We get our dog bathed here and get nice toys and are members of the subscription which gives good discounts and health care. Good place. The groomers are very kind read more

It's an ok place if u need basic things like vaccines and such. If your pet requires something more knowledgeable I would recommend going to an actual veterinarian hospital. My dog has always had a skin condition and I know what treatment helps her and all they would do is recommend shampoo and drops. Went to VCA ANIMAL HOSPITAL, they looked and her and told me right away that that's beyond shampoo level.. read more

This is my 3rd or 4th review of this petco location. It is the most abysmal establishment I have ever encountered that refuses to change. Today I had multiple large bags of pet food to carry to my vehicle, the petco store did not have any carts to offer. I asked for help to carry it to my car and they declined to help me. a STRANGER stepped in to help instead. Unbelievable employees and unbelievable manager. I urge everyone thinking of visiting this location to visit the Petco on Arroyo PKWY in Pasadena instead they won't deny you help, have carts, and won't keep you waiting for an hour to check out or help finding items. read more

Petco - Over 10 customers in line. One person on register on a Monday at 1:30pm. - Pet Stores Near Me - Glendale, California

I visited the Petco in Burbank to pick up some supplies for my iguana -- turf, a jungle vine, and a double heating mount -- because we just upgraded him to a bigger cage. The staff were friendly, helpful, and made the shopping experience easy. Everything I needed was in stock, and I left feeling confident my iguana's new setup is perfect. read more

Petco - My Iguana - Pet Stores Near Me - Glendale, California

Natalie store manager was a isle away from an ancient that a dog left and completely passed it without intentions of picking it up until someone came and complained. Before I went to that isle I seen Natalie pass the isle and than I step on shit. Someone else lack of awareness is what is what ruins customers service and I didn't even get an apology from her. She just said people don't pick up after their dogs and didn't even try to help in any kind of way. I'm sure there is other people that can manage and have better customer service skills than she does. Not even a smile just looks miserable read more

Oct 27, 2025 I ordered cat litter online on the 27th of Oct. And pick it up on the same day. Went inside and got in line. (Wow, what a friendly service. No greetings, not even may I help you. Just gave me a look as I walked towards the counter. Where on earth do you find these employees?) The service is getting worse and worse. Keep hiring unprofessional workers with the worst attitude, and this store will close down sooner or later. The service at Petco in Glendale, I give it a 0. But your products are still 6 read more

This location is a joke. They handle animals as a service in the grooming department. When booking the appointment, I was told to bring updated vaccination records in which I did. I then get told that they needed a document that states the next due date to ensure it is up to date. I had brought the same document when I first brough my dog here. So why is this time different. There was nothing indicating I needed to bring paperwork that showed the due date. What could have been a simple process as Jessica stating let me call the vet's office to confirm, turned into a huge blown out argument. It wasn't until later after she had gone off the handle yelling at us that she said she would call. This is when the manager got involved and heard Jessica's side of the story. Don't know why she needed to get into it again when the manager was clearly standing right there hearing everything. She of course storms off. While waiting for the manager to speak to us, he rudely asked okay so tell me what's going on. We were just thinking he was going to go after her. His response was " Well I'm still standing here!" He then proceeds to tell us that customers are responsible for bringing in the vaccination records. That's common sense. Which we did and was still told so in a condescending way. The main point wasn't the fact that the vaccination records weren't accepted. The issue was the way it was approached. If she was ultimately going to pick up the phone and call the vet's office, then she could have done so. I went into my vet's app and obtain the record showing a screenshot of when the next shot was due. Jessica could have just easily explained the process and apologized for any confusion the Petco app may have given. Ultimately we were asked if we would still like to leave our dog to be groomed. Like we would after that interaction. For people who handle animals, they are rude and seem miserable with their own lives. What's coincidental is that this was my 8th booking for grooming which was supposed to be free. DO NOT GO TO THIS LOCATION. ABSOLUTELY HORRENDEOUS. GO HERE IF YOU LIKE TO BE TALKED TO IN A CONDESCENDING MANNER. read more

I never had such a bad experience. My dog is medium size, I took her to this place, and I told them she needs bath, nail trimming and haircut and cut the hair between her pows. Total was $90, which I had no problem to pay for the service. After 3 hours they called me and told me she is ready for pickup. I got there and picked her up,and when I looked at her nails,wasn't trimmed , the hairs on her paws were not done, ask why? She said your dog won't cooperating!!! She is fine with PetSmart groomers, no issue what so ever. Anyway long story short won't go there anymore. read more

