Had my Lab Retriever (at the time was a year old) back in June of 2025. They tour you around the…read moreresort initially, allow you to see the spaces where your dog will sleep and fun areas your dog can participate in. The person that helped me initially was so kind and answered all of my questions - no judgment. It can be scary leaving your pet at a resort for the first time. My vet hospital recommended this place - as their dogs stay here. We were out of state for a few days and they posted our girl on Instagram, and man the joy in her face! It was great to see her while we were away. She was a happy girl here, and a happy girl back at home. Been meaning to make a review to thank the lovely people here for taking such great care of her. Also a plus - the price for the space and even swimming and grooming was super reasonable. In this economy, this did not hurt my wallet. Would 100/10 recommend this place to anyone.

Great service and care was given to my dog Coco for pet boarding the two times I have needed to…read moreleave for a long trip. Thank you!

Great customer service, they are really patient with the dogs. Pets come out looking great!!read more

5 Stars - Above and Beyond in Every Way…read more After almost two years of not being able to take my cat to a groomer, I was honestly starting to lose hope. I searched everywhere and no one would take her -- she's extremely difficult to work with, and most places wouldn't even consider it. I was finally referred to Upland Pet Grooming, and let me just say... this was hands down one of the best decisions I've ever made. Rebecca, the owner, was incredible from the very first call. She was friendly, patient, and genuinely understanding. She let me fully explain my situation and my cat's behavior without cutting me off or rushing me. She actually listened, explained my options clearly, and made me feel comfortable and confident leaving my cat in her care. The results? They delivered 150% better than I ever anticipated. On top of that, there was a mix-up on my end with pickup time -- completely my mistake -- and instead of making it an issue, they went above and beyond and personally dropped my cat off at my house at 6:30 PM. Who does that nowadays? I am beyond grateful for Rebecca and her team. If you have a difficult pet, have been turned away elsewhere, or just want a groomer who truly cares -- this is the place. I can't recommend Upland Pet Grooming enough. Thank you again for everything.

They did an awesome job on grooming my dog. She hasn't been groomed in awhile and she is an older…read moredog. They took their time gave her breaks and on way home she was relaxed. The cut came out amazing and they explained to me everything they did and I felt they took great care of my dog. Highly recommend this place.

I would give zero stars if I could. I thought this was a local groomer. They are not. They are a…read morechain. My dog was dropped off happy and healthy and was picked up with both eyes bloodshot and a vein protruding from under his eye lid. Luckily our vet was able to see him asap after the grooming. The vet believes it was from excessive trauma. My other dog looked very stressed as well. The receptionist at the groomer implied I dropped off my dog with damaged eyes which is silly. I would never. We did get a call from their HR department but have NOT heard back since. We racked up 100's of dollars in vet bills. I don't know if that same groomer is still there. A good groomer should be able to identify stressed dogs and act accordingly. My poor dogs have been super stressed since the incident. This will likely take them time to recover from.

I was forced to board my little dog for a few days and the Pet Service solutions and pet hotel were…read morethere for me in my time of need. The people there are fantastic and they all took great and careful care of my little dog while I left her there. The place is great and I would highly recommend it to anyone needing to board their dogs. I am thrilled they are there for me if I ever need to do this again. Thanks so much!!!!!! Greg Smith

Always a pleasure to drop off my dog for daycare. Staff is super friendly. My dog likes going here.read more

I have a breed of dog that most aren't familiar with so it's hard to get a good cut. I brought in a…read morefew photos of what I was hoping for, had a good discussion then left my prized pup. Service was quick and effective. We evaluated the results and sent her back in for one more little trim. It was exactly the perfect cut! So good we came back for a second cut eight weeks later. Another perfect cut! She was careful with my dog's sensitive skin and made sure the ears were tidy too. The groomer is soft-spoken but a good listener. She asked all the questions she needed answered. I feel like we have good communication and my dog is well taken care of. And my dog doesn't tremble when we go in, which is a nice change so she must not hate it as much as some of the other places she's been to.

The groomer was so sweet and did exactly what I asked for my cat. She even cleaned the carrier when…read moremy cat peed on accident Definitely coming back!

We've been going to that other "smart" store for over five years to have our dog's nails trimmed…read more Ever since, they've told us that we can just walk in and they will do the trim. The most we've ever had to wait is about 15 to 20 minutes. Today, was no different, walked in at 10:15a, let them know that we needed a nail trim, the associate said that the earliest they can get us in was not till 12 PM without an appointment. An appointment? I explained to them that in the five years we've been going to them for nail grinds (which is pretty frequent) we've never had to make an appointment. That's when she said that making appointment has always been in place. So, I walked out, came over to The Good Dog. The General Manager greeted us, even while working with another customer. Listening how he handled the other two customers in front of us (who appeared to be regulars) set the tone that this is a friendly place that we want to be a part of. You know, it's like "Cheers," you wanna go where everyone knows your name! Well, they were able to get us in right away. They advised we typically do not need to make an appointment for nail grind, but to simply call up to make sure they are not busy at the moment, otherwise can get in quickly. I think that's reasonable, fair enough AND smart! "Thanks, Good Dog!"

