I walked to the Rancho Cucamonga Animal Shelter that day because I thought I might be ready for a…read moredog. Or maybe I just needed the feeling of a living thing nearby again--the kind that looks at you like you exist in a way the rest of the world sometimes forgets to. I first met Tito, who was perfectly good and perfectly himself, but the chemistry just wasn't there. So I told Melissa, one of the shelter staff, something a little strange. I said, "Just pick a dog for me. Anyone. Don't tell me anything about him. Just bring him out." And she did. The dog she brought me was beautiful and bright-eyed and eager in the way that makes you think a dog already knows something about you before you've said a word. I warmed to him immediately. We spent a little time together outside the kennel, and it felt--quietly--like a small pocket of calm inside a very loud world. Then I asked his name. Elliott. Spelled the same way as my daughter's name: E-L-L-I-O-T-T. My daughter Elliott is named after my mother, whose last name is Elliott. Three Elliotts, suddenly converging in the middle of a shelter yard on an ordinary afternoon. The kind of coincidence that makes you pause for a second and feel the strange poetry that sometimes shows up in everyday life. But the part that stayed with me the most wasn't just the dog. It was Melissa. We talked--really talked--for a moment. The kind of conversation that isn't long but still somehow manages to feel human and grounding. She shared a little of her life, and I shared a little of mine. And there was something about her presence that made the entire experience feel gentler, more thoughtful, more real. The shelter requires that every member of the household meet a dog before adoption, so I went home excited to show my daughter Elliott the pictures. She studied them carefully and then said, very plainly, "No Mommy. That dog is too big for us." And in that simple honesty there was clarity. I realized that what I went looking for that day--a companion to fill a quiet space in my life--might not be the right step just yet. But something else happened instead. That afternoon left an imprint on me. Meeting Elliott the dog, and more importantly meeting Melissa, reminded me how much compassion and patience exist in the people who choose to work in places like that every day. So instead of adopting right now, I've decided to volunteer at the shelter and spend time with the dogs there--especially Elliott, if he'll have me. Those dogs need love. And the people who care for them deserve recognition. Melissa, in particular, left a mark on my heart that I won't soon forget. In a world that often feels rushed and transactional, she offered something simple and rare: kindness, presence, and a moment of real human connection. And sometimes that's exactly what you needed all along.

Disappointing experience. Our dogs passed last year and it was finally time to add new fur babies…read moreto our family. We wanted to adopt three puppies from the same litter (just like we have three cats from the same litter), and after browsing local sites for quite awhile, we finally found a trio of brown shelter puppies that would have been perfect. However, we were turned away because the supervisor said there is a "one dog limit." According to the City of Rancho Cucamonga website (screenshot attached), that is not an actual policy. We own our home, have a fully fenced yard, and have responsibly had multiple dogs for years until our last two passed after long, happy lives. We also donate to shelters locally and elsewhere. We are excellent pet parents. Unfortunately, now we'll be taking our adoption, and our donations elsewhere.

I absolutely love these people! so kind and loving toward my dog and cat. I highly recommend them!read more

After going to Pricilla for 3+ years, my review is still 5 stars…read more We have now added a new addition to the family, and Pricilla does just as amazing! She is also very flexible with time and has worked around our changing circumstances. We will keep trusting our babies with her as I know she loves my girls just as much as I do!

I adopted an adult kitty yesterday on 5/25/26 and the experience at the shelter was overall good. I…read moreloved that they gave us a bag of food and treats, toys, a blanket, etc. They also gave us an opportunity to sign up for a free 30 days of pet insurance. And they microchipped him. 24 hours later, my kitty is at the vet because he has tapeworms!! I am upset because they allowed us to adopt a sick cat. I noticed the tapeworms and soon as he made his first bowel movement at home. I took him into the vet first thing this morning. And even though we received a free 30 days of pet insurance, his treatment will not be covered because it is a pre-existing condition. There's no way the shelter staff didn't notice his tapeworms unless they really weren't paying any attention to his stool. So either they noticed and did nothing about it or weren't being thorough with his care. I wish this had gone differently.