Petco - Olly - Pet Stores Near Me - Glendale, California

My daughter dropped her dog off for a wash & cut, which is supposed to come with nail trimming. She wanted to add on teeth brushing. She was told the nails were extra and she was going to need to pay extra. I went in and fixed that. After waiting 2 hours, we went in to check how long it would be, and I was told another hour!! We did have an appointment. Neither my daughter nor I were told of a 3-4 hour grooming time. The groomer who told me did not have the best customer service. I also noted 3 groomers sitting down chatting, not with clients or working. Apparently, they do a station system & after two hours he had a bath, and was getting dried. That does not seem efficient.. I will repost when we see the results. I will not be returning after this. Update: it got worse, when we picked up our dog, his hair cut was mediocre, at best and his nails weren't trimmed. I did take back today(Monday) to get the nails done. The gal who helped this time was very kind & quickly trimmed his nails. She asked if I wanted to speak to the store manager and I just didn't have it in me to do that. I informed her to check the yelp review. As you can see, someone did reach out. I'll update on what they say. read more

Petco - The second area he was injured during grooming. - Pet Stores Near Me - Glendale, California

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Too many dead fish in the tanks and cups, which is very sad. Saw several dead fish in one visit. Fish should be taken care of better than this. If they aren't selling quickly enough, then have a smaller stock and care well for the ones that are there. Also, saw someone buying fish that don't get along with plans to put them in the same tank. Employees should be taught about this and on the lookout so things like this don't happen. Prices here are slightly higher than at other Petco locations in Southern California. Also, the bathroom situation is terrible. It's kept locked and have to request multiple times to get let in. Then when finally able to get in, it's disgusting. Smelled bad, dirty plunger laying across floor, grime all over sink. Not good! Plenty of free parking. Wide variety of pet foods. Some of the workers seem friendly but things need improved! read more

I have been a Petco customer for almost 20 years. I will never spend another penny at Petco after my experience in the Glendale store today. Petco mailed me coupons and I brought them in to redeem. They expire on 11.5.2025 and the POS had an error message saying they were expired. Obviously a glitch. The "manager" Stephanie came over and told me to call customer service about the issue. I've been a retail manager and the proper way to assist a customer is to 1.honor the coupon and staple to a receipt for your accounting department, plus roll up to your boss the issue you are having with said coupon or 2. Call customer service yourself to make sure that you take care of your client. I was on the call for over an hour trying to get the coupon on my pal rewards so I could use it in store. At the 30 minute mark, I mentioned to "manager" Stephanie that the customer service representative told me that the store should have accepted the Petco coupons and that the employee not the customer should be calling customer service. She told me that she could call and I responded that I've already been on the call for 30 minutes so what's the point. I also mentioned that making me call about a coupon sent from Petco is not good customer service. She shrugged her shoulders, rolled her eyes, and walked away. If I am the DM, I would immediately pull her off the sales floor and keep her in the back so she is not engaging with clients. I would also put her on a Performance improvement plan as she acts like a high school girl with clients, instead of behaving like a professional manager representing a world class company. The phone customer service team was helpful but it took me 70 minutes to get the coupon applied. Absolutely unacceptable Petco and Glendale management. read more

Extremely Disappointed -- Wrong Item, No Help, and Rude Service I bought a dog pen from Petco, but was given the wrong box. It's a massive box that barely fit in my car, and now Petco is telling me I have to return it to the store to exchange it. That's just not possible when I'm home with two small kids and a disabled dog recovering from a spinal stroke. When I called for help, the employee I spoke with was incredibly rude and actually told me it was my fault -- even though the mistake clearly happened on Petco's end. She was condescending and dismissive, offering no empathy or alternative solution. This whole experience has been so disappointing. For a company that prides itself on caring for pets and their people, the lack of compassion and accountability is shocking. I'll be taking my business elsewhere and encouraging other pet owners to do the same. *** I did reach out to the store before posting this review and they offered no solutions except saying it was my fault. read more

