So very frustrating! My dog is on science diet because she has medical issues and every time I come in to buy her dog food they are out. The last time I came to get it they told me their inventory counts were wrong and that they would correct it and some should be coming in. We had to go all the way to Oceanside to get it. Now once again I came in today to get the same dog food and walked out empty-handed. Before I left I asked the clerk to find somebody who could help me to see if they had some in the back of course nobody ever came to speak with me. I called to speak to the manager and after 15 minutes of no one picking up the phone I hung up. I will never step foot in the store again clearly it is completely mismanaged. read more

This review is for mainly for the groomers. Every time I take my dog, their great. The ladies are wonderful and soo sweet towards my dogs. Making an appt is easy, just call in and ask for a preferred day and time. Before taking my dogs here, other groomers would charge extra cause he was "unmanageable" but the groomers here are able to work with my dog. Will def continue to bring my dogs here read more

PetSmart - Pet Training Near Me - Murrieta, California

Took my Pitty Rex for a Doggy Spa treatment!! Hannah did an AWESOME job. He looks, feel and smell AMAZING !! Love bringing my fur baby here.. This staff and service is THE BEST . I definitely get my money's worth. Rex comes out looking and feeling PRETTY read more

PetSmart - Rex... Too sexy for the floor - Pet Training Near Me - Murrieta, California

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I went into the store tonight to buy my severely ill cat some food. She is sick with kidney failure, and the sales representative told me that I needed a prescription, which I have a prescription from my vet but every time I have gone into the store with her prescription they have never asked for it. Tonight I went after work and did not have it with me because it was at home, and I specifically needed only 3 cans of food because I just recently set myself up on chewy.com for autoship but was short a couple of days before my order gets here. The cashier clerk told me that I needed a prescription and I was very confused because for the past 2 months no one has ever asked me for it. I needed just 3 cans of her food till I could get my shipment from chewy, and my vet was not open so I could not call them and my cat, Licorice currently has no food. I have been told by my vet that it is extremely important that I feed her only this food, because her kidneys are doing so poorly. I asked if the cashier was sure that there was nothing she could do, considering I have purchased it many times before with no issue from this store specifically. The cashier told me that the system would not allow it. I asked to speak with the manager. I explained the situation to her and stated that I just needed 3 cans of food for my sick cat, to get me through the next few days. She told me that there was absolutely no way that she could sell me this food because of company policy (clearly not the case as I had purchased this food at this store many many times before with no one ever asking me for a prescription). At this point I became frustrated, purchased the rest of my items and left. I called later when I got home to try to get the name of the manager and I just so happened to get the manager I had spoken with on the phone. She was very condescending, ask if I was the woman with the prescription food, and said, "Yep. My name is Tara. T-A-R-A." T-A-R-A is clearly not very fit to be manager at a PETsmart considering she did not care that my cat is sick and needed food, and she doesn't have the right demeanor to be a manager considering she speaks to her customers in such a condescending way. The entire time I was very calm, never rude, and basically was just begging them to sell me 3 cans for my sick cat just to get her through. I'm very disappointed in their store, because if I would have known that I needed a prescription I would have definitely had it. I will be contacting corporate tomorrow. read more

Today I came in and wanted to exchange a crate for my dog. Well Ashley (manager) told me to go and get what I needed even though I had said I do not have a receipt. I looked for 20 min and found what I needed and then got back in line. When I got to the register she asked for a receipt or if I had bought it with in the 14 days. I told her it was a little after that. She said oops sorry cant help you, you need to call pets mart hot line and look up the receipt. So I did just that come to find out it takes 2 weeks. She should have just taken care of me it was a item that was less than 50.00 Not a cool thing to do when we shop there all the time. Now I have to sell this on Craig's list. CUSTOMER SERVICE FAIL ASHLEY ! read more

Kristin is an amazing trainer. She knows exactly what to do, and is great at solving all the little issues that come up between classes. I took my dog from puppy training all the way through CGC and Therapy Dog. Thank you Kristin! read more

This is the worst place for customer service if I could leave a zero I would. The cashier that works in this store has the personality of a hockey puck. I'm purchase one of the most expensive dog foods on the market and most times I purchase more then one but, not on this day (April 8th) and I had a coupon. I went to this particular cashier and I handed her my coupon and ask if she would throw away the rest of the receipt and she "growled" at me and left the receipt on the counter. When she gave me my change as I was placing it in my wallet she grabbed the receipt "growled" at me again. PetSmart management needs to tell their employees to leave there problems at the door and pick them up when they leave work. Growling, come on now you need to get in a different place to work your beginning to be that face on the packages... read more

