Would rate lower if I could. Petco grooming was absolutely terrible. I booked an appointment almost a week In advance and was hoping they wouldn't overbook, but they did. I purchased the package with deshedding, and full wash. My dog was returned to me after 3 hours still wet, and barely defurred. All the fur was brought to the surface with the industrial blow dryer then just left there. My car became a furnado, my dog smells awful, and now my house is covered in husky snow. Overall terrible job. DO NOT TAKE YOUR DOG HERE IF YOU HAVE A LARGE DOG. They dont have any idea what they're doing. read more

DON'T BUY FISH FROM PETCO! They sold us an Ich infected fish which in turn infected our entire tank. We have had these fish for years, and they were very hardy. So far, we lost the original fish that infected the tank, and we lost one of our old guys. Apparently, the poor guy also got a bacterial infection which completely dissolved his fins. We went to the store and told them they'd sold us an infected fish, and we pointed out that the tank we got the fish from was infected, there were white spots on many of the fish. The guy told me they don't sell infected fish, and that we already had the disease in our tank and that we had stressed them out and that's why they got sick. This is a bunch of bull, and I don't trust them one little bit. I will never shop at PETCO again for anything! read more

Petco - This poor guy, who'd been with us for years, just died. RIP Le Tigra. I'm sorry we couldn't help you in time! - Pet Stores Near Me - Glendale, California

I have a hamster. Yes a roborovski hamster. I adore him. I love this little guy to pieces. We bought him from here for about $15 bucks. However, the condition that these hamsters are in is no way to live. They are stuck in this tiny little glass tank with maybe 5-6 other hamsters cramped up in a little hut. Their only food is pellets. Everytime I go, there's only pellets in their food bowl. C'mon now, change it up a bit. Give them some fresh fruits or veggies. The other hamsters (the bigger ones) look like they are on the verge of death or they are really bored outta their minds. Otherwise, food is so so prices about $7-$10 for a bag of goodies for my hammy. Bedding's about $10, which I guess is a little expensive. read more

Petco - a cute little hamster playing in his cage - Pet Stores Near Me - Glendale, California

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Went in this morning right when they opened to buy a parakeet. I was probably the only customer in the store cuz it had just opened at 9am. I asked for help and one of the employees told me I had to come back after 1pm because 'the person who does the paperwork for birds comes in at 1pm' and that they wouldn't be able to sell me a bird until then. I called two other Petco stores and neither of them had heard of this ridiculous policy of 'having a bird specialist for paperwork'. I drove to another store to buy the bird and it took only 15 minutes to complete the transaction. I later called the manager to complain about their lazy employee and stupid procedure, but the manager wasn't helpful either. He just said they're understaffed that's why. Let me remind you , at 9am I was the only customer there!!! Are you so understaffed that you can't help a single customer? Then why don't you cut your store hours? What's the point of being open when you can't serve a customer? This is my neighborhood Petco and I've been going there for 10 years. Won't be going there anymore. read more

I've been taking my dog here for almost a year or more. Rene is very good with my dog I also had the pleasure to have other groomers here see Loki once or twice and they where kind. read more

Melissa did a BEAUTIFUL job!! He came home a different dog! She was able to make my pound puppy look like designer dog! He's gotten so many compliments. Best of all she seemed very nice- always hope he's with a kind groomer! Thanks, Melissa! read more

Petco - Pet Stores Near Me - Glendale, California

Highly recommend never to come to any Petco especially this one. If you have an appointment for a vet appointment they DO NOT honor it. Please avoid Petco at all costs if given an option. They do not care about the well being of pets at all. If possible report to animal cruelty. read more

Terrible, I ordered medical food for my pet online and set it on repeat deliver. Not only did they botch the deliveries, they sent the wrong food several times. I disputed one charge. But left all the others even though they were incorrect because my pet could use them eventually. They never responded to my credit card dispute which I found odd and unprofessional. The next time I try to order food they refuse saying that I had to pay that charge back before they would send the food. So they are basically like medical food mafia for your dog. Better hope nothing goes wrong or they will hold your pets food and medicine hostage. read more

Ive been taking my dog to Petco for 3 years now to get groomed. This last experience will be the last time I ever take him again. I never thought to really take a good look at him, after all I've been taking him here for 3 years. However this last time, he came home with a scar. They cut a little too much. It's NOT OK to not inform me of it. How would you feel if a hairstylist cut a piece of your skin off?!?! read more

