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    PSS Pet Hotel - Upland

    4.8 (60 reviews)
    Closed 7:00 am - 7:00 pm

    Services - PSS Pet Hotel - Upland

    Dog walking

    Pet boarding

    PSS Pet Hotel - Upland Photos

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    Recommended Reviews - PSS Pet Hotel - Upland

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    Reviews With Photos

    Maximus
    Charlotte S.

    Thank you PSS Pet Hotel ! .... I am so excited, because I have finally found a pet hotel that will take Both my Fur Babies...They send you updates daily with pictures...Love everyone there...They took Great care of Sofie & Maximus... Everyone is SO friendly...Great customer service. I give them 10 out 10...

    Stephanie C.

    They saved the day for me and I'm so grateful. After PetSmart hotel being terrible, I called them and they got my cat in same day. They even sent me a picture of him. I will be bringing him back

    My sweet baby, Roger Maris
    Paula H.

    I flew to my hometown Chicago for Thanksgiving. I knew the separation would be painful for all. But I had nothing to worry about! My babies were treated with love and care! I am so glad I paid extra for the 30 minute daily walks and the larger room. The daily photos I received were such a great comfort! Now that I have found a home away from home, I'm going to be able to travel more often with the peace that my sweethearts are in the hands of angels!

    Entrance
    Amber C.

    They treated Teddy so well and have been sending us updates ! Definitely using them again and their reviews are great

    Melissa H.

    Absolutely love this place. Daily photos and great communication. I can tell that my pups were loved and well cared for. Would highly recommend!!

    My dogs Aguachile and Canelo :)
    Nazareth M.

    I had taken my dogs to daycare several times here and each time PSS sends the best update pictures. I recently went to San Diego for the weekend and had them boarded here for the first time ever and they were so well taken care of. As a first timer, I was a bit worried about them but they sent update pictures and the boys had a blast this weekend. Thank you guys! Your work is indispensable. :)

    all tired out & ready  oops asleep
    Yvonne Y.

    it's always a pleasure to drop off my miniature schnauzer Nigel whenever I have to attend a function(in LA). Thank goodness PSS had an available room for Nigel. Sean, Karen, Albert, and all the staff are always accommodating when it comes to checking on room availability. I live closer to Upland, and maybe one day I will take home there. Thank you, Sean and Karen, for putting up with my calls, especially if I think I'm going to be slightly late or more. Customer Service is above & beyond 150% and more. I love the current 'merchandise' wall & shelving. I know that I bought treats because I either forgot them at home or ran out. All in all , I feel good leaving him at PSS in Pomona. Thank you, Staff, for taking good care of my little old man. Next time Pizza not Sweets

    Miriam M.

    Extremely grateful and happy with PSS Upland. Almendra our GSP is super high energy and the staff is so patient and friendly with her. She loves the staff and all her friends at PSS! Five stars all around

    Our foster boy Max having a blast. Look at that smile!
    Janett R.

    Our dogs love it here! I've taken in all my fosters when they need a play day and they come back happy and exhausted. Not once when I take them back do they run from the place. If anything, they drag me in like they don't love me. It's because they love the place so much. I promise.

    Violette, my little maniac loves play time!
    Lannette L.

    Highly recommend PSS! I have 2 female French Bulldogs, I am a crazy, over protective and paranoid Frenchie momma, my 9 year old Coco Chanel is a little anti social, doesn't like new people, she loves me and like 2 other people on this entire planet but the moment we walked in to the Upland location she was calm, went straight over to one of the girls that works there, she squatted down and Coco put her paw on her like a hello hug! I instantly knew I found my new boarding place for my girls! Violette is my 4 year old that I rescued last year, she came from severe neglect, abuse and breeding, kept caged for first 3 years of her life so she gets really anxious and scared in new situations but she was excited and was giving everyone kisses... my girls each had their own suite, beds, toys and playtime together. I didn't opt for the group play yet, I want to bring them when I am able to watch them to see how they interact with the doggies in the group playroom, they all look like they are having fun so I'm hoping my girls enjoy it. I received pictures and updates every day so this was the first vacation that I've been able to actually relax on in several years! I picked them up after 6 days of boarding and they looked healthy and happy! Even boarding at my vets they usually lose a little weight because they boycott food when they are upset, the first day home they are usually annoyed with each other and upset with me but not after staying here! They were happy and getting along so well, like the besties they are! They were not stressed and hadn't lost any weight, the look rested and just happy! I already booked their next stay in a few months. If you are a momma who is always worried about leaving your babies and not sure if they are going to taken care of and actually cared for, THIS IS THE PLACE! I've already told so many people about here and all who know me say the same thing... YOU recommend them? YOU liked the place? Wait, Coco liked the place and the people? I can't say enough good things about PSS!

    Super happy dog

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    6 months ago

    Great customer service! We will definitely be using them again. I like they sent me daily pictures.

