They have a good selection of pet supplies, including different brands of food, treats, and toys. I liked that there were a lot of options depending on your pet's needs, so you're not limited to just a few choices. I also noticed they offer grooming services. ::Experience:: The store is spacious and well organized, so it was easy to walk around and find what I needed. ::Customer Service:: Staff were friendly when I asked for help and pointed me in the right direction. ::Tips:: On weekends, they host cat and dog adoption events. ::M's Notes:: Parking lot read more

Called ahead to make an appointment to get my cat groomed. With previous grooming appointments at other companies cats were in a separate room from the dogs, NOT THE CASE HERE. My poor cat was in a room with 6 other dogs whining, shaking and barking. Staff was nice enough but the shave they offered on my cats stomach is incredibly uneven. I will absolutely not be going back for another cat grooming. If I knew that cats would be with the dogs I never would have made the appointment. I can say the pricing is reasonable for the service I had done. read more

I really want to give this Petsmart five stars, but the potty turf area right in front of the entrance seriously needs attention. The smell has gotten pretty intense, and it's very hard to ignore when you walk in. Hopefully management will address this soon, because it definitely takes away from the overall experience. I'd gladly give five stars if they improve the turf potty area. We still come here often to check out the store. Their prices are very comparable to Chewy and Amazon, which makes it convenient to shop in person. I also love bringing my fur babies here--they always have so much fun trying on outfits and gear. The cashiers always give them snacks. Also, our fur babies especially enjoy watching the birds and small animals, which makes every visit feel like a little outing for them. Don't forget to download their app and join their free membership. The staff are super helpful--they always remind me to use the coupons in the app, which saves me money every time. Really appreciate that kind of service. Thank you read more

PetSmart - So cute - Pet Training Near Me - Pasadena, California

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They allow pets into their stores. Parking: The parking lot for this establishment is massive since they share the lot with several other establishments. Big parking spots too. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, helpful, and knowledgeable. Massive shout out to Sab for helping me obtain a discount for my purchase. She rocks! She was so sweet, warm, amiable, and kind. She went above and beyond to help me out, and I would like upper management to recognize her. I wish more people were like her. They accept both cash and credit cards. There is no credit card minimum. read more

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My friend placed an order online for pickup and it was ready when we went to go get it. She had forgotten an item and the cashier very nicely let her use the original promotion, which I have a feeling she didn't have to do, so it was a nice surprise. The store was very neat and organized. Besides the cashier, there was a very busy young man that stopped what he was doing to make sure to see if we needed help. It seems they do a lot of pick up orders so that's good to know for future for my pets. It's a huge store so they have quite a wide selection of items. Plenty of parking since it's part of a large open air mall type of place. read more

PetSmart - Pet Training Near Me - Pasadena, California

Go outside with your puppos! All new accessories branded to get your puppos out on the trail with you! Cots and sleeping pads, water gear, rain jackets, and quick dry accessories are well priced and sturdy. Get outside!!! read more

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Our dog hates getting groomed and we thought we would be called back early. Sarina did a great job with our dog and he came back looking great. We will come back read more

Grooming Salon: My review is waaaay past due. I've been bringing Nala to Shaday for almost 10 years now. Even after moving forty five minutes away, Shaday is worth the drive. Took me some time to find a groomer I can trust and thankfully I did. Nala, who has anxieties, is always happy and comfortable to see Shaday. She is gentle, caring, and does a beautiful job with Nalas groom. Now that Nala is senior with progressing medical conditions, Shaday continues to be supportive in providing Nala with the best accommodating Spa experience once a month. We are forever grateful to her. I'm sure the whole team is wonderful, but for anyone looking for a groomer, Shaday at Petsmart Pasadena is the best! read more

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This review is specifically for the grooming services here at the Pasadena location. REQUEST NATALIE!! Nat is so patient and kind and will treat your dogs right! You can tell that Nat is a genuine dog lover who takes care of every dog like they're her own. I always have a good experience, and convinced my friend to book Nat as well. My friend took her puppy, who has been anxious about going to the groomer and can be a challenge, to Natalie and she did such a wonderful job - super patient, diligent, and Felix's tail was wagging with joy by the end! I find the prices to be more than fair since it's PetSmart -- but please make sure to tip your groomers well :) read more

Super sick bird for sale, we told a sales person about it a month ago and the bird has just been getting worse. Bad eye and leg. read more

PetSmart - Super sick bird for sale :( - Pet Training Near Me - Pasadena, California

Once again Shaday did her thing and Layla always comes back happy!! We have been coming here for years and she never disappoints! Thank you Shaday!!! See you in a couple of months !!! read more

