I keep trying to get the prescription food for my cat here- they either Never have it or if I've asked for them to notify me if it comes in or save it & I'll pick it up it's never done. No compassion whatsoever for people who need the prescription food for their animals. Very poor customer service. I wish I could go elsewhere to get it but limited accessibility. read more

I've been coming to this location for many years. On the weekends you will typically find various rescue organizations holding adoption events like, Kitten Rescue and Bunny Luv Rescue. In fact, I adopted one of my fur babies from Kitten Rescue after seeing him at one of PetCo's adoption events - funny thing is he's a dog and not a cat. I remember not wanting it to be an impulse adoption so I waited a week before contacting the foster to see if he was still available. She said to me, "I'm so happy to called because everyone at Petco said, 'You are the best pet mommy.'" That was 9 years ago. The store is very clean and well organized. It is easy to find essential supplies for your pet. I have dogs, a cat, a bunny, and fish so it is nice that I can pick up what I need for them in one place. The people that work here have a genuine love for animals and are happy to tell you about their pets, which I love. Everyone that I have encountered have always been very friendly and helpful, especially Colby he is fantastic! This facility has a groomer and vet clinic on site. There is free parking in the lot in addition to street parking. The lot can get busy due to the other stores that are in the shopping center. You also have to be careful not to park on the street between 3 p.m. - 6 p.m. during the week our else your car will be towed. read more

DO NOT PARK ON ARROYO PARKWAY , weekdays between 3 to 7 pm. I returned to my car at 3 pm & it was already loaded onto a flatbed & heading out ($65) Pasadena citation & impounded($200) & a additional special fine from The Pasadena City Hall ($150) TOTAL: $415 .00 plus Uber, I'm not sure why it's not posted in Petco or at least customers given a heads up from the staff that the flatbed tow trucks are there!!!!!! Surely they've had upset , confused customers who have been towed , not knowing what to do carrying live pets and purchases and no car !!!!! There was a woman who had a huge cart full of purchased pet supplies & she was also towed . We helped each other get to city hall and then to the impound lot in Alhambra . ( no help from the Petco staff sadly!!!) Lived in Pasadena for decades and never had such a nightmare!! Shame on Petco for not alerting its customers. Shame on the City of Pasadena , for its money-hungry-greed !!!! read more

I brought my dog for the first time for grooming and nail clipping. Manny was very attentive to my dogs needs and was very helpful/knowledgeable about what they recommended. They took about 1hr30minutes or so. I was very pleased with how wonderful my dog came out! I was very hesitant about bringing my dog because I just wasn't sure how she would react, but Manny said she did wonderful! I will definitely bring her back again! read more

Jack and most of the employees here are great! But, had this experience most recently... Nico may be racist and that is not a card I like to play. He was extremely hostile to me about exchanging a flea spray that was broken when I purchased it. Because of my illness I was unable to make it to the store until today. Only to be treated like a criminal! I was exchanging the merchandise and even purchasing more items! He in no way apologized to me and neither did the store manager. Allowing employees who engage in extreme micro aggressions with know apology is deplorable and I strongly suggest employee training on discrimination. I'm very close to reporting this to my Allowing employees who engage in extreme micro aggressions with know apology is deplorable and I strongly suggest employee training on discrimination. I'm very close to reporting this to my contacts at KTLA and KABC. I'm not bluffing at KTLA and KABC. I'm not bluffing LinkedIn.com/in/nicoleltate Jack was very helpful but I guarantee that if I were white, Nico and the store manager would not have brushed away the issue with zero apology. I literally cried in the parking lot. So disgusting. I've contacted corporate. read more

