I dropped off three community kittens at this shelter…read more From my very first phone call with them, I could tell that they are genuinely trying their best to help homeless cats find homes. That's not to say they are the friendliest or most personable--they are actually pretty to-the-point. But honestly, what can you expect when you're underfunded and working in a field where the odds are stacked against you, yet you still show up every day because you love the animals? That was the vibe I got from this place. It isn't the cleanest or fanciest shelter, but they are clearly doing their best to get as many animals off the streets and into loving homes as possible. I really respect the work they're doing and would absolutely work with them again in the future. I also really appreciate that they don't have a ton of hidden fees like I've found with some other shelters. Overall, I'm grateful that they were able to help these three kittens, and I hope they all find wonderful forever homes!

Adopted our calico girl here! This place is a great no kill shelter. Puppies to older dogs and a…read morehallway full of cats , you'll find what you're looking for

I am SO glad I came to this animal shelter to adopt! This experience was honestly so good. I went…read moreto Rancho's animal shelter to adopt but the dogs I was interested in were no longer there. While the facility did look clean, my goodness, it smelled so bad. So I came to this animal shelter on a whim and the building is so nice. I was helped immediately, everyone was friendly, and I went to go look around at the dogs. I found a dog I was interested in but was on a hold. I was told that once the dog is no longer on the hold, I could call and set up an appointment for a meet and greet. Well, my first time at this shelter was on Wednesday, the dog was no longer on the hold today (Saturday) so I made sure to call and make an appointment for a Meet and Greet. The lady told me she had times available same day and I was able to meet the dog a few hours after making the phone call. I came in, I was helped promptly. And I got to meet the dog. I asked the worker if I would be able to walk the dog. It was a little misty outside so she gave me a jacket to give the dog and the staff member was with me outside with the dog and she was so friendly. Once I was done, I let the staff member know I wanted to adopt and she let me sit with the dog a little longer while she got the paperwork ready for me. The fee was not bad at all because it included the adoption fee, vaccines, check up with vet, pet insurance for a month, neuter, and microchip! Once I completed all the paperwork, I was given all the forms in a nice little folder and a bunch of flyers and coupons. I was also given a goody bag and a variety of blankets to choose from. I wish I remembered the lady that helped me because I truly feel like she made this experience extra special. She set up his neuter appointment so I haven't gotten a chance to take him home yet, but I'll be able to after he's neutered. I am really happy with my experience at this animal shelter and I'll definitely be referring friends and family to come adopt here!

Absolutely disgusted with this place after a friend's experience today…read more She found two beautiful kittens (strays) but one was in serious distress. She took them to the Upland Animal shelter thinking someone would help this poor baby. Instead she was met with dismissiveness and attitude being told by employees she could just wait for the cops since it was already close to closing. One wouldn't even look at her, just kept walking to her car. While I understand procedures and hours of operation, this is NO WAY to treat someone who's trying to help little creatures who cannot help themselves especially with the heat wave we're experiencing in Upland this week. Please keep this in mind when thinking of donating to this place. Disgraceful.

I was surprised at big the facility was. The staff is very friendly and of the people that I…read moreinteracted with were very knowledgeable and helpful. I will continue to monitor the dogs they take in to see if I can find the right fit for my family. Wonderful group of people.

I feel Dana and Alaina are "sticklers" and honestly not very nice people…read more The refused to help me get cat food because I live in Fontana. They gave me the number to the police station in Fontana, I called and was transferred to Animal control. They said they don't offer that service. So now I'm stuck because of red lining and discrimination on where the stray cats are right now. They said even if I found them in Rancho Cucamonga, they can't help. How could any human being resist helping kittens....they are like little innocent babies. It's so sad what kind of humans are they?

Caleb is very patient, and very knowledgeable great people person skills. Ask for the man with the…read moreplan CALEB

Walked in for a Dogs Day Out and spoke with a friendly staff member that explained everything to me…read morefor my day out with Coca-Cola. This facility was busy and needed some cleaning. The ladies restroom also needed to be cleaned (light fixure above sink was out/handsoap was empty). When i brought Coca-Cola back I was greeted with a smile.

I love them! My Gabby was adopted from the Claremont location…read more She " rescued " me! I have recommended Priceless Pets to several friends and we are all very grateful!

