Can't believe what I witnessed ! Wow!! Horrible customer service. As I was at Vetco. I witnessed an employee ( Hispanic, buzzed cut hair cut) in the morning of 9/5 at 7:59 am (check your schedule. He might even be an over night restock employee) rudely kick out an elderly lady customer who accidentally walked in with a grooming customer. Ask the Vet receptionist, as she also witnessed this. Obviously, she was in her right to believe the store was open. When the gentleman (worker) approached her he began to yell at her telling her " I already fuc***** told you we open later. You need to get out, GET OUT NOW! Learn how to fuc**** listen!" He then escorted her to the door still yelling at her and as he slammed the sliding doors behind her, he called her a Fuc**** Bit**! Petco Glendale Management and Petco Co. I don't believe this is how you should treat customers. I speak on the customers behalf because as bystander this behavior should not be allowed nor tolerated at your business. Hopefully, there is set of proper training/ accountability to correct what I just witness! read more

Their chameleons are kept in terrible conditions :( humidity is 20% when it should be at 60%, their water dripper doesn't work (the only way they'll drink water is if it's dripping), it's really sad read more

Petco - Look at the humidity levels! - Pet Stores Near Me - Glendale, California

Went in for a feeder mouse. They wouldn't let me buy one without signing up for an account. I have NEVER experienced this. I should not be forced to signup in exchange for buying something. Avoid this place. read more

Unbelievably rude here at this location. It was my first time here and I made an online appointment to arrive at 4:15. I arrived a few minutes late because we drove in traffic about 20 miles. My poor pup is losing some of his fur in the hind quarters. When I arrived the front desk "clerk", told me that I can no longer be seen and that I put down the wrong appointment needs. How would I have any clue about which option I was supposed to choose? They didn't call me or email me after I made the appointment to ask any questions or to make sure because I was a first time client that I chose the right type of appointment. The girl couldn't care less that I drove from far away and that my dog was itchy and uncomfortable. The way she spoke to me!! Very rude and so disrespectful! I won't be back EVER! And I would definitely not recommend this store and location. read more

Petco - A picture of my handsome dingo! - Pet Stores Near Me - Glendale, California

Poor customer service - had snotty attitude when customer need couldn't be met. Non-apologetic and held no store responsibility.

Waited over 40 minutes to just get 20 crickets. Three other people were waiting the exact same time as me, some even waiting before I was finished checking out and they also didn't receive them until I did. I Don't know why this petco doesn't already have them bagged in the front unlike others around the area? Have been coming here for years and don't want to stop because it's extremely convenient and have never had this problem before up until a few months ago. read more

The staff is always very helpful, however, I feel like they are always understaffed. Not a fault of the employees... but oftentimes they are out of things and I wonder if they know when they'll receive more... or if there is anything in the back... other questions I may have... and it's so tough to get a hold of an employee. Whenever I do, they're quite helpful. But I think they need to get some more people in the store. read more

After decades of using the same Fantastic groomer in Burbank I decided it was time to find a groomer in Glendale. It had to be a place I could walk to so I tried a place around the corner from me and my shy and squirrely 5 yo Shih Tzu came home bloody in 3 spots. I next tried Petco and was pleasantly surprised when they reported her to be calm and relaxed during her grooming. She was clean, cute and happy when I picked her up. I have had 2 different groomers both did a great job and both times my pup seemed fine and un-traumatized. I would definitely recommend Petco as booking is easy online or with a call. All the groomers seem very gentle and sweet. They do all the necessary services in a full grooming including brushing teeth for a very price. read more

Idk the guy name but on 12/17/24 at 6:50 pm I picked up dog food for curbside pick up and the guy was rude he rolled his eye at me and yelled at me ok when all I said I'm here to pick up curbside and when I told him have a good day, happy holidays he rolled his eyes right at me again and smirked and just walked anyway such a douche bag even if he was having a bad day doesn't mean he has to take it out on other people somebody at the facility needs to talk to him before he gets in trouble with other customers read more

Placed an order online for in-store pickup and almost all of it was canceled for not being in stock! The order was placed to take advantage of the 25% off $150 but the remaining items were not honored at that promotion. The new discount was only 10%!!! Completely bait and switched- if you don't review your confirmation, you'd never know you were now being charged MORE. Should be a class action against completely deceptive, false advertising! Screw Petco - this crap happens ALL THE TIME. Will pay full price from Chewy instead whose at least reliable. read more

