They have everything a dog lover could ask for. They've got the food and the snacks and the toys and even the costumes. But what I didn't expect, and if you're into exotic dog treats, is for them to have elk and deer antlers and actual, real chicken feed. Gross, but clearly they've thought of everything. The staff is kind and quick and easy to find. Nice place. The dog loved it. read more

The Good: Its a very clean store. Smells "pet store" but not to overwhelming to the nose. They have plenty of awesome pet products that id love to blow thousands on. I went with my dog at the time to get him a new leash. My dog went pee on the building poles in the center of the isles. One lady saw my dog doing it and i kinda shrugged and smiled and she turned away so i guess its cool. The lady saw my dog pee and was cool with it. Its a plus in my book. -- The Bad: Not too many reptiles in stock. Also the lone kitty cat that i saw was kind of cramped in his little cage. It was a big cat too. Im sure it was comfy for the cat but it looked to cramped from my side. I wanted to help sir pouncealot but i didnt want a cat at the time. Its just not pleasing to the eye. They didnt have any leopard geckos in stock. read more

If I could give them less I would. I just moved to Upland, I am one of those people who preorders all my food in bulk. My old store in la Habra had no issues accommodating my orders. I went to this store and was informed that they are too big and to do special orders for people. "Your order would get lost or put out on the floor". I was horrified at the lack of customer service!!! The fact that the manager informed me that this store lacks the ability to track and maintain orders is ridiculous. This just show that they need better management there who actually can manage their inventory better!!! How sad. Petco has lost my business because they had one bad manager with horrible customer service skills! read more

I go here to get everything for my dogs and I even get there nails clipped here. I enjoy browsing the aisles to see what I can get for my pups. read more

I have been going here to buy Iams dry cat food in the large bags (I have six cats). Lately they always seem to be out of stock. i go out of my way to shop here because the large bags are only available in pet supply stores. It is very annoying to make a special trip only to find they are out of what you need. Can't they figure out that they are not stocking enough of this product to meet demand? I may need to switch to Petsmart in Upland. I hope I have better luck there. read more

I really like the grooming department. I have brought my dog Bella (a pitbull) here twice and it was a wonderful experience. Sonia(I think that's how you spell her name) was wonderful. My dog tends to be a bit of a big baby but Sonia is so gentle with her, she doesn't drag her in or choke with the leash like I've seen some places do. Bella always comes back from her bath happy and looking and smelling great. I definitely will be returning!!! Thank you Sonia read more

Seems to get worse as time goes on... Bags are expired on the shelf everywhere. Staff is there but not great service, shelves are messy and empty. Hard to find stuff in stock and not expired. Not my first choice but when it's stocked it's good. read more

I have been shopping at the Montclair location for several years and bringing my two dogs to the groomers for over two years. Megan has done such a phenomenal job with both pups, that we work around her schedule to have them groomed. I'm not sure about the other negative reviews, sure they don't have an associate on each isle, but the store isn't abandoned either. I have also seen a shopping cart with stock and even a pallet of supplies on the floor. To me that means I don't have to hunt someone down to ask if they "have it in stock" since they are replenishing throughout the day. read more

DO NOT take your dog here to get groomed, I decided to ignore the negative reviews and try and book an appointment and as I called I heard a lady yelling at a dog and it screaming and crying and I asked the lady what was going on and she was like" oh that dogs just a little dramatic" as loving pet owner I would not want my dog terrified, and the times I've gone in person customer service was also poor read more