This review is for the Vetco clinic that is somehow part of, but not really Petco. But you make appointments through the Petco website and the Vetco is right at the corner of the Petco store. I signed up for a rabies vaccine that was advertised as $28. Just a rabies shot for a dog. The assistant later informs me that the vaccine clinic is run by Petco and not Vetco. To get a vaccine at Vetco you'll need a 70 odd dollars exam plus another 30 odd dollars for the rabies shot. I could get a better check up at an actual animal hospital and not a pet store clinic. This is misleading practice by Petco/Vetco, if you're advertising a 28 dollar rabies vaccine program, then offer it and be clear when and where it is valid. Clearly not the case here. Good thing they let me decline services and not charge me anything. Still a waste of time. The store needs to be clear on what they offer as far as rabies vaccine goes. To make things worse, Vetco says I needed to make the rabies shot appointment at the other side of the door. Went to Petco, who then points me back to Vetco at the other side for appointment. This is worse than the DMV and I would not personally trust my dog to a business that can't even correctly advertise their services, costs, or even who runs the vaccinations. Go to the Pasadena Humane Society for rabies shot instead, or to an animal hospital that has more capabilities than a pet store vet clinic that's located at the corner of the store. This place charges the same price or higher than an actual animal hospital, not worth it. read more

I want to start off by saying I drive over 40 miles to this location since they have a saltwater fish selection that's a step over most Petco's. This visit I picked up two corals and they were advertised as %25 off all corals, I double checked with the gentleman that assisted me and he confirmed the ones I selected were indeed %25 off. When I got to the register, I was helped by Alex (at least that what she said her name was) short dark hair, heavy black eye makeup and multiple facial piercings . Alex may be the rudest employee I have ever encountered at a Petco. When she rang up my two corals, informed her they were supposed to be %25 off, she paused, looked at me then stated "im going to check" I responded with "ok, I asked the guy who helped me before he bagged them" she smirks and say "I'm going to ask him" I responded "go ahead" while waiting for a response on her radio she sarcastically says "they usually write it on the bag" I said "ok, but there was a better way to go about it" she said she didn't care. I said I know you don't care about giving poor customer service then she shrugged and smiled... she calls over the radio to ask "did you help someone with two corals he's saying they're %25 off" after a while no response she asks again, then someone (obviously annoyed) says (just got to him) then the gentleman from aquatics confirmed they were indeed %25 off.... She offered no apology or remorse for her piss poor attitude. This encounter really made me wonder if it was even worth it to come back. Generally the staff is polite but "Alex" left me with a bad impression. read more

my cats and i love vetco! i definitely recommend buying vital care premier as it helps a lot on savings, especially exam fees. while prices may be a little higher here, the care from the team makes it worth it! we've never had an issue with vetco, and my cats seem to have good experiences. vets offer a lot of insight, prices are always broken down and explained (plus they don't try to persuade you! they understand if certain treatments are not best for you at the moment), and the entire team is really nice. read more

Seriously stunned that this spot doesn't have 4+ stars! This is one of the best Petco's I've been to. Customer for years and it consistently gets better bc many of the same employees still work there!!! Shout to Colby the manager - he's great. I've never experienced anything negative, but I'm friendly and cordial (like attracts like!). Highly recommend using their Pick Up option and they usually have my items gathered within an hour window. It saves my husband the annoyance of searching for stuff he doesn't know where it is haha Especially during the Covid-19 times it's convenient and if something isn't available I'm not charged - easy! They also have Curb Side now but I haven't tried it. Our vet is also attached to this location (Thrive) and i also extend the same sentiments to that business. They also partner with Kitten Rescue for the enclosures and the Bunny Rescue for adoption events on Sundays! I love going there on Sun night usually there are tons of rabbits there!! Parking lot can be annoying sometimes but it's not their fault. Tip - park on the street or at the other lots before / it if it looks crowded. Don't be the asshole who's clogging the lot waiting for someone to move - there are so many alternatives! read more

