This review is for the guy that was working on 12/9 around 12:30pm specifically in the room with the cats that are up for adoption. I was already having a rough day and decided to go shopping with my kids and my 2 year old loves animals and asked to go to Petsmart. We went in and looked around and then saw the cats and he was excited just looking at them but wasn't tapping the glass or being loud or anything when an employee came out of the room and stormed the door open and angrily yelled at me "this isn't a zoo!" and closed the door as he went back inside quick. I could hear from inside him repeating "this isn't a zoo!". Just a reminder to be kind to people, you never know what someone is going through. And yes, it isn't a zoo and although I didn't intend to buy anything today, I have always shopped at Petsmart including this location and it makes me sad to know that some employees are like this. read more

The three girls at the groomers all started talking and yelling at me because I had seacca rabies records and those are not acceptable to them because hand written even though I had the different record for my other dog they denied service on both my dogs worst service ever would not recommend this petsmart ever!!! read more

I was at Petco on Sunday and man that store is so hot ! I feel bad for the workers . I couldn't stay long to continue to shop because it was way to hot . Im not sure if they even have AC but honestly u can't feel it at all . I love shipping at this store for my pets needs but it's too hot . And I have to say Wendoline always gives excellent customer service and is very knowledgeable when she helps out read more

Maggots. In the dog food, on the bags, and on the shelves. Needless to say my experience was disgusting. I just got my puppy about to weeks ago and fed him food from a bag that had a maggot in it. If he gets sick, I hope petsmart takes responsibility. You're suppose to be a store that's a haven for our pets yet have bugs and dirty shelves!? Shame on you. This location should be shut down!! read more

PetSmart - Dead maggots and bugs on the shelves - Pet Stores Near Me - Pico Rivera, California

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This place has a terrible customer service I would go and ask questions about a fish tank I wanted 2 get and they kept sending me 2 another person n they wouldn't be there helping like they usually would in other pet smarts they would just walk away n look at us In a bad way never coming back to this pet smart 4 sure read more

I have taken my Collie here for grooming and the last grooming session totally disappointed me big time. It's been 3 months and her hair has not grown back from certain areas of her body. She has bald spots. Took her to the vet and they said she got an infection from unclean grooming tools. Then they have the nerve to call me to schedule an appointment. They lucky I didn't sue them for this type of treatment to pure breed dogs! She's never going back to this place! read more

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His been irritated since yesterday. Not one grooming place has ever left him like this! read more

PetSmart - His been irrritated since yesterday ...... - Pet Stores Near Me - Pico Rivera, California

As I was recently recommending spcaLA Pico Rivera to one of my friends I remembered a really cool comforting fact. They said "If you can't keep Zillow, we want him back". It's good to know because he is a big boy! It can be scary. But I promise you're not left on an island.. but btw.. Zillow is mine and you can't have him back!! read more

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The Petsmart store, I love! Will forever buy my fur babies needs there. Grooming on the other hand is the worst! My first fur baby got groomed there every month without fail for a year and a half. I usually had her groomed with the same two people-Rubin & I forgot the other young girls name, but both were amazing. Unfortunately, both left and it was never the same. I rescued a Husky earlier this year and decided to also take her to get groomed there since my first dog always had a great experience. My Husky was only 5 months and was about to have her first groom so of course was very nervous and didn't want the groomer to get near her, she backed away but did not snap at her or anything. so she declined to take her in and said she would only be able to groom the little one. Understood, groomer probably didn't feel safe with such a big dog. Didn't make it a big deal, took my husky home and gave her a bath. Two months go by and I decide to try again (with a different groomer) so i go ahead and book both once again in hopes that my husky wont get turned away again. They were fully booked so I had to wait 2 weeks to get an appointment-no biggie. Day before I receive a call saying they might not be able to service my husky because she got labeled as an 'aggressive' dog. How?! My fur babies are like my children so this really urked me since the groomer prior to this never even tried to service her. I went on the app, canceled both appointments and looks for a mobile grooming company. It's a tad bit more expensive but mobile grooming is the way to go. They are so much more accommodating, understanding, and knowledgeable. Will never be returning to Petsmart for grooming. read more

We had an appointment for dog grooming, but they refused to honor the appointment. They made the excuse that we didn't have our vaccination certificate. We provided our vaccination certificate from SEAACA and they said it was not valid. Due to covid, SEAACA is conducting vaccinations outdoors and no longer prints their vaccination certificate. Their vaccination certificates are currently hand written, but contain all of the pertinent information: their logo and business information, the vaccination information, and the vet information. It appears that they are over booking and the workers are stressed/burnt out. read more

I called to see if my dogs food was in stock and the same store employee KEPT HANGING UP every single time he " checks " . Shitty service if I can give 0 stars I would. Get more professional people onsite! read more

