I had a fantastic experience at Petco Pasadena! I came in with questions about setting up my fish tank and was lucky enough to get help from Cameron. The were incredibly knowledgeable- answered all my questions with confidence and clearly has a real passion for aquatics. It made the whole process so much easier and more enjoyable. Beyond the great customer service, the store itself was clean and well-organized, and parking was a breeze. Will definitely be coming back for all my fish tank needs. Highly recommend! read more

This store is one of two Petco's I frequent regularly for over a decade. Overall, the Pasadena location is my favorite. Reason being, it's one of the bigger store formats among Petco's. And further, the staff is the most consistent. I have gotten to know a few of the staff including Alyx and Nicholas. They have helped me countless times when I stop by for in-store pickup orders or just a random stop-in for something I ran out of. Just the nicest people who love animals. I've only had positive experiences at this store and with everyone who works there. Inventory on hand is also usually consistent/good. They do seem to run out of doggie shampoo/conditioner more than other products I usually look for, though. Not sure why. The parking lot is a bit small but that is outside of their control due to the layout of the plaza in which Petco is located and shares with other businesses. Overall, a very well run establishment that I look forward to visiting each time! read more

WOW! Came in for a online order pick up and decided to explore the store and get some more toys for our fur babies and we were helped by the amazing associate, Kevin who truly made our experience and holiday shopping at petco unforgetable! He was extremely helpful and patient with us as we were checking out with him His customer service went above and beyond and went the extra distance to help us find the best possible deal ! read more

This review is LONG overdue, but shoutout to Petco for having affordable, positive reinforcement training available to pet parents. Also biggest shout out to Emily for being such a patient dog trainer to my dog and especially to me. She taught me and my dog so many important skills and follow-up lessons. I've learned how to teach and redirect my dog better and she gained some more confidence. Thank you so much to the team there! read more

Petco - Pet Stores Near Me - Pasadena, California

I visited this Petco today for the first time and I must say that I I am so glad that I did due to my experience with the front end front and staff, namely, Mary and the other young lady (so sweet).. Mary was so helpful informing me all the benefits that they offered and was so informative because she knew that was my first time at the store. I want to say thank you for exhibiting such amazing customer service and overall human interaction. read more

This review is primarily regarding the Petco grooming service. We have been using them for the last 4 years and have received wonderful service from everyone. Our primary groomer is Alex and he provides excellent service for our two Boston Terriers. Our female is rather timid so he is very kind and gentle with her and our male is very rambunctious and playful and he does a great job of handling him too. Our dogs love Alex and get excited when they see him. In fact, my male gets so excited he tries to jump over the gate to get in when we arrive. When Alex has been unavailable we have used other groomers and they have done well too. One time we had an emergency (my male had a seizure while being groomed) and it was handled expertly. We were very luckly that Vetco is located right next door so a veterinarian was called in to assist with the situation right away. I now use Vetco for their vaccines and wellness checkups too. It is also convenient to have the store right there so I can pick up supplies for them while they are being groomed. They have a good variety of pet food and supplies. Another convenient feature regarding the store is being able to order online and pickup in the store. read more

Mary was superb I have a lifelong disease SICKLE CELL DISEASE she gave me water when I was thirsty. Extremely helpful full of joy and made my first pet adoption the best ever!!! Thank you Mary read more

hands down the best Petco ever! Have gone to many petcos & they really don't have many options for saltwater fish nor anemones/corals. This specific location has MANY. My bf & I live in Encino & we always come out to Pasadena. We also go hoping that Ben (employee in aquatics) is going to be there because he's SUPER knowledgeable about the saltwater, he knows his stuff & we spend a good 45 mins learning from him & gives good advice since we also have a saltwater tank (we're also pretty indecisive because they have so many good options lol) will be back soon as always! (: read more

I wrote a review yesturday. I wanted to state the obvious of my deep concerns about Dr.Pohls work practices. He is an awful doctor with evil intentions. I took our family dog London to a clinic and we greeted staff so fast we said hi, bye, and thank you all in the same sentence. Rabies vaccine was complete and on our beautiful way! The frustration, the struggle, and time wasted will not be forgotten with Dr.Pohl. read more

Customer services here is horrible, no one help you here they see you looking for things and don't even bother asking. They are more busy talking about their personal stuff than caring for customers. After going around and around I need to use the bathroom and guess what they're not letting customers use the bathroom anymore. Like what? I rather drive a little bit more and go to Petsmart. read more