We recently got our new puppy, Trooper, and was looking for puppy socialization events for him. Lo and behold, this Petco has FREE puppy playtime events every Saturday and Sunday! We've been going for the last 2 months and our little guy loves it!! The playtime is located in the middle of the store and is secured so puppies can't get out. The events are on Saturdays & Sundays from 1:00 to 1:30 pm. Puppies up to 6 months (dont remember the minimum age) with vaccinations are welcome. The event has 3 sectioned areas and puppies get to take turns playing with others in a one-on-one session with one if the store trainers monitoring behavior. My little is a bit excited & loves to play rough so he plays with some of the bigger pups. Shout out to Michaela, Trooper's favorite trainer!! The rest of the store has a wide selection of dog, cat, reptile & other furries accessories, food & daily needs. It is located in a busy plaza retail area near the Fillmore Gold Line station. There is a private parking lot but gets full fast. I'd recommend getting there early for timed events. I love that this Petco has a great sense of community and love for pets. They have adoption events every weekend & I've seen SPCA events too. read more

Today we came in to pick up our online order only to find we had waited too long and missed the pickup window. Even though it was our mistake, Jack at the register assisted us with purchasing all the same items that we had ordered before and he even took the time to help us find all the eligible coupons and discounts. We appreciated his kindness and patience with us and his willingness to go above and beyond without us even asking. read more

Be very cautious when you are booking grooming here. The website doesn't say anything about this, but if your dog has any allergies, and some redness on their skin, they will not take your dog. They wouldn't take my dog because she has cancer. I guess that is understandable, but they called me when I was five minutes away from the appointment. Just awful so do yourself a favor and find a real groomer that can actually help you. read more

By far the worst place i have ever been to! Their "aquatic specialist" is a joke ! Leave this place immediately if you're looking to entertain and educate your kids on basic marine life . Frank the managers customer service horrible! And not to mention like i said the "specialist " .. elena .. tried to be all high and mighty with her so called expertise in gold fish ethics.. i came here for 5 goldfishes and this dummy was fighting me that i can only purchase 2 because they are so concerned about their well being ! read more

beware beware beware if you are having your dog groomed. i took my two dogs into petco weeks ago for their regular grooming. when i returned to pick them up early evening i noticed that teddy's hair around his mouth was still too long which makes it easy to trap food so i asked the groomer to please trim this further. teddy is about 9 years old, rescue and has only one tooth. he is sweet natured and generally cooperative. as i watched the groomer trim his mouth i noticed all of a sudden that blood was dripping quite vigorously on the floor. it seems the groomer, not being careful or patient cut teddy's mouth with ths scissors. i yelled for her to bring teddy to me which she eventually did but she would not release him to me. she said she had to keep him there until they can get medical treatment. so they denied me the ability to take my dog to the vet. then they started making calls to find an emergency hospital to treat teddy. i was very anxious at all the blood coming out of his mouth. he was loosing a good amount of blood. during this time, nobody ever took the time to tell me what was being done or that they were contacting hospitals. i had to overhear this and eventually demand that someone tell me what was going on. i also heard that the vet they found was stating they may need to sedate teddy to treat him and that that could be risky in the event he had a heart condition. i was not okay with that risk and teddy was continuing to bleed. the manager said she would get her keys from the back and then follow me to the vet. i waited 5 mins and finally took teddy from them and in the car administered pressure to his mouth to stop the bleeding. as long as i put pressure on the gape in his tounge the bleeding was being controlled. my gf and i had tix to attend an event at universal that evening and had to miss it to take care of teddy. it took a lot of time, holding pressure on his mouth, until the bleeding slowed. eventually later that evening it scabbed and stopped although i needed to watch him to make sure he didn't open the wound. very stressful evening and dangerous. all because the groomer was not careful, or patient enough to manage the very sharp tool in her hand. it only takes a second to make a deadly mistake. thankfully we survived this. but to add insult to injury, petco only offered to refund the cost of the grooming fees. given the circumstances, i would have expected more from petco as a sign of goodwill and remorse. ultimately managers like colby or district supervisors like fadi mansour refused to do anything more for us. i will never take my pets there again. when it mattered, petco was a corporate entity and poorly suited or motivated at the personal and human decency level. i have attached pics as evidence. please feel free to reach out if you have any questions. read more

