I came to West End after a few years since my dogs passing after he was attacked by a wild dog. It…read morewas heart breaking and difficult to think about getting another dog and it took a while for me to actually get comfortable with the idea, but I finally decided to check out West End on my 30th birthday and I found Oso there and I was immediately drawn to him. I decided to play with him a bit so we can get to know each other and it just felt right so I adopted him and I don't regret it one bit. I just want to say thank you to the entire staff for answering questions and being so helpful the entire time I was there! Oso and I are very happy together and we've already made such a huge impact on each other! He is extremely happy, healthy, playful, sleepy, extremely intelligent and very obedient and full of love (he gets very excited when I get back from work and loves to howl when i come through the door, I love it)! Thank you West End! Thank you so much for helping me find a new best friend! And thank you for everything you do!

Thank you west end animal shelter we just adopted the sweetest handsome…read moreBoy kitty today staff was extremely nice I love the open concept for the kitty's thank you! Hank is enjoying his new home!

I adopted an adult kitty yesterday on 5/25/26 and the experience at the shelter was overall good. I…read moreloved that they gave us a bag of food and treats, toys, a blanket, etc. They also gave us an opportunity to sign up for a free 30 days of pet insurance. And they microchipped him. 24 hours later, my kitty is at the vet because he has tapeworms!! I am upset because they allowed us to adopt a sick cat. I noticed the tapeworms and soon as he made his first bowel movement at home. I took him into the vet first thing this morning. And even though we received a free 30 days of pet insurance, his treatment will not be covered because it is a pre-existing condition. There's no way the shelter staff didn't notice his tapeworms unless they really weren't paying any attention to his stool. So either they noticed and did nothing about it or weren't being thorough with his care. I wish this had gone differently.

I truly don't understand how this shelter operates. When we went to cancel our paperwork because…read morethey suddenly disclosed the kitten had ringworm, they looked at us like we had done something wrong -- as if we were the problem for not wanting to bring home a contagious animal. My roommate then adopted a different kitten after being told he was completely healthy and ringworm-free. Fast forward: my roommate is now covered in ringworm, his cat has it, my 3-month-old puppy has it, and I have it too. Our home is completely contaminated. I've spent over $1,000 on vet bills alone trying to treat my puppy, and it's been over two months of nonstop cleaning, disinfecting, and reinfection with no end in sight. This shelter is clearly negligent. They rush people to pay the $100 adoption fee but fail to conduct basic medical screenings or disclose contagious conditions. Every time you ask about an animal's health, they claim everything is "fine" and "perfect" -- which is clearly not true. The amount of stress, anxiety, financial loss, and disruption this has caused is unreal. If I could take legal action, I absolutely would. Stay far away from this shelter.

I walked to the Rancho Cucamonga Animal Shelter that day because I thought I might be ready for a…read moredog. Or maybe I just needed the feeling of a living thing nearby again--the kind that looks at you like you exist in a way the rest of the world sometimes forgets to. I first met Tito, who was perfectly good and perfectly himself, but the chemistry just wasn't there. So I told Melissa, one of the shelter staff, something a little strange. I said, "Just pick a dog for me. Anyone. Don't tell me anything about him. Just bring him out." And she did. The dog she brought me was beautiful and bright-eyed and eager in the way that makes you think a dog already knows something about you before you've said a word. I warmed to him immediately. We spent a little time together outside the kennel, and it felt--quietly--like a small pocket of calm inside a very loud world. Then I asked his name. Elliott. Spelled the same way as my daughter's name: E-L-L-I-O-T-T. My daughter Elliott is named after my mother, whose last name is Elliott. Three Elliotts, suddenly converging in the middle of a shelter yard on an ordinary afternoon. The kind of coincidence that makes you pause for a second and feel the strange poetry that sometimes shows up in everyday life. But the part that stayed with me the most wasn't just the dog. It was Melissa. We talked--really talked--for a moment. The kind of conversation that isn't long but still somehow manages to feel human and grounding. She shared a little of her life, and I shared a little of mine. And there was something about her presence that made the entire experience feel gentler, more thoughtful, more real. The shelter requires that every member of the household meet a dog before adoption, so I went home excited to show my daughter Elliott the pictures. She studied them carefully and then said, very plainly, "No Mommy. That dog is too big for us." And in that simple honesty there was clarity. I realized that what I went looking for that day--a companion to fill a quiet space in my life--might not be the right step just yet. But something else happened instead. That afternoon left an imprint on me. Meeting Elliott the dog, and more importantly meeting Melissa, reminded me how much compassion and patience exist in the people who choose to work in places like that every day. So instead of adopting right now, I've decided to volunteer at the shelter and spend time with the dogs there--especially Elliott, if he'll have me. Those dogs need love. And the people who care for them deserve recognition. Melissa, in particular, left a mark on my heart that I won't soon forget. In a world that often feels rushed and transactional, she offered something simple and rare: kindness, presence, and a moment of real human connection. And sometimes that's exactly what you needed all along.