Veterinarian was very professional in regards to my dog getting his shots, microchip and other travel needs done in a timely manner. I appreciated her help in understanding new law regarding "wait " period law created for purposes of fraud issues in other situations regarding using my paperwork for others gain illegally. Very professional, kind and astute to my issues at hand. I highly recommend Pet Smart to anyone regarding their pet's needs and health. read more

I took my 4year old German Shepard to the Bansfield Vet in the Downey Lading, and I took my 4 year old German Shepard who is having Some hip displacha and I dropped her off at 11 and they told me they would call me to let me know what they found. Well I heard nothing and it was 5pm. So I called and the girl at the Vets that the Vet was on Lunch and had an emergency!! So I said so the World stops. So I went to pick my GS. At 5 and they told me with x-rays and meds it would be about 1300.00 I said get me out of here. So we left at almost 6 pm. And I took my GS to my Vet off of Washington Blvd. Animal hospital and they took her in and 3 hours later they ran X-Rays and found out she had the onset of Hip Dysplasia and they gave some pills for inflammation. And we paid 650.00 and it was slot but not to the Extremity poor Service at Bansfield. I would highly recommend Pet Hospital on Washington in the city of PICO Rivera. As for PetSmart/ Bansfield hospital. I would never go back. Save your Fur Baby's a horrible day and go somewhere else. This place should be shut down. I hope this review helps others not get ripped off $$$ and they stay away from this place. I would highly recommend to never go there. read more

Honestly hands down the best customer service ever. All the PetSmart's I've gone to throughout Southern California has never failed to disappoint their customers. This is the place to be for grooming and shopping needs! Plus I feel like the prices here for pet speciality items are more affordable than their competitor. read more

So I had been taking my dog here for a while now, over a year I want to say. When I would go pick him up they told me, "he did great!" "He was awesome and did very good." The more recent times I've taken him, suddenly he's a problem. (Some groomers that used to be there aren't there anymore btw) So I would take him and they would tell me he wasn't staying still, he moved a lot and gave them trouble. I couldn't understand how he went from doing awesome to being trouble. Every time I would talk to the groomer, this one female groomer always felt the need to put in her two cents, always stuck her nose in our conversation, which was SUPER annoying. My bf and I would get super frustrated and just got tired of it, oh and one of the last time we picked up my dog his ear was bleeding, gee! I wonder why he doesn't sit still and gives trouble! Because they hurt him! After that, we said no more! We're taking him somewhere else. Now I know why their ratings have gone down. read more

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Had a great experience with them. They also do Anal glands and it's not so expensive like the vet I was going to to.

I am unsatisfied with this location curbside delivery process. They don't have a designated parking spot or sign anywhere. I had to cancel my order after waiting 30 minute to have them bring out my order. Staff blamed it on the app. I had to call in myself to prompt them to check curbside order. I can see now why a lot of people are ordering online with other providers rather than waste hard earned money and time with a business that is indifferent about customer satisfaction. read more

I usually take my dog to a small place with more love and character but due to the covid 19 I have no option. From the first minutes we walked to the place I felt like it wasn't the place. Rude people and horrible service. No love no respect no care, everyone is on asalary and don't care if like the service or not they just don't care. They shaved my dog and still charged full service and I wonder why my dog was shaking when I went to pick up. I guess they don't care about him. Shame it's all I can say. Think twice before go there. read more

If I can give no stars I would. The grooming in this Petsmart is the worst. I've taken my dog in 3x and it has ALWAYS been a bad experience. For one they are always behind and short staffed. 2. They have the rudest employees. One employee you can barely understand and another employee is just has a horrible attitude. 3. They charge for every single thing you can think of, then want to give me a price of over $120 and then be upset when I ask what I Paying for? Do they really think I wasn't going to ask why my total was $120 when online booking states $67. More than DOUBLED! Blow my mind! Not to mention my dog is on the "naughty" list and I'm charged extra. She's 12 pounds! How naughty can she be? When asked can I watch the answer was NO. Also! If you need vaccine records theg do not accept any papers from low cost clinics. They want actual documents from a vet. I'm sorry, but my dog was vaccinated properly, wether it be from a clinic or veteran app should be valid. Makes no sense that I could just call the place and speak with someone and let them say a random date. Seesh. I could have just had my husband pretend he was an actual person from VetCare. I will not be returning to this place and my service will now go to small businesses. Only reason I stood was because this was the soonest appointment. But no more. Shame on you Pico Rivera PetsMart Grooming read more