I wanted to come back and update my review on this awesome rescue. I found my doggy soulmate here,…read moreDaisy (now Mango) is the most incredible dog I could have ever been blessed with. She goes everywhere with me, I love her to pieces. Thank you Priceless Pets for the smooth and wonderful adoption process, the kindness from your volunteers, and everything you do for these animals. If you are looking for a forever friend, visit Priceless Pets and check out the animals they have in need of a home!

We Took our Girl Scouts for a tour of the animal shelter. As we arrived we were greeted with happy…read morefaces who were very knowledgeable and kind. They gave us a tour of the facility which had a variety of animals not just dogs and cats. There were chickens and birds, a turtle , horses, a pig, emu, and goats. It was so nice for the girls to be able to see how animals should be treated. They had a nice play/petting area, and seemed clean and maintained! Thank you so much to the lady at the front desk who gave EVERYONE A fun stuffed animal to take home after their tour! You were kind and we really appreciate you letting us stop by and donate some items and take the tour!!! Two thumbs up!!! We love Norco!!! From :Corona troop 2013

It seems like one of the nicer shelters in the area, but I had a very bizarre experience that…read moreexposed the staff to be extremely incompetent. In summary, they are punishing adopters for deficiencies on their end. They have a SECRET policy that is completely at odds with virtually every other shelter & rescue. They ban people who return the dogs due to circumstances that the shelter should be resolving or at least helping to resolve. AND they verbally, and in writing, assure you it's completely fine to return the dog. AND they're extremely unknowledgeable, unhelpful, and uninterested in helping or learning. The vast majority of shelters and rescues offer & advocate temporary fostering and foster-to-adopt. Not only does the Norco shelter not offer that, but they will ban you from adopting again if you return a pet! They give you no warning whatsoever, and the paperwork and what they say both assure you there is zero problem with returning a pet. I adopted a dog who had a significant food sensitivity and covered my home with poop. I spent all night cleaning, brought him to the shelter for advice the next day, and they were not able to solve the problem. So I returned the dog after they verbally assured me it was totally fine to do so. I am extremely mentally strong, but that dog was such a sweetheart. The most cheerful, loving, energetic companion who wanted little else than to be near me. Having to give him up broke me. I spent the next week researching, trying to figure out how to resolve the problem. I could not have done that if I were spending all my time cleaning up after the dog. I learned a lot of things they should have known and advised me on. They are the ones who are being paid to take care of animals for a living. I found a solution to every problem, returned the next week to get my dog back, and they told me I'm banned because I returned him. This was my first dog during my adult life. The information pamphlet I was given is mostly useless. I did not get important beginner tips, such as food tips and "Don't let them wander the house until they're potty trained. Kennel training is essential, not abusive. Puppies need to be taken outside for potty breaks much more often than adult dogs. Etc." They set me up for failure, then punished me for failing. One thing I figured out on my own is that there are problematic ingredients in the kibble I fed the dog. The shelter feeds all the dogs the same kibble. They should and could be giving adopters a printout of the brand and ingredients, and advising that if you feed them something else, it could cause significant stomach upset. They should be the ones learning about dog food ingredients and advising adopters which ones are the most likely to cause problems. I knew nothing about dog food and what they can/can't tolerate, and now it appears that I know more than any of the shelter employees. It shouldn't be adopters' burden to test a bunch of different dog foods & ingredients while it's causing their dog severe problems. One of the solutions I mentioned to them was FMT (fecal microbiota transplant). Apparently, this was shocking & appalling to them. They were not only completely ignorant about it, but they considered it to be animal abuse, and cited my mention of it as one reason they would not give my dog back. The first time I mentioned it to them, I urged them to discuss it with their vet. Apparently they opted to stick with their own ignorance. People who react that way to a completely legitimate treatment that they're ignorant about should not be taking care of animals, or be in any position of authority. You can literally go online and buy animal poop from a major US company specifically for FMT, and pet insurance will cover it. I am fighting so hard not to use harsh language. The level of incompetence they've displayed is insane. I reported them to the city council and listed simple things other shelters do to avoid these problems, and they didn't care at all. They're completely uninterested in making simple changes that would improve the welfare and adoptability of the animals, and help the adopters. I seem to have learned more about dogs in one week than they've learned the entire time they've been paid to take care of dogs for a living. The last I saw, the dog became lethargic from chronic diarrhea that he was covered in all day, and which could have been completely avoided and/or easily treated with FMT.

