They actually did not have item I needed But wow. Nice people to speak to. Very polite They told me how to handle the problem Good feeling. I will use them again read more

Walked in. 3-4 employees. Not one single hello. Do you need any help. Need help finding anything. All the employees just talking to each other and joking around. Grabbed my food. Walked to the register. Jolinda I believe was her name. Scanned. And just continued to speak to the young man working. Never once even said hello as I was at the register. Didn't tell me the amount. Didn't say anything until the debit machine was waiting for me to press enter. I mean what a horrible Customer service experience. I def will start shopping elsewhere. Maybe racism does run strong in this area. Maybe because I was finishing a long day of work. But regardless. She was one of the worse reps that this place should have hired. Maybe that's what they want representing them. So take my word. And go somewhere else. They don't deserve your money. read more

The staff are friendly and knowledgeable And they stay open until 7 PM every day of the week!

This is such a pleasant location! Very clean, well organized and the employee tonight (I believe the name was Megan - here at 6:25pm) was extremely friendly! Thank you for great service and this location might be small but has a lot of options! read more

This is our FAVORITE place to go with our puppy! They have fun events, always remember her name, and have excellent deals! Our absolute FAVORITE person is Bianca! She is super knowledgeable, kind, patient and attentive. She recommended the perfect thinking game and treat for our pup and she LOVES THEM! Normally, I do not speak to other reviews, but I have to say some of them are a bit unfair and reaching in describing the store and some of its employees. I believe we came in that store everyday for the first two weeks when we first rescued our puppy and EVERYDAY they were so helpful and sweet...especially Bianca!!! They have lifetime family patrons! We were going to stop going to Petco until we started going to the Unleashed location. read more

There's so many negative reviews on here about customer service, but today I have to tell you I had quite the opposite experience. My husband and I came in to pick up some cat scratcher replacements for our cat tree. We also picked up some new crinkle balls for our cat as well. While we were inside the sweet lady, Judy Mann, who handles the kitty adoptions was there and we got to talking about the current cats she had available. During that time we shared with her that we lost our cat Nana this past Monday. Literally was choking back tears the whole conversation because it's still so fresh for us. She told us she has a ton of cats she posts online and for us to reach out when we're ready. Well we go to checkout and the girl (who I learned after leaving was Bianca) who comes up to the register immediately has a paper heart on the counter and before I can even tell her I have an order to pick up she says "what's the name of the kitty you lost so we can hang this at the front of the store to remember her?". Again, I'm trying not to ball my eyes out. I had so many questions. How did she know. How could she be so kind. But my heart is hurting and all I could muster up was a thank you. Bianca what you did meant the world to me. I lost Nana just before her "gotcha" date on Christmas Eve and this wound is all too fresh. Thank you for giving some holiday cheer to us during our time of mourning. Customer service aside thank you for being a genuine human being who touched our hearts. read more

Eww. Creepy behavior of Bianca, customer service. Have no idea what's up with her, she looked like she was trying to get into a fight. Just a customer here, found it creepy and tried to avoid her. She could see that and opened her drawer quickly so I wouldn't go to the other employee I was waiting for and disregarded when I said,"No, that's alright." THEN (?!) she made a snotty comment, which was what I could see she was trying to do and why I was trying to avoid her. "Oh, it looks like you really want to go to the other line..." umm, yup. And you're creepy. She THEN stood, too close to the interaction of me just having things rung up - by someone else: staring and smiling, looking like she was threatening me?! Once again: eww. I turned my back - trying again to not engage - again. Would love to be able to go in and not be hounded by a creepy "customer service" person feeling entitled to make snotty comments to the customers and feel bullied (?). I see all the other negative reviews. We have a lot of choices... Manager, Derrick, is also questionable. Called in to say something cause it felt so creepy. Hopefully, the owner, "Justin," values business. This is an easy one to solve... and you just lost mine, with what appears to be many. (In scrolling reviews, I see other people have actually used the word creepy to describe Bianca/customer service there. I've never used this word to describe anyone in a review ever. Yikes.) I hope future employers also look at this stuff. And Petco, how many bad reviews do you have to have to start treating your customers with respect? read more

Very helpful workers. Actively tried to find cheapest solution to my needs. Cat rescue on site.