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Please teach Jonathan what "no bag" means. I appreciate him asking me if I wanted a bag, and I clearly said "no bag". After I pulled out my bank card I noticed he was putting things in a bag, to which I said, "I did not want a bag. Please take them out." Then he said, "I already charged you for the bag, so can I just give it to you?" To which I answered, calmly, "What part of 'I don't want a bag' don't you understand? It's not about the ten cents, it's about having a bag I don't need. No bag." But of course, he left the $0.10 charge on the receipt all the same! People in service industries should be paid more, but pay better attention please! I'm sure that management will leave another helpful response, but no one from the store ever does anything. Oh well. ‍ read more

Honestly the worst Petco I've been to and the reason I'm canceling my Vitals Membership. I use to get my dogs groomed often at another location but recently relocated to Pasadena and they've let me down each time. I've given them multiple chances and each visit I have some kind of issue. First time I went, I arrived on time, I spent 20 minutes waiting for someone to get my dogs for their grooming appointment. I asked someone for help since no one has come out despite running their door bell (turns out to be the manager) and he went inside and spoke with them. Then comes out and tells me my groomer went to lunch, I asked him what am I suppose to do and how was that professional to go on lunch without a cover knowing he had an appointment, then the manager said because "I was late", I stated I was there waiting on time and he can pull up surveillance footage if he'd like but I'd like cancel my appointment and leave. He then back tracked and apologized and then tried to get someone to take my dogs in right away??? I let them and told myself I'd never come back. Only reason I've been back is because I keep getting rewards for the Vitals Membership that's ANNUAL and I don't want the money to go to waste.... Each time I've gone to get my dogs groomed, they've kept me waiting +15mins to get checked in and it takes +2hours to groom my small chihuahuas which the other petco location would take 1 hour at most. I'm tired lol don't go here, go to another pet store instead! There's so many to choose from in Pasadena! In addition, I've had issues with calling before a grooming appointment and no one picks up....ever. This last time I just kept calling knowing that if the phone line didn't stop ringing someone would get fed up and answer and finally after the 6th try, someone picked up the phone with an attitude :) read more

Not enough parking!! They had something I needed, but after going here twice in two days, I couldn't get it. No parking spaces in the lot or on the busy street read more

Great customer service from fish area to the cashier.. feels great to meet such knowledgeable people. I bought a bigger fish tank with accessories. read more

Horrible store layout. Not clear needs to be more better organized. Bad customer service and needs more Helpful employees to have this pet buying experience a better one. read more

After having a new puppy, we found we needed new bedding and soft toys. This is the cleanest pet store I've been to, and customer service the best I've experienced at any pet store. The selection is pretty good, although there is a trend to merge puppy and adult foods... They also have dog training classes, which I recommend for any puppy, as socialization is important at this age. If you do have a puppy, be sure she has a few shots, and kept away until the vet says it's okay. Our puppy is like a new baby, so nothing but the best! read more

Petco - Fresh food for baby - Pet Stores Near Me - Pasadena, California

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im new to the area and wanted to take my cat Leona in for a routine annual checkup and ended up making an appointment here. Saw after I had gone that the reviews for this vetco are pretty terrible but I had a good experience so thought I would share! They got me into the exam room almost immediately, got some initial info in with the vet tech/nurse (? I dont know what her title is) and she was very nice and gentle with her! Dr. Chavez was the vet I saw who was also super nice and gentle with Leona, informed me that I was overdue on some vaccines which she got done right after some head to tail checks. While I was waiting the girl at the front desk helped me with all the payment and Leona was done and out pretty quickly, the entire process was maybe like 30 mins which I thought was quick! I do agree with other reviews that not having clear pricing is kind of a shady practice so I will drop what I paid here and hopefully that helps! Materials and Disposables - $5.99 Comprehensive (i think this is like a visit fee) - $70.00 Rabies vaccine - $36.00 Rabies tag - $0.00 Feline FVRCP vaccine - $40.00 I think they mention that prices tend to vary for whatever reason but hopefully this will be helpful as some kind of baseline read more