Modernized facility. Wonderful staff…read more Well thought out ans seamless adoption process. It is much quicker and more efficient than Pasadena SPCA location. I recommend this location by a mile. They ha e lots of perks that make add value to your new pet adoption, such free initial pet food, coupons (significant diacounts), as well as very reasonable pet insurance. Thank you for helping my wife and I through this process.

The place is nice, I like that they provide services for affordable prices however they kinda suck…read morewhen it comes down to giving care and talking to you as the pet parent. I took my baby in for her vaccinations and she was eligible for 3 year shots so I requested those, however when i got the paperwork and was charged they seemed to have given her the 1 year ones and i didn't request that so like what the hell? Ya know? And I couldn't even tell them to do the right one because she already got her damn shots. Not paying attention and giving my baby the wrong shot, what if it was a really bad mess up and they gave her something that could've hurt her with their incompetence? Anyways my kitty girl needs a booster and they sent me emails to schedule one but i tried and the website was being weird so i called. They told me over the phone they were not doing vaccinations anymore??? Or something stupid I'm just annoyed because the lady who answered was rude and was annoyed that i was asking like I was stupid or something even tho they sent emails saying to schedule and nothing about this new notice only when I called was I informed. So yes can be affordable with a deal but YOUR SERVICE SUCKSSSs, frick this place.

Surprisingly one of the better adoption centers I've been to. Maybe my standard is slow given the…read moreconditions of most adoption centers I've been to but this one is nice, the dogs don't look sick and even look healthy. Definitely worth a visit if you'd like a new companion to take with you home. May they never forget who they are as a business.

My family adopted two precious cats from this Pet Adoption Center. We love them so very much! They…read morealso allow teens to volunteer here. I think it's a well-run and fairly clean environment for the cats here in particular, compared to some of the other shelters I've been to. They have a large area where you can spend time with the cats and get right next to them to pet them and see if they end up picking you to be their owner! We appreciate this shelter, even if it is located in the back area of an industrial mini-complex.

I love priceless pets I think their staff is very friendly and they know the animals very well…read moretaking them on walks everyday multiple times. Each animal has a name and description with them. They have cats, dogs, and rabbits. I had the chance to walk a couple of the dogs when meeting them and ask the nice manager questions about the animals. I will be back to visit or volunteer. I know it's a shelter and the animals can get dirty but I do think a couple of them needed a bath but otherwise it's a great shelter with love for the animals. They do their best rescuing from other shelters. All the animals are super friendly I think that goes with caring for them each day they are good with people. My friend got his dog Remy from here and he's the best pup in the world. Would definitely recommend. The white bunny Sam has been here for a year they said she is a white bunny with red eyes and so very very sweet. If anyone is looking for a bun bun she was a really sweet bun.

My 13-year-old daughter visited Priceless Pets in Chino Hills to look at the animals. An employee…read moreimmediately questioned her about her name, age, and why she was there. We were sitting in the car outfront. She was then told to leave and escorted toward the door. The staff member, Denise if that is her true name was beyond rude and disrespectful. There was no sign posted stating that minors were not allowed inside without an adult. If there is such a policy, it should be clearly posted and communicated respectfully instead of embarrassing a child. I was also disappointed with the condition of the facility. There was a strong odor of urine throughout the building, and it appeared dirty during my visit. This is the third time we have visited and it always is the case. I understand businesses may have policies, but customers--and especially minors--should be treated with courtesy and respect. Unfortunately, that was not our experience. Our experience instead was met with dispresect, unprofessionalism and even hurt my child's feelings. I would never recommend this location for anyone. In my opinion the owner/ manager should definitely terminate or prevent this worker from ever working there again.

I can not recommend Last Call enough. We adopted Noodle (formally known as Nyla) from them about…read moretwo weeks ago now. We are so in love with her and we know that her foster momma and the rescue did so good with her. They were all so kind and worked well with us. We are so lucky to have found them and little Noodle.

The owner vaccinated my two dogs and clipped their nails. She was good with the dogs!!!read more