I was waiting to be helped and it was only myself and one other person and 3 employees and no one was being helped. Do I left my stuffed and walked out read more

Maggie Rocks! She was great helping me with my rescue who had separation anxiety issues and borderline leash aggression. She's knowledgeable about small dogs as well as big dogs and group dynamics. She is also super observant about what I was doing well or needing to improve, and super flexible in working with us and our unique needs. On top of that she was knowledgeable and helpful when it came to store products that would benefit my dog and I. I live full time in my Airstream and had unique training issues since I don't have a stick and brick house and Maggie has made my cross country trip with Dudley amazing! He even gets along well with his cousin Teeny who does not get along with many dogs. Thanks Maggie! You rock! Elisa read more

Unleashed by Petco - Pet Training Near Me - Claremont, California

Just so you know...it takes a loooong time to check out here. They only have one person on the register. No acknowledgment that there was a line of customers waiting. I left. Sorry, don't have hours to buy a collar!!!! read more

The worst customer service. No welcome In, no how are you. The cashier (red hair with glasses) was so extremely rude. It's disappointing because I liked taking my dogs here but I'll start going somewhere else if the quality in service continues to decline. read more

This is the worst petco I've ever been to. Very rude staff and the wrong vaccinations were given to my dogs. San Dimas location is way better. read more

Laura was our cashier , she was amazing best customer service . Attentive , helpful , kind . The world definitely needs more people like Laura . She took the time and informed us of vital care . We've been here multiple times and never did anyone inform us of this . Will definitely only choose to go when Laura is helping us !! read more

Really helpful staff and always carry everything I need for all my dogs needs..love having them so close to my neighborhood and feels more at home than going to a big pet store that are always crowded..awesome puppy classes too..Def.Recommend! read more

We have been bringing our dogs for one on one training with Maggie. She has been so helpful and worked with our specific needs and goals and each time we make progress! I really recommend working with her on all your training needs! She's super knowledgeable and she's so kind to our pups! read more

This review is for the self wash only. I found out that unleashed offers self wash for only $10. They provide a basket containing shampoo, conditioner, brush, towels and comb. There are only three tubs and two drying tables with blow dryers. It is a first come first served with now appointment. That is why I only give it four stars. When I arrived I was told there were no tubs available and would be about ten minutes. During my wait other patrons arrived. Due to the lack of a sign in sheet it was unclear to the staff who was next. Other than that issue I will definitely be returning. read more

Unleashed by Petco - Good thing about the tubs is you can adjust the depth. The drying rack is also adjustable. My Dobe and Bassett enjoyed it. - Pet Training Near Me - Claremont, California

I don't know the older male employee who works there he wears Glasses ... absolutely Rude and not a great helper neither He just point out were the items are from far distance Seems bit lazy too read more

That star is for the gentleman who may be the manager. I would have given this spot 5 stars but for the creepy cashier. The man was more than professional and helpful while the cashier was more than rude and unresponsive! I spent over 200 dollars here this morning, but will not be coming back!! It made me wonder if just individuals of color are treated as less than by her because she seemed more chatty with the European customers. All around seriously bad vibe. read more

#84 (2017) I own a pair of bulldogs and since they are very delicate dogs I would rather treat them like the baby humans they are; which means GREAT! They need to be fed daily (TWICE), Showered with toys (HUNDREDS), given lots of belly rubs (THOUSANDS!!) and loved unconditionally. YES that means even when they chew your leather shoes so that they are unfindable for months and unrecognizable. I became fond of Unleashed because it started to be an inconvenience that PetCo was few far and between. I usually had to drive all out of the way to pick up dog food where Unleashed is able to fill in the gaps. Apparently they have been around for 10 years. I just wish I found out about this place sooner. The service here is pretty good. I was in and had a hand full of questions and the staff was very helpful. I buy the Nature Balance Original Ultra Whole Body Chicken, Chicken Meal, Duck Meal Dog Food. I purchase the 30 lb. bag and the retail price is $57.99. They accept your Pals Rewards here just like PetCo. read more

