1. The Ontario Rescue

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Montclair, CA

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The Ontario Rescue

3.1 (272 reviews)
Closed • 10:00 am - 6:00 pm

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Since I've left a review stating my opinion with the Better Business Bureau about your shelter, you have posted some false and misleading information. I won't waste too much time with this because once I've shown clear proof that what you are saying is a lie there will be no need to say more. Lie 1: We talked to you on the phone and said we'd take her back if her behavior didn't improve at the shelter. You kept reassuring us that this reaction is normal for a protective new mom. We also had this conversation with you via text (screenshot proof). Your response to us is that she needs time to adjust and we need to consider whether it is best for us and Bailey to bring her hom. However, we also knew that a mother shouldn't be removed from her less than a week old puppies, especially considering that despite our efforts to keep them alive, one of them had passed away. Lie 2: I left Bailey in an empty house unattended. This is the boldest lie yet because I've lived at the same home for almost two years with my dogs. Proof in the picture (background, area, etc.).. the same for the entire time). My pets are well taken care of. no one takes their pets with them to work in which I do work a lot but that doesn't equal pets left in a vacant house. Way to stretch details. When I come home, my dogs are indoors then let out during the day. Lie 3: I'm too busy to care about my dog. I only stopped coming to the shelter because you told me too. You said it may be better if she didn't see me anymore after you started expressing your frustration with her behavior and my work schedule. My partner offered to come by but our schedules did not align with your and you weren't willing to make other arrangements with us. Proof in screenshot Button line We chose you because you are a No Kill Refuge But you got us thinking you're thinking about putting down Bailey after a short period of time. You said she'd be protective because she just had puppies and rehomed less than five days after birth. We relied on your word as the rescue. We went by what you said that this is normal behavior for some new mother dogs. We have personally never seen her behave aggressive. The evidence is in the screenshot. We have since consulted with other vets and rescue and they have said this is normal behavior for some dogs after giving birth and being relocated abruptly. We were also told that not every can handle Huskies this is why it is important to screen fosters, adoptions home etc.. It appears that you just wanted the puppies. I could be wrong, but that is how you came off to us. We are glad that no one was hurt, but this doesn't justify you making up lies. I had a bad feeling when I was pressed for a donation and the condition of the shelter. At home, Bailey had a big backyard to play on during the day and was indoors at night. (Proof provide with photos) The energy wasn't right but that was my mistake by allowing the stress to impair my judgment. One thing you are right about, Bailey should not have gotten pregnant, but we were unawares that her The brother at the time could get her pregnant at 9 months. When I first contacted a vet about this, they said they were too young. It is recommended to wait until 11 months or 1 year old. Considering what happened, he is now spayed and he's old enough. Again, proof is all in the photos and screenshots of everything I've said. I do hope Bailey is alive but we have no way of knowing because you never gave us updates after you told us whatbyou were considering. You cut off communication and we have tried to get in touch with you. if you want to keep this up we can but I think we both know what really happened. Public: please do your research on rescues.

May B.

I adopted Emily from them about 3 years ago. I saw her on a Facebook post and the story was just so sad. What was even more sad was that no one had placed an application for her. I did my research and filled out an application for her. They want the people who adopt their animals to treat them like children and part of the family BECAUSE THAT'S WHAT THEY ARE! If you can't see them as such they have the right to not let you adopt and I applaud them for that. I went to meet Emily 2 days later after I was told I was approved to adopt. I spent some time with Emily and it was love at first paw grip. Lol. I didn't think twice. The adoption fee is not a lot considering they vaccinate, spay/neuter, and chip them. I love what they do for their animals. I highly recommend this place. For the negative reviews; if you don't consider pets as children maybe you shouldn't get one.

Estelle V.

We had such a wonderful experience with the Ontario Rescue! The two ladies working there at the time were friendly, honest and informative. You can tell that they love their little furry friends! We fell in love with our dog, Boo Radley (formerly known as Dash) after seeing his profile online, sent an email to the rescue with the adoption application that night, dropped by the next day to meet him, and came home with him shortly after! Just in time for him to spend Christmas with his new family.

Left pic, Choco just got rescued and right pic is look how Handsome he is now.
Jenny L.