If I could rate the training department separate from the customer service department I would because they're fantastic and super knowledgeable. However, this is the third time where I've come in and purchased a bunch of small items including cans of dog food and bags of treats, interact with a cashier that is deadpan and supremely distracted, and then does not help out by bagging the products I'm buying to get me out the door faster...and believe me I know you want the customer turnover because I know the cashiers have other duties. It's the most bizarre thing. Yes, I bring in my own bags because I'm cognizant of the environment. But I don't ever recall a cashier's duty not including bagging the products being bought by a customer. And I worked retail customer service for almost a decade. The entitlement is laughable. read more

Let me tell you that this place makes it unbelievably hard for you to get your dog groomed here. Save your money and your time and go to a decent groomer. I called in advance in the morning to find out what they needed to get my dog groomed here and frankly all I needed was an anal gland expression, a very straight forward process and they said I just needed my proof of vaccinations. When I came in, I brought my vaccinations and according to them, a handwritten copy from the vet wouldn't suffice. They needed it to be printed, which my vet was closed already at that time. I wasted my time coming in here, didn't get to get my dog groomed, both the manager and the front desk at the grooming kiosk was not helpful, didn't offer any solutions, and all they did was keep repeating themselves. Petco has lost a customer and I will be definitely sharing my experience with my friends and family so they know not to waste their time here too. read more

The one girl with short hair and intense eyeliner working the cash register today on monday the 25th at 3pm was SO unhelpful and lazy. Couldn't be bothered to answer one of my simple questions about the location of baby feeding bottles, couldn't even be bothered to take my items out of the basket to scan them. she asked me to do it. i had 5 small items total. insane, as someone who works customer service. only giving two stars because the other girl who ACTUALLY answered my question was very sweet and helpful. i regret not asking her name. fire your cashier. she actually sucks. read more

The staff is amazing, especially Dr.Sharp! We brought our miniature dachshund to see her a handful of times now and we've only had great experiences. The staff has gone above and beyond making sure our pup is okay. I always know what's going on with my dogs health. If I don't understand something, it gets broken down in a way that I can. For example, my dog may need to be put under anesthesia for a tooth extraction. This was something we were a little nervous to do. The way Dr.Sharp explained the process to my wife and I put us at ease. I feel confident in the care and attention he gets from the staff and Dr. Sharp. read more

The groomers are patient and helpful with tips on how to make things better for my dog next time. Wait time without an appointment was only 10 mins. Great service. My dog looked great after they got done. read more

I don't even know if I want to leave a three star review from how sick I felt with the calculated disrespect I just went through here but I've been helped by other employees who were genuinely really nice to me. The guy with the black framed glasses and spiky hair that was working between the hour of 4-5 was really messed up. I was waiting for nearly an hour and didn't get helped which was fine since I was just looking at the fish and he seemed busy. I ended up asking for help after 30 minutes and he said to give him a couple of minutes. I said no worries take your time. He ended up coming back to help someone else who came waaay after me. I thought no worries since the guy was an elder. The employee did not end up coming back and my bf was checking out for cat treats. He saw him just chatting and laughing it up with his friend at the register which I thought was fine. The guy scoffed when my bf mentioned how I was waiting for sometime even prior to me asking for help. He pretended to walk to the fish section then walked outside to take his 10 minute break. Legit lighting a cigarette right in front of the entryway. What bugged me even more was him looking straight at me and getting in his car. I don't know what was going on with this guy but I would not trust him around any pets if this is how he treats people who are legit polite. I stormed out of there from how mad I was. Not that he'll care being how he is but I'm not coming back to this location cause that was traumatic. read more

I came in today, July 15 around 6:30 PM, and left super disappointed. Me and another lady were standing in line for about 10 minutes while one of the employees, a guy with glasses, was casually chatting with a customer about her cat like there was no one else waiting. I totally understand being friendly. That's great when the store isn't busy. But there were clearly customers waiting and he didn't even acknowledge us. On top of that, another employee was just standing around talking to other customers instead of helping move the line. It honestly felt rude and unprofessional. After waiting that long with no one even looking our way, I gave up and went back to my car without buying anything. Not sure if it was just the staff or if a manager was on shift, but the customer service today was really disappointing. I hope something is done about it, because this kind of experience makes me not want to come back. read more