I always shop at Petco in Glendale, and never had a negative experience, but to today. It was almost 7 pm when I realized that we run out of Fancy feast wet food for my cats. I jumped in the car and rushed to Petco, I was 7:10pm, and the manager was guarding the door, after I explained to him that it is an emergency and I will be in and out, he has no compassion, he acted like a robot who is repeating the only frase he knows, "you can not come in".I work in retail for many years, and this is not the way to treat a customer. There are always exceptions , especially there were people inside. I am well aware that retailers do not care anymore about level of customer service or about the ways to retain clients. And guess what, I will be taking my business online, a lot more convinent. And to the gentlemen who was at the door today, I would suggest repeat customer service 101 courses. read more

Groomers refuse to take elderly dogs even if you have an appointment and sign a waiver

Our poor dog was held at the groomers for 6 hours! And asked why, their excuse was "We weren't able to reach you"!? If there was an option for -10 rating, this groomer Angie and the other groomer working that shift would certainly have receive it. When I finally picked up my dog at 2p and enquired why didn't we get a call.. she began saying I called and texted the number that Lucky was ready for pick up at 11:05a( this was logged in their systems)- no contest there! I will note that my wife nor myself DID NOT received any calls or text messages from PETCO or the groomers. She kept insisting she called and texted the number. When I asked which number of the 3 that's on file did you call and text she said it doesn't matter. It does matter because the number on file she called was my wife's department line which is answered by a live person and if she did text that number then duh, no response because its a business number. And if she called that number(Which i don't she did) some one would have answered the call and would have rerouted to my wife's direct line. And by saying you texted that number, that's like me texting PETCO's main line asking for something, and guess what I'm not going to receive a text back. I should note again there are two other numbers on file which are both our cells. If this was my business and my employee said I'm not getting a response from the number I'm calling I would have said, have you tried calling the other 2 numbers on file. How lazy do you have to be not to call those numbers. And what pissed me off was, she tried to put the blame on us that we didn't call! I did call because if didn't my poor dog would still be there! Just a horrible experience all around. read more

One Star - Disappointing Experience at Petco I recently visited this Petco location hoping to get some advice for my pet, but unfortunately, the experience was quite disappointing. While I was assisted by the manager, Ramon, his lack of knowledge regarding my pet's specific needs was glaringly obvious. I found him to be unhelpful and seemingly uninterested in providing good customer service. Ramon's demeanor and the overall atmosphere of the store left me feeling like my pet's well-being wasn't a priority. His professionalism as a manager was questionable, and I left feeling frustrated and unheard. Overall, I cannot recommend this Petco location. The lack of knowledgeable staff and the poor customer service from the manager, Ramon, make it a place to avoid. Save yourself the trouble and find a pet store that values your pet's needs and provides competent assistance. read more

Today I showed up for a grooming appointment and was immediately turned away by the groomer, Melissa. I asked to speak with the manager, Nicole, who spoke to Melissa and then told me she thought my dog could possibly have a health problem based solely on an offhand comment, and that even if I showed her a vet's note that confirmed there was no health issue, she would not accept it nor allow my dog to be groomed. Nicole was unnecessarily hostile and kept changing alleged policies, then started making accusations that I was making things up. I repeatedly asked if I could call the vet and have them reassure her and verify that everything was fine, but she refused. I'm still unclear as to why we were singled out and insulted, it was completely unacceptable, and the worst customer service I've ever encountered. There are so many other groomers in the area, don't waste your time with people who clearly hate their jobs. read more

Went to Petco to take my pet Curly for her Vet appointment and parking was so hard as it was full. Curly's appointment was at 1:45pm but we arrived at 1:53 due us having a hard time finding a parking but the receptionist told me that we were late and that they could not accept Curly anymore. Asked if we can at least wait as there might be cancellation but the receptionist was very unfriendly and rude. I explained that we had a difficult time finding a parking but she just said we were late. The receptionist was very inconsiderate This happened in June of last year 2024. read more

Waited 30 minutes for help, after being told i'd have to wait 10 minutes. No help came.

