Groomers were so nice and took their time on my very dirty dogs. They came back perfect and clean!…read moreLovely service. Thanks so much.

Always so nice to my babies! They listen to me needs and take care to give me feedback on how the…read moredogs behaved. Best service ever!

Genuinely could not recommend this place enough for dog owners! The level and quality of care is…read moreoutstanding. Every time I bring my dog in for a groom they exceed expectations. They look out for my dog and ask each time what I'd like done from anal glands to length trimmed off. I have a nervous dog who has been traumatized by other groomers, and this place has definitely helped my pup feel more comfortable. So glad to support a local business in Claremont!

Horrible Horrible Horrible!!!!! Avoid this place at all costs!!! I have wanted to write this review…read morefor months because every time I look at the pictures from this grooming appointment, I get angry all over again. I brought my dog Bentley to Hair of the Dog after being referred by a friend when my regular groomer was temporarily unavailable. Bentley has been professionally groomed his entire life and never had to be shaved. He has been groomed consistently since he was 8 weeks old and, in the year and a half I've had him, he has never once been shaved down. From the moment I walked in, the experience felt off. The staff was rude and dismissive, and after I arrived, I was informed that Bentley had to be picked up by 1:00 p.m. because they were closing early that day. This was never disclosed when I booked the appointment. I specifically told them I was driving to Irvine and would have difficulty getting back that quickly. Frankly, if they had special hours that day, that should have been communicated before the appointment was accepted, not after I had already dropped my dog off. The groomer then told me Bentley was matted and needed to be shaved. We actually argued about. I explained that he had been groomed regularly his entire life and had never needed that before. Even so, I tried to compromise and told her that if some shaving was necessary, I absolutely did not want him shaved all the way down to the skin. About 20-30 minutes after I left, they called and said he was ready. Think about that. After insisting my dog was so matted that he needed to be shaved down, they somehow completed the entire groom in roughly 20-30 minutes. Because of the surprise pickup requirement they imposed, I wasn't even able to pick him up myself. I had to arrange for someone else to leave what they were doing and go get him because I was still in Irvine exactly where I told them I would be. When I finally saw Bentley, I was shocked and upset as was he for months. It definitely affected his demeanor he walked around depressed and seemed like a completely different dog. They had shaved him almost completely to the skin. It was nothing close to what I requested, nothing close to what I expected, and completely ignored the concerns I expressed beforehand. To make matters worse, his nails were not properly addressed, and within a couple of weeks I had to take him to the vet because of issues with his anal glands which they never even asked me about . Whether those issues should have been identified during grooming or not, it only added to my frustration with the overall quality of care. The worst part was feeling like no one listened. I trusted them with a dog that is a member of my family. Instead, I felt rushed, dismissed, pressured into a decision I wasn't comfortable with, and then ignored when I specifically asked them not to shave him down. Months later, his coat is still growing back but no where near what his beautiful coat was he has been growing since a baby I will never bring Bentley back, and I absolutely cannot recommend Hair of the Dog based on my experience. Steer clear of these mean people!!!!!

We dropped in on a weekend and was helped out within 20 mins. Plenty of parking. We were nervous at…read morefirst because we were bringing two dogs. They called us when the room was available for us and walked in easily. I would ask for a room if you are bringing multiple big dogs. Cost is amazing for the amenities, treats, and the peace of mind - not having to worry about the plumbing from a husky shedding. We will be repeat customers!

Easy self service dog wash! They provide towels, leave in condition, and tearless wash. Super…read morehelpful and easy experience. It's $19 currently without the blow dryer and $22 for using the blow dryer but if you pay cash you get a $2 off discount.

First time here and I am amazed! Everything was an easy…read moreprocess from beginning to end. My senior shihtzu had the Full Grooming experience and I was so impressed. The service was amazing and my dog came out looking so cute and clean! Pricing was reasonable and included everything I needed. 10/10 Would definitely recommend!

Excellent grooming service! The team was efficient, and the groomer was incredibly patient and…read morecareful when working through my dog's many mats and tangles. The entire grooming session was thorough, and every part of the cleaning service was done with great attention to detail. I'm very satisfied with the results and truly appreciate the care and patience shown to my dog. Highly recommend!

Made a last minute groomers appointment... showed the groomer the picture and the result was close…read moreenough. Will definitely be returning.

Taking our Murphy to Ironmaya was the bestest decision we've ever made. Everyone is welcoming. The…read morewaiting area is tidy and clean.The open floor plan allowed us to look in while Murphy is being groomed One thing we value the most is costumer service starting from the very friendly and professional front desk to the back. They make sure to correct the problem and note it down for future reference. Parking is not a problem. Tap to pay is available. Texting as a form of communication is also being practiced. Thank you Michelle for Murphy's adorable cut as always. See you next time!

