Ann was extremely helpful! We've been coming here for a while now and everyone's very kind but Ann went above and beyond with helping us today!! Thank you so much, Ann! Other notes: - the store is always clean - the employees are always kind - they do adoption events - matching quality brands to choose from for your fur baby! read more

This Pet Food Express is located on Lake Ave, 2 doors down from Nick's South Late Avenue restaurant and across the street from CAVA. I have visited this store a handful of times with my little girl dog and pretty much every single time that we have visited, we have always purchased something for her. On our last visit, we ended up purchasing her these Canine Marketplace Chicken Chips. As our little girl is getting older, my husband and I started cooking all of her meals (she no longer eats any kibble. Honestly if you want to know, a lot of dog food out there is actually poor quality which actually could be a large contributing factor as to why your pups are getting sick. I have been told by a few veterinarians that if you were to cook for your dog, it would most likely eliminate most needs for any digestive issues and diet related problems that pets have). And because she is on a particular diet, we don't typically purchase treats for her anymore. But have discovered this brand of chicken chips, as the only ingredient is just chicken. Nothing else is included (Farm to Pet is a larger brand that also has single ingredient treats but surprisingly it is cheaper per ounce to purchase this brand). So we come here to purchase these chicken chip treats for her (surprisingly only a few places sell this brand online... and although we may rely so heavily on Amazon to purchase anything and everything, they don't sell this brand). She just loves these treats and I feel good knowing that I can give her these treats and that they are shelf stable (although we do make her chicken, it stays in the fridge. This is nice that I can pack some of these chicken chip treats in a small container and put them in purse so that I can have them on hand for her when we are out). We have also purchased other treats for our little girl in the past (when we were not cooking for her before) and have always had great customer service. We are always greeted by an employee, no matter if we enter in the front or the back. And also having a friendly employee who greets us and our little girl at the register. Overall, this is a great pet store and am glad it is here. read more

My wife and I stopped by here today before grabbing dinner next door. We saw a very cute corgi that was there and we were allow to pet her. The staff here are very friendly and helpful. I was worried about the parking in the back because I couldn't pay from the machine or through the app but the worker told me that they stop enforcing the time limit after 5pm on the weekday. I basically came in to this store so I can walk through it to get to the entrance of the restaurant we were eating at. But when we saw the corgi, we knew we had to stop and pet her. read more

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This place is GREAT! My pup and I love coming here, him more than I, when we pass by this place on our walks. This is my go to place for my fur babies food, food toppers, treats, and shampoos. I have bought a couple toys from here, which are more on the pricier end. I've learned that with my two dogs tug & pull and toy and it will not survive in 3 days. So I have resorted to buying toys else where that fit my budget. BUT, I love the brand Taste of the Wild and he loves it too. I love how clean and organize it is here. And the staff are soo sweet and helpful. I remember bringing my dog, the staff gave me tips and trick and even played with him. It was really nice and comforting. I also LOVE that is plenty of FREE parking in the back! They have a self washing station that I would've love to try but my dog is just too happy and would want to just play with everyone and every dog on site mid wash. read more

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I came in looking to buy some dog treats for my dog's birthday. I saw some photos that they had the Dog Bakery treats but I guess that was awhile ago as they don't have the fresh baked treats anymore supplied from the dog bakery (a dog bakery is a bakery in pasadena). Anyways they still had some pre-made cookies in the store I was able to get a cupcake cookie. They have larger sizes with some writing on them as well as some biscuits. The staff is very attentive always asking if you need help or if you're looking for anything. They carry absolutely everything you'd need for your pet it seems. I grabbed some probiotics as well as dental water. There is also a self wash grooming station. The store had no smell and is kept clean! Will be back again and prices are not marked up! read more

Pet Food Express - Cupcake cookie around $2 - Pet Stores Near Me - Pasadena, California

Shoutout to the team working on Saturday! I didn't catch the name of the person who helped us but we were super stressed Saturday night close to pet food express's closing time (8pm) as we discovered fleas in our two big dogs -.-. We ran over to the store where they helped us pick out a flea shampoo and showed us how to use the dog wash station. It was definitely hectic with our two nervous dogs but they were super kind and did not rush us at all!! Thank you so much team - we will definitely be back! read more

