They were great when we lost our beloved "Hitchie". Very…read morecaring, professional and prompt service as well. I highly recommend them and am thankful for them.

The people who work here show no sympathy, seem very cold, disinterested, and are abrupt and rude…read more They get two stars because they did do the job, so I guess there's that. I wish they would be nicer and show at least a little genuine compassion. I suggest finding another option with people who are kind.

I've taken all of my pets here when their time to go to heaven arrives, over the years, 10 in…read moretotal. my beloved dogs, cats, reptiles etc. are resting in a high quality beautiful wood boxs with a perfect lil paw or claw print and a lovely poem. The staff has always been very sensitive and helpful. Off all the hard things to deal with in losing my pets, calling gateway is my easiest choice. their prices are very reasonable and they truly do care. I am very grateful for gateway and its staff.

I had made arrangements for my cat, Max-Arthur, through my veterinarian but wanted a different urn…read morefor his cremains. It was an easy phone call to make this change. The lady who answered the phone was kind and compassionate. Now "Max-Max's" earthly remains are in their final resting place, a beautiful multicolored teal metallic urn. There is also his paw print keepsake which came with Gateway's cremation package. Making final arrangements for a beloved pet is always difficult but the ease of taking care of a minor but important detail gave me peace.

This is such an incredibly difficult decision for any of us faced with the rapid deterioration of…read moreour lifelong family companion. Our Bella was a 15 year old Aussie when we made the decision to euthanize her at home. Dr Nicole communicated with us throughout the day as to her arrival time. She was so extremely kind and supportive. She explained to us how the process works and gave us as much time as we needed to say our goodbyes. This was the best possible outcome for an incredibly painful experience. It has been a month since Bella's death and I finally can write this without crying. Dr Nicole really helped us feel that we had made the right decision. Godspeed Bella and thank you so much for all your love over the many years.

This was one of the hardest days of my life. Serene Passages made it so much gentler. I reached out…read morethrough Yelp first as I couldn't quite make myself make the call. Don was incredibly kind and empathetic. He was able to give me quotes and all the information I required. I'm thankful for the auto message function as I had difficulty responding. My husband made the actual call weeks later. Don again, was incredibly empathetic and kind as he walked us through the steps. On that day, Dr.Nicole came over and was amazing. I couldn't have imagined a gentler experience for my babies. She was so patient, gentle and kind. I'm so thankful, I don't think I have the words to describe the gratitude I feel. I was so scared about them having scary anxious feelings when it came time for euthanasia. But after a lot of excitement which Dr.Nicole was gracious about, my babies settled down and sat with us. I am grateful for the conversations we had. We were never rushed, or judged. She was so empathetic. It was such a devastatingly sad, surreal experience. Neal had started to deteriorate so rapidly this year. His sister Sara had started to not be able to hide how ill she felt. I don't think I would have ever been ready to let them go. As I look back at my pictures and videos it's easier to see that they were both ill. It was so easy to look past it when they were here. I'd compare them to the pictures and just add accommodations for their comfort. Because their smiles, the love in their eyes...the tail wags were still there, different, but there. It was so hard to admit it was time. All the anxiety that had been eating away at me for months washed away and was replaced with a bottomless sadness and relief that my babies were no longer suffering. They were two amazing small little dogs who left an unfathomable chasm in my heart. The after care was also above and beyond. I can't recommend them enough. If you are reading this and you think it is time, Serene Passages is the correct choice.

Though open to anyone, if you are of a witchy persuasion, this is your place, and this is your…read moresign. The beautiful, kind, sophisticated and intellectual folks of Precious Creature will handle your loved ones with the utmost of care, delivering back to you tasteful remains with every safety taken, on top of a hundred considerate, stylish little touches. Worth every penny. Thank you for returning Reapurr's little skull with love. Here he is, after my arrangement!

Lauren was so wonderful and did an absolutely amazing job. She treated my dog with such wonderful…read morecare, and took her hide and preserved her fur so beautifully. She communicated every step of the way and asked a lot of questions about how I wanted everything to look. Lauren is so gentle and made my family and I feel very safe during our grieving process. Thank you Lauren, I can't begin to describe how much your kindness, care, and wonderful work means to me. Anyone who is looking for any type of after care for their passed pet I cannot recommend this business enough.

We recently had to say goodbye to our Labrador, and it's still incredibly hard to put into words…read moreeven weeks later. The pain is very real. The vet who came to our home was compassionate and patient, giving us all the time we needed to say our goodbyes. She walked us through each step with care and understanding, which made an unbearable moment just a little more manageable. Having our other lab there also meant a lot--it truly seemed to help her process the loss too. This was one of the hardest experiences we've ever gone through, but we're thankful for the kindness and support we received during such a difficult time.