I truly don't understand how this shelter operates. When we went to cancel our paperwork because…read morethey suddenly disclosed the kitten had ringworm, they looked at us like we had done something wrong -- as if we were the problem for not wanting to bring home a contagious animal. My roommate then adopted a different kitten after being told he was completely healthy and ringworm-free. Fast forward: my roommate is now covered in ringworm, his cat has it, my 3-month-old puppy has it, and I have it too. Our home is completely contaminated. I've spent over $1,000 on vet bills alone trying to treat my puppy, and it's been over two months of nonstop cleaning, disinfecting, and reinfection with no end in sight. This shelter is clearly negligent. They rush people to pay the $100 adoption fee but fail to conduct basic medical screenings or disclose contagious conditions. Every time you ask about an animal's health, they claim everything is "fine" and "perfect" -- which is clearly not true. The amount of stress, anxiety, financial loss, and disruption this has caused is unreal. If I could take legal action, I absolutely would. Stay far away from this shelter.

Very rude lady. I'm not sure if it is the owner of this recuse or the blonde lady in the pictures…read morebut she was very rude and a Karen. She has the biggest attitude and treats others very disrespectfully because things didn't go her way! Don't support a rescue that has an ignorant owner who thinks she is above other workers at other jobs. She threatened to get workers in trouble because they didn't have something she wanted to get. Very rude and entitled!!!

No one really understands how hard these rescues work for animals. To read comments like 'where is…read morethis place even at" is so disturbing. You act like you're going shopping for some commodity. Many rescues use fosters or don't want to list their location to protect the animals. Their job is to PROTECT the animals - and no I'm sorry, you will not all be the right home or qualify. So if you don't get the dog you wanted, you might be fully just absorbed in your own emotions but you are not the one doing the tireless work here for the animals. Royce has been helping animals for years! She like many other rescues are amazing, the real super stars and most people don't have any glimpse into what that daily hard work is like. It's a labor of love and it's to help animals.

I came to West End after a few years since my dogs passing after he was attacked by a wild dog. It…read morewas heart breaking and difficult to think about getting another dog and it took a while for me to actually get comfortable with the idea, but I finally decided to check out West End on my 30th birthday and I found Oso there and I was immediately drawn to him. I decided to play with him a bit so we can get to know each other and it just felt right so I adopted him and I don't regret it one bit. I just want to say thank you to the entire staff for answering questions and being so helpful the entire time I was there! Oso and I are very happy together and we've already made such a huge impact on each other! He is extremely happy, healthy, playful, sleepy, extremely intelligent and very obedient and full of love (he gets very excited when I get back from work and loves to howl when i come through the door, I love it)! Thank you West End! Thank you so much for helping me find a new best friend! And thank you for everything you do!

Thank you west end animal shelter we just adopted the sweetest handsome…read moreBoy kitty today staff was extremely nice I love the open concept for the kitty's thank you! Hank is enjoying his new home!

Friends of Upland Animal Shelter was a wonderful experience from beginning to end. I recently…read moreadopted my puppy, and Reina provided exceptional support throughout the entire process. We feel so fortunate to have found such an amazing addition to our family. If you are considering adoption, I highly recommend it -- you won't regret it. Be sure to ask for Reina, as she truly goes above and beyond to help every step of the way. Thank you again! We absolutely love our Maverick.