Petco - Took my dog for a grooming and he came home with a scar! - Pet Stores Near Me - Glendale, California

LOVE this Petco! My husband and I recently got a Goldfish (you'd think we just adopted a child - we love this freaking fish!). Anyway, we had no idea what we needed to get started an Lyndee was right there to help us out! She was incredibly knowledgeable about all aquatic life and she was able to give us several great pointers as to what we needed to do for our fish to be successful! We had a brief scare where we thought that there was too much ammonia in the water and so she told us to bring in a sample of the water so that she could professionally test it! It turns out the water was too high and the pump wasn't able to properly circulate the water (to get more oxygen to circulate). We felt so taken care of and she took the goldfish just as seriously as we do. We loved our experience coming here! read more

Had to order items from this location, due to regular location not having stock, walked in 1 day after order. line of 10 customers, asked if i could get my online order, was told to wait in line! read more

Hiam is a extraordinary trainer! Our puppy adores her and we are so happy with everything she's teaching us! Looking forward to taking more classes with her - she's awesome! read more

Petco - Hiam teaching Arlo down - Pet Stores Near Me - Glendale, California

Funny story..... So I came here to get some treats for my little girls 3rd birthday (a siberian husky). It didn't take me long, I hit up the treat bar, filled that up to a pound of treats and then turned around to hit up the rawhide bones. I went to the cash register and was rang up. I was really annoyed at how expensive my total had turned out to be. The sign said it was about $4 for a pound of those treats and $2.45 for a pound of the rawhide bones. I wasn't sure how all that amounted to $12.00. I'll admit I was a little rude and I asked that the cashier take out two of the rawhide bones since the two that I wanted were already big enough to satisfy my pups. My attitude radiated yet the cashier kept her cool and was super nice. I sometimes fail to realize that it isn't the employees fault (as it never is when it comes to prices), it's the store. Upon returning to my car, I noticed that my iPhone was missing! I looked high and low. I panicked and naturally at 9 months pregnant, one would be extremely hormonal and may not act accordingly. I marched back in to the store and the cashier was so quick to help me try to find my phone, while still working as the only cashier opened at the time. I wished I could have gotten her name, because I truly feel that she was such a help and went above and beyond to try to help me out. I realized that I had left my phone at the treats station and that a couple of girls that had walked by may have been the ones that had taken my phone while my back was turned. I ran back to my car to take a double take, but no phone was there. I ran back in and the cashier gave me her personal cell phone to use so I could call my provider to locate my phone per GPS and to take care of it should I not be able to locate it that way. The manager came out and was absolutely no help to me whatsoever. All he said was "oh, you lost your phone? Sorry." When I asked him to view the surveillance cameras, his response was "the cameras don't hit the treat bar, it only covers the cash registers." I felt he could have been a little more sincere toward me, just like the wonderful cashier that was helping me was. Upon calling my provider, my dad was in the area and came by. It had been about an hour now, my sister was on the other line trying to locate my iPhone on her computer with the provider on the line, my dad was triple checking my car as well and was on the 4 way call with me and the provider and my sister when I hear "is your phone white with a hello kitty cover? it was in your car door!" Needless to say, I felt like a complete idiot, I have never lost my phone or have ever been that careless before, mixed in with all those pregnancy hormones, it was a bad time. I will always return to this Petco now because that one cashier really did go out of her way to be kind to me eventhough i was such a bitch about the rawhide bones being so expensive. Now I think I'll think twice before I spew my venom. So, I guess what I'm trying to say is, the prices here may suck and be more expensive, they may lack in what they have in stock, their manager may not be the most personable person and they may be understaffed, but the staff that they do have care and are compassionate toward the consumers. I really, really appreciate that. read more

Customer service was ass , I always come here to shop for my dog and there's been times where they are nice , I went there couple days ago the girl at the register that was helping me had the biggest attitude ever ! Once I was done paying for my items instead of her handing me my change nicely she throws it at me near the table and she also threw my receipt at me aggressively . I don't understand how any of this is ok but I guess . If your a employee learn to have some manners towards your customer . read more

This petco doesn't groom cats. If you want to buy a bunny you have to go through a different Carrier and apply online. No bunnies on sight. They seem to never have a lot of reptiles on display. Betta Fish need to be taken care of. I bought 2 fishes that died. You should google how to pick a healthy Betta online. If your fish dies you can return it BUT you have to bring the receipt, dead fish and a sample of the water you had the fish in. Betta price: $5-$15 read more