Apologize to all other dependents - my review is about the grooming service. Took my mix poodle about 3 weeks ago- first time and the groomer - Mike- seemed nice and knowledgeable. I paid the regular price plus extra for de shedding - explained that I want a poodle cut and ( I even apologized that my dog sleeps on his back and hard to comb and it is ok if he stays matted. I want everything else trimmed). He even commented that he is not bad and he can comb his hair). I get my dog in a good reasonable 3 hour time- I have to rash back to work- I tip him $20 dollars- my total pay is $110 I bring my puppy home After work tired. The next day I look at my puppy and I am stunt. So stunt that I was really going to go back to Petco and ask Mike what and why did he do this to my dog. But became it was before Easter and I was in lent I did not go to Petco and decided to le it go. But the more I looked at my dog the more I wanted to save other dog to be mistreated like this. So I called the customer service- a nice girl- o asked to speak with a supervisor but nobody was available. I have explained to tue customer service what happened and she asked for Petco location, the day of service, the groomer's name and asked pictures to be sent to her email- which she received and was stunt by seeing " the groom job". 10 plus days passed- still waiting for that supervisor. So I did everything I could to not to write a bad review but Petco- I buy so much from you and you treat my pet this way and no even call and see what has happened??? Not letting this hang- I don't get that supervisor call- I call better business bureau!!! Attached my puppy groomed by Petco/ Mike‍‍‍ Check picture number 4!!! read more

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I get my dog food from them and she loves eating it. I buy 2 bags at a time so don't run out as soon. read more

If I could give a 0 star JUST for their management, specifically the manger named "Penny". We've been Petco customers for almost 10 years; dogs, birds, fish, turtles. You name it. & if you're familiar with Petco you know they're not cheap. So we've spent thousands of dollars. Today we purchased two crates for our new dogs. $106.99 for a 22' inch new (or so we thought) crate. NO WHERE does it say it's used, partially used, return, anything. In California you MUST state if the item is being sold as new or used or even just slightly used. It was tucked in with other crates at the same price. We picked up (2). One was brand new, one was used - HOWEVER both had tape on there, in response to when she said "why would you purchase it if it looks like the tape is covering the box". They all had tape. We came home, opened the crate about 30 minutes after we left the store. The crate had dog hair, scratches & what seems like dried up drool everywhere. No big deal right? Well yes, big deal. If you're knowledgable with pets & pet hygiene, you would know it's super common for dogs to spread diseases. Especially to puppies. So this used (but advertised as new) crate wouldn't work for us. We kindly called the store to see what can be done prior to us driving all the way back. The manager picked up the phone - Penny - from the moment we mentioned the issue, we were cut off multiple times with her rushing to get off the phone AND.... I quote exactly what she said.. "I'm familiar with Armenians and the fraud they commit....(...)" "I used to work at a gun store I know Armenians and how they are...." "How do I know you didn't open it and use it.." "Well what do you expect me to do...." Racist. Stereotypical. Working in Glendale, with customers in one of the busiest shopping centers... come on. Yes we know Glendale's population is largely Armenian & yes I am Armenian. Does that mean anything? No. Avoid this store at all costs. I've given them chances in the past, but besides horrible & racist management, the store is not up-kept, there's urine everywhere, the management constantly yells at customers PLUS their employees! & is too busy petting other people's pets instead of focusing on bettering their service. It's unfortunate. Go to the one in Burbank! read more

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I always come to Petco to care for my pets because it's the only pet store around me that carries multiple options of supplies but I am very disappointed and dissatisfied with the small animal manager. I was going to purchase a little Syrian hamster and the manager literally unprofessionally chased after the hamster to grab it, and then dumped the hamster into a box. They told me that they recommend the Living Things Habitat for hamster which is very popular but too small for a hamster. The manager was forcing me to purchase that habitat but I knew better and declined. The groomers are not good at Petco either. They cut my dogs nerve in her toe nail and tried to hide it while I was paying . They shoved my dog out of the gate and let me go. I am very dissatisfied and don't recommend it to anyone else. Truly, John read more

Spoke to Chanel Very respectful lady over the phone transfer me to Mike at the groomer section also very polite respectful man. Awesome service from you 2 today! Hope to see my dog soon! Pt 2 after I get the dog back read more

