OUTSTANDING SERVICE!! I called ahead and Chris was extremely helpful and directed me to the "best…read moresellers" and what I could get for my puppers birthday. I'll definitely be going back!

I LOVE this shop! I come here anytime I need to refill my pets food/snacks. There are so many…read morehealthy options inside the store, but don't let that overwhelm you! The family that works there is always so helpful and ready to provide tailored recommendations for your fur baby's needs. ANDREW seems to always be there when I shop on Sundays and he's always so helpful and kind! Everyone I met so far is great, and my dog/cats LOVE pretty much everything I bring from here! My PICKY senior dog, who normally doesn't eat kibble on her own, LOVES their freeze dried foods! Can't recommend enough!!

Owner Michelle is very knowledged about Birds, fair with their prices on all feed and great with…read moregrooming my bird.

Very disappointed with this place. The environment was dirty, the birds all seemed scared of…read morepeople, and none of them appeared to be tamed or comfortable being handled. We were also not allowed to hold any of the birds, which made it hard to interact with them before considering a purchase. On top of that, the business stated they open at 12, but when we arrived it was closed. After calling, we were told she was "on the way." If your posted hours say 12, customers should be able to expect you to actually be open at 12. The customer service was also unpleasant. The owner came across as rude and had an unfriendly attitude, which made the whole experience worse. Unfortunately, I would not recommend this place.

I was there looking for black oil sunflower seeds to attract the most variety of backyard birds…read more I've gone a couple of times for seeds that they sell by the pound or in large 50lb bags. The price is comparable to online marketplaces. I went in with all sorts of questions about the feed and shampoos (for my dogs). They were knowledgeable and easy to talk to. I also love looking at the cute animals while I'm there.

This felt like a mini zoo, with a bunch of chicken, birds of various sorts, hamsters, guinea pigs,…read moreother rodents, ducks (?), and snakes. It was cool to see the baby birds. It was cute, and I think my boyfriend ended up buying some grains. It was funny because the cash register still had one of his now-defunct business stickers on it from years ago. I joked that that's why he brought me there.

Customers beware…read more Ever since manager La Shaan left, this Petco grooming salon seems to be falling apart. I was nervous about booking my dog's first appointment without her regular groomer. Before scheduling, I spoke with Samantha, who reassured me that she remembered my dog and knew how her previous groomer always groomed her. That gave me enough confidence to book. On the day of the appointment, I spoke directly with her and we specifically agreed not to shave my dog down. I asked for about an inch off all over and explained that I understood if her underside needed to be shaved because I had felt a few mats there. That was the only area I expected to be shaved. Instead, I picked up my dog hours early to find she had been given a full buzz cut. The only fur left was on her tail (which still had mats) and a rounded "dome" on her head. There was no blending, tapering, or feathering just harsh, blunt transitions between her body, tail, and head. I was honestly shocked. After processing what happened, I called to speak with a manager and hopefully find a resolution. I ended up speaking with Franco. Rather than trying to understand my concerns, his responses felt dismissive and argumentative. He repeatedly asked questions like, "Is that okay, or is that not okay?" when I simply agreed to wait for a callback. He told me someone would follow up within 20 minutes, but that turned into well over an hour. When he finally called back, I was told there was nothing they could do because I had supposedly "agreed to shave her." WhenI specifically emphasized that I didn't want her shaved down, only trimmed by about an inch, except for the underside if necessary due to matting. Samantha had even tried to convince me to shave her beforehand, and I clearly declined. Mistakes happen, but what really disappointed me was the complete lack of accountability and customer service afterward. Instead of listening or trying to make things right, they dismissed my concerns. I won't be returning, and I can't recommend this grooming salon. Save yourself the disappointment and take your pet somewhere that values communication and stands behind its work.

I visited a friend the other day and stopped in to Petco with her. I'm not from the area and am a…read morebig fan of tarantulas and regardless of what pet store I'm at I usually gravitate to them. So I see they have a handful of tarantulas and I want to get one. I flagged down an employee who sed only the manger could help me with the animal. Ok never had that problem anywhere else but ok. So he says he'll be right with me... we wander and wait for almost 20 min. Manager comes over and says I see you're interested in getting one of our tarantulas. I say yes and he proceeds to say "unfortunately we are done selling animals for the night and that I'd have to come back tomorrow". I literally was like are you joking?! He sed no I'm not I just used the last of my time to help someone with a hamster and I have to tend to the animals in the back befor I run out of time. It was only 7:15pm. They close at 9pm. I asked if someone else could help me. He sed no because no one there is trained to handle the animals. (I've quite literally purchased animals 10 min before closing and someone anyone has always helped me) I asked if I could purchase the tarantula and then retrieve it on my own if they unlocked and gave me a box he sed "Sorry no we don't allow that" (Again I've done it befor multiple times-sometimes because an employee was terrified of touching the spiders) So I leave annoyed and confused and kinda ticked off that I waited when I was told I was gonna be helped. Didnt think I was gonna be back the next day but there I was picking up dog food bright and early with my friend and we stop in again. I walk up to Franco and ask if he could help me out with the purchase of an animal. "No problem" he says. Another employee helps me with filling out paperwork and Franco asks if I have the proper set up. I let him know I'm a keeper of Ts as I call them and he lets me know he's the general manager. So I ask him some questions regarding the day before. I told him it would've taken not even 5 mins to collect the tarantula cause at that very moment the employee who helped me with paper work came back in less than 5min with the T I requested and sed she was so calm and cooperative. He apologized for the employees rudeness and lack of customer service aswell as for me having to come all the way back out (I live near west la). Franco was a pleasant delight and cause of him I WILL be back! :) (FYI THE STARS ARE FOR FRANCO! )

