Hi everyone, recently I have started getting into the fish keeping hobby. I decided to go to Petco San Dimas to get everything I need for my set up. The first day I went in I was immediately greeted by several employees. After this I had a couple of questions. He answered every question I had with a smile on his face. When I went to check out he introduced me to a subscription to help me save 15% off, which I immediately jumped on. I go to this store probably two or three times a week and every employee that has helped me has been amazing. Thank you Petco San Dimas!! read more

Does anyone still work here? My dad and I went to get some fish and we couldn't find anyone to flag down to help us, he's the impatient type so we left after about 10-15 minutes. Granted it's a Saturday but still, seems like there's only a cashier. read more

We had THEE MOST difficult week, and came to this store to get our puppy a gift and to sign her up for AKC Good Citizen Classes. To this end, the staff was initially having a very difficult time signing us up. They were about to send us away, however, Tim came over and helped us out. While the original staff was content with sending us away without making the large sell, Tim was concerned about helping AND simultaneously opened another register to checkout other customers. Tim demonstrated excellent and attentive customer service and problem solving, all while being very pleasant to interact with. He had NO idea how much we needed that kindness and extra effort. read more

Jules was very kind and did a fantastic job at nail buffing my squirmy puppy's black nails. The store is very clean and organized. read more

Petco - Happy Dashi with trimmed nails - Pet Stores Near Me - San Dimas, California

Renee was so helpful and provided excellent customer service! He was very knowledgeable about my dogs condition and was nice enough to online and research to help me. Great store read more

Had not been in here since before the remodel, going in I was immediately greeted. A really polite man told me he would give me an additional discount off the Christmas stuff. I ended up buying two Christmas lamb chops for only $6, he was so amazing and I appreciated it so much! My old lady can't play too well with lamb chops anymore but she is happy to receive them. I appreciated the offer and my dog enjoyed receiving them thoroughly read more

I spend a lot of money here and it's unfortunate that I wasn't able to return a few items because it was past the 60 days even though I had my receipt. Not even store credit?? It's not even about the money, it's the principle. Like I said I spend a lot of money here and to be turned away is a complete lack of customer service. Take care of your customers. I really like this store but I I guess I'll have to be going to petsmart from now on. read more

Another shop with inhumanly kept betas. I see at least three dead fish in 8oz cups of water every time I'm in here. Cruel. read more

TERRIBLE grooming my dog almost bald on his stomach, nose, and ears I asked for a teddy bear cut on him but they gave me back a bald dog do not recommend terrible place to go and EXPENSIVE $85 dollars for a uneven haircut. read more

I normally place my order on the app and pop in to pick up my order, they also offer curbside, but I like to come in and browse a little too. Today I came in to purchase cat food for my son's cat and Jose helped me out. He was extremely helpful and went above and beyond by calling other locations to, see if they had the product that I needed which this location was out of at the time. He was polite, friendly, and exemplified good customer service. He was able to find a nearby location that carried the food I needed, and I left a happy camper despite them not having what I needed. This is how customer service is done. As a sidenote, you usually get 10% off if you place your order in advance so that's enough to keep me a loyal customer, I love Petco and I love this location even more. read more

Unprofessional staff, and it makes me sad because I really enjoy taking my dog to Petco. I called to schedule a grooming appt for my dog on Monday. I have to call because that's the only way I'm able to book a VIP service so that my dog doesn't have to be in the kennel for long hours. The only available appt they had was for Friday at 2:15pm so I went ahead and booked. On the thursday before I was sent a confirmation text saying "we're excited to see you and Penelope tmrw at 2:15pm" and then today (Friday) I received a similar text at 9:32am saying "looking forward to seeing you today". I then get a call at 11:58pm from a lead saying that my groomer Alicia does not feel comfortable grooming my pet because of the notes that she read. My dog is kennel shy (which is why I book the vip treatment) and she has a hard time with men (bit a male Petco employee that was trying to pet her during her groom and did not read her notes). The lead then told me that I should return to montebello to get my dog groomed, when I told her we moved that's why I made the appointment here she just kept stating that I should take her back to montebello. My issue is that I was notified of this cancellation literally 2 hours before my appointment. Even after I received several confirmation texts prior to that. Very unprofessional. Alicia should have read the notes on my dog earlier in the week. She also shouldn't have sent 2 confirmation texts especially not the day of. I left a voicemail to the other lead since the current lead I spoke with told me to take my dog back to montebello even after explaining to her that we moved. I'm hoping just receive a reply and some form of reconciliation. Update: Jose and Barbara were super helpful and understanding! read more