If you are thinking of taking your pup in for training make sure to ask for Maggie--short hair and various animal tattoos. I have been taking my pup to training with Maggie for over a year, and recently started attending the Montclair store as I have been following Maggie around to which ever store she is at. Maggie is extremely knowledgable on a vast number of dog breeds and up to date on dog training research and techniques which she applies efficiently and effectively in every training session, so feel free to bring your pup no matter the breed. Maggie provides you with all the tools necessary to improve your dogs behavior and strengthen your bond with your pup, and she keeps it real! If your pup has issues and you expect them to be resolved within one session then you will get a very quick reality check as this is a process that takes time, patience, and an ability to be able to take constructive criticism without taking it personal, and being in your feelings. Maggie provides a lot of constructive criticism, in a very polite manner and with A LOT of patience, in order to help you better understand your pup and help your pups behavior improve, something that I have seen happen drastically with my pup. I started training with Maggie when my pup was one year old, but I wish that I had known about training sooner as he would have greatly benefited from puppy playtime with Maggie!! So, if you think you know everything about dog training and are unwilling to take constructive criticism and understand the process I suggest you stay home and continue to watch Cesar Milan (no disrespect to Milan) as you probably think you know everything from watching one episode, if not then do the next best thing and sign up for one of Maggies training courses, or puppy playtime, as she is just as knowledgeable as Cesar Milan, and much more affordable! read more

Attended puppy playtime and i was disappointed by the trainer(didn't get her name but she has short black hair and tattooed arms) it felt like she excluded our puppy just because he was a pitbull breed since we arrived. He was the only puppy of all the others that wasn't barking. She zeroed us out of the group of owners there and was showing our dog to everyone saying his behavior was example of how not to raise your dog even though his only behavior was that he was getting too excited and wanted to play. Including asking us 5 minutes into the session to leave and take him outside and come back in a couple minutes. When we came back she proceeded to ignore our puppy and waited until the last 5 minutes of playtime to let him in and even then she removed all the dogs and left him inside the play area by himself and continued to point out the things he was doing wrong to all the other dog owners. Overall not returning and recommend any bully breed owners not to waste their time getting misinformation and being excluded. read more

AVOID THIS PETCO FOR DOG-TRAINING NEEDS! Their trainer, Alan, put an aggressive 5-month-old Siberian husky that was raised exclusively outside with my 4-month-old French Bulldog in a play pen without asking me. The husky briefly attacked my dog, and I told Alan that I thought I should take my dog away. He seemed very offended that I spoke up in his class. He began to speak to me as if I were a dog. This man has a VERY sensitive ego (like many dog trainers). Alan said I should not pick up my puppy (I obliged) but the husky was aggressive again right after. I became very uncomfortable and then strongly expressed my wish to take my puppy away. As I grabbed my puppy to leave, Alan began to tell the other dog's owner what I was doing wrong. He put my puppy's safety in danger and ridiculed me for subsequently protecting my puppy. read more

Sonia is the reason why I come here for my dogs. She is the sweetest lady and I can really tell she loves dogs. She is always so patient with my little ones. Thank For always taking care of Lala and Bruno Sonia! read more

The staff at this Petco is very friendly! I was able to get a great deal on a huge tank for my critters and the sales associate,Cat, helped me get it down from the top shelf and carry it out to my car! Thank you!! read more

This Petco has the WORST employees. They are never friendly or nice. Some of them are sarcastic. They all seem like you are bothering them when you ask for help. read more

The store overall is okay. Except theres hardly anyone working there that actually know what theyre talking about.The grooming ladies suck, and they lie. I brought my Maltese puppy to get the full deal and she claimed it'd be extra because his hair looked matted and itd be hard to cut because its length. So, I told her to just cut him short then, and at the end afterrrr she cut all his hair, took $10 off because she found out he wasn't really matted at all. She also gave him a shnauzer hair cut and said it'd take four hours and my appointment was at 4pm. i actually stood there the whole time and she didn't even start on him until 7.. And she was just cracking up laughing and talking with another lady helping her. Why did my dog have to be in the back for hours, if my appointment was at 4pm? She even had the nerve to tell me he was misbehaving and thats the reason for his hair style. She was an idiot. Definitely not worth $45! read more

Very horrible service! No one at the register. Takes longer to get out then to get what you need.