Edit 7/2/2026: The owner reached out to me and was very apologetic and sincere in his replies. I've…read moredecided to improve my review for that reason. They offered medical wipes for my dog's injury and a complete re-grooming with a different groomer. I chose not to continue patronage, but the offer and continued open communication was very appreciated. Original Review: This is the first time I've been to this location and decided to go here due to the large number of good reviews. They were able to fit my appointment in very last minute, less than 24hrs notice, super friendly staff, and lots of merchandise. Also great cut options avaliable for someone new, trying to figure out what a new groomer can do with a new client. Asked them to brush his teeth and grind his nails, to which they accomplished (at least his breath smells better). With that said, I was told they would contact me 20 minutes before he's ready for pickup, they did not. They messaged me when he was done. No big deal. When I picked him up, immediately noticed the uneven cut job. As we're driving home, noticed A BUNCH of dirt left in his coat. Makes me question if they bathed him, and if they did, they didnt do a good thorough job. Also started to notice the uneven cut throughout his body, from his stomach where they left bunches of fur, to his back, which seemed as though they used two sizes for razors. They cut him (most likely by accident) but just reinforces my suspicion that they rushed through his entire "grooming". For the $100 package, counting $15 for dental/nail grinding, I can't say I'm not disappointed. Unfortunately, will not be coming back. Sincerely disappointed :( I will have to bathe him again, give him a complete haircut, and finish areas they didnt even attempt too, such as the hair under his nose going into his mouth.

This is the absolute best place for your pets. I've unfortunately have had to bring my older dog…read morehere a few times for urgent care and each time they take great care of my fur baby. From reception with Diana to nurse Masha to Dr. Kim. They are welcoming, empathetic, and informative. They are not like other pet hospitals who are money hungry. The staff here genuinely seem like they love what they do and i feel extremely comfortable with them. There's a reason they're always booked and busy! Thank you Heritage team for taking care of my Peludo.

I do not recommend this vet. I've had multiple experiences here that left me feeling frustrated and…read morehonestly taken advantage of as a pet owner. Most recently, I brought my cat in for an eye issue and was quoted over $600 for an exam, sedation, tests, and medication. The price immediately felt extremely high, especially for an eye infection, so I decided to call another veterinary clinic to compare. The other clinic examined both of my cat's eyes, and the total cost came out to under $120 including medication. They also determined that sedation was not necessary at all. My cat was calm, friendly, and even purring during the exam, which made me question why sedation was being pushed so strongly at the first clinic. This clinic does not allow pet owners to accompany their animals due to "safety protocols," so it left me wondering how my cat was being handled during the visit. Another frustrating part of the experience is that you don't actually speak directly with the doctor. All communication goes through the technician, who goes back and forth between you and the doctor. As a pet owner, I would much rather speak directly with the veterinarian responsible for my pet's care, instead of receiving information through a middle person. At the other clinic, the doctor was with me during the entire exam, explaining everything step by step, which felt much more transparent and reassuring. What also shocked me was that they mentioned charging a fee for each CPR attempt in case of an emergency. As a worried pet owner, hearing about additional charges like that felt extremely discouraging and overwhelming. Isn't the priority supposed to be protecting the life of the animal under their care? This unfortunately isn't my first bad experience here. During a previous visit, my cat needed a cast. After the procedure, she was still sedated and very sleepy, and the cast fell off immediately after we got home. She had barely moved, so it clearly wasn't my fault or my cat's fault. I called the clinic hoping they would fix it since it appeared to be an issue with how the cast was applied, but they charged me again to redo it. At the time I didn't push for a refund because my cat's wellbeing came first. Looking back now after this second experience, I truly feel I deserve a refund for that cast, since the issue was not caused by anything I did or by my cat. I do want to say that the front desk staff have always been kind and supportive, and I appreciate them. However, overall my experiences with this clinic have been very disappointing. I care deeply about my cat and want a veterinary office that is honest, transparent, and focused on the animal's wellbeing, not adding unnecessary services that dramatically increase the bill. There are other veterinary clinics in the area that provide great care without making pet owners feel this way. I strongly encourage others to seek a second opinion before committing to treatment here.

I've been coming here for about a year now with my 3 fur kids and I honestly wouldn't go anywhere…read moreelse. The staff is always friendly and welcoming, and booking appointments online is quick and easy. They also sometimes accept walk-ins, which is really convenient. The self-wash stations are great--they provide the bathtub, unlimited shampoo (with the option to upgrade), blow dryer, and brushes, so you don't have to bring anything with you. It makes bath time simple and stress-free. I'm very picky about who takes care of my dogs, and I've always felt comfortable here. My little one gets haircuts here and they've done a fantastic job every time. I also really appreciate that there are no cages, so dogs don't feel trapped or stressed. In the front, there's a TV where you can sit and watch your dog being groomed if you want. Whether you're looking for grooming services or just a self-wash station, this place is clean, convenient, and truly cares about pets. Highly recommend!

Wow! Just wow! Our first time here. On our way back from Rancho we found this cute place for a…read morequick self wash. They took us right in and treated us all like family. Our Roxy got pampered with attention! Will definitely come back, even coming from Azusa! Thank you all!