I've been coming to PetSmart for years. Everyone that works here. It's always super helpful. Especially right now that I been having issues with my dogs eating. I love the fact that I could try. Seems like every week. A new brand of dog food. I normally cook for my dogs but lately, they've been super picky. So I've been coming in to try better Made kibble for them, but still giving them home cooked meals. read more

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This specific pet smart, does not know the meaning of being the source for food and all things pets, 1 minute after closing they said that the register can only take 1 more guest and that it's set to shut off by itself, never in my life of working in Buisness have I heard of a register shutting down on its own without the manager closing out the register, she lied to everyone and said sorry can't do anything about it, older lady with black hair and glasses at the register was rude and did not care why we needed the medicine or anything just said try tommrow, you guys need to retrain and teach your team manners first off but second customer service, if there's people a couple minutes past closing help them out and serve the guest how your supposed too this was unbelievable. read more

PetSmart - Pet Stores Near Me - Corona, California

Horrible customer service from cashier named OTILIA. Always has an attitude and never clear when interacting

Every time we go every cashier has always been so helpful and sweet!! This last time we went with our puppy Moose, and Addy I believe her name was, was so amazing and was so sweet to our pup! We love going here, and every time we've gone it's always been clean and fully stocked! read more

PetSmart - Pet Stores Near Me - Corona, California

absolutely worst customer service! I had to ask the cashier for assistance in aquatics twice! I waited for 12 minutes and still no assistance. I usually buy from this store cause the animals are healthier than the competition, but I ended up walking out!!! nobody acknowledged me just waiting there! read more

I have taken my dog to get groomed here a couple of times and each time he was left very poorly, not being completely clean, or not brushed thoroughly. The last straw was being booked with Megan A who did a terrible job. I asked her to trim under my dog's ears where he tends to scratch and it clumps up and she didn't. She left him with so much hair even though i booked more time for brushing. I called to get him fixed up and they couldn't fit him in within the three days so I would've had to pay more which is ridiculous that i paid all this money and Megan couldn't even bother to take her time and do it right ! Definitely do not recommend coming here and definitely do not recommended Megan A. PetSmart should do better in rebooking as well if a service is not done correctly read more

I would leave less stars if possible. I brought my puppy to the salon. I usually take her to Shaggy Cuts, but they are busy. At Petsmart, the front girl yelled at me before I said anything. She told me that only 1 dog was allowed at a time at the reception area. I entered only since I saw 2 dofd there and 1 was taken to the back. I canceled my appointment and I was leaving o read a sign that stated that tip were accepted. I laughed and wondered who would tip after receiving such rude treatment. I am going back to Shaggy Cuts. read more

Love taking my puppy to Petsmart's grooming department for their PAWdicure Plus every month. The groomers are always so eager to help my girl & always compliment how well she does. I've gone 3 or 4 times now. Takes about 10-20 minutes so I just walk around the clean store & find a treat & toy to give my puppy afterwards. My puppy is always so happy to hang out with all the wonderful ladies that work at the grooming department! read more

Does the job. Customer service def could use some help. Entered and wandered around the store without a single associate greeting me or asking if I needed any help. Store was clean. Cashier was courteous. Found what I needed and left. But def have received better service at other locations. read more

Curbside is GREAT!!! Love it..first time at curbside ...so convenient, so friendly ! Keeps me from buying so much more read more

PetSmart - Pet Stores Near Me - Corona, California

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Wouldn't recommend this place if you need to get your dog groomed. My dog is literally shaking and frantic. Every time I pick her up I switched to another groomer never had that problem ever again. I don't think they treat the dogs very well or respectfully. Makes me wonder what the heck was going on in that place while I was waiting for them to finish grooming her?! But if you just need to pick something up for your pet, they seem pretty stocked on everything although I usually don't go there because they're pretty expensive Compared to Amazon. read more

Hate to do this cus i like this place and been taking my dog here for a while now. But had the worse experience with the groomers salon. My dog was kept there for more than 3 hours due to their mistake. I definitely will not be taking my dog back. Plus, they were saying my dog was trying to bite them when i have not gotten that type of feedback from them before. And my dog is old he can barely chew his food so I'm sure she was trying to justify her tardiness on their service. So disappointing! read more