Pet wash experience is Lulu approved. Quick, easy, no cleanup. Our family will return. read more

Pet Food Express - i like it here! - Pet Stores Near Me - Pasadena, California

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i don't even own a pet; dog or cat but i loved seeing the kitties hehe my friend bought toys and treats read more

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ENORMOUS SELECTION! Friendly staff. Easy parking. Went looking for some nutritious air dried dog food and was pleasantly surprised by entire rows to choose from. Hell yeah. read more

10/10. Pet Food Express is my favorite pet store. The workers are extremely knowledgeable and helpful. My dog gets to taste test treats and foods at the checkout counter -- he is also a happy customer :)! read more

Nicest staff ever! Took my senior foster dog for a diy grooming/wash and they helped out whenever i needed! Was nervous with an older 65lb big boy but they helped make it smooth. Definitely will be back! Thank you guys! read more

Pet Food Express - Pet Stores Near Me - Pasadena, California

The first 90 minutes in the parking lot is free. There is a back entrance to this shop. There were a lot of food selections from wet to dry and that goes the same for treats too! The price range of wet cat food cans can go from $2-$4 each. It can get pretty costly. They also have carriers, beds, and scratching posts for sale. They also have a self serve wash area for your pet's! Its pretty awesome! Next to it, they have an adoption area where animals are up for adoption. It was a neat experience. Just a little bit pricey. read more

Pet Food Express - Pet Stores Near Me - Pasadena, California

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After complaining, here is their corporate customer service representative apologizing that their team had to "deal with that situation". Canceling recurring orders and moving business to Urban Pet in South Pasadena. read more

Pet Food Express - Pet Stores Near Me - Pasadena, California

Love the self wash station for my dog! Downside is air blow dryer is pretty weak but I love the natural lighting! read more

Pet Food Express - Self pet wash station - Pet Stores Near Me - Pasadena, California

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I've always past by Pet Food Express but never had a chance to go in since I didn't have a pet at the time. I'm not sure but I love seeing everyone's little furry friend when I always go into a pet store and seeing how much their owners love them. I've only bought few meal toppers, treats and their self-service pet washes here. Was not disappointed with any of the purchases. From what I recalled, it's about $6 per wash (shampoo, rinse, dry + apron & towels). There is a deal in person and online where you buy 3 and get your 4th one free. This totals to $18 where it is about $4.50 for each use. At first, I did think it was pricey. I did the calculation and honestly, it was worth all my money! Sometimes, bathing pets at home are a big challenge especially if you have a pet that isn't the biggest fan of showers. This is also great for big animals. I never thought about how challenging it was for large dog owners to bathe their dogs at home. The bathing area has non-slip rugs and collar provided to connect to the latches on the wall (to prevent escape). Towels are provided as well even with the blow drying option after the wash. The blow dryer is very gentle with sound, which is great for not overstimulating your furry friend. One thing that stood out to me was the emergency escape button where anyone can press if a pet gets loose. This allows the doors to remain close to prevent any escape artist. read more

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Almost 2 weeks ago I adopted a kitten here! His name was Creamed Corn, but is now Merlin! I needed a lot of help shopping for him, and Anne was extremely helpful and knowledgeable. She took me around the store and suggested products that would suit both my needs and my kitten's. In the 2 weeks since, Merlin and I have both been very happy with all the things we bought on her recommendation! read more

Came here To shower, my dogs, German shepherd, and a husky I was assisted by an awesome representative Anne. She was so knowledgeable and helpful that I don't want to go anywhere else this is my new spot!! read more

I didn't think it was possible to be disappointed by a self service dog wash but yet here we are. Save yourself the 20 bucks and wash your dog in your bathtub if you can, and if not, I would recommend any self service wash other than this one. Which is basically a wet your dog for 20 bucks without any soap kind of place... The soap comes out of the same hose that the water does (at the same time..) so it is essentially just foam that doesn't have any cleaning power whatsoever. If you'd like to brush your dog out before their bath or after, your only option is to either bring a brush with you, which you would know if you actually came here and decided that you want to come back... or purchase a brush there. Definitely would not recommend. Waste of money even for $10... read more

