Ann was extremely helpful! We've been coming here for a while now and everyone's very kind but Ann…read morewent above and beyond with helping us today!! Thank you so much, Ann! Other notes: - the store is always clean - the employees are always kind - they do adoption events - matching quality brands to choose from for your fur baby!

This Pet Food Express is located on Lake Ave, 2 doors down from Nick's South Late Avenue restaurant…read moreand across the street from CAVA. I have visited this store a handful of times with my little girl dog and pretty much every single time that we have visited, we have always purchased something for her. On our last visit, we ended up purchasing her these Canine Marketplace Chicken Chips. As our little girl is getting older, my husband and I started cooking all of her meals (she no longer eats any kibble. Honestly if you want to know, a lot of dog food out there is actually poor quality which actually could be a large contributing factor as to why your pups are getting sick. I have been told by a few veterinarians that if you were to cook for your dog, it would most likely eliminate most needs for any digestive issues and diet related problems that pets have). And because she is on a particular diet, we don't typically purchase treats for her anymore. But have discovered this brand of chicken chips, as the only ingredient is just chicken. Nothing else is included (Farm to Pet is a larger brand that also has single ingredient treats but surprisingly it is cheaper per ounce to purchase this brand). So we come here to purchase these chicken chip treats for her (surprisingly only a few places sell this brand online... and although we may rely so heavily on Amazon to purchase anything and everything, they don't sell this brand). She just loves these treats and I feel good knowing that I can give her these treats and that they are shelf stable (although we do make her chicken, it stays in the fridge. This is nice that I can pack some of these chicken chip treats in a small container and put them in purse so that I can have them on hand for her when we are out). We have also purchased other treats for our little girl in the past (when we were not cooking for her before) and have always had great customer service. We are always greeted by an employee, no matter if we enter in the front or the back. And also having a friendly employee who greets us and our little girl at the register. Overall, this is a great pet store and am glad it is here.

Stepped into this heavenly pet store w/ some friends today & we felt like we were in a Disneyland…read moregift shop but for pets!!! The many brands of wet food / dry cereals for the paws in your life! Annnnnd my wordy... the toys, bday pet gifts, and outfits for every season! I could go on & on. I was amAzed at every corner of this store. Marcella greeted us at the cash wrap station & we immediately signed up for membership! Cannot pass up a special deals day. Lol We were even encouraged to bring our pets into the store next time so now I just want to start asking neighbors if I can bring their pet into the store as a field trip. Haha Honestly enjoyed the store & I will be back at feeding times for the koi fish in the pond. Those koi's were such a tranquil friendly vibe.

This place has become incredibly frustrating. I have been in the shop five separate times, and not…read moreonce has anyone asked if I needed assistance. Customers are left wandering the store while employees sit behind the counter eating and socializing with one another. When the shop was located across the street, the staff was attentive and welcoming. The difference in service now is disappointing. During my most recent visit, there was an employee with dark hair standing behind the counter while the entry alarm clearly signaled that customers were coming in, yet no acknowledgment was made. At this point, I would recommend saving your time and choosing another option.

Cat mom here. If you doom scroll alot online, youre bound to get ads for cat//dog food. In this…read morecase, ive seen ads for smalls but if you order online you have to buy alot at once and i think you have to start a subscription but can cancel anytime. They have smalls here if you want to see if youre kitty would eat this. I have 1 super picky kitty and the other that just loves it. Havent notice a difference yet but just started so hopefully itll be good. The cat treats we bought were on sale since they were in stock for the christmas season. They have dog grooming services and a variety of dog and cat goods that you might not be able to find at petco or petsmart.

The grooming is excellent here. I was turned away at two other groomers with my Pomeranian but they…read morehave been so good with him. We have been there several times and he gets better every time he is getting much less reactive and more comfortable. They take their time with both our dogs and we are always happy with how they look and smell afterwards. I was using healthy spot for 16 years with a previous pup in marina del rey and was always extremely pleased with the grooming staff. Now I moved and have two dogs and bring them to Pasadena location. They are not cheap but to me it's worth the price because I know my pups are well taken care of. One of my dogs actually pulls me into the store when he gets there so you know he has had good experiences there.

Employees were friendly and did a great job with my dogs haircut. Will recommend and come back…read moreagain. There was a miscommunication that happened but it was discussed and settled professionally.

First timers here!…read more My little Tofu looked and smelled so good after her grooming here. They were all very nice and gave me a detailed overview of what happened during the service. I appreciate it because I didn't know that my dog was scared of getting her nails trimmed. They're always busy so make sure you call ahead to make your appointment. They also have a store attached to them so you can buy retail items there. The service was pretty fast and there's tons of things to do nearby while you wait. Pricing was $95 for my pup. My only complaint was the parking. It was a little difficult as it is street parking only.

I had a fantastic experience at Petco Pasadena! I came in with questions about setting up my fish…read moretank and was lucky enough to get help from Cameron. The were incredibly knowledgeable- answered all my questions with confidence and clearly has a real passion for aquatics. It made the whole process so much easier and more enjoyable. Beyond the great customer service, the store itself was clean and well-organized, and parking was a breeze. Will definitely be coming back for all my fish tank needs. Highly recommend!

This store is one of two Petco's I frequent regularly for over a decade…read more Overall, the Pasadena location is my favorite. Reason being, it's one of the bigger store formats among Petco's. And further, the staff is the most consistent. I have gotten to know a few of the staff including Alyx and Nicholas. They have helped me countless times when I stop by for in-store pickup orders or just a random stop-in for something I ran out of. Just the nicest people who love animals. I've only had positive experiences at this store and with everyone who works there. Inventory on hand is also usually consistent/good. They do seem to run out of doggie shampoo/conditioner more than other products I usually look for, though. Not sure why. The parking lot is a bit small but that is outside of their control due to the layout of the plaza in which Petco is located and shares with other businesses. Overall, a very well run establishment that I look forward to visiting each time!