I love going to this PetSmart with my dogs. There is always something for me to buy for them. I love being greeted at the door. Each time I come in the workers are very helpful in finding items that you cannot locate. read more

Came in for grooming today and was entirely ignored by a lady with purple-ish hair. I know there are two entrances to this store And I was waiting on the store entrance side. I made sure there was no one in the other side while a rottie was getting checked in with its family. This employee came into the grooming sapling while I was waiting outside as well. Shortly after, another lady was waiting on the other entrance waiting to get checked in. Right when the rottie family left, I entered the store, and right after, the other lady waiting entered, and there was no "I'll be right with you" or anything she completely ignored me with my two dogs and only attended to the lady that was waiting after me. I did not feel welcomed at all and felt weird being completely ignored until another blonde lady come out from the back asking me if I've been helped a few minutes later and then checked us in normally. Was an odd experience and is enough for me to not feel welcomed to come back. *UPDATE* Also just noticing now that my husband brought them home that it appears that my dog Oliver's nails have not been grinded down. read more

PetSmart - Also, noticed that they did not seem to grind down my dogs nails at all when I paid for it. - Pet Stores Near Me - Corona, California

I took my dog in to get groomed here for the second time and asked to have the same services as our first visit. The groomer checked my dog's skin and coat throughly and everything looked great. During the grooming session, we get a phone call that my dog has broken out in a rash. Once we got her home It was getting worse by the day and I was giving my dog Benadryl to help with the itching from the hives. I called and talked to them about it and they sprayed my dog with cologne even though they weren't supposed to. We have had that written in her file from previous Petsmart locations. I asked to have her rewashed and the groomer said all of her hives were in the area where she sprayed the cologne. I had a huge vet bill due to the hives because of the cologne she was sprayed with and they will not reimburse me. I will not be taking my dogs back here again. Very disappointed! She broke out these hives everywhere. Even her ears!!!! After I brought my vet bill to them, they said I should've brought her to their vet. So ridiculous!!! They should've said something when we brought her to get rewashed. read more

PetSmart - Hives - Pet Stores Near Me - Corona, California

Management persists in making it difficult to do business as a loyal customer. They offer a rewards program which is appropriate. Unfortunately management makes it almost impossible to reap the rewards from the program. Today I purchased dog food. I passed a sign promising 10 times the reward points for members. At the register I was informed I had to activate something in the PetSmart app to get the rewards. It took 15 minutes out of my day to call customer service to get the rewards. TOP MANAGEMENT NEEDS TO GO!! Make rewards easy for your best customers. Common sense. read more

I took my baby for grooming and it turned into a horrible experience. My dog ended up losing her ear due to the negligence of the groomer and lack of response from the Store Manager Steve and the Bansfield Staff they have onsite. PLEASE DO NOT BRING YOUR BABIES HERE FOR GROOMING!!! My baby came home w a swollen ear. I immediately called the store and let them know that my baby wasn't doing well. I had to wait until the next Monday for their onsite vet to see my pup. Ultimately they said she had a hematoma caused by a razor burn or the groomer pulling too hard during grooming. They assured me my pup would be fine and scheduled her for surgery for the hematoma. Leading up to surgery the Store Manager Steve kept trying to wash his hands. Ultimately, their "Safety Committee" confirmed that it did happen at their location and they would be responsible for medical costs. I called several times leading up to her surgery to let them know my pup wasn't doing well and they would either never return my voice messages or told me she would be ok and that they couldn't take her in any sooner. The day of surgery the Bansfield Vet called me and said this was beyond her level of expertise and that I had to rush my dog to a specialist. We rushed my baby to an animal ER where we spent the whole day waiting for our baby to be checked out. The vet at this hospital stated that my baby never had a hematoma but rather a RUBBER BAND THAT THE GROOMER SO NEGLIGENTLY WRAPPED AROUND MY PUP'S EAR THAT BASICALLY SERVED AS A TOURNIQUET AND IT ENDED UP PRACTICALLY CUTTING MY PUP'S EAR OFF. Her ear was holding by centimeters. Then the Store Manager had the audacity to call me to ask me how the rubber band ended up in my baby's ear...EXACTLY WHAT I DEMAND TO KNOW! Again, he was trying to wash his hands from this horrible incident. Their insurance ended up calling to apologize stating that the manager didn't know what was going on and that they have confirmed that the rubber band DID in fact come from PetSmart Grooming and that they would be covering all costs. That's great but that doesn't change the fact that my baby suffered through so much pain to the point that she was left no other option but to lose her ear. It doesn't change the fact that had the Store Manager and Bansfield Staff been RESPONSIVE my baby wouldn't have lost her ear. Throughout the process they were simply more interested in just going through the motions rather than providing the proper care for my baby. This situation has been incredibly distressing and devastating for my family and I. Please, please please just take your puppies elsewhere. This place has absolutely zero measures for safety or authority for a quick response. Take a look at the pics...they say it all. read more