First time dog owner and I needed help training my corgi so I signed up for puppy training classes. Robert, my corgi's instructor, is experienced, professional, and friendly. Each class Roy and I learned something new. Roy has grasped the lessons, but will return for the advanced lessons in the near future. Thank you for your help, Robert! read more

Petco - Roy graduated and received his puppy class certificate from Petco positive training instructor, Robert. - Pet Stores Near Me - Pasadena, California

Customer service and plenty of merchandise to choose. This location has a fantastic grooming facility, a veterinarian in side care and an adoption center for kittens. Parking is easy and accessible. read more

We love this Petco! The staff at this location are very friendly and helpful. This location also mostly has what we need in stock! Pro-tip, you can always check the website before going to see if anything is available for pick-up. They also have plenty of classes if you want to take puppy training! Heather S is one of the main trainers and she's a great coach! Parking can be a little bit tough on the weekends and the lot is a little tight, but there is usually street parking! read more

I always have had a great experience at this petco. There's always someone who will give you advice if you need it.

We went to take photos with Santa. The crew Santa (Rob), Eugie, Emily, and the other two staff were simply amazing! There was a group of us and they were patient , understanding and fun! Yes, fun- they distracted our dogs to take that perfect holiday photo! Excellent staff- except when we first came in to get info- the cashier with the braided hair was unfriendly- and actually rude- but it didn't deter us. You never know what is going on with someone. Such a great event! We each donated $10.00. FYI parking is bad. read more

Petco - The three dogs! - Pet Stores Near Me - Pasadena, California

Recently all the shopping carts in this store have disappeared. I purchase the refill bucket of cat litter which is really HEAVY weekly! This is the closest store to my home, the lack of carts makes it really difficult to shop in this store. Please Petco, purchase new carts. So they stop disappearing buy shopping carts with a locking devise so the carts become immovable if they go any further than the sidewalk directly next to the store. read more

Justin was really helpful and kind to us as first time betta owners. I've never had a pet before so I was a pretty anxious but his knowledge (and patience!) helped us set up the best environment for our tangerine koi betta. read more

This week-end was a trauma for my little terrier and me. With the holiday coming, I thought it was time for a nice grooming. This was supposed to be her third. She is a rescue dog, a little miracle, sweet one and she has a terrier look and personality. I chose Petco because it was close from my house. I dropped Ginger and the lady in charge told me "Teddy bear face, right?" Yes, right. How could I know that a groomer doesn't have any idea that he has to respect the animal breed's look. When I picked up Ginger she looked like a chihuahua. And it seemed that she knew it! Hair cut close to the bone, little pointy face she never had before. They refunded me but I am not sure they know what they did wrong, and we will have to wait for Ginger's hair to grow back. Never going back. read more

Petco - Top picture, Ginger, groomed by another groomer, bottom, Petco chihuahua style - Pet Stores Near Me - Pasadena, California

Jack the manager has horrible customer service he doesn't care for the customers that shop here. He is a rule follower at the expense of the customer who's been shopping here for a decade. When asked how we can solve the problem he gave no solution just dead eyes. Jack shouldn't be a manager his employees have more common sense and empathy for humans than him. Will not be returning. Other employees have treated me great but the one day I meet the manager I have a horrible experience that's everything you need to know. Jack is a class a douchebag he is the reminder why this country is going to the drain. He's a sorry excuse for a human. Anyone that doesn't see the human and only cares about a bullshit billion dollar company that doesn't care for you isn't human at all. read more

In today's competitive business environment,the reputation of a particular company plays a large part in whether customers will trust it or frequent there. I went to a Petco in order to purchase hamster food for a child's pet, and was shocked to find out that the price listed in-store was much higher than the price online. I find this to be an unethical business practice. Are you penalizing people who walk into your establishment or those who are not familiar with technology? I must say that the staff was courteous and pleasant, but that your prices should be the same for all your customers. read more

Petco - Petco front entrance. - Pet Stores Near Me - Pasadena, California

I'm so amazed with this Petco. I came in and it's super huge PETCO I came to exchange a light bulb. I met Justin and he gave me valuable information about my Bearded Dragon. I was really concerned on the lighting and her food to my Dragon. Justin gave me book and wild nature knowledge of animals. Very smart gentleman I really wish him the best in life. Thank you Justin... Thank you Samantha for my transaction. Everything is great from beginning to end. Thank you for your great customer service and laughing at my jokes. Thank you. Good job management for motivating the TEAM. read more