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    7 months ago

    Our Old Man loves this spot! They are always super sweet to him! he actually enjoys going. :) I also enjoy the photos they send

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    2 years ago

    Nice overall experience for our pet and our interactions with the staff. Comfortable with allowing our pet to stay again.

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    2 years ago

    love this place for our furbaby! Third x using...the attention is beyond compare...they send pics daily!!!!

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    Page 1 of 2

    Ask the Community - PSS Pet Hotel - Upland

    Are we able to do a walk through before bringing our pet?

    yes, just show up a ask to be showed around

    View All 5 Questions

    Review Highlights - PSS Pet Hotel - Upland

    We have been going to the Pomona location for more than 5 years and our dogs are treated with love and care.

    Mentioned in 7 reviews

    Read more highlights

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    Dogtopia - I got a haircut at Dogtopia!

    Dogtopia

    (21 reviews)

    I can't say enough amazing things about Dogtopia and this incredible team. From the moment you walk…read morein, you can feel how much they genuinely care--not just about the dogs, but about the people who love them too. Mercedes and Alycia are both absolute standouts as managers. They lead with so much heart, professionalism, and attention to detail. You can tell they truly love what they do, and it reflects in the positive, welcoming, and well-run environment they've created. Junior, the parent liaison, is equally phenomenal. He goes above and beyond to keep communication clear and reassuring, always making sure pet parents feel informed, comfortable, and confident leaving their dogs in their care. That kind of trust is everything, and he makes it effortless. And Leslie and Taylor, Crystal and so many I can't remember wow. They are the kind of staff members every dog (and dog parent!) dreams of. Their energy, patience, and genuine love for the dogs shine through in everything they do. They treat each pup like their own, and it shows in how happy, safe, and well cared for the dogs are. The entire team truly feels like a family, and it gives me so much peace of mind knowing my dog is in such loving, capable hands. Dogtopia has set the bar incredibly high--this team is simply the best. I'm beyond grateful for each and every one of them! I am absolutely obsessed with everything Dogtopia does--especially all the adorable activities and crafts! Every time I see the photos, it genuinely makes my day. You can tell how much thought, creativity, and love goes into every little detail. My pup clearly loves it too--you can see the joy in her face in every picture. Whether it's themed dress-up days, fun enrichment activities, or the cutest little crafts, it's so much more than just daycare. It feels like they're creating special moments and memories for the dogs, and that means everything to me as a dog parent. And honestly... I love it just as much as she does. Getting those photos and updates brings so much happiness and reassurance knowing she's not just being watched--she's being loved, engaged, and celebrated. Dogtopia truly goes above and beyond, and it shows in every single photo and craft they share. It's something really special, and I'm so grateful my dog gets to be a part of it!

    I can't say enough great things about Dogtopia Upland! From the moment you walk in, you can tell…read morehow much the team genuinely cares about the dogs. My pups are always so well taken care of, and it gives me such peace of mind knowing they're in such loving, capable hands. Their attention to health and safety is outstanding--I especially appreciate their excellent distemper protocols. It's clear they take cleanliness and prevention seriously, which is so important to me as a dog owner. On top of that, their response times are incredibly fast and efficient. Drop-offs and pick-ups are always smooth, quick, and stress-free, which makes a huge difference on busy days. A special shoutout to Crystal, who is always so warm, pleasant, and welcoming--it truly makes every visit feel personal. And Mercedes has gone above and beyond for me and my dogs more than once. Her level of customer service is exceptional, and it really stands out. Overall, Dogtopia Upland has been an amazing experience. I trust them completely, and my dogs are always happy to be there--which says everything!

    Chino's Caring Kennel - After 3 days of boarding, nose changed colored, dry, and a fleshy part on top?

    Chino's Caring Kennel

    (375 reviews)

    I've been bringing my dog to Chino's Caring Kennel for almost 7 years now, and I can honestly say…read moreDona is the BEST groomer! She is incredibly patient, caring, and always does such an amazing job. My dog Ursula absolutely loves her, which means everything to me. It's not easy to find someone you fully trust with your pet, but Dona always makes us feel comfortable and cared for. Ursula always comes back looking so clean, cute, and happy! You can really tell Dona puts a lot of love and dedication into her work. Highly recommend Chino's Caring Kennel--especially Dona!

    I boarded my Pomeranian here from April 2-6 while I was out of town. Overall, my dog seemed happy…read morewhen I picked him up around 11:30 AM and had minimal signs of anxiety, which I really appreciated. One downside was that the facility was closed on Easter Sunday. I wish there had been an option to pick him up that day when I returned from my trip. During pickup, my experience at the front desk wasn't great. The staff member was speaking very loudly the entire time (possibly due to the barking in the background), but it came across as dismissive. There wasn't much eye contact or friendliness, which made the interaction feel impersonal. I also would have appreciated a quick update or report on how my dog did during his stay, as that would have added peace of mind. Overall, my dog seemed well cared for, but the customer service and communication could definitely be improved.

    PSS Pet Hotel - Upland - petboarding - Updated May 2026

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