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We have been going to Petsmart Grooming for the past two years for my dog Q-Tip and these three specific ladies not only are so kind to me and my family, but my pup ADORES them!!! I know this is so late but huge shout out to my favorite groomers Tara, Jasmine and Isbella!!!! They will forever have our hearts!! Thank you for all you do! Xoxo!!! read more

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Went to the PetSmart in Yorba Linda to get my dog groomed and it turned out fantastic, with trimmed paw pads and clipped nails AND without additional charges. The staff there told me that my dog appeared nervous at first but once they talked to him it calmed him down. All this to show that Corona's PetSmart grooming was so unprofessional. read more

PetSmart - Pet Stores Near Me - Corona, California

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Had my Rottweiler groomed today, Julianna and the rest of the staff were so nice and I will be back for my grooming needs for my Odin!!

My dog just needed a nail trim . Small Cattle dog . The gal said she had hurt her back and couldn't pick her up . I offered to pick her up and put her on the table , but she declined. So I waited for the other gal to come back from lunch , didnt take long . So the second gal said she was unable to grind my dogs nails . She said , She's to stressed out . I said , how about cutting them and not using the grinder . She declined also. But then I noticed the gal with the bad back grooming a dog larger than my cattle dog. Im not sure if their both beginners. I would suggest if your dog doesn't sit quietly for nail trims , its best just to go somewhere else . The whole trip was a waste of time . read more

If only yelp would let customers write reviews in the (- stars) would be -5 stars! I want to shout out Nicole "store Manager" MVP for this review! NOT! Very rude the minute I asked to do a return! Jaw dropping, I was at a stand still, confused. Nicole asked if i had an account with PetSmart, I said "Yes, but I want to do a return and after purchase these (items)". She asked for paper copy to do my return, I let her know "I don't have it, but my purchase history on my account will show [Receipt #] and all the items I purchased that day" She didnt even bother looking up my history. She had this dumb look in her face and said, " sorry but no paper copy or any receipt would have to be store credit" I let her know, " I NEVER have any issues returning items (when and if I do) she pointed at her "Policy" and that even contradicted its self. I then asked for manager for location above her and was given Steve. I called today only to hear good Ol' Steve say the same b.s Nicole said! I will give Steve his "pad on the back" for apologizing for "management poor attitude" I let Steve know that I will look up on corporate website.. Steve still conviced he was right, only to find out, HE WAS ALSO WRONG! I have attached pictures to show how BOTH NEED TO BE DEMOTED OR TRAINED ...AGAIN? read more

PetSmart - Pet Stores Near Me - Corona, California

Took our Maltese and American bulldog to get groomed today. I was in a rush to get them to my car because it was so hot outside for them. when I picked them up I didn't really look at there grooming too much until I got in home. Our Maltese looked nice until I really looked at her. And she had dry blood on her hair near her mouth. As I took a look at it closer and opened her mouth I saw she had a cut. I don't know how they cut her. But she wouldn't let me open her mouth again because it hurt her. My poor baby. I don't know what they did to her but our Maltese did not have any injuries or cuts near her mouth when I dropped her off. I'm so disappointed. We will not be returning to PetSmart read more