Disappointing experience. Our dogs passed last year and it was finally time to add new fur babies…read moreto our family. We wanted to adopt three puppies from the same litter (just like we have three cats from the same litter), and after browsing local sites for quite awhile, we finally found a trio of brown shelter puppies that would have been perfect. However, we were turned away because the supervisor said there is a "one dog limit." According to the City of Rancho Cucamonga website (screenshot attached), that is not an actual policy. We own our home, have a fully fenced yard, and have responsibly had multiple dogs for years until our last two passed after long, happy lives. We also donate to shelters locally and elsewhere. We are excellent pet parents. Unfortunately, now we'll be taking our adoption, and our donations elsewhere.

We had a whirlwind of getting our little kitty today and I must say that Alicia and all the staff…read moregave us excellent customer service and care. I appreciated that Alicia listened to what we were looking for and didn't try to get us to take animals we were not prepared to take home with us. Alicia went the extra mile and took my contact information and contacted us when a kitty that met our requirements came in. We literally found ourselves bringing our little lady home within an hour and we couldn't be happier! Everybody we encountered were very friendly and helpful.

I wanted to share my experience fostering for Riverside County Animal Services because this entire…read moresituation has been heartbreaking, confusing, and deeply traumatic. I initially agreed to foster a sick black kitten with a severe eye infection. There were supposed to be two kittens, but the second was not there when I arrived. The shelter then asked me to return the following day. I called beforehand and was told they still needed me to come. After driving approximately an hour back to the shelter, no one seemed to know anything about the second kitten or what had happened. Instead, I was urgently asked to take home a litter of neonatal bottle babies because they reportedly had no placement available and otherwise faced euthanasia. These kittens were visibly very sick and severely flea infested, to the point that fleas were crawling around their eyes. One kitten passed during transport home. Another passed shortly after arrival. Others passed despite my efforts to stabilize and care for them. I spent days trying to save them while also seeking veterinary guidance and emergency support. When the kittens passed, I wrapped their tiny bodies in the same blankets they had been packed with, including the microwavable heating block provided with them, because everything was heavily flea infested. I then kept them frozen until I could make the hour-long drive back to the shelter. At no point was I told there was urgency regarding returning their bodies or given any instructions on how they should be handled. I brought them back the same day I volunteered for one of the shelter's "dog day out" programs. Instead of compassion, appreciation, or even basic humanity after everything that had happened, I was told I could no longer foster based upon the "condition" of the deceased kittens. Those statements absolutely destroyed me emotionally because the kittens had already been critically compromised when they were transferred into my care. They died in essentially the same fragile condition in which they had been given to me. What makes this especially painful is that I recently lost my heart dog, Kublai, after sixteen years together. Part of the reason I stepped into fostering was because I was trying to channel that grief into helping vulnerable animals in his honor. My animals are my family and, quite honestly, caring for them is one of the only things holding me together emotionally right now. To be made to feel like an abuser after desperately trying to save these tiny lives was devastating beyond words. I absolutely support rescue, fostering, and adoption, and I know vulnerable animals desperately need people willing to open their homes and hearts. I would still encourage people to foster and adopt. However, I also believe prospective fosters deserve honesty, support, clear medical guidance, and basic compassion from the organizations asking them to take home critically ill animals. I sincerely hope Riverside County Animal Services reevaluates how medically fragile neonatal animals are handled and how volunteers are treated during already traumatic situations. Deflecting blame, especially when it stems from the negligence of the paid employees (ie a supervisor who has never contacted me, sent me home with kittens she knew needed immediate flea treatment, and then accused me of abuse) is beyond horrific. My heart is with the kittens we lost and the ones still fighting. Also keep in mind that I spent over $1000 out of pocket thus far trying to save these kittens. I don't want to in anyway discourage anyone from fostering but at the same time think it's best for everyone to know the realities of it, especially when they will be on the losing end of the blame game.