I can only review on the adoption process. Before coming here, always look at their website (DO NOT…read moreuse google for the times). Walk-ins come after 12pm. Anything before 12pm is by appointment only. So, I arrived at 12pm with my child to look around. There was no intention to adopt until I asked about a dog who caught my eye online to check if they are available. This is their adoption process: 1. You will NOT most likely adopt the same day you come as a walk-in based on: if you have other pets or people in your house hold, you own or rent, and others. This is to ensure that adopted animals are not rehomed nor returned to shelter. 2. If there are other pets or people in the home, TELL THEM. This is for yours and the animals' safety! Think if it like a pre-screening prior to the meet and greet. 3. While the dog is "adoptable", if they have an appointment made already, you will NOT be able to see the dog. Essentially, it creates a "wait list"/ first come first serve process. 4. Once you make an appointment, no one else can see the animal until your appointment for the meet and greet. At the meet and greet, you decide if you want to adopt the animal. Then paper work, fees, etc. I was very upfront and honest with the shelter staff about myself and family. This allowed the staff to help me decide which dog would be more likely to fit in my home (and which were actually available for appointment meet and greet.). I was unsure about the dog I scheduled for meet and greet, but many of the staff, techs, and many others said many wonderful things about the dog I wanted to meet. And EVERYONE WAS RIGHT. I nearly cried tears of joy when I saw him, but I had to stay calm for everyone's sake and safety. When I got 1-1 time with him, I was in love. He did look hurt when the volunteer took him back inside his kennel bc he thought he was coming home; I decided to have the shelter neuter him before I took him home. While this process takes time and lots of patience, remember that the main goal is to have both the shelter animal and family (humans and and current animal pets) live harmoniously and happily in a match that ensures a forever home for pets and for you.

Hello fellow yelpers!…read more So if you want the best of the best care for your fur friend, come to this establishment. Dr. May, Ashlin, Kayla and Laura took amazing care of my sweet oldest "daughter" who is a double digit aged feline that is generally nervous (albeit sweet and quiet) and does not do well in unfamiliar situations like vet visits. My kitty did quite well with Dr. May (just like the previous 2x I have come in for appts) because she takes her time petting her and genuinely cares for my little furry child. I don't trust anyone else with my 4 cats, so please strongly consider this vet office when you are looking for a safe place for your pets to be seen. PS My cat was so relaxed (and this was without medical intervention to calm her) I honestly think she may have fallen asleep at some point while Dr. May and I were coming up with my little girl's care plan.

As an update on my feline --- I went to a Veterinary ER and Specialty (MarQueen) the next day ---…read moreThe vet knew exactly what was going on with my boy. He could not swallow or eat, at this point he was unsteady and ataxic (difficulty walking) The conclusion was a neurological disorder/disease My precious Ringo had to be PTS- to end his misery--- July 14, 2024 - RIP sweet boy- Again Terra Vista should be labeled CANINES only---

Rescued young cat approximately 4 months old very well behaved needs home badly. Litter box…read moretrained very playful loves to cuddle

They helped me every step of the way to c et three orphan kitties of the streets . I am so very…read moregrateful for them .

We adopted Luna, our precious Husky, through All Paws for Joy. They kindly allowed us a few days to…read moresee if Luna would get along with our other dogs--and she fit in beautifully. We decided to keep her, and she has been a beloved part of our family for the past three wonderful years. Thank you, All Paws for Joy, for your ongoing dedication to rescuing animals and helping them find the loving homes they deserve.

The owner is the most unprofessional person I've come in contact with. She broke her own contract…read moreand blamed me. My foster killed one of my animals and I informed her he needed to another placement. She blamed me and then stopped responding. When she has responded she is nasty and blames me for the stepping up to foster. The dog is still in my care because she hasnt done anything to help. She charges $400 + to adopt but hasn't helped this dog at all. please Find a more reputable rescue to work with if you want to foster. This has been a HORRIBLE experience.

These animals are so well cared for and fully vetted. You'll never find a rescue that treats…read moreanimals this well and ensures that you'll get a successful adoption. I've adopted two dogs through this rescue, and I highly recommend this rescue

Very nice people and compassionate. They truly care for their dogs . I am…read moreHoping I get a chance to adopt one small dogs from them . Nikki