PetSmart - Pet Stores Near Me - Corona, California

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Jo Jo did a wonderful job on my rescue Frankie. I am so glad I brought Frankie to be groomed here. JoJo was very sweet to Frankie, she did a check on him prior to getting started. I showed her a picture of how I wanted him groomed and she asked questions of my preference and suggested what he needed for his coat care. We'll be back. read more

PetSmart - Frankie after JoJo grooming. - Pet Stores Near Me - Corona, California

My miniature Australian Shepherd crossed the rainbow bridge June 2. I have 3 fur babies and when I showed up with just the 2, Isabella,our groomer, her face was a little bit confused. So when I mentioned Bes passing, she immediately expressed her sympathies. And that is truly appreciated. It's horrible losing them. And when it's time for pickup, Isabella handed us flowers and a card. With her very busy schedule, she still managed to find time for us. She is a very good groomer and a wonderful human being. read more

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I've been to this PetSmart on several occasions. It is clean and they have all the good stuff for pet care. I love all the cute pet clothes that they have on display in tubs and hanging on isles. It's the cutest stuff! I remember during Christmas one year; I found some snow boots for my pups. It was adorable! She absolutely hated the snow boots, but that's not the point lol They kept her little feets warm in the snow! I found a matching pink jacket that was cute with the boots. They have a good selection of doggy treats and dog food as well. Pet beds galore. Basically, anything for caring for your pets too, like shampoos, conditioners, stuff to kill fleas etc. And of course, your furbabies are allowed to come i and shop with you! That is such a great thing. They have fun running around and sniffing everything, and you can see what fits them then and there. All you need is at PetSmart. read more

I tried to take my cat in for a claw trim, and I was told it was walk in only and I couldn't make an appointment and was told I could come in any time. So after stressing my cat out and putting him in a carrier, I felt a hunch to call them and asked if bringing him in anytime still worked. It wasn't. They only have one cat groomer and they only had availability at the end of their day, which was 5 hours later. Okay. It's kind of silly to not be able to make an appointment for nail trims, especially when there's only one person grooming cats and you won't be able to get a walk in appointment at all. I ended up having to make an appointment somewhere else for a different day since I couldn't get my cat into a carrier a second time. I know it's not the employees fault and in fact they were very nice over the phone, I just think corporate needs to reconsider the no appointment thing. read more

I made an appointment for my cat to have her nails trimmed. The appointment was cancelled the day of with hardly an explanation. The person that called was rude. I will be taking my business elsewhere. read more

literally got this app just to make a complain the workers here absolutely suck they don't even look like they want to help you i was here trying to adopt a cat and they don't help at all they didn't even look like they want to help anyone the workers here are genuinely horrible i wanted to adopt a cat today but they don't even help at all i was standing there for an hour and no one would help me the workers here suck. read more

I asked an associate named Marical for assistance and she went above and beyond!..I just wanted to know about the Training workshops for my puppies and she took the time and effort to show me the class read more

The gentleman at the register was an absolute angel! He helped with any questions I had and greeted everyone with a huge smile. He was so happy to just be doing his job. It was like a breathe of fresh air if I'm honest.. I hope his employer sees this and can let him know he is valued Cashier- 414790 I can't believe I didn't get his name I was just in awe and surprised with the customer service read more