Courtney the dog trainer is amazing!! I would never go anywhere else because of her. She works so well with dogs of all breeds and always knows tips and tricks for whatever issues you're having. She really goes above and beyond for all of her customers! read more

Morgan is amazing!! My dog is a bit of a pill for being groomed (we handle him constantly but I know he flips out over the vacuum so I'm sure he's a pill for the dryer and buzzer). Morgan is patient and sweet and most of all gives him a PERFECT cut every time. Highly recommend Morgan at PetSmart grooming! read more

PetSmart - Pet Training Near Me - Murrieta, California

I love this petsmart location. The employee's are so friendly. I rarely need help finding someone, since im always shopping for my dogs. The few times I asked for help, they walked with me to the actual product instead of just telling me an aisle number. One time, when they ran out of the 26lbs dog food that i always get, the guy helping me out gave me 2 bags of the 11lbs and 1 bag of the 8lbs for the price of the 26lbs. He apologized for the 26lbs bag for being out of stock, and he more then compensated for it. read more

They may have what you need, when you need it, but that's it. Staff is worthless, zero help and can't get someone checked out quickly if their life depended on it. Never more than 1 check stand open. You have to pay to get out and you are stuck. read more

Multiple bad experiences. One of my dogs twice they gave her back to me and she was still dirty. I've tried to give the benefit of the doubt. Last straw for me I tried to make an appointment for nails for my other dog, could not make an appointment on the website, I called they said they only do them as walk in. Today I walk in and they say I need an appointment due to covid. Find a different place. read more

I was last in this store to have my dog groomed about 6 months ago and had a less than pleasant experience. 2 days ago I decided to give them another try after talking to Tina, manager. She said that she would groom my little Shi-tzu herself. Well, I picked her up she looked the best that she had ever looked. The tidie up that she did was perfect. I could not have been happier. read more

PetSmart - Thanks Tina - Pet Training Near Me - Murrieta, California

Shelby my schnauzer had an appointment today with Heather for a bath and full haircut. Usually I do her grooming myself because I'm pretty particular, but I spoke with Heather and felt confident. She did an amazing job. I was very very happy with the results. Unfortunately I went into the store to pay the bill and I forgot to return to give her a well deserved tip. Heather I'll make sure I get it to you next time I'm in the store. read more

A review for their grooming services has been long over due! I rescued my pup and due to his previous abusive owners they created a scared and at times a bite first little guy. This literally is the only place that has employees who actually love dogs. His groomers here have been Nicole, Bailey and now Ashley. They all understand he is skiddish and will warm up to them eventually, but it takes time and they are always willing to let him get used to them prior to grooming him. I have crossed state lines and this is really the only place I feel comfortable leaving him to get his spa treatment. I have taken him to my vet, just to have him groomed and Petsmart really is the only place that stepped up and didn't call me 10 minutes later to come back and pick him up fearing they may bite him or him have a panic attack. Thank goodness for your sweet hearts, my little sweetheart pup thanks you as do I! Thank you Ashley for your attentiveness to my little Bandit! read more

PetSmart - I just love these "Pawgress Reports", thank you again Ashley! - Pet Training Near Me - Murrieta, California

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This is a rating for the groomers and not necessarily the store itself. I get adequate service at PetSmart and the cashiers are usually very friendly and helpful. I'm also extremely pleased with their no hassle return policy. I brought my rescue dog for a PAWdicure package a month ago and the groomer who "assisted" us was very aloof and unfriendly. There were a handful of dogs already back there, but they took us as a walk-in which I was initially pleased with. I watched the service through the window the entire time and could see my dog extremely stressed out and she wouldn't stay very still even after the hooked her up tightly. Next thing I know, I see them muzzling her, WTH? Long story short, the groomer claims my very sweet tempered (yet a little skittish dog) had bit her, hence the muzzle. I paid the full $20 plus a $2 tip, just to have her nails ground and absolutely NOTHING else was done in that package. Total rip off, I will not be returning, and just couldn't wait to get out of there! Don't even get me started on Banfield. The vet was completely pompous, rude, and condescending! He was super pushy with their add on services, treatments, and insurance plan to the point I was getting very uncomfortable and felt I HAD to purchase something. I will also not be returning there. In conclusion, I feel for services offered in PetSmart (i.e. Groomers & Vet) should probably equally be trained in customer service as they are representing the company as well! read more

PetSmart Grooming is AMAZING!!!! I highly recommend Katie! My puppy was a nervous wreck and she made her feel comfortable and safe. She went above and beyond my expectations! I have an Australian shepherd-Border Collie mix and Katie shaped her beautifully. If you're looking for a fantastic groomer who is experienced and qualified, ask for Katie! read more

