, California

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After being a loyal client to this PetSmart, and trying to provide my business here for many many years. I tried giving this place a 3rd and final opportunity. But after today, with the continious rudeness i have decided to no longer support or provide my business for this location. The employees have turned rude, unprofessional, and with the last appointment that i had on Sunday June 6th, 2021. It was shown the gratitude they show to regular loyal clients. being late 30 minutes missing my appointing from 8:00am, and i was behind schedule 30 minutes, my employee was turned away with my pet, because they couldn't accommodate my pomeranian. This was the last i could take from this business location. Look up my records, and all the money i have spent with you guys. Even while living in Hollywood, and DTLA, i still continue to returned to this location because of the Trust i had in it. No longer will i be trusting this location with the poor management, and the attitude of the employees, specially dealing with clients over the phone. i'll be giving other companies new chances. read more

Been here before, and for some reason my dog hates coming to this one. But I hade an appointment yesterday for today @3pm. I got a call today for me to bring my pup in @4pm instead (because THEY over booked). Fine, I showed up at 3:45 so they can take her in and got told to come back at 4 because someone had to check her in. Keep in mind there was a worker at the front desk computer who was just sitting there. She could've checked her in and held her in a kennel. But instead I was told to go walk around the store and com back in 15 mins. So you're telling me I had to reschedule because you're incompetent and double booked, so I show up a few minutes early to Your preferred appointment and you turn me away?? Get real. read more

Everytime I take my Sadie to get groomed I cannot explain to you the level of trust and comfort I walk away with knowing she is in good hands. Priscilla has for years been a blessing to me and my dog with her professionalism, her cutting skills and that midas touch she is a treasure, anyone who suffers from separation anxiety, who is concerned about who they leave their baby with can be rest assured booking with Priscilla is a guarantee that they will come back to a dog that has been cared for loved on and treated as if were her own. I will never go anywhere else. read more

PetSmart - Pet Stores Near Me - Pico Rivera, California

My wife and I, have been coming to this store and have always been welcomed by amazing and friendly staff. These past few days we've been in contact with Eric and Geo managers at the store in regards to some questions we had. They were very supportive, informative and attentive to our question. We were treated like family. That's another reminder why I would highly recommend all my friends in our city of Pico Rivera and other cities to come to this store for their pets needs. As animal advocates in our city thank you for your help. www.angelaswings.org read more

I see why they have only three stars I only gave them two. Because they say welcome when you walk in but there's very little staff this is on a holiday Monday. And the worst part is a little bit down is Walmart and they don't match Walmart pricing so why come here mediocre service nice people but again. they don't match walmart pricing so they're always going to be more expensive. Just because their pet store doesn't mean the great with pets I don't know about the grooming but that's something you need to try but I won't shopping for products at the same time with buying from them online is 15% off all merchandise so why shop at a brick and mortar store doesn't make any sense read more

I've been going to this PetSmart for years & the only person I trust with my babies is Tab, she's always booked so you have to make sure you book ahead of time but always worth the wait. Quality service & they always look so cute. Remember to brush your kid everyday! read more

PetSmart - Pippi Lee - Pet Stores Near Me - Pico Rivera, California

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Always has what I'm looking for Prices are just too high Prices online are much cheaper They price match but you have to constantly go on the site to show the cashier. Chewy is a cheaper much faster service . read more

This retail store is very organized and clean. Products were easy to find, well stocked and fairly priced. Bought a variety of different products for my 11 week miniature schnauzer, I was very satisfied with selection of quality products offered. The highlight of my visit was definitely the cashier, she was extremely friendly and knowledgeable. She took the time to ask questions and make future recommendations. She even explained the benefits of being a regular customer and in store services they offer. Great personable service. I forget the cashiers name but her receipt id#446066. Awesome service! read more

Let me start off by saying that this is probably the WORST if not one of the WORST Petsmart EVER, If I could give it less than a star I honestly would. I had adopted a dog Chuck, through their PetCharities that they have in store earlier the week of February 24th. Now Chuck was severely matted and dirty. The girls at the adoption center said that they didn't know how long Chuck had been on the streets for. So when I adopted Chuck I went into the grooming salon, I asked if they had any available times to groom him the following day, but one of the groomers told me that Chuck needed to be with us for one week to adjust, so I made the appointment for that following Saturday. When Saturday rolls around, I drop him off to get groomed with the grooming manager Pricilla. She asked me if Chuck had any aggression problems, to which I replied none that I know of. She took the dog in and probably within an hour of so, I get a call from pricilla that Chuck was snapping and being aggressive towards her and that I needed to pick him up immediately even though he was only halfway shaved. All while being extremely rude and uncooperative on the phone. She just kept repeating that I needed to come back and pick up chuck. Of course I was upset, Chuck was severely matted. So I asked to be transferred over to the store manager John and maybe they were able to find another groomer with more patience or a solution to this problem. Instead of helping me John sided with Pricilla, while also being rude on the phone. Now Chuck of course is a rescue dog, and the groomers knew that before grooming him. I assumed that they would try and be patient with him. I mean he was a stray, and he obviously been on the streets for a long time. So you'd think that a place like Petsmart that claims to be all about pets would try to comfort the dog who probably had never even been groomed before. So when I get to the store, I walk into the grooming salon where Pricilla was waiting with Chuck. She doesn't even say a word to me, she just hands chuck over to me and expected me to not say anything. All I asked her then is if she was the grooming manager and she didn't even answer. Instead she began yelling at me and my mom that we needed to leave the store and that we were banned from "ALL" Petsmarts simply because we tried to ask her about what had happened with Chuck. All we were trying to do was voice our disappointment with the situation but she never ever tried to hear us out. Now if you are the manager of a department in a customer service oriented environment, you are trained to diffuse the situation and listen to the customer. I know this personally because I too am a manager in a retail store. Therefore I know how a customer should be treated and how a situation like this needs to be handled. Obviously Pricilla, who apparently is the manager of grooming is not well trained at all. She wasn't apologetic, she didn't try and find a solution. Instead she just yelled at us claiming that Chuck had hurt her. She even showed us her arm and guess what? There was nothing there. We left because she didn't even attempt to hear us out, So we asked to talk to john ( The store manager) . When we talked to john about what happened he also wan't apologetic and was also not very helpful. Obviously his leadership skills are nonexistent, which is why his grooming department is such a mess. When we told him about her yelling at us it seemed as if he didn't believe us and was very nonchalant the whole situation. He even called us aggressive, I wasn't yelling but i was upset. How else was i supposed to be? Happy? Smiling? This girl pricilla just butchered my dogs hair. He was still matted from the bottom half of his body and on top of that, scared! How was is that I was able to get Chuck groomed later that day with another groomer if he was "aggresive"? Simple, it is because these groomers are not trained properly and obviously not patient with dogs or anything for that matter. I would never feel comfortable leaving any dog in their care, who knows what they do to these dogs when you drop off them off. All I have to say is shame on you Pico Rivera Petsmart and if you're even thinking about taking your dog grooming here. Think again. read more

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Great customer service always welcoming when coming in. Very clean always have what I need.

Definitely not going back for grooming. They couldn't even tell me they cut her?? I understand they move around a lot but at least have the decency to tell me! read more

PetSmart - Grooming salon cut her - Pet Stores Near Me - Pico Rivera, California