Petco - Confirmed my grooming appt day of and day before but still cancelled on me 2 hours before my appt. Unprofessional. - Pet Stores Near Me - San Dimas, California

The San Dimas location is well-maintained. The small animals and fish that they have in store appear to be very healthy. They have a wide variety of pet food wet, and dry. They have many items for birds, hamsters, fish, reptiles, guinea pigs, rabbits, cats and dogs. They have a groomer inside which I have not used so I am unable to recommend. The staff is very helpful and friendly. I have almost always been able to supply my dogs with what they need at this location. read more

Petco - Store front - Pet Stores Near Me - San Dimas, California

Grooming is the worst. Paid over $100 to get my dog bathed and groomed. HORRIBLE, never again. I could've done a better trim job blind folded. read more

Fantastic and welcoming service by Nick today! Very professional and attentive to my needs. Me and my dog Stitch, had a great time looking at the Betta fish and other products we needed. Nick has such patience for Stitch when she was jumping. This was one of the best customer service I've experienced. Nick made me smile till the moment I left! Will definitely start shopping at this location. I also appriciated how clean the store was. The PetSmart I usually go to the fish tanks are not clean and the fish aren't as healthy. This stores selection of healthy fish/ clean tanks really impressed me. So happy with my new Betta and store experience. Thank you Nick and Petco San Dimas! read more

this review is for the pet grooming, took my older dog there this past week and Ashley groomed her, Ashley was amazing with my older dog and groomed her perfectly. I've taken her to many groomers in my area and this was by far a much better experience. Take your dog to Ashley she is AWESOME!!!! read more

I took my dog in to get groomed last week. But upon arrival and assessing him, the groomer told me that she could not cut his hair because he was matted too much and that the matting was too close to the skin. She recommended going to a veterinarian that has a groomer. I ended up having to spend $130 for a haircut. And the groomer at this new place told me that basically the groomer at petco was weak/ not good at her job if she wasn't able to cut my dogs hair. So all this was unnecessary. Find better groomers. The one I dealt with wasn't that friendly. I believe she just turned us away because she felt like it. read more

This review is for the grooming. Today I had an awful experience and I'm beyond offended. I'm also leaving with a dog who was never washed. I have been taking my dog here for years but today the lady working at the groomers accused me of not taking my dog to the vet and tried diagnosing my dogs ears with mites. Anyone with dogs knows that this time of year can create allergies for dogs. I have a pitbull mix which are even more likely for allergies. I was turned away for this reason. I won't be returning and I have called cooperate. read more

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Yelp Review for Petco - 822 W. Arrow Hwy, San Dimas I am writing this review to acknowledge Denise Lopez, the Dog Trainer at Petco. I am thrilled with the results I have received from the dog training classes. Denise was not only patient and attentive to my dog's behavior but also with me. She provided clear examples of training and coaching as I attempted the practice myself. We leave each session feeling accomplished and more connected. Denise has taught me how to communicate with my dog using clear commands. In just three training sessions, my dog has mastered the following commands: "Sit," "Stay," "Down," "Paw," "Spin," "Place," and "Leave It." I think that is AMAZING! Thank you, Denise, for your dedication and expertise. I highly recommend her training services to anyone looking to enhance their relationship with their furry friend. read more

Employees are nice, a bit understaffed so you might have to search for someone if you need assistance. Petco in general is a bit overpriced, but they have a wide range of stock for different kinds of pets. I seem to always get lost in the cat section and walk right by the thing I'm looking for, the aisles are kinda narrow and not great for browsing. read more

This review is SOLEY based off of an amazing employee that has continually helped us when we go in for our puppy Pearl. The employee's name is Jacky. Jacky goes above and beyond to help us and answer any and all questions we have. Whether it is questions about food type, food brand, treats, toys, Jacky is always willing to help us out in the most sweet and kind way. She has shown us hamsters, birds, fish, and recommended puppy play and the grooming department for our puppy which we now, because of Jacky, take our puppy to get groomed. We will continue to buy all of our pet supplies from Petco in San Dimas as long as Jacky is there to help us! she is the BEST!! Thank you Jacky for all of your help in raising the newest member of our family!! read more

This was not my usual Petco but after today it definitely will be my Eevee (fur friend) felt so welcomed and was not anxious as she usually is at other stores. Christian and Denise made a difference, I'm so thankful for you two the level of customer service, kindness, sympathy, etc. is greatly appreciated. Best Petco to go too for sure. read more

Friend recommended I go to this petco. They have a lot of fish tank options. The customer service was great. The employee, Stephen, helped me find all the parts I needed. Very knowledgeable and answered all my questions. I plan to come back once my tank cycles. read more