Need a excellent groomer who is kind and patient with your animals? Go to PetSmart Murrieta and schedule with Shelby. She is excellent every time. Her customer service approach and attitude is beyond compare. THANKS YOU SHELBY!!!!!!!!!!!!!! read more

Was so happy they had shoes that fit my pit bull and a swim vest!! him being a large breed it seems his size is hard to find but they had it. read more

Pet adoptions on weekends, I always find myself staring longingly at all the cute kitties wishing I could take them all home lol They have a big selection of fish, a few neat reptiles, some hamsters, rats, guinea pigs & birds. Big selection of pet food, toys and whatever else you might need for your pet. I like to get cat collars here, good selection and fair prices. Also the staff is super friendly :-) definitely recommend this petsmart! read more

Horrible customer service. Some older lady cashier was trying to make me pick up trash. She told me to get my receipt from the dog tag machine. She didn't even ask if it was mine. She even chased me out the door. I finally had to sternly state that was not my trash. But really, to the point of grabbing the receipt (which wasn't mine) and chasing me. WOW! read more

I have been taking Buddy for his grooming to Petsmart since he was a puppy. He is now 4 years old now. Shelby gave Buddy his first haircut and has been doing it ever since. She has always been sweet and Buddy loves her. I tell him the day before he is going to go see Shelby and gets so excited. She does a fantastic job. I highly recommend her. Everybody there is professional and accommodating. read more

Do not buy fish here no matter what! I brought home a pleco and within 2 days alllll my fish were dead. I'm so upset!!! They got ick and another disease. They've never had any issues for 5 years. They weren't "just fish" to me either. I spent a ton on different treatments then to fix it and it did nothing! Plus one item was mixing part of the product in the stupid box! read more

Excellent training class. Heather Rocks !!! read more

PetSmart - Dash just finished dog training. Great dog training - Pet Training Near Me - Murrieta, California

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My review is a minus star for this place. I brought my Greyhound in for a bath and nail clipping. One of her nails was clipped or smoothed too close to the quick. When we got home, she began to bleed from her nail all over the house. I had to take her to the emergency Vet for them to stop her bleeding, bandage her foot, and give her a pain shot. When I told the store of the problem that I had, they told me that she did not bleed at the store and so they are not responsible for her nail bleed. I advise everyone that ever has a beloved pet to not get their nails trimmed at this place. read more

Horrible customer service. Order online for same day delivery, which was offered as Same Day Delivery, after waiting all day was told my "same day delivery " was actually next day, so not same day. Switched to in store pick-up because I needed the item and was ignored as 4 different employees walked by the order online, pick up in store sign. Had to flag someone down for it, who acted like I was just an inconvenience. Made it easy to know I will be using Petco or Chewy for all future needs. read more

I have visited this location many many times and I like it because the variety of fish is great. There are so many to choose from community to saltwater fish for you at home aquarium. BUT..............BUT..................... Unfortunately they only get 2 stars from me, never have I gotten any help here from any employee unless I actually go looking for one and have them call somebody to the fish area where I need help at then I have to wait..................I HATE WAITING!!! I will say this , Carlos Rocks, he knows his fish and can give you all the info you need. I guess because of him ill give 3 stars. He did guide me to the mickey mouse platys that my 2yr old loves so much!! Happy pet shopping!! read more

I dropped my small dog off at 9 am this morning for a plus package bath, haircut and nail clipping. They called at noon for me to pick her up. When I arrived, there were two customers ahead of me dropping off their dogs. I waited 15 minutes before I got to the counter to say I was there to pick up my dog. Not a big deal. I tell them I'm there to pick up Lacey and they tell me to go into the store and pay at the register and they will get her ready for me. Ok. I go into the store and pay $81.00 for services for a Shih Tzu, which was what I had requested. I then went back into the grooming center where a man had just walked in to check in two dogs. I showed the girl at the desk my receipt and said I had paid for Lacey. Not only was she not ready to go, as I was told she would be, but the girl asked me to step outside, as they were only allowing one pet owner in at a time and I would have to wait for the person in front of me to check in his dogs! I said I had already waited and was told Lacey would be ready. "We'll get her ready for you and bring her out," is what I was told. Another 4 minutes later, Lacey comes out and I pick her up to see that her nails were still extremely long. I asked if they had been cut and I was told they ground them down. I said they were too long and she looked at the bottom of her feet and said "No, they've been filed down. They aren't sharp." Not what I asked! I walked out very irritated! Just as I was thinking about taking my German Shepherd to them for grooming, I get horrible customer service, I was not satisfied with her nail length, and they did not fix the problem when I complained. I would not recommend taking pets to this salon. read more