PetSmart - Before her appt with Shaday - Pet Training Near Me - Pasadena, California

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So far all my experiences here especially with my furry friend have been great. The staff here are very friendly and helpful. The store itself is clean and organized. It is very to find items. I have mainly came here for the Banfield Pet Hospital. Gouda, my Australian Cattle Dog, has been coming here for quite some time now and has had a good experience. I love Dr. Chen, she is very sweet and Gouda loves her too. I will say, the wait time is pretty lengthy for an already scheduled appointment, but I get it. There's a shortage in all things medical. read more

PetSmart - Pet Training Near Me - Pasadena, California

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I was helped by a wonderful staff, Iserio (sorry if name is misspelled) today during checkout. This gentleman truly cares about customer service as he mentioned the promotion they have going on (3x-5x rewards) and patiently waited for me to access my account on my phone. If it wasn't for his mention, I would've never thought to activate these great money saving offers. Thank you Iserio! read more

I called for general questions about my dog and fleas and Isidro was knowledgeable and helped me out so much and he put my mind at ease so I really appreciate that from him. This place is great knowledgeable help me out in a stressful situation. I definitely recommend. read more

Dead fish. Sad to see. Wish they would check on the tanks in the morning and make sure there's no dead or sick fish. read more

PetSmart - Dead fish - Pet Training Near Me - Pasadena, California

My experience with the staff was good but Aww man! I have a vampire crab so I decided to buy two more one to give to my neices and one for me to keep. I ended buying two who were on the same aquarium. The young lady who was helped me was really nice and I signed a contract. But they didn't even make it home well at-least one didn't ugh. I'm probably calling tomorrow but we'll see read more

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This was my first time coming here for a pawdicure. Although the groomer was nice, there's still a lot of fur on my dog's paws. She said she couldn't trim around it, and it looks pretty much the same as when I brought him in. I don't recommend this place for a pawdicure. It was $22. read more

PetSmart - Supposed to be a pawdicure, but still a lot of fur not trimmed. - Pet Training Near Me - Pasadena, California

Making appointments for this location is quite difficult. I tried to make a back to back appointment with the same groomer but, once I booked for 10AM, there were no more appointments until 230PM despite showing availability online. So I go to the location and, was told that the system is not good to call next time but, I will have to leave one of the dogs, come back to pick her up when done go back at 2PM to drop off the 2nd dog, the whole process would have taken me the whole day. OK we agreed to bring both dogs later in the afternoon thinking that the appointment was for 3PM, well I arrived a little early, they would not take the dogs, told to come back later and, at that time I just you know what just cancel. I mean couldn't she take the dogs and put them in the kennel in the meantime and not tell me to come back again? I rarely able to book appointments at this location. I tried to have my two larger Pomeranians groomed, they are very shy and they growl when stressed. Well, I couldn't have these two dogs groomed there. I had to go somewhere else that did a simple thing, put a muzzle and call it a day. I think the staff at this location as just full of themselves. Can get my dogs groomed because if it not one thing is another. The cater to themselves and damn the paying client. read more

I have two main coons that are pretty spoiled, so I spend way too much time and money here. Oh well. Cat section is pretty large and there are a lot of selections to choose from. They stock this location pretty well, too. Never really had trouble finding what I've needed. On-site vet and grooming services here as well, so this really is a one-stop-shop for your animal needs. Unless you got a horse. They don't have hay here. Staff is pretty helpful and pricing is reasonable. Not much to complain about here! read more

PetSmart - Bought this little cat tree for a good price. Pretty solid and well built at a decent price. - Pet Training Near Me - Pasadena, California

This has an animal hospital attached to this Petsmart. I came here bc they have the prescription pet food stocked at this location. I wish they had them at all the locations. It's by the entrance to the right side. You need a prescription card to purchase. If you don't have one, you have to come during the animal hospital hours to get one made for you. It's good for 6 months. And you need to show them the prescription order. The process was easy and their stock is the same as any other Petsmart. read more