I have volunteered at Priceless Pets for almost four years. I have a total of 20+ years…read morevolunteering and fostering at various shelters and rescues. So I take no pleasure writing this review. I have seen a steady decline in the quality of their management. Perhaps as a result of their rapid expansion. For several summers the Claremont shelter operated without air conditioning I was in there, I know what it felt like. It bordered on animal cruelty. Last year the volunteers put up a bit of a revolt. Lisa Price, the head of the organization finally called the landlord and got it resolved. Every volunteer I worked with left! In my time as a volunteer I've never seen Lisa Price at the Claremont location. They have a high turnover of staff presumably due to very low pay. They have been reducing shelter hours. However, this didn't stop them from a goal of $20,000 for a duck pond! One has to wonder where the board of directors is? I recently fostered a 12 year old beagle rescued from a medical lab (good for them). The branch manager, Kammi said ( in writing) that he would be with me till he was adopted. Days later they insisted I bring him to the shelter. Matt told me it was a "little miscommunication " and they wouldn't honor it. Yesterday I sent a text to Lisa Price and Matt asking if I could pick Gravity up on their closed days to give him a break from the shelter. No response from either. Heartbreaking what they're doing to this dog! Maybe you saw another of their beagles being dragged down the streets of Costa Mesa by a volunteer on your local news. If you go to charitynavigator.org (priceless puppy rescue corp) you will see they are delinquent on Calif. state registrations. The state has disabled donations to them. I could go on but these are obvious signs of mismanagement. Why won't the board of directors do their job? A new shelter just opened in Ontario (Animal Resource Center of the Inland Empire). Lots of dogs and cats available for very reasonable adoption fees. At first glance they look worthy of support. Ph. (909) 321-1096. On the internet go to arcinlandempire.org

I wanted to come back and update my review on this awesome rescue. I found my doggy soulmate here,…read moreDaisy (now Mango) is the most incredible dog I could have ever been blessed with. She goes everywhere with me, I love her to pieces. Thank you Priceless Pets for the smooth and wonderful adoption process, the kindness from your volunteers, and everything you do for these animals. If you are looking for a forever friend, visit Priceless Pets and check out the animals they have in need of a home!

Great animal shelter. No kill animal shelter. Take great care of all the animals. Friendly willing…read moreto help. Always looking for donations for the animals

Good place for a furry-member. I recommend visiting the location. Small shelter with a lot to offer.read more

Modernized facility. Wonderful staff…read more Well thought out ans seamless adoption process. It is much quicker and more efficient than Pasadena SPCA location. I recommend this location by a mile. They ha e lots of perks that make add value to your new pet adoption, such free initial pet food, coupons (significant diacounts), as well as very reasonable pet insurance. Thank you for helping my wife and I through this process.

Customer service is horrible. The receptionist Stacy had attitude taking the phone calls…read more I had to hang up on her after how unpleasant and unhelpful she was. The customer service made our entire experience horrible. We had to reschedule an exam and pay double the fee because the staff had horrible communication and they don't care to help clients. We took our pup to a surgery appointment and we were nervous the medical staff would be just as bad as the staff in the reception area. Luckily my pup is fine. But a poor lady went inside asking for help and they told her to go online and figure it out on her own. She was so confused and asked me for help. She said the ladies were "groceras" aka rude! Horrible staff at the front.

Surprisingly one of the better adoption centers I've been to. Maybe my standard is slow given the…read moreconditions of most adoption centers I've been to but this one is nice, the dogs don't look sick and even look healthy. Definitely worth a visit if you'd like a new companion to take with you home. May they never forget who they are as a business.

Joyful experience adopting a puppy. He has been a sweetie…read moresince day 1. Staff gets a five star review. Wonderful people.

Priceless Pets is an amazing adoption center that truly puts the animals first. From the moment you…read morewalk in, the place feels welcoming and organized, and you can tell the staff genuinely cares about every single dog, cat, and small animal they look after. The animals are well-kept, clean, and clearly given a lot of attention. The staff and volunteers are super friendly and knowledgeable. We've adopted a kitten from here as well!

Went there for the first time today. I am very disappointed in the way the office manager spoke…read more The dogs are in overcrowded situations. Certainly did not get a warm, fuzzy feeling at all

The owner vaccinated my two dogs and clipped their nails. She was good with the dogs!!!read more

I can not recommend Last Call enough. We adopted Noodle (formally known as Nyla) from them about…read moretwo weeks ago now. We are so in love with her and we know that her foster momma and the rescue did so good with her. They were all so kind and worked well with us. We are so lucky to have found them and little Noodle.