With all of the online options out there (not gonna bother listing competitors - pet owners know who the big players are) it's very tempting to order pet supplies online. Aside from some of the bigger ticket items that are available online, my wife and I make efforts to regularly shop here because the staff is super awesome (Stephen - Chase - Sarah - all of them, really!) and there's definitely a hometown vibe. All of them know us and our dogs very well and their service really shines. Both my wife and I come from heavy customer service backgrounds and the extra tidbits aren't necessary whatsoever. But the staff here goes out of their way to ensure we're taken care of and we sincerely appreciate them. We're proud to give them our business every opportunity we can. Lastly, we just finished puppy training level 1 with Sarah and she was (is) such a delight to have in our corner! She's incredibly passionate about what she does and it shows. We will DEFINITELY enroll in Puppy level 2 with Sarah! Highly recommended. I don't know when (or if) higher Unleashed personnel review their Yelp accounts but I really hope they get a chance to recognize the Claremont branch for all they do. If you're reading: The staff here is amazing and deserves your accolades. read more

These people actually know about the products they sell. It's refreshing to go to a store where they use the products and are actually experts. I love this place. read more

Had a very unpleasant experience at this establishment. I bought a bully stick for my dog, and when I brought it home, she was not interested in it at all. When it dropped on our hardwood floor she got startled and wanted nothing to do with it anymore. I went to return the product, and hopefully buy something else. When I was telling the cashier about why I was returning the product, another worker chimed in "was your dog abused?" And I said..."no my dog was never abused, I've had her since she was 3 months old". And she said "hmm was she a rescue? Because that sounds like abused dog behavior" and was extremely rude. My dog is the most spoiled dog ever and has never once been abused, I felt that was so uncalled for, and extremely rude. I will never come back to this store again. Lost a great customer and loyal pup. read more

Yo please turn off that overpowering air freshener stuff. Those chemicals are so strong. Dogs and humans have respiratory issues from chemical fragrances. I feel bad for the kitties that have to sleep over night. Ive left the last 2 visits with the taste of your air freshener stuck in my throat and my clothing for hours after. It's too much. Sad that im going to have to stop shopping at my favorite local petco read more

If you are looking for the cheap dog food brands such as Purina or Dog Chow, this is not the store for you. This is the place for people that care about the quality of the food they are giving to their pets and they have all of the top brands to choose from. The staff is friendly and helpful and if you ever have a problem, they are willing to solve it. read more

Unleashed by Petco - Pet Training Near Me - Claremont, California

I knew there had to be a gimmick when a store is called "by" something. Unleashed "By Petco". Very suspicious. So I go into the store to get some paper pellet litter and Natural Balance cat food. Well they don't have the pellet litter and the Natural Balance is about $5 more than what normal pet stores charge for the same thing, which is already expensive. This is what the "Unleashed by Petco" concept is: Find a rich neighborhood, and overcharge them. That's the key thing here. And that's exactly what is going on. This is Claremont, so they are charging the rich residents a ridiculous price knowing they can get away with it pretty easily. read more

I've been to this store several times. I've come for dogs treats, leashes, potty pads, etc. Every time I am there, I find the staff to be very helpful and knowledgable. They take their job seriously and seem to really like what they do. It's in an easy access shopping center and parking is easy. Love this place! read more

I really like this place waaaayyyy better than the PetCo that's nearby. Everyone here is nice and friendly. I think it's a little more expensive but worth it. I'm getting my dog trained here right now and it's working out really well. This is my new go-to spot for pet supplies read more

I like this location. Every time Petco in Montclair is out of my cat food which is annoyingly often I know I can always count on this location. Friendly staff. Keep up the good work! read more

Don't go here unless you like paying approximately double the price of other pet store chains. Three months of Frontline flea control cost five bucks more than the six month box at Petsmart. Yuppies with expendable income might not mind getting gouged here, but anyone who cares about where their money goes shouldn't bother walking through the door of this establishment. read more

Wow sooo disappointed. Heard nothing but good things then had a terrible experience. Wanted to sign my puppy up for classes heard good things. I go in and they say they filled there puppy level one class. So me and my wife wait till her next schedule for work comes out to go back. This time they tell us that the class we originally wanted wasn't filled and double checks with a manager in the back and we sign up. Now i get a call saying that was a mistake, there is no way to fix it and i can come get my money back. They were very unprofessional and very unorganized So disappointed. read more

Excellent customer service! Love the cat rescue program. First time to this store and meeting Judy w/ cat rescue. We had kittens abandoned in our yard and she helped treat them and taught us how to take care of them. Reasonable prices. Clean store. read more