I came in to get a number of supplies for the new fur baby. It has been a number of years since I've been in to buy anything for a pup. I'd been buying for our fish but that's about it. I was able to find what I needed but needed to find the right people so I could ask my questions. I needed a brush, shampoo, food, etc. In the past I'd had a different breed of pup. This time around, I needed whatever was appropriate for a Yorkie. I wasn't able to find anyone on the floor for the longest time. Then when I was able to find someone they weren't real friendly and certainly didn't seem all that interested in taking the time to help me. He said that he was going to go and find someone to help me. Instead he was in communication with someone via walkie. He was able to get the answers from them. I felt the shampoo suggestion was rather vague and wasn't helpful. I didn't like that part. I went into the next door Ross I believe it is. There I found the same shampoo for less than 1/2 the price of what I paid here. I also bought a pet deodorizer here but that didn't turn out well. I am hoping to be able to return it in the next day or two. It caused a nasty residue on my pet and it looked terrible, like severe dandruff. I really would have appreciated help with the dog tag that I needed to make as well but that wasn't going to happen. It would have been nice to find a shopping cart available too but there weren't any. My little one is handicapped but doesn't have a wheelchair or stroller so a shopping cart would have really come in handy but hopefully they will have 'em available next time. Fingers crossed. I also hope to find a harness that is the appropriate size for our fur baby the next time we stop in. There didn't seem to be too many available in the first place, and none of them in XS. read more

Both your Vetco team members and groomers did even not meet the lowest expectations. Groomer returned dog smelly and wet and hair was coming out of him for days. Paid 100 plus a tip, but in hindsight realized they ripped us off for barely a wash and "dry". Both the receptionist and the other staff at Vetco in Glendale, CA did not clarify that shots in a series would have to be paid each time, which is insane the first place. I asked if the shots were all covered with the first payment and they said yes. If I knew they charged for subsequent shots, I wouldn't have done the series of shots, but that's probably why they didn't say at the first visit, so that they could make more more money off of you on the next visit. Doctor and tech both didn't bother to clarify or even print the prices for the subsequent shots on the estimate paper I got on first visit. Lastly, the doctor tried to up charge us by adding on a bunch of unneeded tests on first visit. Receptionist on second trip also gave us a hard time for barely being 10 minutes late after my dog had an accident in the apartment. When we got there at 9:10, their office was empty. I have other pets in the apartment and I couldn't just leave the mess and let them be exposed, but receptionist there DGAF and gave attitude on phone and on arrival. She should lose that attitude if she doesn't want more complaints. Called customer care and they are as useless as a screen door on a submarine. Absolutely disgusting service and company, i'll stick with Chewy.com and my original vet office. read more

I had a very bad experience with this Petco in particular with "Diana" one of the sales associates. I asked to speak to the manager and she said that would be her, I'm not sure how true that is. After the rude treatment I received from her I will no longer be shopping at Petco. I rather make my purchases online than deal with cruel people like herself. read more

Great service, knowledgeable and helpful staff! .......................................................... Recommend coming here Thank you! read more

I was standing in a long line (most of the time there is only one cashier) and overheard the training session going on. The Petco dog trainer was suggesting to these new dog owners to feed their dog HOT DOGS as a high value treat (also said beef jerky was a good option) .... WTF??? I wanted to say something right then and there but tried to mind my own business. First of all... hot dogs have so many questionable additives not to mention the sodium levels... if they aren't healthy for humans.. why the heck would you give it to a young puppy as a treat. That is simply setting your dog up for a short life with health issues. PSA: DO NOT GIVE YOUR DOG HOT DOGS AS A TREAT also DO NOT BRING YOUR DOG TO PETCO FOR OBEDIENCE TRAINING (they clearly do not know what they are talking about) read more

Not sure if this review will even make a difference after reading the other reviews. The service at this location on Sunday is particularly bad, no pun intended if you're Christian. On the rare occasion I have to go in on Sunday to order crickets for my school's science lab, the order somehow gets lost after a call is made over the intercom. On average, I have to wait 15 minutes and then remind the cashier, even though there are staff standing around, cracking jokes and not following up on the order. What's ironic is that it's not even busy. I finally had to speak to a manager today which I try to avoid at all costs. Word of warning, DON'T ORDER CRICKETS ON A SUNDAY AT THIS LOCATION! read more

Dr. Chen in the vaccination clinic is very rude. Can't even ask her a question, without her talking to you like you are stupid. Horrible service. read more