3.8 stars A friend of mine is a loyal customer of this pet store, so I decided to check it out. I came for some dog treats and was floored by the variety and quality! The store was very clean and the food and treats were all perfectly aligned...the store seemed instagram-worthy. And the employees were all very welcoming. Also, at the front-facing part of the store, there are bathtubs that dog owners may rent to bathe their dogs. Free, limited time parking is available in the back. While I thought the quality was nice, the price for a small bag of treats can really dent the wallet. I imagine the regular food will be the same. Overall, I'm satisfied with my purchase of Plato's chicken dog treat for small dogs. My dog loves it! read more

Place is always clean. I like how it looks like you can just go and bath your dog. But I'm not sure if it's an actual worker or not doing it since I don't have a dog. They have a variety of cat products that petsmart or petco don't supply. It does seem like the items are a bit on the pricier side. Sometimes the have kitties up for adoption in the front but most of the time they are behind the glass rooms read more

I love this store. It's my favorite place to shop now n days lol I love spoiling the pups with lots of their best brands. Open farm and honest kitchen are my favorites! They always have deals on snacks where you buy 3 get one free which is super convenient, and way better deal than buying these from Amazon etc My husky and poodles love their hi eat kitchen goat milk cookies , with blueberry honey. They also have a mini pastry section I forgot to take a pic of. I bought a snowman and mini Christmas tree that my pups loved! read more

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They have everything you want for your pets!! We love going there and always buy more than we went in for. read more

Not sure how I feel about this place yet. I came here twice and the first time I purchased 2 bags of Himalayan chews for my dog. Less than a month of purchasing the chews, some weird white stuff was growing and customer service had confirmed it was mold and kindly sent me a PDF of my receipt so I may return it. I stopped by a couple days ago with both bags of chews (only 1 had been opened but I don't want to risk the other bag getting moldy so I returned both) and also purchased some other items to make up for the return that wasn't my fault. After I got home, I realized my returns were scanned but the credits did not apply to my purchase. I've since contacted customer service to review my receipt and there has been zero reply. read more

Every time I come here I have a good experience, but i usually know what I am getting and just pop in and out. Yesterday I went in with my dog who has been super itchy lately and spoke with a woman who was very knowledgeable about what could possibly be causing the issue, and she helped me pick out some products to reduce my girl's discomfort. I gave my dog a bath today using skout's honor honeysuckle probiotic shampoo and am happy to report that she is less itchy, less stressed, and soooo soft and shiny. Thank you for your help :) read more

A small pet shop that sells supplies for dogs, cats, birds, and critters. ::Experience:: This pet store has high-quality supplies and food for your pets. The prices are higher than in other stores and the selection of products is limited. They have a Community Veterinary Clinic and offer dog training. You can wash (shampoo and blow-dry) your doggy using their self-service pet wash. There is also a bakery that sells cute dog treats like cookies and cakes. ::Customer Service:: The friendliness of the staff is not consistent. I've been here a couple of times. Sometimes the staff is helpful and other times they don't acknowledge you. ::Tip:: -According to their website they offer free same-day delivery -20% off your first online order when you use code WELCOME20 ::M's Notes:: -Parking lot in the back and Street Parking read more

Pet Food Express - Dog Bakery - Doggy Treats - Pet Stores Near Me - Pasadena, California

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this post is strictly limited to my online order experience from this place. this place uses Doordash to deliver their product, and it's not the best, because they dont include tips in their doordash order the dasher mostly are irresponsible. I have my 25lb dog food stolen by the dasher.I went to pick up my dog food as soon as it has arrived and it is not there where the picture sent by the dasher, I quickly called the store's customer service the first thing that the person said wasn't apologizing. The customer serive rep blamed me not giving specific instruction of where to deliver it to but on their website there is no way to leave a specific instruction .If they could change their delivery system to in-house, I would consider using their service, but for now, I recommend sticking to in person pick up. read more