Really friendly service. They are great with dog grooming and all the workers are nice…read more Just an FYI if it's your first time bringing your pet for a dental cleaning... they do an examination that costs $45 and if they find something wrong they may not be able to proceed with the cleaning. So for anything you notice that may be off, weird odors in the mouth, etc, an option is just to check it out with your primary vet to save some time. Just want to give y'all a heads up.

i want to preface this by saying i am a nervous wreck whenever i leave my dogs with anyone besides…read morefriends and family, so finding sitters / boarding we trust has been an ongoing struggle, especially for two dogs. my babies rosie and hank have been going here for the last few years, and we've really come to love and trust this place. hank is a super friendly goofball who always acclimates to groups easily, but rosie is a little nervous gal so she takes a bit to warm up to the group. sometimes i'll watch her on the doggy cam and she'll just be sitting in a corner watching everyone play. but after a few days, i've watched her get used to her new dog friends and even start playing! i don't think that would be possible without the owners and staff creating a caring and warm environment for them. also once i checked the cameras and i saw someone sitting on the floor while all the dogs piled onto them and it was the funniest / sweetest thing i've ever seen. a massive cuddle pile full of happy dogs with wagging tails. they won my trust completely after that. thank you for creating such a wonderful environment where both animals and their owners feel safe and cared for. it's a rarity in this world!

After going to Cat Con for sometime and always seeing Centinela as a vendor that was super generous…read morewith their coupons and freebies, I was glad to see one sort of closer to me. I used to go to a clinic and saw that this location was nearby and went to get some goods. It's definitely more cat and dog based of a pet shop, but they have some neat things like anesthesia free teeth cleaning services and a dog wash station. Sadly nothing for us exotics owners (many such cases), but my brother does have a cat at home so I got him some treats. I'd probably be more of a frequent customer if they were a bit closer but they have a decent selection of treats, toys, supplies, and standard food and litter. I can't comment on the dog stuff, but there was more Churu flavors here than I have seen at other pet stores. Not bad!

This was a great experience in customer service. Upon entering, I was greeted right away. I was…read moretold what the promotion was for the day. After about 3 to 5 minutes in a store somebody followed up with me and asked if I had any questions or needed help. They have a great selection of raw dog food, organic, and all natural food. They store was clean and organized. They have a parking lot and there's plenty of room to park.

Staff is great and always friendly. I feel comfortable when I leave my puppy here. Also the…read more groomers do an amazing job.

Amazing service, staff is very friendly and welcoming! Thank you so much VALERIE for the amazing…read moreservice!

They have a good selection of pet supplies, including different brands of food, treats, and toys. I…read moreliked that there were a lot of options depending on your pet's needs, so you're not limited to just a few choices. I also noticed they offer grooming services. ::Experience:: The store is spacious and well organized, so it was easy to walk around and find what I needed. ::Customer Service:: Staff were friendly when I asked for help and pointed me in the right direction. ::Tips:: On weekends, they host cat and dog adoption events. ::M's Notes:: Parking lot

Called ahead to make an appointment to get my cat groomed. With previous grooming appointments at…read moreother companies cats were in a separate room from the dogs, NOT THE CASE HERE. My poor cat was in a room with 6 other dogs whining, shaking and barking. Staff was nice enough but the shave they offered on my cats stomach is incredibly uneven. I will absolutely not be going back for another cat grooming. If I knew that cats would be with the dogs I never would have made the appointment. I can say the pricing is reasonable for the service I had done.

If you want a super happy dog like mine take them for a special treat at The dog bakery! My pups…read moreloved looking at and smelling everything in the store. They had a bowl of water for them too. The staff was very nice and was in the middle of making a birthday cake. Super cute for a pups birthday! My pups liked the Oreos!

I am beyond disappointed…read more I have been following Rocky Kanaka for years and years. So when I found out he had a doggie bakery by me, I was ecstatic!! My boy, Zeus' 13th birthday was coming up. We decided to do a small photoshoot with him and wanted a doggie birthday cake. I spent alot of time on their website but decided to come in to take a look at what their options were instead. When we first came in, I already mentioned to my husband I didn't feel comfortable coming in here. I don't know what's going on but the employees just stare at you. They don't greet you, they don't smile or welcome you in. The whole interaction was extremely uncomfortable. We decided on a medium heart shaped (6 inches) original wheat free cake with carob siding. We also decided on blue text that said "Happy 13th Birthday Zeus!" We ordered a dozen confetti paw cakes for some of his furry friends. A week later, on the day of pick up, my husband notified me they had used the wrong color for text (brown instead of blue like we wanted). I appreciated the lady who helped because my husband saw the color was incorrect, so she went to the back and had it fixed asap. She also even threw in a free candle for the inconvenience. This was truly the only thing appreciated throughout this whole experience. What I did not appreciate, was they smeared the brown text off the cake so now the cake looked dirty and smudgy. They did not attempt to make the cake look nice. They did it as quickly as they could. There were brown smudges all over the cake and this was unacceptable to me as we had our photoshoot for him in just a few hours. My husband tells me the woman goes to the back and he can hear her yelling at someone saying how they've kept messing up these orders lately. Why are they allowing the person to do this job if he keeps messing up the orders?? I understand accidents happen, and she tried to alleviate the situation, but the cake was still unacceptable to me. It was not presentable. When I called in to explain to the man on the phone why the cake was unacceptable, he responded with "ok." NO resolution. NO apology. I requested for a new cake but we ran out of time before the photoshoot. I do not recommend this place. There are plenty of other mom and pop shops who will treat you better than they treated us.