During my visit here a couple days ago, I was shocked by what I saw at this Petco: Betta fish stacked up in little cups with no heater in winter! The ironic thing is that I had gone here in hopes of finding things that would improve the living conditions of a betta fish that used to be in a cup and rescued from the 99 cents store. I looked at different tanks, rocks, toys, and plants the guy showed me, all of which I bought. I have even invested in a small heater knowing betta fish are tropical creatures and need to be in water which is 75 to 85 degrees Fahrenheit. Basically, I've been doing whatever I can to make this little betta we have a bit more comfortable since all the research and basics on betta point to making sure they live in the right water temperature, have adequate space to swim, and have some plants/toys to play with or hide in. Yet here I was at Petco, a company specializing in animals and selling items that should make the betta's life better, doing all the wrong things themselves. The weird part was the Petco rep telling me all about what my fish needed and could benefit from (selling me all kinds of stuff) while keeping the fish they sold in the worst conditions. I mean look at these creatures. They are so miserable they look like they're almost dead, especially the female betta that could actually be kept in groups in a nice tank since they don't fight other fish like the males do. I wonder if they even feed them. :/ This seriously looks bad, Petco. I hope you will come to respect these beautiful creatures and give them the proper living conditions they need. While this ignorance is expected from the 99 Cents store, it's not OK coming from Petco. Thank you read more

Petco - Miserable sad betta fish kept in cold water and small containers - Pet Stores Near Me - Glendale, California

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We love this Petco. Everytime we go, it has everything we need for our dogs and sometimes has really great surprise sales, with minimal lines. The most recent time we went, we were helped by a really patient employee named Noah who was really great. read more

I bought a goldfish here and one week later, it has ich. Thanks for forcing me to learn how to euthanize a fish. I bought a new fish at Tropical Imports. read more

This review is ridiculously long overdue for Melissa-- the grooming expert at Petco. She is hands down one of the best groomers I've worked with over the years. I am amazed at how much she cares so much for each animal she works with and how easy she makes the whole process for the human tagging along. Petco please promote her--give her a raise, sing her praises, because you have an absolute gem of an employee at your facility!! read more

Petco - Yoshi post-grooming - Pet Stores Near Me - Glendale, California

If I could give -5 stars, I would. Terrible management and poor service. A group of us (4 people and 4 dogs) arrived at this PETCO today for an outing of Halloween, treats and food shopping. We have large dogs and were using this opportunity to socialize and expose them to a store with people, smells and animals. We do this often and are usually treated respectfully as others seem to appreciate our efforts to have disciplined pets. We found quite the opposite at this Petco location where the manager (who refused to give his name but believe it is Ramon) verbally accosted us and forced us to leave the store even though we were shopping and attempting to purchase a large amount of food and treats. To begin, we usually take things slowly in the stores so that the animals can sniff, get acclimated, in order to proceed calmly. After checking out some of the front displays, two of us stayed at the front of the store near the closed vet checkin while two went a few isles down towards cat treats and food. At no point were any of the dogs misbehaving or acting aggressively towards any patrons or pets. We had received only smiles and waves; making a child's visit as all the dogs downed as they passed by. I say this to show that not only were the dogs not being a hindrance but also to demonstrate that anyone who has been around a dog for more than half a second can clearly see what we are doing. There has never been any confusion from the general public as to what we are doing. Often we are asked if they are service dogs or training for competition but still obvious as to the goal of socialization in public environments. We are not trainers, just pet owners. However, after only a few minutes, the manager Ramon came up to the two of us at the front of the store and said, "What are you doing here?". Though we thought it was painfully obvious of dog owners being in a pet store, we responded with "training the dogs to be in the store and shopp.." but before we could finish the manager cut us off saying "you can't be in here. There is no training in my store. This is my store" when asked why he stated that this is private property and we were not welcome. Only after the third time of us explaining that we were with others shopping did he stop accosting us insinuating that we were somehow trespassing in a place during its business hours. The only thing left to do was for all of us to return our items to the shelves (over a 100 in treats and food) and leave since it was now clear that this was "his store" and he didn't want any customers. Ramon made the situation very awkward and unwelcoming and because of this, there will be no future orders from us and we will not be returning to any PETCO. When we reached out to corporate, they just vaguely hoped we had a great day and that they could gain our trust again without offering any solutions. read more

Love PetCo, but this location does not have great management! They are also marked as being open at 8 am today, but was rudely told that they open at 10 am with no signage of new hours! PetCo should really do better rather than having people wait for 20+ minutes outside... read more