Five Stars to Zoe! Thank you so much for assisting me as I rushed in to purchase our Just Food For Dogs. Having both little Yorkies with me necessitated a quick trip. Thanks to Zoe's help, she made this dash in for food an easy errand. Even walking with me to my car was an extra gesture of which I was most grateful. Thank you for such caring customer service. read more

I've been shopping at the Pasadena Petfood Express store for 10 years and Cindy, a long time employee at the store, is always incredible. Her knowledge of the many food and pet products is extensive, she is a multitasker & pleasure to be around. PFE is smart to have her at a very busy store. Also, want to send a shout out to store manager Derek Jones at the same PFE Pasadena store, he is on his feet and helping customers and organizing staff all day long, he is terrific! read more

Best self-service dog wash in town! This is the best self-service dog wash facility I have EVER used. The area is open and made of a raised ceramic-tiled areas with terrazzo baths. The baths are open so that you're not working inside a metal box like dog baths that are used in most places. My dog is so much less anxious using those baths than the baths at other grooming places, plus there are windows so there is natural light and you can see outside as you work. VERY VERY nice. The store and staff are also great. LOTS and LOTS of great products for dogs, from food (of course) to shampoos, to brushes. Everything under the sun. The staff is helpful and friendly as well. Free parking behind or on-street parking. The only annoying thing is that it's very hard to get parking close-by at lunch because of of a gym next door which attracts so many people they fill they entire parking lot from quite a bit before until well after lunch time. That gym does impact a lot of businesses due to their overcrowding. So you may want to avoid PFE at lunchtime. read more

Nobody should ever experience this - I have shopped here many times until a recent visit. I have never experienced this as an American Asian until today (nor I hope that ANY person experience this regardless of race, age, creed, gender, etc.). I felt compelled to share my experience as I think there might be others who may have experienced the same here with this specific sales associate but just never said anything about it. I also saw a similar Yelp review posted referring to who I believe is the same associate. If not - then the store has a bigger problem in hiring and training. Long story short - I was blatantly ignored by a store associate standing 3 feet away from me. She looked me in the eyes three times with this "I am not going to help you" look and just kept training another associate until I just had to walk away - not even a "Hi I will be right with you". I contacted "Derek" the Store Manager and he seemed just speechless when I shared my experience with him, he did not even ask for my name nor asked which associate it was in the store but just said "he would take care of it" - he was definitely not trained to handle guests properly. Well the same bad employee sarcastically said to me "thank you - have a great day" on the way out... sadly the general manager did not know how to handle such situation when I had addressed it with him again - he just looked dumbfounded. I also submitted a complaint to their corporate office but still have not heard back. I love to support local neighborhood smaller businesses (even though still a chain). I still had pet needs that day so I drove to Petsmart in Pasadena (Hasting Ranch) and I probably experienced the best customer service that I have ever experienced in a pet store (Centinela Feed in Pasadena is also awesome). From a friendly greeting, uber helpful Petsmart associates, great friendly cashier and even the friendly store manager standing near the entrance/exit greeting and thanking customers. Wow - what an extreme different experience only 30 mins later. Thanks for reading my review as I seldom leave a negative review - but felt compelled to speak for others who may have also experienced this at this store location. Sad to say that they have a lot of other great employees at this store but one bad apple & manager can lose great long term customers. read more

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We had a great experience at this location. We have 2 cats who shower every few months. They both do well with showers, but we were a bit nervous because we weren't sure how they would do if other dogs were nearby, but they did great. There was a good amount of space between each shower spot which was great. There are plenty of showers and the staff there are very nice. We will definitely be returning customers. read more

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Danny, Is super great ! He was very helpful and was nice. I was able to find everything I needed for my pet. read more

My experiences have always been great in this store. The people are welcoming and very helpful!