I just wanted to highlight how incredible it's been dog training with Emily. It's my first experience with dog training and I couldn't have asked for someone better. I would recommend her to anyone! read more

My experience was great everyone was extremely nice. Up until we got to the register where a lady named Wendy was extremely rude to my mom and I. She was extremely condescending towards us. read more

Justin at this location is the best. He sold us our bearded dragon "Rango" and taught us how to take care of him. Thanks for your help and helping us choose our new family member. read more

Petco - Pet Stores Near Me - Pasadena, California

It's crazy how the customer service is wild , the cashier didn't have enough cash and she wanted to give us 10 fives , because she didn't have change plus they makes us wait for ur change just because we didn't want all our changes in fives , plus there were mad at us. read more

Petco - Pet Stores Near Me - Pasadena, California

Came to Vet-co here for Joey's one year check up! Everyone is so friendly and adores Joey! Vet techs are very efficient and helpful. The facility is very clean and welcoming. The Vet Ms. Sung was very kind and thorough, gave Joey a clean bill of health! Even took care of a hair ball wad behind Joeys ear!!! I was not charged a grooming fee!!! Very generous!!! read more

I like this Petco location. Staff is always friendly and willing to help. Lately, I have been ordering online and just come here to pick up. They are pretty quick. Within the hour of ordering online, I get an email that says my order is ready for pick up. The only thing that's a bit challenging here is their parking. They share the space with other retail stores and it is al m out always full. Make sure you sign up for their rewards club. I have gotten some discounts because of accumulated points. read more

Petco - Pet Stores Near Me - Pasadena, California

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I just rescued a chiweenie and needed to buy a ton of different items. As a first time dog owner, I had so many questions! The staff was extremely helpful throughout my entire experience. They answered all of my questions, and they recommended certain products based off of my needs I love that they have so much variety, and I love that they have a big fridge full of Fresh Pet. A few people recommend them, so I tried them and my dog just loves Fresh Pet. They also sell the Ben & Jerry's puppy ice cream, which I highly recommend you buy if you stop by this Petco. All in all, I've only had great experiences with this Petco location. I will continue to be a customer here. read more

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VETCO IS A SCAM! first off if your business has a no profanity sign you know they're scamming and have tons of angry clients!! Tried to charge me all these extra fees when i simply asked for an allergy shot. They're sneaky trying to add a full exam checkup fee for the visit when he doesn't need it he was just seen 3 months ago ALL I NEED IS AN ALLERGY SHOT and adding vaccines that I DID NOT ASK FOR ON MY BILL. Look at full receipt and charges BEFORE paying. BEYOND SCAM AND SNEAKY VERY SNEAKY. I should've just went to affordable animal hospital and pay a lot less through a walk in! They do not care about your animals well being. It's sad they only care about money. Not professional at all especially for the extra costs and fees read more

Petco - You must always scam clients all the time - Pet Stores Near Me - Pasadena, California

Let me just start off by saying that the entire staff, including the manager, is amazing. They helped me get situated with some returns I needed to make with fish aquarium equipment that I had purchased which did not work as planned, and made it super easy to do so. From there, Niko helped me get everything I needed to set up my new saltwater tank, which I'm so excited to have cycling as I write this review. He was so knowledgeable and helpful with the entire process, Petco should for sure give him the recognition he deserves, he's expert level with the fish stuff. Really, the entire staff here is great. read more

I have been to many vets and not only is the front desk staff very friendly and organized but the doctors- Dr. Pohl and Dr. Hong have been amazing. Very caring and thorough. Highly recommend this clinic. They spend quality time with your pet. read more

Don't waste your time and money with the vet clinic here. My bf took our cat with a gimp leg to an appointment here only to be told by the veterinarian herself that she was not able to get our cat out of the carrier because he was hissing. After realizing he was being charged $70 for an evaluation that didn't happen, he called the store manager in hopes to get a refund. She claimed an evaluation had taken place but why would the doctor claim she was not able to even get the cat out of the carrier and even offered medication to be able to do it next time???? So either Dr.Casey lied to scam us out of more money for another appointment and the medication OR the store manage, Andrea, lied to get us to pay for literally nothing being done. It's just all a scam save your time. read more

Hands-down, great veterinarians, and wonderful customer service. They treated my family and I with empathy and compassion. A huge shout out to Andrea . She is an amazing office manager without her our beloved cat Lilo would not be doing as well as she is now thank you so much. read more