TERRIBLE, TERRIBLE PEOPLE! BS and everything they did to my mom myself and my dog. We needed to take our boy to get his ears cleaned. He was a stray that I picked up 7-8 months ago. My boy is super social, loves everyone and submits. These A holes at petsmart made me and my disabled mom take our Bruno in for his ears to get cleaned and flushed., and not one employee told them that, "hey we will prescribe you the medication for 300$ and you have to do the job and do everything. We brought our boy in and this lying ass employee who said the doctor is doing a surgery and will take care of our boy when he's done. We believed it and this and these employees from petshit did not once say or mentioned that they will hold my pup for 7 hours for no reason and just waste my disabled mom and my time. We were calling and wondering what's going on, it's been 7-8 hours and no one called us, and then they say he is ready, we go back in and no one even touched or treated my Bruno, they just shoved a bunch of meds in our face and said it's your job, your dog didn't allow it. My boy is the easiest dog I have had and I knew it was laziness bs excuses. They were so quick to charge my disabled mom who is suffering from the loss of my dad including me. They lied and charged us 300$ for meds to shove in our face, and not once told us that we are the ones who has to flush his ears, not once, if I have to do it, why would I pay you 300$ for 10$ antibiotics??? And not once they called and relayed any info. They didn't even touch my dog other then Shoving him in a cage and still came out and said sorry, your dog wasn't okay with it and you need to do the flushing yourself and still wanted to charge me and mom 300$ , I brought up why didn't you tell me this, why didn't you call me for this if that was the case?? Why did you make my dog sit in a cage where he can get more sick with these other dogs???and they had no reason or excuse why they made me leave my dog with them in a freakin cage for 7 hours. They didn't want to answer the phone when I called them, but they quickly and gladly told me it's 300+ dollars, charged me, THEN explained "yeah your dog didn't allow us to do anything, here is all you need to hopefully clean his ear", I'm a car salesman and we don't even do anything close to what these subhumans do at this , they are straight LYING SCAMMERS. They do not care about your loved one's. DO NOT BRING YOUR PET THAT YOU LOVE TO THIS ASYLUM. They let our dog sit in a cage and suffer for half a day just to tell us to pick him up when he was "ready" and when we got there, no one even looked at him or touched him. I truly hate these people more then even god knows. YOU CARE ABOUT YOUR DOG, CAT,LIZARD OR FISH, PLEASE DO NOT BRING YOUR LOVED ONES HERE. They just torture them for money. They are very lucky it was my sick mom there and my wife and I was at work. It's sooo sad these low life's pretend to do anything other than wash an animal. Even my wife was applying to work here because she loves dogs and animals and wants to actually help when these weirdos are more scammy and manipulative than me as a CAR SALESMAN. They have no morals. We brought our Bruno to get groomed and he started getting sick and having a cough after that and we should've known by then. These sorry a** employees chose to hold him in a cage so there "vet" could maybe glance at him and called us and said he's ready. So you held my dog captive for 7-8 hours to tell me what meds I need to give him and how I should flush his ear and do your job, instead of giving me this information? NO THEY MADE SURE I CAME IN, LIED AND PRETENDED THEY DID SOMETHING AND HE WAS READY, just for him to be worse AND GET KENNEL COUGH. DO YOURSELF A FAVOR AND STAY TF AWAY FROM THESE WEIRDOS. AND THIS IS NOT THE LAST OF ME FOR PETCRAP. UNLUCLY FOR THEM, I BECAME A GREAT LAWYER AFTER CAR SALES. And I will let the world know because I am not the one to let go. read more

So i have waitied over 10 business days for a refund from this terrible petsmart store. The manager and there employees did not explain or do there job right when I brought my 11 month old dog in for ear cleaning, they told us it will take a few hours and for us to leave our dog there. Only to let over 5 hours go by and no one called us, we eventually returned since no one wanted to answer the phone or give us a call back for an hour, we got worried and went back only for them to give us our dog back untouched, held our dog hostage with other dogs only for him to get sick and get kennel cough, first they charged us over 130$ and then told us they never touched our dog and told us we need to do it and and tried to shove all these kits and meds after they charged us. Told them we did not agree to holding our dog hostage here for no reason, why did they even make me leave my dog there for over 5 hours and couldn't even call us back to pick him up? Couldnt tell us anything until they charged me first when i was wondering what the heck is going on, it shouldn't take me over an hour to get a hold of there department. We wait over 10 business days and we still dont have our money and they even gave us a receipt for the refund, I even went to my bank and they said PetSmart issued a refund and then they charged me again right after for whatever reason. I go back today to the petsmart and explain how is it for or normal for you to hold my money i need for my dog for 40 days? Im already struggling financially since I lost my dad a month ago and now my poor dog needs to wait another 30 business days for these low lifes to give us our money back. what place holds it for 30 days, i thought it was maybe my bank and I assured it was not my bank but the actual business. Manager couldnt even answer why it charged us again and now we need to wait 30 more business days because of there scam there playing. they probably did it on purpose for the low review i gave them on june 6th when i took my dog there. Im going to the GA and the better business bureua and everywhere and anything I can to report these scammers. Cant believe they actually work with animals and pets when they do not care about you or your animals, just stealing money from hard working people who try to give the best to there pet kids. THERESA FOX, you are a terrible manager to let this petsmart store just to be thieves and scammers from someone who cant help there dog because you need me to wait over 40 total business days to get my refund for the terrible and poor and non communicating "services" you offer. IF YOU LOVE YOUR ANIMAL, DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS SCAM read more