Petco - Heading to the groomers! - Pet Stores Near Me - Glendale, California

For the VETCO I would not recommend this business. The employees are extremely rude and are poorly trained. Calling the customer service number is just as frustrating and when you have a complaint they tell you they cannot connect you to a supervisor and when you try to go through petco they tell you they are a separate business and cannot help you. Very disappointing behavior from a well established company...smh. read more

Shout out to Jeannie, She stopped me when I was about to buy Merrick kitten food. She recommended Nulo, explained to me everything that was in Nulo, she broke down the ingredients. She broke down what was good for the kitten what they need. I swear to God, this food has changed my kittens life. He is so obsessed with it, and the result shows itself because I've never seen his fur look like this. He's so soft and shiny and she was so sweet and kind and she needs a raise. read more

I only come to this Petco when I'm in a pinch. They do not sell live feeder rats. They only sell live feeder mice, and at relatively expensive prices. A small mouse here cost me about $7. For that price, you can get a small rat at other pet stores. A small mouse of this size should have cost only $3. Aside from the high prices, the customer service and store layout is confusing and inefficient. I walked around the entire store and couldn't find a person or place to order feeder items, so I went to the front register for help. A female cashier charged me and placed my order over her walkie talkie, and I stood waiting by the register for another 5 minutes until another associate finally came out from the back with my items. Was I supposed to go somewhere else to place my order? Instructions unclear. read more

Petco - Tiny mouse for $7... - Pet Stores Near Me - Glendale, California

This location is always hit and miss with stock so I stopped going here. Now I drive to the La Canada location where the dog food I purchase is always in stock. read more

Very disappointing experience after years of coming to this location . This review is specifically for Grooming Department working at Glendale location on Monday, February 26 between 8:30 a.m. to 8:45 a.m. and NOT for the store as a whole The customer service of one of the groomers (a woman at the counter, around 830) was terrible. I walked in- on time, and politely greeted her "hi, how are you" and she barely acknowledged me, and did not acknowledge my dog, which was just unprofessional. She was kind to the gentleman that walked in behind me as I believe she was the groomer for that dog but it would've been nice to receive the same treatment. There was a nice gentleman that came behind her that helped me out eventually. My groomer was over 15 minutes late - iced coffee in hand - with what barely qualifies as an apology. They just did not seem to care about my dog at all. I've been coming here for years but my normal groomer no longer works at the location. I guess if they know your dog they may be kind and professional but if not it seems like they don't try very hard. I highly recommend training at this location on customer service, and kindness in general. It was a very unfortunate experience that left me feeling very uneasy about trusting them with my dog. I will never come to this location again for grooming services. read more

the vet staff ,called saying payment processing down. I need to buy a gift card ? and then have them refund payment later ? is this not that thing they say "NO" too.? werid a legitimate business with 7 registers, can't figure out another option. I won't be back read more

I do some occasional pet supply shopping here (food, treats, bags) but after moving to Glendale, it's been my spot for grooming - baths and haircuts. Nicole the manager runs an excellent shop, and I've noticed very little turnover here, compared to my old Petco groomers in Pasadena which had constant turnover. I must give major accolades to Bree, she's an absolute joy and an excellent groomer. My dog is pretty easy, but he's always comfortable and happy in her care. She's always done ahead of schedule, asks the right questions ahead of time, gives a report at the end, and does an all around stellar job. Plus my little guy always comes out looking dapper in a free bowtie or bandana! Appointments can be made over the phone. I usually get through a lot faster than at the Pasadena location. There was a 2-plus week wait when they first reopened, but generally you can be seen within a day or two, depending on your groomer of choice. Check-in and check-out are both quite easy. Just fill out the emergency form upon arrival, and take your receipt to a cashier upon pick-up. During the height of the pandemic, they had outdoor check-in for grooming, which could be a little tricky to attract attention, but last time I went in they had gone back to indoor check-in. The one flaw here can be communication. Sometimes you think you are asking for one thing, but are actually asking for something more expensive and the staff doesn't mention it. So if prices are important for you, just be super clear and ask all those questions up front so you're not surprised when you get the bill. The store is nice and clean so thumbs up for shopping here, and if you need an awesome dog groomer, Bree is your girl. Be sure to tip! read more

Apparently not all Petcos sell RO water, even if they have an aquatics department. I called one location, said they had it, and then this one doesn't. It's clean and fine for all your other needs. read more

Great store with great employees. Love finding sales and holiday items at discounted prices.