I was pleasantly surprised how cute this store is! I would describe it as a boutique type for pets. Additionally, the employee that assisted me was very friendly & helpful. I especially appreciate that he offered to carry out a bag of dog food that a customer just purchased, those bags are heavy. I spent most of my time there admiring the variety of kpkthat you don't find in other stores. I purchased a treat pouch for training, a bag of treats and a nice sized bouncy ball for my pup. In the clearance area, there were lots of cute stuffed squeaky toys. They provide training classes & low cost vaccination days..per their flyers. Outside of the store was the ASPC at a table looking for donors. I enrolled as a monthly donor. There was no pressure. read more

Very organized and clean! About the same price at petco/petsmart. Love that they have self wash stations at some of their stores!

This review is for Maggie who has trained me and my dogs out of the Claremont Unleashed. There are plenty of choices out there when it comes to training your dog. I picked Maggie. I first met her taking my youngest to puppy playtime at the San Dimas Petco. Her quick assessment of the puppie's behavior toward each other and how she monitored the sessions really impressed me. I started to go to the Claremont Unleashed where there were more dogs my pup's size to play with and Maggie did not disappoint. Under her guidance I saw the group of pups I was with become more confident and social each successive week. Observing the way she conducted puppy play time led me to take classes with her. I liked how she communicated the concepts necessary to successfully train your dog. Since that time, I have taken both my dogs to her classes moving with her to Claremont. I appreciate the information given, her positive way of communicating the lesson and her demonstration of commands when needed. Both my dogs, one a 65lb shepard mix and the other a 11 1/2lb chihuahua mix have very different personalities along with their different size. Following Maggie's instruction has improved my ability to have them respond to commands more consistently. We are a work in progress. Both dogs look forward to coming to the store because the experience is so positive. I have learned a lot and have experienced success carrying out her teaching. Thank-you Maggie. Congratulations Petco Unleashed for having such a great trainer as one of your own. read more

I could have given it no stars!! Since this is the closest store that sells the food my puppy eats, we come here. We signed up for the training classes. I am very disappointed on the training classes, so we quit after three classes, at the fourth class. The first trainer Brianna, was excellent. She understood our puppy Lena, and could control her because Lena is very excited and strong (German Shepherd) so she is very hard to control. Although, at our fourth class, another trainer came and said Brianna isn't working here anymore. I don't like the new trainer. Her name is Rachel.. Why I don't like her is because we signed up for a group class, and since our puppy is very excited, so Lena is all over the place. The trainer told us to go outside and see if Lena wanted to go potty. We went outside and I became a little suspicious if she is not happy with my hyper puppy distracting the other two puppies that was also training. After we went in, the trainer said if we wanted to switch to one-on-one lessons instead, and said that "she is hard to focus with other dogs around her." Brianna, the first trainer can control her and make her focus. This trainer cannot. I said that I will think about it. After that, instead of us sitting back down, she said for us to leave the training area and snake our way through the isles of the entire store, stopping at the middle of each isle and say sit and then down. So I did, however, after two isles of the puppy going everywhere, I can certainly tell that she kicked us out of the class because clearly she doesn't want us to participate in the class, disturbing the other dogs. In the end, I returned all of the classes and they returned all of our money back. A good trainer is someone who doesn't kick out a puppy that she cannot control, but to teach the puppy how to be more obedient. BOTTOM LINE: Even it is super close to my house, I will not come here anymore. read more

I am saddened that this business, who I have used on every week, chose to align themselves with a charity that does not benefit the city of claremont. Petco unleashed should be more supportive of charities that provide service to the city in which they reside in. Their actions are shameful. read more

The best pet store in the area. Even though it is a bit far from my house, I still choose to drive here to get supplies for our puppy. The staff is incredibly friendly and helpful and they have a wide selection of quality toys, food, and other products for pets. Michael has been training our german shepherd and I'm very happy with the progress so far! He has been very helpful with any questions that I have. They also have free puppy playtime for optimal socialization opportunities. Great place! read more

Not only is this store a nice environment with excellent selection, but the staff here is incredible. They have excellent suggestions and are so friendly. Ask for John, he'll show you the ropes. read more

This place is nice but a lot of things seem over priced compared to online retailers and smaller independant store. For example a bully stick is at LEAST a couple dollars more than at my local pet supply shop. Also I find that they do not carry a lot of the brands that the independant stores carry. Boo =( read more