This company is a robbing no sympathy having ass company…read more They stole my money Didn't even confirm any details as far as address or if I needed their services and STILL charged us 500 w out doing anything Did NOTHING

Alfie is a patient of Oak Valley and we love it there. Everyone is amazing and you just get all the…read moregood feels when you go in, like they genuinely care. I appreciate that so much! I wish I could remember everyone's name, there wasn't a sour one on the bunch. Everything is clean and tidy, no stinky odors! I would highly recommend them for your fur babies

After a long hard battle with non stop issues and dealing with a vet that sounded like she was a…read morehippy on acid I just gave up and made the call to the veternarian medical board and turned them in. I had a much needed prescription for hyperthyroid get rejected for stupid reasons over and over and they never bothered to email me or anything. No matter what you do how much of it you do.. they only see you and your pet as a dollar sign. . My cat that has hyper thyoid all they want to do is have me bring her backlfor one blood test after another.. She is old... she is already 14 and at the end stage of her life.. just give me the perscription for the year and stop with the gosh dang games already!! I finally made the heart breaking decision that if its my cats time to go.. then its time to say goodbye.. she will pass in the comfort of her home and no more twisted crooked doctors are going to torture her ever again.. The big tall male with a turban on his head tried to convince me that a wound on my cats head had puss and it clealrly did not. I took the medication home and he was fine in 3 days. The crooked sick and twisted jerks in this place make me sick!! I tried switching to green valley in yucaipa they were so inept that they couldnt even get the prescription called over!! I was on the phone being passed back n for by the pharmacy and he vet!!! Then the receptionist MK smarted off to me that it was job as a "Responsible" pet owner to do thier job for them!! The nerve of her talking to me like that after they took my money and tortured my cat!! The calimesa dr. forced a urine sample out of my cat by poking a huge needle into her belly to draw the urine out like that was a normal thing to do???/ Without my permission!!!!!I called the medical boar on them.. All I Can say I never had this issue with city of industry vet office in Losangeles..All the vets out here are awful!!!

This is my third visit here, and I feel like that says everything right there--but I still need to…read moresay more. The first time I came, I honestly thought it was a fluke. The level of compassion, the patience, the fairness in pricing--it almost felt too good to be true. The second visit confirmed it wasn't a fluke. And now, after our third visit, I can confidently say: this place is truly special. I brought in my sweet chocolate lab, Blue, who was dealing with a pretty bad ear infection. From the moment we walked in, the care and attention we received were on another level. Derek took the time to thoroughly clean and flush her ears--not rushed, not careless, but gentle and intentional. He even showed me how to properly do it myself at home, which I appreciated more than I can say. That kind of education and transparency is rare. Then the doctor--Dr. A (last name started with a Z, I wish I remembered it better)--absolutely blew me away. Instead of jumping straight into the exam, he took the time to connect with Blue first. He recognized immediately that she's a sensitive girl and doesn't love strangers. So what did he do? He got down on the floor with her. He talked calmly, gave her space, and let her come to him. Within minutes, she went from anxious and panting to calm and trusting. I've never seen anything like it. He was then able to examine her completely--from nose to tail--without stress, without force, without fear. That alone speaks volumes about his skill and character. What also meant a lot to me is that he took the time to listen to everything I had to say--even my more holistic approaches (as my husband jokingly calls it, my "hocus pocus"). He didn't dismiss me. He respected me. He explained things clearly and made me feel confident that my dog is in great health overall. He also had an honest conversation with me about the risks of not spaying at her age, but in a respectful way--no pressure, no judgment. They truly respect your choices as an owner while still giving you the information you need. That balance is rare. At a time when so many places feel rushed, transactional, and overpriced, this clinic is the complete opposite. They are compassionate, knowledgeable, patient, and fair. I am beyond grateful to have found them. Bleu is already feeling better, and I feel better knowing she's in such good hands.

This is my Peggy June I had to let her cross the over the rainbow and was told that before they…read morehave her cremated they would have a paw print done and that there eases me cause I can do a collage of photos with the paw. Today I called and got an answer back someone there office messed up and didn't put it in the computer and now I have nothing only a memories and pictures. Even though the girl offers a card of her nose print and a paw I really wanted the clay mold. 210.00 is not what was important it was this sweet loving dog I see before me as a memento. I feel like I'm dying all over again. I'm very disappointed on how someone in the office just didn't double check while putting it in the system or telling the place she was cremated at.

The staff is absolutely amazing - each and every one. I am so moved by my experience following one…read moreof the most heart wrenching losses in my life... I feel very grateful they were there. The everafter artwork option sits in the center of my living room and is beautiful. I also wear the pendant nearly every day. The products are quality and I'd give the service 10 stars if I could - Thank you West Coast, for everything.

I wouldn't even given them one star!!! I'm absolutely devasted and disgusted with their service. I…read morereceived my paw print and ashes and they are NOT my beloved cat, Thor. The paw print is WAY too small. I held his paw every day of his life and the day he passed. His paws were amazingly large. My cat was a very large Maine Coon and the size of the paw print is WAY too small. They used a generic paw print that is the size of a kitten! Are the ashes even my pet??? This is just not right on so many levels. There is NOTHING they can do to make this right and I just feel sick.