This is a review for the Grooming Salon at Pasadena PetSmart. I'm beyond satisfied with the service at Pasadena PetSmart, and I'm ESPECIALLY pleased with Makayla! She's not only a sweetheart but also a dedicated worker who takes her time to give my dog--who's quite a challenge to groom--the best salon experience possible. After just a basic "Bath and Brush," my German Shepherd, Luna, comes out looking as pristine as a show dog: sleek, gleaming, and fresh. I take Luna here about every three months and honestly, look forward to her spa days more than she does because of how gorgeous she looks afterward! I used to bathe Luna myself but could never achieve the same results. Plus, my drains couldn't handle the furballs, and I couldn't handle Luna's impatience to escape the tub and sprint through the house soaking wet. Scheduling appointments is quick and easy--you can do everything online with just a few clicks. I find PetSmart's prices quite fair; I pay $42 for the basic package. There are add-ons and pricier packages available depending on your dog's needs, but the standard service is perfect for Luna, who spends a lot of time outdoors and has a thick, medium-length coat. On the day of the appointment, I check Luna in, and the groomer escorts her to the back. Since Luna is very clingy and struggles with separation anxiety, leaving her is always tough. However, the PetSmart staff are incredibly patient and do their best to accommodate my nervous pup. Once I leave, Luna settles down and tolerates her session just fine. The grooming process usually takes about two hours. Pick-up is stress-free--there's no rush if you need to run errands. Staff will call you when your dog is ready, and if you need extra time, they're very accommodating and will hold onto your pet until you arrive. Overall, I deeply appreciate the efficiency and kindness of the Pasadena PetSmart grooming staff and will continue to bring Luna here. Deep down, I know Luna appreciates her bath-and-brush sessions too (even if she doesn't always show it at first). read more

PetSmart - Pet Training Near Me - Pasadena, California

I had a 5:30 PM grooming appointment and arrived exactly on time. However, the staff told me it would take another three hours before my dog could be picked up. My dog only needed a bath -- no haircut -- and every time I've been to PetSmart or Petco before, it usually takes about an hour and a half. I even called ahead to confirm my 5:30 appointment. If you were already that busy, you could have told me on the phone -- I wouldn't have come all the way for nothing. When I asked why, they said there were four dogs ahead of mine. If that's the case, why even allow 5:30 appointments? This is very poor scheduling and shows a lack of respect for customers' time. The groomer's attitude was also very dismissive, just saying I could reschedule if I thought the wait was too long. Very disappointing experience. I won't be returning to this location. read more

This review is specifically of groomer, Desiree. I've been taking my dog here for years and never had an issue with any of the other groomers. I was an Altadena resident and right after the fires I wanted my dog groomed because a friend was gracious enough to lend us their home, and I wanted to minimize any pet hair or dander. Instead of feeling any sort of compassion for us, Desiree hiked up the price on our service claiming our dog was a different breed which she is not. We adopted our dog from the shelter, she is a mutt. Her "breed" was assigned to her by another Petsmart employee when we first brought her in years ago. For YEARS she has been brought to this exact Petsmart and charged the same price, but Desiree felt the need to charge us more for an uneven, mediocre haircut at that. This was enough to make us never want to come back here. Everywhere else, people have been so nice and just touched my heart with the kindness and support they have shown our community, but I will never forget how this groomer could be so uncaring and unsympathetic charging us more when we had just lost everything. read more

A long over due review! I have had nothing but amazing experiences with Manny! Manny is soo sweet and understanding with my mini poodle mix! They are soo attentive and are able to educate in my dogs needs. This last grooming experience my doggie Stella came back with bows and smelling fresh! Absolutely happy with the service petsmart provides! Will continue to come back for grooming!! read more

We adopted our dog about two months ago and have been going to this location ever since. Everyone I interact with is super friendly, very helpful when I need help finding something and always happy to see our pup. We took our dog to beginner's training, and our trainer, Jordan, could not have been nicer. She was so patient with us and our new doggie, and even recommended some behavioral therapists for us, since our dog still has some anxiety issues. It's such a pleasant surprise to find a store that still has good customer service. It's also super convenient that our vet, Banfield, is located inside the store. read more

Store has what people need, basic pet supplies. However, seeing beta fish in cups, small furry pets in cages, and adoptable cats in single-size medical kennels ALL day is pretty horrifying. Piss poor presentation from a "pet store". Very low quality of life for these animals while they are in their care. I will not be shopping here again. read more

Literally the worst place to take your dog for anything that they offer. And yes, I know - what else do you expect from PetSmart? I should have known better but with my first pup, I wanted to go somewhere that was more comprehensive. Their grooming place is a joke - they have always done grooming service for my pup who is a little anxious and scared but did always well. Recently we went for the same service for her that they've seen her for, regardless that she was a little skittish and scared. They basically declined her service, which is not the part I'm really mad about. It's the fact that their groomers basically manhandled my pup (2 men), approaching her too quick and without introducing themselves to her, and then saying she's scared and anxious! OF COURSE SHE'S GOING TO BE ANXIOUS IF THAT'STHE SITUATION SHE'S IN! Seriously, save yourself and your pets the time. Yea their services may be more "affordable" but for the crappy service and people, it's really not worth that much saving! read more

They never have enough checkout people. Currently in line behind 10 people. Insane. It's worse on weekends. You would think they would at least have enough on weekends. read more