Second time coming to this store & really bad service no greetings like any other store does, and no one asked me if I needed help so I had to look in my self for what I was looking for since I couldn't find an employee seems like they hide. Once I was ready to pay there was no one at the register so I was waiting quite a while for someone to to come to the register, I also notice they have a rewards program after they ask me if I had a rewards card which I didn't but I wanted to sign up to it but right away the cashier finish the transaction she didn't even had the chance to tell her I wanted become a rewards ember & she didn't even offer if wanted to get enroll. I really was expecting a good shopping experience at this store but it will be the last time I will ever come to this store it was a really bad service ill be going to pets smart next time not gonna waist my money at this no more. read more

DO NOT COME TO THIS STORE FOR SMALL ANIMALS I have had hamsters for YEARS and have never experienced a problem with wet tail like I have experienced with this store. The first time I visited, the type of hamster I wanted wasn't available, so I just looked at the other ones. All of the Syrian hamsters had wet tail. So i revisited the store a week or so later, the little hamsters seemed healthy, but I asked for help and stood around for 20 minutes before giving up and walking out of the store. The third trip I hoped would be successful, and it was. But 4 days after adopting a hamster it got wet tail, i tried some at home remedies and took it in a few days later and sadly, it died. I tried again after disinfecting the cage very well, and purchased a new little hamster, bene bac, and some other supplies. 3 days later it seemed to be healthy and was active. On the 4th morning it was sick, took it in immediately and was told she was too sick to survive. It was happy and healthy 12 hours before.... so disappointing. I noticed an associate pick up a hamster that appeared healthy and without sanitizing her hands between animals, picked up my sick baby hamster and took her to the back to wait to get to the vet sometime in the next 24 hours. I feel there's a lack of education about sanitizing between handling of these small creatures, i am unsure of how they sanitize the cages (they are left with bedding and food even when there are no more hamsters.... probably not being cleaned and sanitized between batches of babies very well). I felt the woman who handled both hamsters when i brought them back was very kind and respectful, but I still think that their staff is undereducated on disease prevention and health maintenance. read more

This Petco is not the place to take your pets for grooming. Took my dog there for grooming. The following two days (especially the second day) she was exhibiting signs of pretty bad pain around her neck and back. I of course considered the possibilities of food illness but that was not the case with her stomach nor did her feces look wrong. She literally did not want to be touched or did not want to move because of the pain it would cause on her. We called Petco to review the cameras, the 1st lady (Angel) we talked to said she would review cameras of her being groomed and call us back. She you never called back. After a couple days of no response we called customer relations who ensured the DM would call us in regards to the situation. No call ever took place by the DM. We finally called back approximately a week later and after the phone was passed from person to person, finally the grooming manager told us we lost all leverage because we didn't report the situation within 24 hours to the DM of our dog leaving (though we reported this situation within 48 hours; most likely when effects of bruising would take place). 1. We still have yet to heard from the DM 2. Dogs don't talk in order to notify us that misconduct has occurred so the symptoms of bruising would only take effect about 24 hours after the initial contact. Last, the grooming manager said they have no cameras of our dog being groomed (BUT THE FIRST LADY ANGEL SAID SHE WOULD REVIEW THE CAMERAS OF OUR DOG BEING GROOMED). What a huge contradiction!!!!! We didn't want anything for free or refund. All we wanted was for someone to quickly review the cameras to let us know if something accidentally happened to our dog or didn't at all. But the process led to something extremely fishy about Petco. Further, the vet we took our dog to said there was nothing wrong internally with our dog. He is the one who advised us to look further into the Petco visit since the time length of possible bruising was in correlation to her reaction. Not all Petcos are bad, but this Petco in particular is definitely not one to go to. Unfortunately, the neglect of their DM, and infantile management reflect poor business ethics. read more

it seems like they got a bunch of new people working here! they actually greet you when you come in & when you leave they wish you a good day! plus, i found no dead fish this time around as well!(: seems like this location is improving. read more