I come here to buy my dog Frankie bacon flavored tooth paste and tooth brushes. They don't stock the wet dog food I buy for her but I like to buy their doggy baked goods. January 3rd was Frankies 6th birthday so I bought her a large sweet potato frosted cookie. She loved it and ate the whole thing. The store is always clean, organized and the staff have been helpful and friendly. I usually wash Frankie at home but one of these days I want to try bathing her here. They have a nice showering area. read more

Pet Food Express - Happy Birthday Frankie! - Pet Stores Near Me - Pasadena, California

Fave new pet store? I think so! I freaking love this place!! Some of the things are priced a bit higher than Petsmart but a lot of the essentials that I buy are actually cheaper if not the same price. PLUS!! They have a (permanent?) buy 3 get 1 free promo on most of their store! Here are some of my top buys: Pet wash - they have their own self service pet wash station here! I believe it's something like $18 per wash but the B3G1 applies here so it's totally worth it! Super easy to use, the dials are all labeled. They even have aprons to help keep you dry! My husky loves singing while he gets his bath, does your pet do the same?? Pet Bakery - So after every bathing session, I always stroll my pup in front of the bakery window so he can choose his 4 baked goods for being an awesome bather! The treats ALWAYS look fresh and delish and Bobasaur absolutely LOVES them! B3G1 applies here so go crazy! Taste of the Wild Dry Food - my pup LOVES this stuff! I thought the only other place that sold it was Petco but it's here and at the same price! Actually, way cheaper if you factor in the B3G1. That's right, the promo works on Bobasaur's favorite food brand too! Unhide Chews - i love these things for Bobasaur! They're super safe and super tasty with flavors ranging from venison to peanut butter! I buy the smallest ones and even those last my pup like 30 minutes! They're freaking great, and even better with the B3G1! The staff is always super nice and helpful, I'm always greeted upon walking into the store and within 5min of being in there someone usually walks up to check in in case I need something. They always give Bobasaur a yummy treat at checkout too! His fave so far has to be that delicious rabbit treat they gave him during our last visit. He went crazy for it! I'll be coming back to this place for a loooong time I think! read more

Kindest and most helpful store clerks, offering all sorts of time and advice if you need it as I did to choose safe and lasting bones for my aggressive chewer ! read more

Cindy one of the employees was super amazing gave us samples of different foods for our puppy to try gave us a lot of tips on what to do with our brand new puppy best customer service I've ever had at a pet shop highly recommend to anyone to come here read more

I've been taking my pup here for the past year to get bathed in the self wash station. The service here is amazing, the staff is very lovely and attentive. The wash stations are always clean as are the towels. You may have to wait for a station to be available on weekends and on weekdays after 5PM, but I've never had to wait any longer than 5 minutes. The cost for self wash is ($18) and you're welcome to bring your own shampoo/conditioning but the station has three different complimentary shampoos, one has conditioner mixed in it and smells like vanilla (my personal favorite). They also have promotional items from time to time, so you might be lucky one day and take a free treat home for your furry friend. The parking is in the back so don't stress trying to snag parking in the front, there's plenty of space in the back and just a few steps from the store. read more

A much tinier Petco or PetSmart with pretty much everything your cat or dog needs... yes please! 5 stars!!!!! Yes, the prices seem slightly more expensive at Pet Food Express than the prices at Petco or PetSmart, but I definitely would go here for my dog's needs. The size of the store is just right, and there's a pretty good selection of food and treats for your cat or dog. Definitely not as overwhelming as a Petco or a PetSmart. The staff has also been pretty friendly and welcoming. They answered all of my questions when I wanted to try frozen food for our dog who recently became a picky eater. Tried to look for frozen food choices at PetSmart, and Pet Food Express actually had more choices. Moreover, our dog's favorite frozen treats, The Bear and the Rat frozen cup treats in different flavors, are also offered here at Pet Food Express unlike PetSmart. Lucky to run into a sale... buy 3 boxes get 1 free! I have one lucky pup!!!!! Parking is pretty easy since there's a big lot behind the store. The first 90 minutes is free so don't park at the front and pay street parking. read more

Pet Food Express - Treat of the Month - Pet Stores Near Me - Pasadena, California

Love this place! Its a bit more expensive then my neighborhood store, but employees here are so nice and helpful I really enjoy coming here. I stopped by today after work for a self wash and to pick up some treats, and it was a full house. Nevertheless I was helped quickly and attentively. Thank you guys! read more

Pet Food Express - Loki enjoyed his bath - Pet Stores Near Me - Pasadena, California