Do NOT take you dog to this place. They refused to take our senior dog for a grooming appointment because he is 13 and has bad hips. They were so rude and insensitive. They did not give us any recommendations and turned us away making us feel like we did not have any options for our dog. Terrible customer care and a very upsetting experience. We have been taking our dog to be groomed at Petco his entire life and will never patron their stores again. Do not support this business. read more

Booked a appointment for my pet a week in advance for a vaccination and when I arrived I had to wait outside because a sign outside said chow time from 12-1pm and ended up getting in at 1:15pm then when I went inside I was told "We don't have the vaccine for your pet until tomorrow". Extremely disappointed I drove 45 min just to be told this. You would think they would be more professional and give a call ahead or even a notice in a email saying they don't have the vaccine instead of making me drive 45 minutes just to make a schedule else where. Would NOT RECOMMEND this place at all to anyone FIRST AND LAST TIME I EVER GO TO THIS LOCATION. read more

This is THE location I always go to. Their customer service is excellent! I was helped by Matt at the cashier a few days ago. He has a great attitude and willingness to help. I had printed a coupon with a barcode at home and somehow the scanner didn't read it so he had to manually enter the code to apply the discount, but even for that extra trouble, he was very accommodating! Also, I have been meaning to write about Edgardo (I hope I spelled his name right) for a looong time because he is always amazing! One time, he was bringing big shipments into the store and saw us in line, and he dropped everything and immediately rushed to help us at the cashier. He always has great smile and provides top-notch customer service. Always great to see him there, we are all in good hands! They are such a fantastic representation of the company that provides a great selection of food and items and cares about our loved pets! Thank you so much!!! :) read more

This is a clean, well-lit and stocked establishment. There's just never enough customer service representatives when you need them. Every time I've shopped here (4 )I've had to track down assistance in the area I need it: aquatics. When I'm eventually helped, the staff-members who have assisted me have been genuine and pretty educated about the field. The poor beta fish section is likely to make you sad, because they just are frozen still essentially. I saw 2 dead minnows in the tank when I had 20 minutes of waiting for help. However, they've got adorable bunnies and a whole variety of animals who look healthy and ready to take home. read more

This review is for the grooming section only. Do yourself a favor and take your pet elsewhere. High turnover for the groomers with poor communication. Go to the professionals. Ever since Nadine left, this area went downhill. read more

Very clean and organized store . Staff is always helpful . I have to come here to buy my dogs food . Only bad thing is they don't carry the regular friskies brand cat food . read more

The employees are terrible. No one ask if you need help and if you ask them it's like your bothering them. The groom shop is also a nightmare. No one No one ever answers the phone. Can't see how this place is still in business l. Go to Petsmart lower prices and friendly helpful staff. read more

There were a lot of people working here, and the staff was really nice. The store was clean and there was plenty of parking that day. The bathrooms were pretty disgusting when I had to take my son in there. And although the fish tanks look clean, there were several dead fish that some plecos were starting to eat. There is grooming on site and I like having that window to see through to see the doggies get their haircuts. read more

love this place ! i come by once a month to get my dogs food and sometimes even his toys! great environment! never had a bad experience let alone with an employee. the employees are all very welcoming and nice. i'm always helped by an employee named belen, great customer service . i only wish they carried the 10lb bag of my dogs food but overall i've had no bad experience at this location ps. their after holiday sales are amazing ! try not to miss out on those read more

They do NOT answer calls. Called Grooming to make appointment 5x. No one answered. Left voicemail. No one called back. Went to their web site, it said even 1.5 months later there's still no appointments available. I give up. Going to PetSmart now. Bye bye to our fav groomer from Petco. You're actively giving business away by not answering calls, not returning voicmail, and not updating your web site. Beware the parking lot is always full or huge cars take up 2 spaces. Street parking gets you a $63 parking ticket on weekdays. read more