We've been taking our dog to Michelle for about 5 years now. She can be a feisty dog and we were…read moreso happy to find Michelle. Cleo always came home with a beautiful cut! We moved out of Claremont and still drove the distant to stay with Michelle. Our dog has recently passed but if I get another one, we will be going back to Michelle's :)

amazing cut and did my instructions perfectly, solid prices, great communication. i'm coming back…read morefor sure

This was our second time coming into The Good Dog! The first time we came, we had bought a doggy…read morecake for our dog-son as his 13th birthday. Today was my dog-daughter's 9th birthday, so we decided to come back here again for treats. We got the same cake last time for our dog-son. It's a banana bread cake with frosting for about $35. The nice man at the front was very ecstatic about helping us with our purchase - he definitely sold me some birthday treats with the cake. He also gave us a free sample of some dog food, after rebate. Having such a lovely environment in this cute little shop can make anyone feel very welcomed. The man at the front did just that; he has excellent customer service and truly helps people out! We'll definitely be back soon when we have a birthday again!

After having the same groomer for years, I found myself having to look for someone new for my…read morelittle Max. I came across The Good Dog, and I'm so happy I did! From the very beginning, the customer service was wonderful. Max can be a little particular about who he allows to groom him, so finding someone he feels comfortable with isn't always easy. The fact that he did so well with them really says a lot! I also appreciated how knowledgeable they were about his breed and the proper care of his coat. It's reassuring to know he's in good hands with people who truly understand what they're doing. And of course, I absolutely loved how his haircut turned out! He looked adorable! Finding a good groomer isn't always easy, but I'm so happy to say we've found Max's new grooming spot. Thank you, The Good Dog, for taking such great care of my little guy! We'll definitely be back!

I took my Maltese puppy for her first puppy spa day and this place did not disappoint! They groomed…read moreher exactly the way I asked for and even exceeded my expectations! Chloe came out looking more beautiful than ever! She smelled amazing , had her nails perfectly trimmed/filed and even got the cutest bandana and set of bows! We will definitely be back. Thank you so much for making my baby girl look amazing !

Very un professional company, can even call a client back to let them know not the be waiting…read morebecause their husband gave the employees the day off, waiting for an hr just to get told that !!!! With booking and appointment!! No stars given... this review is late, but yeah Dess you said sorry after you released ur husband gave your employer the day off, after maki is wait for more than an hour saying someone should be there

The BEST groomer I have ever experienced. I have a cat who is as close to Satan as you can get…read more Love her dearly but she's not nice. Andrew was AMAZING had her shaved and toenails clipped in ten minutes. I am ecstatic to have found my new groomer! He's cheaper than most too! I paid $55 to get my cat shaved which is beyond reasonable considering her temper. Highly highly recommend. I previously used Pet Time Animal Hospital's (best vet there is!!!) groomer, Jannell. I will never NEVER go back there because she gave my kitty a concussion. Use to take 3-4 hours for grooming as well. Andrew was very nice and considerate of my pet. He made sure no dogs were there and that it was dead quiet so as not to scare her. He had my back there soothing her as well. You cannot get someone better, especially for cats. Cash or check only so bring cash with you!

Best place hidden gem to have dogs cleaned. So glad I found them since my two dogs pitbull lab and…read morehound so happy everytime they see Andrew. I recommend it to my family and friends.

They are always quick and efficient with my fur babies. They made the grooming process easy!read more

The manager does not care about the dogs and their parents. When hardships are experienced, they…read moredo not care. They cannot be flexible nor figure out a solution that will be beneficial to both the client and the business resulting in an unauthorized charge. I do not recommend this business. Rebuttal: We still disagree on the circumstances and how the dispute was handled. (Note to Owner: Your clients should know that I tried to reach a reasonable solution with you, the owner, but the manager said you couldn't talk to me and that you were NOT AvAILABLE yet here you are available to write a long one-sided narrative response minutes after I hung up therefore your one-sided narrative doesn't have your clients input nor the full picture). Your clients should know I tried to work it out with you and I am still willing to work out a compromise. Your clients should know that just because you write a long narrative response doesn't mean you're correct.. I still dispute your version on how this was handled. As a result, I still DO NOT recommend this establishment. I will not return. You are on notice! I cancel all future appointments , I still dispute the charges, and will not recommend this establishment to anyone.