We recently had to say goodbye to our Labrador, and it's still incredibly hard to put into words…read moreeven weeks later. The pain is very real. The vet who came to our home was compassionate and patient, giving us all the time we needed to say our goodbyes. She walked us through each step with care and understanding, which made an unbearable moment just a little more manageable. Having our other lab there also meant a lot--it truly seemed to help her process the loss too. This was one of the hardest experiences we've ever gone through, but we're thankful for the kindness and support we received during such a difficult time.

This company is a robbing no sympathy having ass company…read more They stole my money Didn't even confirm any details as far as address or if I needed their services and STILL charged us 500 w out doing anything Did NOTHING

Gateway Pet Cemetery & Crematory in San Bernardino is unique in the fact that they provide a safe…read moreplace for your beloved animal to Rest In Peace. My Dog passed recently due to seizures and it became so that sadly, we had to euthanize him. Feeling stuck as none of this was planned and I wasn't ready for what was happening I knew I didn't want to have him cremated so I called Gateway for burial service and they had me come down immediately when I needed them most and I needed direction on what to do next they guided me and really helped me when I was lost. Thank you for the compassion and the guidance in a rough time. Please call them if you're in this situation or Beforehand they're very good at helping and prices are very fair. Nena and the rest of the staff were very respectful and helping all the way through I cannot praise and thank them enough!!!

They allegedly sent 8 certificates to my vet that were from another vet. So now I wonder am I…read morereally getting my dogs ashes. This is unacceptable when I'm already grieving. And also told we owe 30 more due to weight. Which is possibly an error my vet made. Which is still unacceptable. But I do love that you guys have a pet cemetery for our loved ones. And I realize everyone makes mistakes but common this is our fur babies they are family. Loved as much as family..

This is such an incredibly difficult decision for any of us faced with the rapid deterioration of…read moreour lifelong family companion. Our Bella was a 15 year old Aussie when we made the decision to euthanize her at home. Dr Nicole communicated with us throughout the day as to her arrival time. She was so extremely kind and supportive. She explained to us how the process works and gave us as much time as we needed to say our goodbyes. This was the best possible outcome for an incredibly painful experience. It has been a month since Bella's death and I finally can write this without crying. Dr Nicole really helped us feel that we had made the right decision. Godspeed Bella and thank you so much for all your love over the many years.

This was one of the hardest days of my life. Serene Passages made it so much gentler. I reached out…read morethrough Yelp first as I couldn't quite make myself make the call. Don was incredibly kind and empathetic. He was able to give me quotes and all the information I required. I'm thankful for the auto message function as I had difficulty responding. My husband made the actual call weeks later. Don again, was incredibly empathetic and kind as he walked us through the steps. On that day, Dr.Nicole came over and was amazing. I couldn't have imagined a gentler experience for my babies. She was so patient, gentle and kind. I'm so thankful, I don't think I have the words to describe the gratitude I feel. I was so scared about them having scary anxious feelings when it came time for euthanasia. But after a lot of excitement which Dr.Nicole was gracious about, my babies settled down and sat with us. I am grateful for the conversations we had. We were never rushed, or judged. She was so empathetic. It was such a devastatingly sad, surreal experience. Neal had started to deteriorate so rapidly this year. His sister Sara had started to not be able to hide how ill she felt. I don't think I would have ever been ready to let them go. As I look back at my pictures and videos it's easier to see that they were both ill. It was so easy to look past it when they were here. I'd compare them to the pictures and just add accommodations for their comfort. Because their smiles, the love in their eyes...the tail wags were still there, different, but there. It was so hard to admit it was time. All the anxiety that had been eating away at me for months washed away and was replaced with a bottomless sadness and relief that my babies were no longer suffering. They were two amazing small little dogs who left an unfathomable chasm in my heart. The after care was also above and beyond. I can't recommend them enough. If you are reading this and you think it is time, Serene Passages is the correct choice.

We couldn't be more pleased with the service Dr Soliman and his assistant provided to us and our…read morepet. They made this tough process just a bit more easy to bare...They're extremely compassionate and patient!!! We are so thankful we found them

Called to see if they were available for same day in home pet euthanasia, they were, I asked for…read morepricing, they gave me a quote and unfortunately it was too expensive. I let whoever was on the phone know I wasn't able to afford it and she sharply and quickly said "ok have a good day" and hung up. Quite rude knowing I'm calling about horrible and sad circumstances, not just any regular services on a regular day. Glad I didn't go with them as it seems there was no respect on the other side of the phone, would have hated for them to be handling my sweet boy. For context, I called another place earlier, same situation and rather than rudely hanging up quickly, they offered condolences and to send references for other places.

I am SO grateful I found this place during a very difficult and emotional time. Oliver is the…read moreabsolute best at what he does for people going through the loss of a pet. I recently lost my soul pup Benji of 16 years and the day he passed, I called this place to see if I could drop him off that same night. Oliver was very thorough about his process while maintaining kindness and empathy and it's clear he wants to help make a difficult time as much of a positive experience as possible. I drove my pup to his office around 9pm on a Thursday and when we got there, he went over all the details and what to expect in the next couple weeks. He allowed my bf and I to say our last goodbyes to Benj in private before we left and that meant a lot as he respected our last moments together. Oliver was very communicative and did the best job making sure the design on Benji's urn was exactly what I wanted and he was able to provide me with everything a day sooner than expected. The urn and paw print impressions were packaged nicely and I was thoroughly impressed by the care and attention to detail Oliver has for what he does. This was the best experience I could have possibly had during such a hard time and I highly recommend him to anyone needing his services.