Petco - My beautiful fish - Pet Stores Near Me - Glendale, California

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Used to bring my pet since he's a puppy in Petco and other groomers don't have any comments. Only when Breana or Bree took care of my pet and rejected him, she said that there's a note on my pet's record that he snapped when Jennifer took care of him (both of them are from Petco Glendale). I knew already that my pet wasn't handled professionally and gently during that time. But still came back for my pet to get a bath and everything was great with Melissa. My pet is friendly and doesn't bite, he can even walk beside me without a leash. He was provoked or had a traumatic experience with them. I saw what Breana did, he tied my pet's neck on table's rod (look so tight) and grabbed his back foot without gentleness, cut right away the nails. Not even trying very hard she brought me my pet back, told me that I could no longer bring my pet with them and advised to bring him to a groomer who will put muzzle which I think will give another traumatic experience to my pet again. Breana and Jennifer should not be groomers as they don't know how to handle dogs with trauma/bad experience. They are not PROFESSIONALS and no patience, because if they are, knowing that there's a record they should have handled it better. I guess they're maybe kind, gentle and will try hard if they knew your pet. read more

This place is so disgustingly dirty. I've been too various petco locations and I was surprised by how filthy this location is. There is dried up dog urine in almost every isle and the floors are just overall DIRTY. It's also one of the smaller stores I've been too and their selection is not the best. Will never return. read more

I took my little fur baby for his spring hair cut and got the spa treatment. Nicole did an amazing job like always. He looks so handsome and he loves his new hairdo. Thank you Again Nicole! read more

Petco - Pet Stores Near Me - Glendale, California

Have been shopping this petco for 5 years now and very happy with the service. Sometimes the website is glitchy and lets u buy items for pickup that are not in stock and after u pay u get the email of not product availability, but each time the employees were very helpful and delivered my item for free. Thanks! read more

I love this place! All of the employees are friendly, more than willing to help and always greet me and my dog! This review is specifically for Nicole in the grooming department. BELLE (my dog) AND I LOVE Nicole! She is professional, prompt, friendly and caring. You can tell that she loves what she does and is always enthusiastic. Thank you Nicole for taking good care of belle, I feel that she is safe and happy in your hands! read more

Petco - Pet Stores Near Me - Glendale, California

The most unorganized petco ever. I don't usually put reviews on yelp, but I'm amazed of how by spending 380$ on my dogs treatment, they couldn't find a single information out of their "system". Ended up wasting my time an canceling my grooming appointment. Just want to add up that I made a call a day before and they didn't tell me anything about the requirements for grooming what so ever. Very disappointed. read more

I went before and wasn't pleased. Until today 1/27/2020, this review is mainly for Bree from the grooming service. I just want to say thank you for a wonderful job on both of my babies! Coco and Macy looked amazing. When I picked up my babies, I didn't recognized them. They were beautiful, amazing, and just 110% hands down. I just loved it so much. Thank you again. And they will see you again on their next grooming appointment. Her customer services says it all: honesty, integrity, responsible, job well done, friendly, etc. Keep up the great work read more

Used their Vetco Total Clinic and they were super friendly and helpful. Doctor Colon and our great Vet Tech made our visit as stress-free as possible. Our dog was treated and pricing was transparent and upfront. Definitely gonna be coming back for future visits. read more

I went into the store to buy a couple fish. I went with a 7yo and a 5yo. The 5yo immediately started screaming at the top of his lungs but I was determined to get the 7yo his fish. Angie was a freaking god send. She sat with me and the 5yo for 10-15 minutes (honesty feels longer when kids throw tantrums) and helped calm him a little. I'm so thankful for her and that people still show kindness like that. read more

I've tried calling them will return different times on 10 different occasions they never answer their phones.

Total mess. Dirty. Everything is everywhere on the floors and shelves. Literally no one working on the floor. Routinely one check on person for more than six + people waiting in line. No One Cares Here. NO ONE. How does this store manager still have a job?? read more

Made a vet appointment with these people 10 days ago for my cat who has urinary issues. Today the day before the appointment when I desperately needed the tests run that k told them needed to be done because now today my cat is peeing blood they decide to cancel my appointment that is very much needed to reschedule due to short staff. I understand being short staffed but shouldn't the appointments that are necessary not be the ones that get canceled and rescheduled? No instead they tell me to take him to ER so I can spend 100 times more money on the same tests and antibiotics that he needs for his urinary issue. This place can go to hell. Even when I made the appointment the monotone man who made it couldn't even be bothered to put on the notes this is urgent. Now I have to struggle to get my cat the care he needs desperately. Screw this place. read more