Unprofessional grooming department. I had scheduled my golden retriever an appointment for Sunday and when I arrive with my 65lb golden they tell me my appointment wasn't scheduled and they were fully booked this day. Not only was I upset about him not being able to get groomed, I was upset at one of the groomers for mistreating a beautiful Saint Bernard. She was pulling on him to get off the table and he fell back and she kept pulling him when he finally got back up and went with the groomer. Worst grooming place ever. For the groomers reading this, if you don't like your job or have a passion for it, then you shouldn't be in the grooming business. We pay a lot of money and for our pets to be clean, happy, and healthy. I will never be going back there. read more

If I could give less than a star rating, I would. Grooming department is the biggest waste of time. I made an appointment for my German Shepherd over the phone and needed to show proof of rabies vaccine. Simple. On the day of, not only could they not find my appointment but, they decided to wait until I was physically there with the 93 pound dog, to tell me they don't accept the veterinarians handwritten invoice for the vaccine. That bit of information would have been useful over the phone! This PetSmart Grooming department managed to waste my time and day off of work. Let's see if Petco puts in more effort to maintain my business. read more

Horrible grooming experience! Made appt on app and upon arrival I'm told my appt was canceled and there is no available appts. So I'm told to wait and see if they can put me in, 15 mins of waiting I'm told there is availability. So I left my fur baby. When I return to pick her up, she is bathed and her haircut looks "choppy" it was cut in sections and some hair was long some short! Never have I dealt with a rude groomer. Once I asked why did they cut it like that, she rolled her eyes and said she can fix it. So I felt relieved, ok great! No! After asked to wait outside because my dog was going to act up when being serviced I return 10 minutes later to the same look. I just told her, I would take my dog now and will be leaving a review! Never again! read more

Didn't do every detail that I chose them to do through the app. They left half of his head and body wet not completely dry.

This crew is super friendly, My favorite people are Liz, Wendy, & John :) Liz is knowledgeable and you can tell most have a passion for animals which is super important. read more

The Husband and I decided that we wanted to get a new addition for the family and we knew we wanted to adopt. I didn't even know this place existed. When we called they told us the dogs they had and that they did adoptions every day up to 8:30 and 11-6 on Sunday. We went in with our son and the staff member asked us a few questions then made some recommendations. We were introduced to Macaroni and decided to spend a little time with him. We talked about it that night and decided to come back the next day with our other pup. The staff spent some time with our dog Gizmo and Macaroni and said they thought they would be a good match so we decided to take him home. The adoption fee is minimal and you get a discount for adopting in your city. The people here are so helpful and freaking awesome!! I would recommend this place to anyone! Thank you guys so much read more

I like this place because I get most of my pets food and Stuff =) idk what else to put bye

Went to this petsmart for cat nail trimming and they fortunately had one stylist that do cat services. Upon entering the grooming area with my cat in the carrier. Valerie, a sales associate, kindly cautioned me there was a large German Shepard in the grooming salon area in case my cat was scared. I really appreciated that. I was in and out in less than 15 minutes. Great customer service! read more

Had an appt at 3pm. Show up at 2:56 and I have to wait in line. 2 customers in front of us and they took forever with one of the customer. They were calling the vet to confirm rabies shot. I was asked my pets name and my appt time. Waited a total of 25 minutes before I walked out. Never did any of the groomers come out and explain the delay. We weren't allowed inside so I could t even go ask how my h longer. So customer #1 was still waiting to get her dog inside, customer #2 was also waiting t be called in. How much longer was I going to have to wait? read more

Horrible horrible , my guinea pig was left alone to get worse and you told me you don't even treat them with a little something before you take them to the vet and it has been 5 days with no calls so I took him back from you read more

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If I could give no stars I would. So I bought some soresto collars for two of my dogs and they didn't work. $120 to the trash. I called and spoke to Katie to see if it could get replaced or get a refund and she told me that I could get my money back if I go with my receipt and so I did that and they didn't want to help.Thanks again. Lost another client. read more

The groomers suck, especially Teresa, who should not be working with dogs if she is unable to handle them. She will charge you extra for special handling. She actually told me to get my dog trained because he is too energetic. My dog is trained. No other groomer there or at any other grooming salon has ever complained so much about my dog. Customers already pay a ridiculous amount of money to get their dogs groomed and now you're going to charge extra to do your job? After 2 years of being a customer, they lost my business today. read more

Took my Persian cat for a lion hair cut for the first time and it was the worst decision ever. My cat came out looking from back of the head like lord farquaad ...and from the front legs like puss in boots. I guess they don't do the front legs. All over the body u could see all the shaver marks very uneven Was not fully dry Feet were damp. Face was dirty. Ears were dirty. I've my self have done a better job when bathing .... Never again. If u care for pets grooming specially with the price ur paying. This is not the place at all is not worth it. Lack of skills. Very disappointed read more