Oliver was outstanding answering questions w compassion and good prices !…read moreTues thru Sun 10 to 2pm Michele Harr

The staff were amazing and very knowledgeable. It didn't feel like they were trying to make money…read moreoff of my misfortune, but rather, work with us to get the best care for my pet and I.

On a Saturday, around 1:00 PM, we called to know if they had availability for a same-day…read moreappointment as we found out one of our cats had tapeworms. They told us they had an opening around 3:30 PM. We then asked them if there was a way to be seen sooner. They told us to just show up and that they would charge us extra to squeeze us in between appointments but that we would be seen sooner than this appointment time. We showed up around 2:30 PM or so. They put us in a room where we waited for 30+ minutes without hearing anything from anyone. When we went to the front to have an update on when we would be seen, this chick called STACY came out of nowhere and spoke to us with a really rude and disrespectful tone "THIS IS AN EMERGENCY CLINIC SO YOU'RE GONNA HAVE TO WAIT". We know this is an emergency clinic, we do understand that they see patients in order of priority, but STILL, there is a way to say things and talk to people. We told her that we previously spoke on the phone with someone who told us to come over saying that we would be seen before 3:30 if we paid an extra fee or something. We were trying to figure out who we spoke with, to demystify the information we received VS the current situation. Every time we asked sweet STACY to help us figure out who we spoke with, she replied "IT DOESN'T MATTER WHO YOU SPOKE WITH" in her adorably rude tone! After asking a few times, she said "YOU SPOKE WITH ME". Yeah right...! "WHAT YOU DON'T BELIEVE ME?" Nah, we don't, otherwise you would have said it earlier when we asked 10 times ago! "I'LL GO TALK TO THE DOCTORS" She then storms in the back room where all the technicians and vets are and starts complaining about us out loud. These are paper thin walls sweet STACY. We heard all your BS. Talking trash about us because we want to know who we spoke with...? We have been misinformed over the phone and just wanted to clarify stuff and not be charged for an extra fee for the visit, that's all. Not one time were we disrespectful in the way we talked to her. She just snapped for no reason. Probably having a bad day...? When she came back in the room to tell us "IT'S GONNA BE 20 MINS WAIT", we told her the walls were paper thin and that we heard her complaining about us to what she replied "YOU'RE MORE THAN WELCOME TO GO SOMEWHERE ELSE IF YOU'RE NOT HAPPY". She then storms back there again and complains one more time to the technicians and vets. Why are you disturbing these poor people with your toxic attitude? Let them do their work and keep your negativity to yourself. We took our sweet kitty and went to the lobby to ask her for her name. "YOU WANT MY NAME? IT'S STACY. OH YOU'RE LEAVING? PERFECT" Who TF says this to people? Why take your toxic vibes out on us tho? Aren't people working with animals supposed to be compassionate, human and caring? She'd be better off working as a prison warden. If you love your animals, please stay away from this place. If she has that kind of attitude towards humans in the lobby, I don't wanna see how she treat animals in the back. STAY AWAY!

Amazing service and very compassionate people. Going through the lost of our little one they were…read morea helping hand and provided exceptional service.

Very great service! And great costumer service! I will definitely recommend this place to my…read morefriends and family. I was helped by Mario and I think Elizabeth. Very nice people. The turn around time to have my babygirl back home was about 2 weeks in a half.

I hope it's a long time before I have to come back but I know I will recommend this place to anyone…read moreI know with pets when their time comes. I had to bring my chinchilla Nami and price was excellent and her URN Is extremely beautiful. Thank you!!!!!

We lost our guinea pig and this place saw us the same morning. They set up my family with a small…read morememorial that included candles and a private room for us to grieve together over our boy. They were extremely kind and sympathetic. Phantom was ready to bring back home the next week. Everything about our experience was handled with care. Thank you

For over 25 years Dr Henderson has taken care of our Ragdoll Cats. She and the staff are amazing.read more

Great people. Wonderful care and worked with us to schedule our emergency treatment during our…read morevacation to SoCal. Thank you for taking great care of our boy, you have caring vets and staff! My encounters and conversation with other people in the hospital, whose family members were receiving either emergency care or regular medical appointments and services, they were all very satisfied as well. I highly recommend the veterinarian care they'll provide your loved ones. Ten stars !!

The veterinary and admin staff at Chino Hills Animal Hospital and Pet Resort are fantastic. My dog…read morewas boarding at the Resort when the caretakers noticed that a lump beneath her chin, which had been drained by another vet prior to her boarding, had recurred. The transition to the Animal Hospital side was seamless, and the communication provided by the vet team while we were traveling was excellent. I always feel comfortable leaving my fur babies with Chino Hills.

We were recommended by friends and family to take our new puppy Beary (mini Golden doodle) here for…read morehis vaccinations and health checks and we were very happy with the services we received. The Vets and staff have always been courteous and professional, and although they recommend various items, they do not pressure you to go with any specific treatments/products. You just have to be able to say no and not feel bad about it, they won't make you feel bad about saying no either, at least not in my experience. Facility is clean and they always understood our apprehension about not being able to set the pup down until all of his vaccinations were complete, and ensured us they had the room and area cleaned before we could set him down, which was a huge relief. Our puppy always seemed to be excited to see their technicians and vets, so to me, that's a good sign. We have not yet had the chance to check out the pet hotel/resort as our pup is not neutered yet, which is one of the requirements, so that's still TBD.