Hands down my favorite Petco!!! I've been to 2 other Petco's but they don't compare. I'd much ranch drive further to come to this one!! It honestly feels like we come here 2-3 times a week! LOl! And all the employees are so nice. And always answer any questions I may have thoroughly. They are well informed and always recommend the best products. A couple weeks ago the manager Adrian helped us out with a puppy gate she was extremely nice and even gave us a discount since there was a rubber piece missing. And today, in my most recent experience we took our puppy to Puppy Play time and Patrick was the best!! He was extremely nice and treated all pups equally. My husky has so much energy so it was nice to see her jumping around and playing around with other pups!!! I could not stop smiling at seeing all the pups playing!!! Can't wait to keep coming for puppy play time here with Patrick!!! read more

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Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My dog doesnt interact with other dogs and is a house dog. I called Petco and they where no help at all. The store manager is saying if it was from them then other people would of called to complain about their animals (how do I know they havent called?). And the best part they said if the dog got the kennel cough from them, then I would of saw the symptoms immediately. Obviously they didnt know what they where talking about because after I did my research it says "Symptoms usually develop three to ten days after exposure". Overall, very un happy and will NEVER take my dog there.... What a shame, took her for her first haircut and that would of been her last time there. VERY VERY VERY UPSET!!!!!!!!!! The management team needs more training, they dont know what customer service is. read more

My daughter went in to this store to return a hamster that bit my nephew and then bit my daughter twice. She was told by an associate this morning that she can bring the hamster back and switch it out for a different one since he was originally purchased at this location. She went back in the afternoon, spoke with the manager Topaz, only to be laughed at and Humiliated as she told her she was misinformed. Not only was it very unprofessional but she belittled my daughter when she laughed. My daughter shops at this location all the time, as she has bunnies and parakeets as well. My daughter called me crying, so naturally I went over there and asked to speak to a manager. The manager David came out and spoke to me. Not only was a He apologetic, but highly professional and empathetic of the situation when I explained my daughters experience. Thank you David!!! read more

this huge store doesn't have salesmans!!!we came here around 11am.they said they cant sell me fish because the section salesman is at lunch.they told me to come after 1.30 (nonsense for this kind of store),but i came back at 1.20 and its been 30 minutes im waiting for someone to come and help.i asked both cashiers to send someone,and they just did nothing.very disappointed and definitely gonna find another store for my future purchases. read more

Breanna, Talar and the whole Petco grooming krew are the best. Always great work and service!!! thanks breanna, you're the best!!! -rocko read more

Petco - Pet Stores Near Me - Glendale, California

We have 5 dogs. We do all their supplies and grooming here. I called mid-week to make an appointment for all 5, they could not pick up the phone, so I left them a message. I followed all their prompts, my name/number, dogs names, services needed, desired date and time. No call back Thursday, Friday or Saturday. So I called them, they kept me on for 10 minutes, they're fully booked, but checking to see how they can fit us in. Then. They hung up. I called back, same info, then suddenly I'm transferred to a 3rd person who reiterated how booked they are, but he'd gladly see our dogs on Tuesday. This person was Ramón, the store manager. I told him about no call back and what a volume we do with his store. He said the understood, and kept repeating the refrain that they were fully booked, but each time at a louder volume. He's a BULLY. At some point someone there could apologize for the missed call back and thank us for lots of business and good tips for the kind groomers. I hope Ramón learns to be kind or gets replaced. The groomers are all kind and polite. read more

Went in for a fecal exam for my husky and the doctor on duty (white male) said he couldn't issue me one because he was only authorized to give vaccines, take temperature and check heart rate... So, have I not been taking my now 1 year old husky to a certified vet or are they just veterinarian assistants with lab coats? Then he rudely proceeds to try and dismiss me by saying that the fecal tests that they have are only for puppies and don't test for the common parasites... so what do they test for and second off no where on the website does it say that fecal tests are only for puppies... Just annoyed that I had to waste time and gas only for him to tell me he couldn't do anything, yet the other female Asian doctor who normally cares for my husky when I go into vetco never hesitates to check him out even if I have a slight concern. It's quite evident how some people really are passionate about what they do and how some are just there for a paycheck. read more