Hands down one of the best Petcos. Everyone is so incredibly friendly whenever I go! Our visit was exceptionally good because of the customer service provided to us by Eguardo. He's always walking around, smiling at customers, and is always eager to help! I was walking around with my mom and he briskly walks right up to us with a smile asking, "Hi, guys! Is there anything that I can help you with?" My mom wanted to find some Cosequin for our cat and he was literally able to find it in 45 seconds. Not even a minute later, I hear him over in the next aisle asking, "Hi! Can I help you guys with anything?" to other customers that were there. I loved his energy and he was so sweet! read more

I come here to pick up feeder goldfish for my red-ear slider! I think its good to train my turtle to eat real fish instead of just turtle pellets. As I got my turtle illegally in Chinatown for $5, *maybe* one day I will also release it illegally in the wilds of California after a hike... Edgardo is the man to talk to about fish, tanks and general aquatic needs. He's been working here for a few years, and he just has a personal passion working with aquariums. Hard working and very friendly he will always spend a few minutes to answer every question you may have. Corals are well maintained here... just look at the display tank! I have a Petco card and seriously every other time I check out I get a coupon print out. read more

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I am very, very happy with my baby's cut! He looks so adorable. Andrew cut my dogs hair and I love it. What I liked about Andrew is that when he Mrs my dog, he was gentle and told me he was going to take his time to make sure my dog was happy. As I got there my baby was done and was excited to see me. He was calm so that made me happy! I will continue to come here for grooming. Thanks Andrew !! read more

Petco - Pet Stores Near Me - Pasadena, California

I've been coming to this Petco for a long time and I know the employees have to deal with a lot especially around the holidays. There was this man and I have been waiting to see if he would make a review. Which he finally did. Giovanni G. This Petco team really does care for their animals and will not just sell to anyone, I have gotten a guinea pig and some fish from them before. I'm sure he got questioned about habitats and what not and probably got upset about that. I remember Elena and she has mentioned before that customers do get upset about that. I get he might have been frustrated but I was in line at the time and watched him walk out the front with the fish (he did NOT pay for them) and did this in front of his child. What are we teaching our kids now a days? I am so sorry for this Petco having to deal with people like Giovanni. read more

The only reason I'm giving a 2 star is because Dawn who works for "Just For Dogs" is the ONLY friendly person there, she is welcoming and takes her time helping you and she's patient. I've shopped here for years and seen this place decline... it's a very gloomy feeling when you walk in. When you ask someone to help you, they take their sweet time coming to help and could care less. They rush you so they don't have to deal with helping a customer The girl working the cashier area with the bleach blond/ green/yellow hair has zero personality and won't even talk to you. It's a hassle for her to go out of her way when asked for help on a item she's ringing up. When asking advise on a product forget it, it's like talking to a mummy .. Cody .. I think that's his name the manager. Has zero manager skills and could care less about the customer. If he sees a situation come up, he ignores it and pretends he doesn't hear what's going on next to him. At the end of the day I would rather drive further to the Glendale location where everyone is nice and happy and not miserable read more

Great inventory, very attentive attendants and a friendly atmosphere. And great prices and discounts!

I adopted a stray kitten that appeared in my garage. I don't know the first thing about cats and I went to petco to get myself set up. I was standing in the cat food aisle when Jack walked by and asked if I needed any help. I told him that I just adopted a kitten and I was a bit lost. He asked me about the cat, how old he was, what kind of cat he was and he was excited with me about my new pet. He got me set up with not only the right food, cat litter, liners, water etc. But he gave me lots of information for when my kitten got older. I walked out of there feeling confident that I knew what I was doing and had everything I needed. This was an absolutely amazing experience and I am beyond grateful that Jack was there to help me out. When I walk into this petco, all the employees are super friendly and upbeat. I really love the environment they create for customers here. It's rare to find that now a day. This is definitely a great spot for shopping for your pet! read more

The people are friendly and helpful, but parking is a significant issue. I won't return unless I need something right away for my cat.

Cameron is amazing! He spent nearly 1/2 hour finding what I needed for my senior pup. This is a great store.