I bring my dog every 3 months for his grooming i always get the same service for him the full cut with top dog bundle. In the past times I've brought him excellent service done by Teresa. But this time I took him in teresa wasn't available and they messed up his hair cut. I always ask for a full body cut with teddy bear face. Absolutely hated the way they cut his hair. Not how I had requested. When I complained to the groomer all she said was that she couldn't do anything about it all she could do was leave a note for next time and that I had to pay for it. And to top it off what got me more upset was that they cut my dog also. I will not be coming to PetSmart for his grooming. read more

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So I've brought my dog here for a bath twice. The first time was fine. I wish I could say the same for the second time. It was an absolute nightmare. Before they took him to the back they asked me if he had any behavioral problems. I was honest. I admitted that he was not at all aggressive or vicious, but I advised that he's very hyper, rambunctious and curious. After all, he's a Labrador. He's 11 years old with as much energy as a puppy. When I got the call to pick him up, I asked if he was well behaved. The employee was hesitant to answer and just said he was barking a lot due to the high volume of dogs that were present that day. She didn't sound too happy with him, but I could understand why. When I arrived, I said I was here to pick up my dog, mentioning his name, and 2 girls looked at each other. I took that as they were: a) finally happy he was leaving; and b) they were pissed off with his behavior. The absolute worst part of the experience was when they brought him out. The top of his nose was red and looked inflamed. (See attached picture) I asked what happened to his nose and one girl answered, "ohh it's because he was licking his lips a lot because he was very anxious with all the dogs. You know, like when you lick your lips and they get chapped." Another girl proceeds to chime in and she says, "yeah yeah, he was licking his lips a lot." First of all, I'm not an idiot and I didn't appreciate that bullshit excuse they gave me. Second, I've had my dog for 11 years and I know damn well his tongue does NOT reach as far as the top of his nose. Third, I would much rather have had them tell me the truth and if he scratched his nose on the kennel or something of the sort, then so what. I know he's hyper. I know he's curious. This incident occurred a month ago and these are the stages of the extent of the wound. It was first red and inflamed when I first got him back. Roughly 5 days later, it proceeded to scab. After about another 5 days, the scab fell off. And now, almost a month later, the top of his nose is still bright pink and he grows no more fur there. My dog is so very precious to me and I feel awful for having trusted someone else to provide care to him. It's safe to say I will NOT be coming back here for anything. I'd much rather drive the extra miles to Rosemead where the staff is friendlier and won't lie to you. If you care at all about your dog's wellbeing, do NOT take your dog here. Take him/her elsewhere where you will definitely feel like your beloved pet is in good, caring hands. Once again, I have attached a photo for reference of the wound on his nose. read more

PetSmart - Took my dog for a bath & he came back with his nose red & inflamed. It scabbed, and now is pink & won't heal. Absolutely awful. - Pet Stores Near Me - Pico Rivera, California

Do not take your animals here to be groomed! My friends dog was clearly hurt, scared, possibly hit or aggressively handled. Her dog was returned scared and crying for 3 days afterwards. The Pete Wenz looking groomer claimed her extremely friendly cocker tried to bite him 3 times and peed everywhere. Her dog never bites and likely because he hurt the dog. If you love your dog, don't get them groomed here!!! read more

I honestly never leave reviews but I was so disappointed in the service. My puppy is 5 months old and I wanted her buzzed down. The lady in grooming said that my dog was too young but they give her a scissor cut. I mentioned I wanted her short because of allergies. When I picked her up it seemed like all they did was cut a few uneven spots on her. She looked awful. So I called and they gave me a refund. I took her to Marilyn's grooming on Rosemead blvd. She gave my dog a buzz and said my doggie did great. read more

Animal care department was horrible! Went in to water test and buy fish. Jose helped me and first he tested my saltwater with a fresh water tester! When I corrected him, he said he could t read it well and handed it to me to read myself! I also had my fresh water tested and My balance was off and I needed to do a water change. But did that stop him from selling me fish? Nope. Not only did he sell me fish, he tried to up sell me more! Thank god I know what I am doing and I quarantine my livestock. That way I can get my tank balance fixed while other fish in quarantine. If I was a random joe, the amount of fish he was selling me mixed with my bad water would have killed the whole tank. DO NOT BUY ANIMALS FRON HERE! They are untrained and have no idea how to care for animals! read more

Called to see if they have a medication for my cats in stock and they said they can't do it which is bullshit because my PetSmart in Alhambra always checks stocks for me it was Steven and someone else who didn't want to help . Pathetic . Y'all lie to people like if we're stupid . Te some workers who are willing to work fucken lazy assssesss read more

Very knowledgeable and helpful staff. "Tab" in the grooming does excellent work on "Butter" my American pitbull.

Very friendly and attentive staff, but almost every item i purchased was labeled with the wrong price. I ended up paying 30 dollars more than what the labeled prices had indicated. Make sure to check anything you buy at this store before the cashier takes your money read more