We have been coming to this location since March of this year going with the same groomer Liz. Nala is a blind rescue pup w/ major separation issues. Upon bringing Nala for her first appt, Liz did so well with her. Nala was instantly comfortable and happy. Liz was gentle and patient with Nala and very good about keeping me updated with how Nala tolerated all treatments. Nala always leaves happy , clean, soft, and confident. Of course we can't forget how marvelous she smells every time. We definitely recommend bringing your fur baby here. read more

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Don't ever come to this PetSmart for grooming! They charge different rates with no reason and force you to add more money for extra service! I always went to the PetSmart in Irvine and the bath&haircut Total:$88 Today I went this store they charged me $128 and done a very bad job. They remove all the hairs because it makes the work easier! Don't go there anymore! read more

PetSmart - Pet Stores Near Me - Corona, California

The Betta fish section is very disappointing, the last few times I have been in the store the cups of water are green and brown, half the Betta fishes are dead the other half look sick and awful. The last time we went my poor daughter left crying because she felt so bad for them and unfortunately, it's not feasible to just buy them all up and try to save them. They are living creates, this is cruelty, and is really terrible for a pet store that claims to have a passion for pets and pet care, they can't even take care of the Bettas. If they can't be cared for properly then stop selling them. I mean it really makes me not want to shop at this location, because as an animal lover, all animals, this is really not acceptable. read more

Do not book your dog grooming service with Jessica. She overcharged me, called me in the middle of my dog's grooming service and tells me that my dog has been getting tired too quickly and has been getting multiple breaks, thus it took her longer than expected to groom my dog. He still needed a bath when she called and told me if I wanted my dog to complete his bath, it would be an additional $20. My dog is a senior and I told her from the beginning that she would need to be gentle with him. She reassured me she will and because of his age that she will take her time and informed me of the price increased prior to leaving. Then she proceeded to call me and increased the price again. When I arrived to pick up my dog, she increased the price a third time and told me to pay in the front and return for my dog. I paid and when I received my dog, he was unfinished. Jessica stated that my dog gave up on her and therefore, she was unable to complete his haircut. More like, she gave up on my dog. It is easy to blame the pets when they cannot speak for themselves, and we are not able to watch them. To add to this, prior to getting him groomed, Jessica requested I come back the next day after my appointment when I arrived because she can tell my dog is going to take longer than usual, and she has a short day today and does not want to work past 1 pm. I completely understood, I don't want to be at work longer than I have too either. I left and arrived the next day. Jessica has no respect for customers and completely takes advantage. I was respectful, calm, and professional the entire time. I did not complain about anything. After all, she had my dog, and I did not want him to be treated poorly. The reason I came here is because my regular groomer could not schedule my dog earlier and I have been wanting to give PetSmart a try. Safe to say I will never be returning for pet grooming services. read more

This is currently my preferred option for pet supplies! Lots of great options for cat food, toys, and general pet care!

Very unorganized, they send my dog wet after shower. And charged me full . Stating their AC was not working so they couldn't fry him up. With appointment also they always call and try to change the time. Every time they say it will take 2-3 hrs & in 30 mins they call & say it's ready Never going back .. read more

If your in a rush during the work week dnt expected great service. I ran in on my lunch break for my rabbit, not to mention they only carry one or two bags of his food; so Wednesday's I rush in to grab. Needless to say the line was all the way to lane 14, so long only one cashier. Unacceptable! read more