Terrible customer service! After today I won't be coming back. I purchased two dog training classes and paid $200 ... Needless to say quick to take my money two weeks later however I still have only heard from anyone once. I HAVE HAD TO CALL THEM multiple times to see what's going on. After several we'll give u a call backs, my manager is out to lunch and he said she saids about calling me I decided to stop by. I spoke to Ashley a manager I suppose ... I couldn't tell as she is severely lacking in hospitality and customer satisfaction. No apology from her ... Not even an attempt to rectify the problem... I'm sure Petco is just fine with losing business. Her response was Just a dry excuse stating someone "said" they called me and I was blindly enrolled in a class I had absolutely no idea about. So of course I was not there. Silly me I guess that was my fault. Needless to say I was refunded my money and I'm quite content driving out of my way to go elsewhere. read more

I have been coming here for 10+ years for nail trimming on my dogs. They are always fine when I just drop in. And all the groomers are a great source of info for my dogs food sensitivity needs. Today I needed to exchange an opened bag of food that was causing more itching than normal on my pups. No problem. In fact, Amy offered the opinion that it might be the chicken. So I was going to trade it for the salmon. As Sarah was doing the paperwork for exchange, she read the ingredients and advised that chicken meal was number 5 on the list. Jessica suggested the same brand (Merrick) has a poultry free and grain free beef, pork food. I feel I get the attention my pups deserved. I do not mind that they require vaccination proof for the animals. I feel it is a healthier atmosphere. Yes, $10 for a nail trim is sort of high, but I trust these women and will pay the price. Thanks Amy, Jessica and Sarah for the help today. read more

I really am disappointed at Petco Corp, not necessarily at this location. The ONLY reason I am giving a 5 star is because of their Dog Trainer Alan. He is a very knowledgeable, professional, Honest employee. He truly cares for his dogs that he trains, its a shame hes not appreciated as he should be especially from his manager Chris who, I and some fellow pet parents spoke to today, he seems like he didnt care and I understand hes doing his job but I truly hope he treats his employees much better. Well the reason why I am disappointed at Petco is because they have implemented some new policies that are not working. I took my puppy to puppy play today like I normally do every Saturday at 12pm and was told that since he is no longer under 6 months I can no longer take him (by the way he is 7 months today) to a place where he can socialize with other dogs. The changes that have been made by Corp are again NOT working, Customers have decreased to puppy play since this new policy has been enforced, there pointless and Unavailing. Again nothing bad to say about this location but I truly hope that Petco Corp sees this and understands our distress, I say OUR because ive spoken to other pets parents that used to come and still do and we are not happy. I will still continue to come here since my puppy does his training here with Alan, but know that I am not happy about this....... read more

The only reason I am putting two stars is because they are anti-science. They sell gluten free food for animals which is ridiculous and even worse, they sell homeopathic medicine for pets which has absolutely no scientific basis, it's pretty much like selling water as medication, it will not work. If you want a healthy pet I do not recommend going here. read more

This review is for positive dog training. We recently adopted an adult dog from the shelter and were very nervous with training him, because at 4 years old we figured he would be set in his ways. We were also nervous not knowing his past and what his life was like prior to living with us. Alan completely put us at ease. In our adult level 1 class, Toby learned basic commands such as sit, stay, and to look. Alan gave us the confidence and knowledge we needed to help Toby be a great dog! Alan is passionate about dog training and absolutely cares about us and Toby! He is flexible and works around our schedules to fit in dog training. Alan has been such a help and given us advice on situations we have run into outside of Petco. We are lucky to have chosen this Petco for our dog training. We are currently in Adult level 2 and are also planning on having Toby take the Canine Good Citizen Class! read more