I been a regular customer for the last couple years always bringing my dog to get her/he there…read moregrooming. Pick up my dog around 5pm the store was a bit empty ** Grooming Staff they are amazing ladies super nice ** When I went to the cashier to pay for my dog grooming bill. He kept coughing, sneezing, touching everything well sick. Didn't have no mask on, the other customers behind me where stepping back because they didn't even want to get sick He was laughing like he didn't care, like ya im sick haha, I didn't see no wipes that he use to wrap all the gems down

What is Scott's problem? Is he ok? I went in to the store today, after waiting 3+ hours for my…read moreonline order that was never picked... problem #1. Literally just a bag of litter. So I took my litter up to the cashier and explained the situation (she was so sweet), she was asking Scott for help and he is just so dismissive and rude. Literally wasn't doing anything else besides standing by the entrance and looking out the door???? She had to ask for help again because his instructions were "you just scan it" like what?? He then started helping me (he shouldve been the one to help me in the first place, a line was forming) and he you could just feel he did not want to help, so rude. Then he asks if I want my reciept... and goes to the back and brings me someone else's reciept??? Like come on dude, so ridiculous! Also their adoptable cats have dried up vomit that looks like its been there a while.

Mrs. Becky helped with getting my 5 year old his first Hamster. I am terrified of rodents and I was…read morenot interested in setting up the cage. She took the time to set up our cage, while engaging in conversation with my son and sneaking in a lesson on Hamster care. Then the owner showed up. He was fine. Maybe he was so friendly because I was spending $$$$$. However, the entire day was filled with light after entering this Pet City. We will return, even if it is further away than other local pet stores.

I called to ask if they have fresh water snails in stock. The man on the phone says just come. I…read moreask again, same response " just come in!" I drive down with my kid, who was excited to get some stuff for his tank and they're closed. Such a waste of time. I will never be back.

Feels more like a pet city. People here are so chill not the biggest selection but high quality…read morestuff for sure. And always best to support local anyways if you have pets go here if you don't have pets don't send me friend requests that's just weird.

Inappropriate trim of parakeets flight feathers. Trimmed way too short. Even After this bird's…read morefirst molt he still struggles to fly. You can distinctly tell where flight feathers were over clipped. Very concerning as I care a lot about these types of parrots. That aside, they were very nice people and you can tell they take care of the pet shop. Very nice to walk into.

This place is well stocked. Customer service is always great. They always have great products and…read moretop brands for your pets.

I had an awesome experience at Top Dog Pet Store and had to share! I went in to pick up some things…read morefor my Cane Corso, Lucky, and the staff went above and beyond. They took the time to help me find exactly what he needed -- from food to treats that are actually good for him. What I really appreciated was how knowledgeable and honest they were. No pressure, no upselling... just real advice from people who clearly care about pets. Lucky can be picky, but everything I bought ended up being a hit! The store is super clean, well organized, and has a great selection. You can tell they take pride in what they do. I'll definitely be coming back regularly for Lucky's supplies. If you want a pet store that treats your fur baby like family, Top Dog is the spot. Highly recommend!

Best of the best. Has everything for reptiles lovers…read more Amazing helpful service. Got beautiful sulcata tortoise, and beautiful baby girl bearded dragon. Recommend this place

Customer service is a little lacking. I went in asking a few questions about a new snake my…read moredaughter recieved as a birthday gift and it felt like he didn't even want to talk to me about it. As someone with zero experience, who was looking for a little guidance, they clearly weren't the person to ask. They're the closest pet store that always have feeder mice when I go tho.

Don't ever bring your dog here if you know, it's good for For, baby…read more Today was a total nightmare here we come they know our dog we've get it done. We've been coming here just because they know her and she's an Akita and it's hard to find someone to do the right job and it's just getting worse and worse every time we come and it's not cheap so don't think that in any way it's very expensive and they did a horrible job and the dog was here for four hours and they say that's normal for a dog to get groomed for 4 to 5 hours, never that's never happened in our whole life. Yes, she's a big dog, but that's ridiculous. For dog to be locked up like that for four hours I don't know what kind of place would do that to a dog. The grooming is not great. Their attitudes aren't great just if you love your fur babies. Definitely don't bring them to PetSmart in Whittier.

Zotz absolutely LOVES to visit his friends at PetsMart Whittier. Zotz is an angel (but also a…read morehandful) and the staff is so accommodating and loving to him. Normally I'm not a fan of chain businesses... but the staff here is what makes this place run. Thanks for giving me peace of mind while I'm at work or DJing and knowing my baby is taken care of. Ya'll deserve raises!!