(Shopped 09/04/20 FR - 01/21/21 TH): The place to be for you and your pets! With the recent addition of a Scottish Terrier puppy to the family via my roommate, Glendale's Petco location has become one of my favorite places to shop at! It's been ages since I had a furry friend to call "my own", and with the hectic rarely-home hours I usually kept pre-COVID-19 times, it just didn't feel right to get a pet if ample time wasn't able to be allocated for caring and loving. Having been on "shelter-at-home" lockdown since March 2020 and barely any work to speak of, apparently this was the best time if any to pull the trigger. Here was a look into the array of things I've been able to spend my money on since he joyfully arrived: PURCHASE Halloween Plush Spider Toy & Kong Peanut Butter Snacks ($5.99 + $6.99): Colorful squeaky toy and peanut butter treats... I almost kept these for myself https://www.yelp.com/user_local_photos?select=FMZPO1BZgMyHUeynZddOwQ&userid=8jVT2inwc8GIQ6sH2UG9Vw! Royal Canin Puppy Food, Kong Puppy Snack Toy, & Wool Giraffe Toy ($16.99 + $8.99 + $16.99): High-end puppy food and more toys, this puppy was obviously being spoiled https://www.yelp.com/user_local_photos?select=D-QcKkWq7y3lpNqKfS95MA&userid=8jVT2inwc8GIQ6sH2UG9Vw! Hill's Science Diet Weight Management Food, Plush Dog Bone Toy, & Plush Frog Dog Toys ($15.99 + $12.99 + $7.99ea.): I felt my mom's plump dog shouldn't be left out on all the goodies https://www.yelp.com/user_local_photos?select=Oqz422s5ticuWwcA5OY5Ow&userid=8jVT2inwc8GIQ6sH2UG9Vw. Nylabone Large Chew Bones, Nylabone Medium Chew Bones, & Shopping Bag ($19.99 + $6.99ea. + $10.00): This puppy chewed on everything https://www.yelp.com/user_local_photos?select=zFggAKLn1RXYx9pc-uayyQ&userid=8jVT2inwc8GIQ6sH2UG9Vw! Full Grooming ($57.00): At six months, Rasputin finally got his first grooming so he can pimp for the bitches (female dogs) https://www.yelp.com/user_local_photos?select=ElYmKe9qwIUBibqoPxNziQ&userid=8jVT2inwc8GIQ6sH2UG9Vw! Fresh Kisses Dog Snacks, Slow Eating Bowl, & 2pk Chew Toys ($6.99ea. + $14.99 + $5.00): More goodies for my mom's girl doggie who had stinky breath and sucked her food down https://www.yelp.com/user_local_photos?select=x_My5AG6flTzFwNVXeaHhw&userid=8jVT2inwc8GIQ6sH2UG9Vw! Recycled Plastic Bottle Squirrel Toy & Grain Free Homestyle Dog Cookies ($9.99 + $4.73): More items to spoil Rasputin https://www.yelp.com/user_local_photos?select=dGI9t6bSHH_gHShQJ8LfCA&userid=8jVT2inwc8GIQ6sH2UG9Vw. Zuke's Dog Treats ($6.99ea.): Rasputin's favorite training treats https://www.yelp.com/user_local_photos?select=Zr_6PuZIY16qp6PXau3WDA&userid=8jVT2inwc8GIQ6sH2UG9Vw! SERVICE Due to the mandated social distancing to slow the spread of COVID-19 during Coronavirus 2020-2021, they required worn face masks, limited shoppers, and encouraged online orders for easy pick-up or even delivery. The full staff were courteous, helpful, and efficient during each visit. HUGE shoutout to Emmett who took the utmost care with Rasputin as he got his first grooming and made us feel at ease; he will be our go-to groomer! Everyone was a star here! PARKING (FREE) Located in the outdoor Glendale Fashion Center, they shared a large-sized overground exposed and underground covered parking lot with several businesses such as Michael's, Ralphs, Staples, World Market, and more. Otherwise, there appeared to be plenty of street parking on most surrounding streets excluding the main drag of Glendale Ave. - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A large-sized store that housed aisles and rows of products for nearly all conceivable pets (mainly cats and dogs). From cages, clothes, foods, to toys, and more, they had it all or available to order online. Plus, they had their well-known grooming service which took a sizable corner where you were able to watch yours or someone's pet get done up https://www.yelp.com/user_local_photos?select=z_DymWRB0pWtDUGp_LOOLw&userid=8jVT2inwc8GIQ6sH2UG9Vw. Plenty of natural lighting came through the front large glass windows and sliding doors while bright electric ceiling lights filled in the rest. There were no TVs, but music played in the background. https://www.yelp.com/user_local_photos?select=Lt3I5cwTfbNvlqBSF64AQQ&userid=8jVT2inwc8GIQ6sH2UG9Vw ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Frankly, I loved everything about Petco's Glendale location. It was centralized to other businesses I frequented, they seemed to carry everything, the prices seemed a tad high (I could be wrong), and the customer service was outstanding. And, if you joined their free membership, you earned random promotional deals and discounts as you spent money. I found exceptionally good value based on the prices, service, and experience noted above (TOTAL paid experience was around $279.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.5 STARS read more