I totally recommend The Ontario Rescue, they are the one who works hard on rescue many animal they can. My favorite part is they are the one who taken rescue life seriously and also prevent these rescue animal from going to wrong hands of people. If you are a true animal lover and cares for your pets this is the place to go. I also like their adoption process, make sure people who adopt can truly afford and understand the commitment to having a pet as a new family members. We need more of the rescue group like this in our world. If it wasn't them I will never get to have a joy with my black cat Choco. He was born on someone's backyard and somehow stuck on a tree alone. If it wasn't their rescuer found it he will be left alone without mama cat and his siblings. Thank you guys so much for doing all these hard works that not everyone can do.

They keep the puppies in the back room... it's so gross and dirty inside this place.
Amanda M.

DO NOT COME HERE! I walked into this place today and it is DISGUSTING inside. Then they keep talking about "washing hands" because they have a flu and wing worm going around. Gross! Then the lady with the glasses said we can interact with the puppy if we fill out an app. So we did. An older Asian woman reviewed the app right away and said "so we'll call you when we approve the app." I said "umm I drove an hour to get here. I'm not going to keep driving back and forth just for an app." This lady just shrugged her shoulders. First of all crazy lady, you're LUCKY I walked into that dirty place! You should be kissing my feet to stay and adopt. These people are weird, weird, weird!!! I bet they live there too. And I bet they sleep next to their 50 cats that roam around the store. Ugh.

Brutus 2017
Zane H.

We adopted Brutus on Christmas eve 2017, We had a great experience, the staff was very compassionate and knowledgeable. The facility was very well kept and we will be recommending them to our friends and family.

New crate

Stay as far away as possible. This is a toxic, sick, manipulative organization. We saw a puppy on their website and filled out an application. The response from the "rescue" was immediate. We spent a very long week retro-fitting our house as the 'rescue' demanded. We purchased 5 different safety gates, a crate, a playpen, two different beds, two carriers, training pads, many toys and a plethora of other paraphernalia for the puppy. (Below are only a few of the many pictures we sent to this rescue to show our dedication and enthusiasm for adopting this puppy.) We cancelled our vacation (non-refundable) because we were told our application was accepted. We rented a car, reserved a hotel room (non-refundable) b/c we were driving from NoCal and we had to be absolutely sure we were on time for a 12:00pm pick-up time on Friday, b/c we were told that is the only time the 'rescue' had available. We jumped through every hoop this place asked --and more. WAIT FOR IT!  We were in our rental car at 6:00pm on our way to SoCal on Thursday night when we received an 3-sentence email saying that the "Board" really loves heir animals and "we're not feeling at ease and and can not move forward." SHE CANCELLED THE ADOPTION LESS THAN 18 HOURS PRIOR TO OUR APPOINTMENT. The woman who runs this so-called rescue is dead wrong!  We are the BEST dog guardians on this planet! Did this woman who was "not feeling at ease" talk to our allopathic vet?  Did she talk to our homeopathic vet?  Did she speak to our trainer?  Did she speak to our dog-sitter? Did she ask to speak to our references? No, No, No, No and again No!  Instead she applied her own jaded feelings about people, generalized those dark feelings and projected that dim view of humanity onto us. And she did all of this based on less than 20 minutes on the phone with me. The truth is that the woman running this place blatantly manipulates emotionally and psychologically. Every email was an attempt to create an imbalance of power, and take advantage of us, to get power and control. She is a small-minded, insecure person who should hang her head in shame at the condescending, disingenuous, unscrupulous way she treats good people. Every negative word written on Yelp about this "rescue" is sadly true.  RUN--do not walk--away from the emotionally abusive nature that permeates this horrendous place. We are heartbroken, and the

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1 year ago

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1 year ago

They don't answer the phone and they don't check their messages. None of these rescues help

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3 years ago

Nice staff!, everyone was professional and the place seemed clean. Hoping to work with them in the future

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7 years ago

We brought home Milo, and so far he fits right in. We are so happy that he chose us to be his family.

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Review Highlights - The Ontario Rescue

“Odelkis and the staff have always gone above and beyond, for every rescued angel and overwhelmed new pet parent.”