I shouldn't complain but they added a $10 donation to my bill after I declined it on the credit card panel. I just noticed it in my receipt the next day. I'm deciding not to go back to complain because it is a donation but watch out for this. read more

Review for Puppy Classes with Katie Only! I would not recommend spending your money on puppy classes with Katie at Petco. My puppy has learned "sit," "down," "speak," etc. at home with me and hasn't learned much with Katie. Pros of the class: puppy socialization time. Your puppy has the opportunity to play with other dogs within the tiny training area. Most of your training "session" will just be watching the dogs play with each other. Puppy does get tired out so that's another pro. Parking is plenty. There are seats inside the tiny training area to sit on but not a lot so don't bring your whole family or children. Katie does love dogs and communicates with them well. Cons of the class: Katie is very friendly but I wouldn't recommend her as a trainer. She spends almost the entire training session telling stories about herself and her family and pets instead of training. What she knows about dogs seems like just having raised them rather than professional training. Sometimes her previous class will go way over the hour and we, the next session, are left waiting and will even be let out early. Our time and money is not respected. We only learn about one command per session but only spend about five minutes actually practicing it because then you have to wait for the other puppies to practice it and then Katie gets distracted and starts telling stories again. You have to bring your own treats, water, and poop bags! There's little seating and it's within a tiny area within Petco so don't bring your whole family. Overall, these classes were a huge waste of money and we feel so scammed that we spent so much just to bring our dog to socialize with other dogs. We could do that for free at the dog park. Whenever Katie gives any insight into dog behavior, it's nothing we haven't already read online. read more

Came by last night for a quick snack purchase, while getting rung up, the sales associate informed me that the item i am getting is on sale, and if i sign up for their reward program, i would get an additional discount so I did. The process was easy, simple and painless, I love that I can save money when buying stuff to feel my furry friend. Price: reasonable Parking: shared lot Note: the store front door, is located behind a pillar/wall thing read more

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Great groomers, helpful staff. $100 plus tip for full grooming. My dog's happy when I pick her up, and isn't scared like she's been after trying other places. read more

Love this place! I come here with my dog for their classes. We have taken puppy 1, puppy 2, and now are enrolled with the Canine Good Citizen (CGC) class with Patrick, who is fantastic. Everyone in the store is really friendly. If you have a puppy, ask one of the staff members if there are any coupons. They have a booklet with lots of good deals on food, treats, beds, and collars! Pros: -Free puppy socialization classes. Saturday they have a playtime for small dogs and Sundays they have a playtime for big dogs. Be sure to bring your paperwork to show that your pup is up to date on their shots. -Their classes are fantastic. I recommend taking a class from Patrick. It's positive reinforcement training. -they have a restroom for customers in the store in the right hand side. There are also water faucets there and usually some bowls so that your pup can get a drink. -throughout the store there are clean up stations. If you are a pet owner and your pet has an accident, please clean up after them. -free parking -sign up for petco rewards and get money to spend at Petco Cons: -n/a read more

Petco - Pet Stores Near Me - Glendale, California

We stopped in the store earlier today and had a very pleasant interaction with an employee named Napoleon. He was very knowledgable, kind, helpful and accommodating. Guy has great energy. I've managed and hired a lot of staff in the past decade. Someone that present and aware is usually a great asset to a business. Great vibes. Keep it up. I spend about $300 a month every month on litter, treats, supplies and large amounts of wet food for my two cats and only at Petco because you guys are a lot higher vibe than Petsmart. Your store there in Glendale is starting to win me over as one of the best Petco stores I shop at. I think I will be shopping at your location over others from now on. Thanks for everything. read more

This is my puppies second visit at the groomers and so far they've done a great job. Very happy with the results. read more

Petco - Summer cut - Pet Stores Near Me - Glendale, California

First time visiting vet here today and overall experience wasn't so bad. It's just that when my puppy took a big dump outside the entrance, there was a guy who apparently worked for the store also had huge broom and cleaning tools on him , just literally staring at my dog and down at my family while we were running, looking around trying to find some cleaning tool ourselves that took us good 15 minutes to work on the whole mess. No sign of offering any help, period. That's some incredible service experience and kindness. Thinking about getting him some popcorn next time when he glares down at others. Thanks again, guy!! read more

I took my dog here to be groomed. I asked for a teddy bear trim, and asked to have her hair blended so it wouldn't look choppy. When I picked her up, her entire body was shaved and her head left long. I was MORTIFIED. I voiced my concerns, and the groomer got defensive. $50 for an UGLY cut that is still growing out horribly, AND I had to spend even more on a hoodie that could keep her warm, and hide the hideous cut. And no offer for a refund! I'll never go back! read more