This is my first review EVER. I visited this location yesterday and the treatment my pets and I received was one I felt needed to be mentioned. This review is about one particular employee in the grooming department. I didn't have much interaction with anyone in the store, however "Magic" ( yes, that's what was on her name tag ) was FANTASTIC!! I took my 2 chihuahuas and it had been awhile since they had a grooming, other than what I do for them at home. They were very nervous and and to be coaxed to the back. One of them had a harder time and as I left the store I looked back in the window and saw Magic sitting on the floor calling my dog over to her to sit in her arms! I was amazed that she would go to such measures to make my doggie feel comfortable and safe. I mean, after all, it's a chihuahua. She could have just picked her up and put her in the bath. When I arrived to picked them up they looked great and smelled good. They even had cute pink bows on their collars. She said they did very well, just a little fear of the hair dryer. We will definitely be going back to see Magic. The service was great! She was great! Thanks read more

WORST PETCO STORE EVER!!! A frequent visitor of Petco, I am staying away after my experience at this store!! Firstly right when you enter, you are greeted with an empty cash register where no one is in sight. A little walk into the store and you see 3 staff member gathering around to have a chat. Next, I had to return my swordfish purchased from them barely a week ago, because he was too aggressive towards my other fishes, but I did not have a receipt. The staff have no autonomy whats so ever and everything has to go through Ashley, their manager. She was a complete B***h. She refused a refund stating it was a "store policy" to have a receipt before doing so and even an exchange seemed like so much of a complication. Even though her staff, Lisa, seemed to remember helping me checking out the fish, the manager did not seem interested. According to her, it was because of their collaboration with PETA. Now I am an animal lover and I am returning this fish because I want my other school fishes to survive. Walking down their 10 gallon fish tanks overcrowded with fishes, I never fail to spot dead fishes on a frequent basis. Nobody clears them or attends to them! So please stop telling me it's because of PETA. This store does not put the customers first and just looks at their bottom line. They even took my id details for their records. I mean wth, for exchanging a $3 live and healthy fish? Go to Petsmart instead at Glendora. Similar situation to the above, I had to return my dead guppy as the swordtail mentioned above attacked him. Without a receipt, they took in the guppy and exchanged it for a live one 5 minutes before closing. No fuss/ no hassle. Now that's what I call customer service!! I will definitely be going back to Petsmart at Glendora for all my future pet purchases and because of the Montclair Petco, I will be staying away from Petco altogether! read more

I've been taking my little dog for puppy training with Alan for a few weeks and couldn't be happier. I'm impressed that he observes each dog's behavior and tailors his instruction to suit the pet. Pepper is developing into a happy and well-mannered dog. read more

Shopped there this past Saturday. Was immediately greeted upon entering. I was pointed in the direction of what I needed and when I had questions it was no problem finding help. I got in and out, no hassle at all. If you go to this location ask for Nick. Friendly and knows his stuff. Got me in, out, and on with my day. read more

I love this Petco because this is where I adopted my lovable kitty a few years ago. She's so sweet and cute and I bought all her toys and even a few outfits (hehe) from here. read more

Wanted to say Thank You to Allen the dog trainer at the Montclair store, I walked in with a six month old out of control half lab/ half golden retriever pup. After completing a six week course in puppy training and a six week course in adult training I now have a year old well behaved dog. Allen really knows how to not only train your dog but he also shows the parent how to sense the dogs needs and wants. Daisy and I really enjoyed our 12 weeks of training and have come along way from that first out of control day. read more

This Petco is pretty good. The staff are always helpful and kind. Went in with some friends, twins, their little sister, two of their dogs, and their new kitten. Only one dog, the min pin Duke, was on a leash, the chihuahua Della was in her mommy's arms, and I was holding the kitten. They didn't say anything about it, even went so far as to coo and offer the dogs some free treats. While we are shopping for a kitty collar Della wanders off and disappears without any one noticing. An employee who was sitting at a table with dog food and treats saw Della wander off and retrieved her for us. The worker was all smiles saying she saw the cutie walk away and brought her back. They never demanded or even ask that we put Della on a leash or hold her. Whenever a worker would walk by us they would ask if we needed help. When they saw us playing with Sandy, the kitten, and a cat scratcher with a toy at the top he offered us advice about cat trees and scratchers and told us all about the different kinds and different prices. Overall always helpful and nice and willing to share personal experience with products. read more