Petco - Pet Stores Near Me - Glendale, California

Just walked by and noticed this dog was tied up and alone in the grooming room. Looked inside and there was no groomer in sight even outside the room. People wonder why dogs have died while in the care of petco groomers. This is ridiculous. DO NOT TAKE YOUR DOG HERE TO GET GROOMED read more

Petco - Dog left alone in grooming area - Pet Stores Near Me - Glendale, California

If I can give this place a negative star I would. Can't believe I even ever shopped at this stupid location where the manager Roman would question my situation with such ill intentions even though he claims he is trying to help me out. A little advice, maybe try not to asking questions like "I'm wondering why you never used your store credit card and it's been 2 months already. That's a little questionable assuming you have pets right?". Roman, I hope you know your store isn't the one and holy grail store for pet supplies - the audacity. So please, stop with the stupid attitude questions about my situation. ALSO beware if you purchased any items with PayPal online - you won't be able to get a refund to your card BUT they'll honor you a gift card aka store cash credit card. In my situation, I was honored a store credit card. WOOHOO, I still get a refund at the very least right? BIG MISTAKE!! I tried using the card as it's been two months and the card is telling me I have a $0 balance on it. How can this be? I've never used the store credit card and I literally just scratched the card for the pin code. So as anyone would do if they are expecting a hefty amount on it, call corporate customer service except they guided me back to the store manager instead for further assistance. Also, there's no way to trace the card purchases because it's considered a cash card specifically for PETCO. Ughhhhhh what? I understand there are scammers in this world we live in today, especially during this pandemic. It's only fair to take all the precautions and investigate when it comes to refunds and gift cards. BUT it's not fair for honest and loyal customers like me to be generalized with them and cheated close to $100! Big question is where the fuck is my money and how is Roman the store manager?! I've worked in the customer service industry for 9 years and I must say, this is a big whomping FAIL. Maybe train your managers to not sound like the customer is wrong from the get go as they're concerned on what happened to their hard earned money and be more ORGANIZED. Don't tell me you're working on my case and you'll give me a call within a day or two day latest and then never follow up until 5 days later because my ass had to nag you for it. Absolutely beyond rude. DO BETTER PETCO. Thank you for wasting my precious time driving out here. read more

I keep bringing my dog back to this Petco! It is easy to make an appointment and I can schedule with the same groomer, Talar, each time. My dog loves her! He is never apprehensive . I usually get the deshedding bath and Talar takes the time needed to brush him. I also like that they call or text you to let you know,when your pet is ready. This way, he doesn't have to stay there longer than necessary. Last time, I even saw another groomer affectionately petting my dogs face (distracting) while Talar rounded his nails. It is a good feeling to know your dog is cared for and it is proven by his continued excitement when he sees Talar. read more

Petco - Pet Stores Near Me - Glendale, California

Me and my girlfriend had a very good expriance with this store. Eve was very halpful. There was another girl woth curly hear that helped us, we couldn't catch her name, tho. Anyways, the service were great, we adopted a kitten and needed to get all the necessary things for his comfort. The girls were very helpful and took their time to help us with using our coupon book, that we got with adoption. In total we saved almost $35.00. I am also getting my freshwater aquarium stuff from this store. So I am one happy customer that will always be back to his neighborhood Perco. read more

Although I adore this store, several items I purchased including pet food are available for up to $10 less a bag at the Ralph's market which is located right beneath the store. I buy my dog grain free food, I bought one bag at this Petco and as I was shopping for groceries I realize there was another bag available at Ralph's. Same size same brand everything six dollars less. My main concern is the training pads for dogs. We have a large dog I bought the extra large pads. The pads are priced double the amount that you can get them for at Target. That was fine for the moment, as I was not willing to go to yet another store. But for twice the price and half the quantity I would expect at least comparable absorbency. This was not the case. Put it this way I spent the whole evening with a mop. The help here is excellent and it is fun to look around. But numerous things are highly overpriced. I agree you can get stuff online for cheaper, so I will be only coming here for emergency items. read more

We came here with very specific goal and mind and came away with so much more. To note, the help that we get in this Petco location is great. I cannot thank the staff enough for being so helpful to us whenever we come and visit. They will go out of their way to help you look for a specific product or item. On one particular day, I needed something very specific and a staff member named Jeggo helped us and educated us about dog care in general which is very helpful. He helped us find alternatives to items that we could not find anywhere else and taught us simple, general, methods and how we can take care of our specific need. This Petco location has great staffing, though parking can sometimes be unbearable, especially during the weekend. This is a great petco location. read more