Jason in the Banefield Pet Hospital (inside Pet Smart where you get vet prescribed food) was extremely helpful! I had to pickup a vet prescribed food for my cat and it was my first time coming into this Pet Smart to do so. I usually order on Chewy but we just ran out of his food! So I came here in hopes I could get some and I was able to!! Jason was kind, helpful and provided great customer service! All he needed from me was to show the prescription from his vet and then he set up an account for my cat and I and provided the card I need to pickup food. He made the process easy! When we were done, he even asked me to say hi to my cat for them which I thought was so sweet! Thanks for such an easy experience, Jason! read more

We have anticipated for the weekly cat adoption day-- Saturday , on October 22nd, twenty twenty two. This is our all time favorite Petsmart ....because of the great services and fabulous location. Parking lot is huge, surrounded by all the great restaurants and other wonderful retail chain stores as well . We were lucky enough to have found our match from the weekly kitten adoption event at this location . JULIA was so personable from cat Adoption tails .she went above and beyond helping us finding the right kitten for our family. We were able to find everything we needed from this location. Prices of the pets bedding to pets food and toys, accessories were all very good . The qualities of the merchandise were always amazing as well . Highly recommend to visit their adoption Saturdays from 12 noon to 5pm -- if you are seeking healthy and happy kittens as your forever companions ;) read more

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Lisa was so helpful! She was friendly, professional and assisted me with my petsmart account so I could access their deals and points. It's great to encounter workers like her who have genuine costumer service. Thank you Lisa! (: read more

Shih Tzu needed a cut and shampoo. The groomer at petSmart Desiree B really knocked it out of the park. Highly recommend if your dog needs basic care you have no further to look. They also do comprehensive nails, anal, specialty clips. Found our new groomer. Thank you, Desiree! read more

Is anyone going to tell Maria that 7:00 p.m. cut-off for pick-up does not warrant an attitude when I show up at 6:30 p.m.??? Such egregious rudeness. Who crapped in your cereal or threw up in your coffee, Maria? With that attitude, somebody should! read more

First time coming here for grooming of my dog. When I brought him home, I found 2 fleas on him. Won't be coming back. The workers were nice and friendly though. read more

It could be just me but is this location bigger than Alhambra location? Well, I believe so! I only found out recently that this location always have special sale that other locations or online does not hold. If you look through the shelves, some items are on sale for very very low price! Like one cat food being more than 55% off of its original price. Was it expiring soon? NOPE! My cat is spoiled and she is a very picky eater. I admit, I probably made her that way. I have only given her what's best even if it costs me fortune. I dont care, she is my everything. So I am low on her favorite grain free shredded chicken with broth and none of the PetSmart locations carry them. I see duck on shelves but her absolute favorite is chicken with broth. Ive went twice this week just for that but had no luck! Anyway, staff is super friendly, always going out of their way to help and answer the questions I have. Though they havent been carrying the food I needed, this is the first time I had to experience this. They usually always have it! Last time I was here before the pandemic, they had adoption event at the store. Ive seen many cats and a few dogs who got adopted on the day. They also have an adoption center of their own on the right side of the store but because covid-19, I believe they are being fostered until further notice. I signed up for volunteer and coronavirus stopped me. So sad! All in all, great customer service with awesome price compared to its competitor. read more

PetSmart - Lovely cat (before Covid-19) - Pet Training Near Me - Pasadena, California

Edward was great with our dog! Squeezed us in right before Thanksgiving! Great job Edward.

I made an appointment to have my cat's nails trimmed but they cancelled my appointment last minute and didn't want to interact with my cat even though they had never met them. The person I spoke to Manny Sins (appropriate name btw) was vague and danced around not wanting to see my pet and was rude when he said that he didn't want to work with my cat because of how he perceived to see my cat even though they had never met my cat. Not only is it ridiculous that they didn't want to see my cat but they also have horrible customer service etiquette. If you can avoid this location I know I am. read more

This store has the worst grooming services in the area. The last couple times I brought my 2 dogs in for baths, it took 5 hours and 3.5 hours respectively. In dropping the dogs off, the groomers did not advise me it would take so long and were quite cold and cranky, clearly not happy with their employment. We are never coming back. read more

Best petsmart in the area - always fully stocked and great friendly staff! Grooming services here are really great! Tony the groomer is great! Very clean and plenty of parking. read more

PetSmart - Pet Training Near Me - Pasadena, California

Awful place for doggie day care. I was lied to about my dog and was subjugated to a whole made up, stressful drama over nothing that lasted days. No integrity, deceptive and clearly do not really care about animals. I've heard other locations are better. read more