Petco - Worst haircut she's ever gotten. This is NOT a teddy cut. - Pet Stores Near Me - Glendale, California

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It is rare when leave reviews. But today I feel like I needed to leave one. I typically go to this location for food and grooming. Staff is always pleasant. All the groomers are fantastic. Bree (groomer) was specifically extra great and sweet with my Yorkie/Silky and I appreciate that very much. She went above, beyond, and more. she even put a tie on him! Highly recommend. read more

Petco - Pet Stores Near Me - Glendale, California

Love this place! It's pretty cool! It's close to our home! Our Frenchie loves to explore all the toys here! We took him to get a shower he loved it a lot his paws were super soft after and his nails were nice too! Our pup also loves ice cream here the bacon pumpkin is his favorite give it a try! Or for your own pup! Sounds delicious right? But hey if you like pumpkin bacon ice cream too, why not? Hahahaha! oh yes Tyson especially loves the free samples ;-) its like the COSTCO for dogs! read more

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Don't buy at store- buy online. Return and/or even exchange policy is receipt required. Even bought Petco brand products. Manager said they couldn't be exchanged for other sizes of the same items. I was bought puppy gifts (harness and leashes) by family, puppy had already outgrown them, attempted to exchange for larger size and they said they can't even do that. I waited while I tried to contact my family for the receipt (they didn't keep) and watched them deny returns and exchanges to more than a few people. Scammy. Manager with gauged ears (won't leave name) came up and spoke with me for maybe 60 seconds then proceeded to walk away while I was speaking with them, saying as they walked away "call customer service," and told their employee in front of me, "he can deal with that on his own." Customer service supervisor stated that there was no manager in-house when I asked her. I asked who that person was and she said a manager but that they were too busy to speak to me. The manager appeared to have returned to stocking isle end caps. Cashier helping was very friendly. No exchange for larger of same item was allowed. No store credit exchange was allowed. Needed receipt. Keep your receipts! read more

Went to Petco to take my pet Curly for her Vet and parking was so hard as it was full. Curly's appointment was at 1:45pm but we arrived at 1:53 due us having a hard time finding a parking but the receptionist told me that we were late and that they could not accept Curly anymore. Asked if we can at least wait as there might be cancellation but the receptionist was very unfriendly and rude. I explained that we had a difficult time finding a parking but she just said we were late. The receptionist was very inconsiderate. read more

This review is more so for the people running this establishment and less for the actual staff. I came in Tuesday, September 27 around 7:45 PM, the store is normally pretty busy around this time. I understand that businesses may be understaffed and lines might form, however there was more than enough employees working when a line of over 20 people formed. The single cashier called for help about four times before anyone actually came. The woman who walked to the front LITERALLY could NOT be bothered to walk any faster and basically just left the cashier just wait it out for another minute before actually stepping in to help. You are understaffed because your employees are lazy and the hard-working ones are left to fend for themselves. Management, you need to get it together! read more

This review is more of a warning to other PETCO consumers. If you decide to go to this location make sure you pay with a credit card. My mother who is 63 years old went to this store to buy some cat food and was given counterfeited money as change. She had never seen or touch counterfeited money before in her life, so she had no idea what it looked like. When I tried to resolve the situation with the store they told me they could not give her the money back because there was no way to prove that the money had come from their store and told them that the same way they could not prove it did not, and still they decide not to correct their wrongdoing. Though they do say that their cashiers check the money given to them clearly they do not or this wouldn't have happened. They did offer me a discount, but that's not what I wanted, I want their store to take accountability for the wrongs of their employees and actually train them better, so other elderly people don't have to go through this again. Neither me nor my mother will ever step foot in any PETCO ever again, and I would recommend people do the same and take their business somewhere else. read more

Petco - The counterfeited money given to my mother. - Pet Stores Near Me - Glendale, California

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This was our first time using the Petco Grooming services. Bree took care of our little girl today and our experience was wonderful. Bree is very sweet and attentive to detail - and most importantly, I can tell that she handled our Rosamund with care. I would definitely recommend her and the Pecto Grooming Salon (prices are reasonable). #happypetparents read more

Petco - Before (left) - After (right) Thank you Bree for pampering our girl today! Rosamund looks beautiful! - Pet Stores Near Me - Glendale, California

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