Finally, I can happily announce Awesome, Friendly, Knowledgeable CUSTOMER SERVICE from eight different employees. Wow, I won!!!! They were actually busy doing a reset, but everyone we came across went way above and beyond what I consider normal customer service to help us find all our needs. Well done, and I only wish that I got all your names for a shout out. I do believe our cashier was named Brandon. He even closed his lane to help us carry out a large item and get it in our car. We left with smiles on our faces, and talking about how well we were treated. It's been a long while since I have seen that type of service in a big box store. You guys ROCK!!!! read more

So petsmart no longer employs Courtney as a dog trainer. I spoke to her about her termination and I I will not be going to this petsmart again. If you would like to find her, look her up on Facebook. Or contact the girls at Zen Dogz Salon in Lake Elsinore, they can reach her for you too. And the new guy is nice but extremely pushy for sales. read more

HORRIBLE CUSTOMER SERVICE! Showed up to my appointment 10 mins early was told I can't check in until 5 mins before my appt LOL so then when I walked by up to the front desk 5 mins before my appt the lady Tryn did not even acknowledge me she got up from the desk and came back 3 mins after my appointment time and then checked me in. WORST PART I waited 45 minutes to be seen read more

After a six month old American Bully unexpectedly entered my life and proceeded to eat through three doors, five door frames (one day at work and all that!) and a vacation rental (all after breaking out of his reinforced crate and after anti anxiety meds from the vet), I snagged a one on one training package with Courtney. She really trained us on how to keep our DeeOhGee(yes we named our dog D.O.G) confident and anxiety free. Not only can we leave our house for a trip to the store, but we can go to work and know our house will be in one piece. Thank you Courtney! read more

If you have a cat this PetSmart has very limited food. Other PetSmart stores have much more choices & brands available. There is no customer service in the store, looked for several things, only to be ignored. When you check out the cashier doesn't greet you, but asks for your phone number. read more

I have been bringing Luna here for over a year and they take such good care of her I know no matter who she gets it's the best service thank you read more

THEY DESERVE ZERO STARS.DO NOT TAKE YOUR DOG HERE TO GET GROOMED!! This has become a 10k mistake of mine. My dog has been going to this location for many many years getting groomed with no issues. On July 27 he got very injured & petsmart will not take responsibility for what happened! My dog has had neck surgery & requires physical therapy so he can walk. This has been a very emotional & stressful time for my dog & I. Petsmart has not offered to refund me for that visit nor do they want to pay for any of my dogs hefty vet bills. The only thing they've offered are thoughts & prayers.All because of them I'm damn near going broke! YOUVE BEEN WARNED DO NOT TAKE YOUR DOG HERE!! READ THE VIEWS ON HERE & BELIEVE WHAT YOU READ.STAY FAR FAR AWAY read more

They always take such great care of our furbabies. We live in Northern California but this is our go to place for grooming in SoCal. Always pleased with the outcome. read more

My husband told me my son wanted a cat. So I found myself in Petsmart looking at the cats. No one came to help me. My husband came in the store & I told him the cat I wanted to see. He agreed to look at the cat. I than stopped a sale associate named Tara. She didn't even greet me. She was just straight out rude from the start. Her responses was "are you seriously about getting a cat?" I was like "what?" "Really?" I said "yes." She asked me the same freaken question again. Which really pissed me off. I looked at her like what's her problem. WTF? She said she can call someone to help me if I'm serious about buying a cat and not just playing with it. She said she would have to call a person off the floor to help me. That person would have to stay with me while I was with the cat. Than again she said are you serious & not just going to play. I said never mind. I said "I don't want your help" & we left. As I was walking out the door I talked to another sale associate & I asked what the name of the the rude sales lady I spoke to. The store was not busy at all & left very disappointed. Thank you Tara for being such a Scrooge. read more

They had to reschedule my pet's grooming three times! Talk about inconvenience! The last time my dog went there for a full grooming, after three months of lockdown, my shih tzu came out with just a trim which made me have to book him another appointment in less than 4 wks because his hair is just too long. read more

I love the groomers at Petsmart - I've been bringing in my dogs since Mason stopped me on a dog walk to offer services - now THAT is a business card! We have had Mason, Katie, Israel and Morgan all do AMAZING cuts and services for our dogs - You cannot go wrong with any of these outstanding groomers - see you this year! read more

I have taken my dog here since I've had her and have always been happy with the groomers. They are accountable and I'm comfortable with leaving Ladybug in their care to be groomed. The kids are courteous and understand that your pet is part of your family. I appreciate their time and attention given to Ladybug! read more