All of the animals here look so unhappy. I wish i could adopt them all and take them home with me but no go in the condo per my grumpy HOA

An utter and complete catastrophe in "customer service." My wife placed an online order for a bag of dog food. We've ordered the same food countless times so we have an idea of the timing in which it takes them to get the food ready. I go in, I'm enthusiastically greeted *wink *wink by a woman with a face diaper on which proceeds to take me to another register to look up the order. After her urgent and swift customer service, she proceeds to call the 'manager' Adin. There is a woman behind me who only has a small bag of dog food. I asked the esteemed customer service representative if she would "like to assist the customer behind me since we're waiting on the manager." She glances at her, glances back and me and says, "Umm no." Adin arrives and asks for the name. I give him my wife's name and I tell him we ordered about 15min ago and if it was ready or not. A simple yes or no would suffice. Instead, in a condescending tone and demeanor, says, "Our orders take at least 30min or so to be picked." Proceeds to give me a motivational speech about their logistical nightmare. None of which has any relevance. The woman behind me asks if she can be rang up and he replies, "Ummm you can go to register 1!" I was floored the way he responded to her. You can't always help what happens to you but you do have a choice on how you respond to it. I'm not mad, I'm just disappointed. Do better guys. read more

The vaccine clinic I had a appointment there and I got checked in on tie had to wait half hour few animals ahead of me the girls there were really rude and Said I WAS A BAD PET PARENT refused to give my dog her rabies shot I left there went to humane society and was 40. Bucks cheaper I will never go there again read more

I come to petco when I dont feel like going to walmart, target or dont want to wait for amazon delivery. They're cheaper then petsmart. When you do pick up, you always get a discount. There is always parking. Orders are always ready in a timely matter. Staff is always helpful and friendly. This location is always clean and quiet. read more

Max was amazing and they have Santa pictures for free but if you don't leave a donation you should reflect on yourself the best pet store customer service yet thank you read more

I'm so sad. I bought 2 budgies(they call them parakeets). I wanted to let them fly around my house and sleep in the cage at night! THEY CLIPPED THEIR WINGSS!!!! All these poor little birds and do I jump around. THEY ARE BIRDS, BIRDS FLY! I'm heart is so broken for them. They want to fly so badly. read more

I came in yesterday with a new puppy and Celeste helped me with everything I needed for my pup at home. She was so knowledgeable of all the different brands and I couldn't me more thankful. Great customer service! Thank you so much Celeste! read more

Grooming review: worst groomer I've ever taken my 6 year old dog to. Everything about the experience was terrible and the manager was rude. Petcos elsewhere are much better. Avoid this pathetic grooming location. read more

I love coming to Petco compared to their other competitors because of their prices. I have 2 HOLLAND LOP RABBITS so I need to constantly keep up with treats, toys, pellets and hay. With a combination of those the total adds up rather quickly. However, in stores they are able to do price matches which is great! I normally take a screenshot of their product and show it to the cashier and they never have a problem with it. I also recommend getting their membership because points add up and you can get a discount on your purchases. This particular Petco is located in a pretty busy plaza where Coffee Klatch, Trader Joe's, and Target is located. There is also plenty of parking so there shouldn't be a problem, even at peak hours. For small animals their products are located on 3 different shelves which I found kind of annoying since I had to keep going back and forth if I forgot to grab something. This isn't the primary location I usually go to but it is clean and has everything I needed. T R E A T S Large rice pops My bunnies absolutely LOVEEEES these. I highly recommend getting these if you have rabbits. I normally purchase the bigger size and break it into smaller pieces for them so they last a bit longer. Normally $3.99 but with the online price match it was only $1.59 Small alfalfa rolls This only comes with 2 and I rarely get this for them because they are similar to the rice pops except it just has the alfalfa hay in it. The product itself is individually wrapped in plastic so before giving it to the bunnies make sure you take the plastic off! Normal price for this is $1.99 however with price match it was only $0.89 H A Y All natural Timothy hay Original price: $10.99 but with price match it was $7.99 and they currently have a promotion of $2 off when you use your Petco pals! B E D D I N G & L I T T E R I love purchasing the "sophresh" bedding for my bunnies. It's exactly what it says it does, it absorbs & controls odor. I purchased the 56.6L and it lasts a long while since I only put it in half their cage as well as litter pan. Original price is $11.99 and I paid $7.19 for it. read more

Petco - Large sized rice pops. My bunnies absolutely loves these! - Pet Stores Near Me - San Dimas, California