Mentioned in 8 reviews

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Hair Of The Dog - Clean and Fresh after Grooming

Hair Of The Dog

(170 reviews)

Genuinely could not recommend this place enough for dog owners! The level and quality of care is…read moreoutstanding. Every time I bring my dog in for a groom they exceed expectations. They look out for my dog and ask each time what I'd like done from anal glands to length trimmed off. I have a nervous dog who has been traumatized by other groomers, and this place has definitely helped my pup feel more comfortable. So glad to support a local business in Claremont!

Horrible Horrible Horrible!!!!! Avoid this place at all costs!!! I have wanted to write this review…read morefor months because every time I look at the pictures from this grooming appointment, I get angry all over again. I brought my dog Bentley to Hair of the Dog after being referred by a friend when my regular groomer was temporarily unavailable. Bentley has been professionally groomed his entire life and never had to be shaved. He has been groomed consistently since he was 8 weeks old and, in the year and a half I've had him, he has never once been shaved down. From the moment I walked in, the experience felt off. The staff was rude and dismissive, and after I arrived, I was informed that Bentley had to be picked up by 1:00 p.m. because they were closing early that day. This was never disclosed when I booked the appointment. I specifically told them I was driving to Irvine and would have difficulty getting back that quickly. Frankly, if they had special hours that day, that should have been communicated before the appointment was accepted, not after I had already dropped my dog off. The groomer then told me Bentley was matted and needed to be shaved. We actually argued about. I explained that he had been groomed regularly his entire life and had never needed that before. Even so, I tried to compromise and told her that if some shaving was necessary, I absolutely did not want him shaved all the way down to the skin. About 20-30 minutes after I left, they called and said he was ready. Think about that. After insisting my dog was so matted that he needed to be shaved down, they somehow completed the entire groom in roughly 20-30 minutes. Because of the surprise pickup requirement they imposed, I wasn't even able to pick him up myself. I had to arrange for someone else to leave what they were doing and go get him because I was still in Irvine exactly where I told them I would be. When I finally saw Bentley, I was shocked and upset as was he for months. It definitely affected his demeanor he walked around depressed and seemed like a completely different dog. They had shaved him almost completely to the skin. It was nothing close to what I requested, nothing close to what I expected, and completely ignored the concerns I expressed beforehand. To make matters worse, his nails were not properly addressed, and within a couple of weeks I had to take him to the vet because of issues with his anal glands which they never even asked me about . Whether those issues should have been identified during grooming or not, it only added to my frustration with the overall quality of care. The worst part was feeling like no one listened. I trusted them with a dog that is a member of my family. Instead, I felt rushed, dismissed, pressured into a decision I wasn't comfortable with, and then ignored when I specifically asked them not to shave him down. Months later, his coat is still growing back but no where near what his beautiful coat was he has been growing since a baby I will never bring Bentley back, and I absolutely cannot recommend Hair of the Dog based on my experience. Steer clear of these mean people!!!!!

The Good Dog - We offer a variety of stylish accessories to keep your pup looking their best!

The Good Dog

(723 reviews)

This was our second time coming into The Good Dog! The first time we came, we had bought a doggy…read morecake for our dog-son as his 13th birthday. Today was my dog-daughter's 9th birthday, so we decided to come back here again for treats. We got the same cake last time for our dog-son. It's a banana bread cake with frosting for about $35. The nice man at the front was very ecstatic about helping us with our purchase - he definitely sold me some birthday treats with the cake. He also gave us a free sample of some dog food, after rebate. Having such a lovely environment in this cute little shop can make anyone feel very welcomed. The man at the front did just that; he has excellent customer service and truly helps people out! We'll definitely be back soon when we have a birthday again!

After having the same groomer for years, I found myself having to look for someone new for my…read morelittle Max. I came across The Good Dog, and I'm so happy I did! From the very beginning, the customer service was wonderful. Max can be a little particular about who he allows to groom him, so finding someone he feels comfortable with isn't always easy. The fact that he did so well with them really says a lot! I also appreciated how knowledgeable they were about his breed and the proper care of his coat. It's reassuring to know he's in good hands with people who truly understand what they're doing. And of course, I absolutely loved how his haircut turned out! He looked adorable! Finding a good groomer isn't always easy, but I'm so happy to say we've found Max's new grooming spot. Thank you, The Good Dog, for taking such great care of my little guy! We'll definitely be back!

The Ontario Rescue - petadoption - Updated October 2026

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