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WTF!!! No fucking carts!! Sunday, March 17,2024, 1:47 pm. Andrew, one of the cashiers told us they are out of carts. Thanks to CHRISTIAN for carrying 1large dog food to my car. read more

Used to enjoy coming here for my pet goods (I have dogs, cats, fish, and turtles) but now you can't even get service. Came in on a busy Saturday....only 1 employee working the check out line, there were 2 female employees restocking but they weren't working because they were leaning against the shelves gossiping about other people at work. I asked for help to get some fish. They paged for help in aquatics, went back to gossiping and I waited 15 mins with no help so I walked out. read more

Visited before COVID-19 Started bringing my dog to this location for grooming instead of the La Canada site. I like most of the groomers here because they don't try to sell you more stuff and their prices seem to be more reasonable. One of the groomers unfortunately doesn't made suggestions when he should have. I requested a bath for my dog which was fine, but I noticed when I picked my dog up that he seemed to be matted. What my dog should have had was a cut/trim in addition to a bath, but he didn't call me to make that suggestion. I complained to the groomer who released my dog to me. She said that that particular groomer just wants to do what the customer asked for, not do what is best for the dog. I was very disappointed. I ended up having to bring my dog back earlier than anticipated in order to get another bath WITH a cut. Plenty of free parking in a shared lot. read more

Wonderful customer service here. Darren was so helpful and sweet when we brought our cat to Vetco. He helped us pick out what we needed. He also has a way with connecting with animals because our cat looked like he loved him more than us lol. He also explained everything so well to us. Everyone one there was also super helpful and sweet. read more

Went here to check out the aquatics department and see what kind of freshwater fish were available as I'm new to the hobby and find all of this really fun and exciting. Was really impressed with the quality of this store at first! But upon finding the fish that I wanted, we (myself and my partner) asked Natalie (the manager on duty) if someone was available to get the fish for us. She looked at both of us (two gay men) and said, "The person who works in this department went home sick." My partner said, "Are you able to get the fish for us?" And she said, "No." My partner said, "So we're just not able to get any fish? I used to work as an aquatics specialist... I could even get them myself." And she said, "No. You'll have to come back some other time." My partner said, "I've never experienced this before. So you're saying that you're refusing to get the fish for us? We're paying customers..." And Natalie looked at us, shrugged her shoulders, and said, "Sorry." And walked away. We both then went to the cashiers and asked to speak to the manager. It was at this point that we were informed that Natalie WAS the manager and that she was the only one in the store, at the time, who was properly qualified to get fish for customers. I used to work customer service. I understand if she was busy and am totally sympathetic! But not once did she say that she was busy or with another customer. She just flat out refused to help us. Her lackadaisical, unfriendly, and (possibly) homophobic attitude turned a positive experience into a negative experience. The only reason I'm not giving one star is due to Melanie and the other cashiers/store associates. They were all so kind to us and apologetic over the entire situation. In any event, Natalie's behavior has ensured that we will not be back. read more

Im not even gonna do in depth..but yall need to focus on the birds more. The cockatiel cages were absolute disgusting and pathetic. The water was filthy and full of sh1t. 100% negligence read more

Horrible customer service I ordered a couple of items , they did not give me all my items (that's fine that happens ) After providing proof of purchase the store refused to give me the items they left behind . They're essentially trying to make me pay twice for an item they charged me for a continue to withhold . read more