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This team is so awesome! I had bought a female Guinea pig from Petco in San Dimas, but less than 24 hours later I noticed that her front paws were bleeding and she kept biting at them. I brought her in for their 30-day vet coverage, and they took her to a vet (Chaparral). She took a few weeks to heal at the vet, and I was not charged for the cost of the vet and got to adopt her at no cost as she has a pre-existing condition. Petco kept track of my phone number so that I could come pick her up and she wouldn't be lost. I'd like to thank Stephen, Aiden, and Jose for your friendliness, care, and help with taking care of this sweet girl (Sylvie)! read more

Petco - Sylvie, on the left - Pet Stores Near Me - San Dimas, California

Absolutely the worst customer service. We went there yesterday. First of all the male employee went over to the female employee who was re-stocking and checking the aisles. He said to her jokingly, "Can I help you?" It is only because I made eye contact that he then referred his question to me- a customer. I asked him for advice on a magnesium supplement for our dog. He pretty much just read the ingredients on the products. No knowledge or care about what PETCO is selling. When you go buy a refrigerator, you expect the salesperson to be knowledgeable and Helpful! Not annoyed or indifferent to the sales. I can read the labels myself. I went to pay at the cashier, she asked," Did anyone help you?" I answered a firm "No". He was standing near the checkstand gossiping with his other male employee and rolled his eyes and walked away. I am so perturbed by this lack of professionalism, I had to write a review. I can honestly see why I prefer PetsMart over this pet store. read more

Of all the pet stores and Petcos I've been to, this one is definitely my favorite! It's a good travel distance from where I am but worth it. The staff here makes a huge difference, everyone here is awesome. I love how big the store is and the wide variety of pet goods! I haven't used the dog training classes but I've seen the trainer (I don't know her name) and she is amazing. She's very patient with both pet parents and pets as well as explains things very throughout to pet parents. MOST IMPORTANTLY, I wanted to give a shout out to Jenny. She is absolutely the sweetest staff and very hard working. Every time I see her she's always got her hands full but always makes time for customers. She really goes the extra mile for the store. I also got to meet Ananda and Jose who has been very helpful in helping me find the perfect items for my pup. Thank you for your amazing team here. read more

Can't believe I haven't wrote a review for this place! I love taking my dogs here! I'll start with three groomers. The girls who work there are super nice and very patient. My chihuahua is nervous around strangers and they make her fell safe when I take them there to get their nails cut. The staff is also very helpful and friendly. It feels like a family owned store. Petco also carries merriks!! Thats great since a lot of places don't. I also take my dogs to the puppy play time free play group. Stephanie the trainer is awesome and gives great advice. Def recommend this place. They also do fun events like doggy paw prints, Halloween contest, and pics with Santa. read more

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I love this location! It's always clean and well stocked. Good parking. Convenient shopping center if you need to get more stuff done. Adin, Rene, Noelle and Celeste are awesome! Very helpful and always answer my questions regarding the best products for my kittens. Signed up for their pet insurance too, and the discounts are worth it. I have 5 kitties and every penny saved counts! read more

Petco - The twins. - Pet Stores Near Me - San Dimas, California

DENISE WAS GREAT! Very helpful and knowledgeable. 10/10 recommended! :) definitely coming back to this location!

We stopped at this petco on the way home from the dog park because Autumn was in need of a new toy. We were really disappointed with their toy selection. There wasn't much, and what was there she (a 7 month old lab) could destroy in minutes. I prefer some of the other petcos that carry multiple toys from the VIP pet toys (Tuffy and Mighty Dog toys). Just felt that this place catered more to the small dog crowd with their clothing and toys and tiny collars. read more

Came by here this afternoon with my husband since we were already in this plaza shopping at Target and grabbing a cup of coffee over at Klatch Coffee (There is plenty of parking in the plaza this Petco is located in). Since it is shortly after the holidays, currently all of the Christmas items are 50% off the original price. Also we found out that all of the freshwater fish are 75% off, The guy at the register told us that there is nothing wrong with the fish (they are not sick or anything like that) but that they have to reconstruct the aquatic section, thus needing to get rid of them by January 1st. Honestly that's an excellent price deal, but we upgraded to dogs (3 dogs to be exact) several years ago. The only 2 employees we interacted with in the store were pretty friendly. Pricing at Petco is pretty comparable to Petsmart (although sometimes Petsmart is cheaper and vice versa). Overall, will probably stop by here again if we are in the area and need to get something for our dogs. read more

I have been taking Cassie to Petco grooming in san dimas for years and I have to say Riana is the best. Cassie has recently become deaf and Riana is so good with her. She always cuts her hair exactly like I ask. she comes out looking so beautiful. Thanks Riana! read more