This is probably one of the biggest Petcos I've been to, has a large cat and dog section in the back, and the middle area is dedicated to certain amenities and household areas that both cats and dogs can use. They also had a vet office that was to the right of the building. I was able to find the proper cat food I was looking for and a new toy for my cat. Was in and out pretty quickly, once I made a lap around the entire facility to just inspect it all. Overall pretty great Petco, good spot too, pretty much in the middle of Glendale. read more

This is WORST Petco ever!!! Took my dog for a rush appointment and they declined my appointment because my dog is too old and they didn't want to risk the liability. I'm at a loss for words! The head groomer Nicole more or less admitted that they are not confident in their ability to do their job well after I disclosed that my dog is old and can't jump or stand for long periods of time - which is why I got the rush appointment to ensure that he will be cared for quickly. She said she doesn't feel comfortable working on my dog because he requires extra care. Could have suggested someone else since she was unwilling, but she didn't give us the option. I offered to call my vet to have them fax whatever documents or proper authorization that was needed to proceed, but the store manager flat out said no, we decline, go somewhere else. The manager Ramon was so rude, telling me to calm down and basically followed me to the door practically kicking me out while I was carrying my dog to make sure he didn't get hurt in our haste departure. THANK YOU SO MUCH PETCO. I guess you're not really where pets go. read more

Petco may be a big corporation, but thanks to their amazing staff this location feels more like the corner-family store to me. The store is bright and spotless and items are always where they belong. Heck, even their restroom is clean. I own a dog, a parrot and fish so I find myself here quite often. I do a lot of my regular retail shopping on Amazon and Ebay, but nothing beats seeing the item in person and Petco price matches their own site so prices are pretty much always on par with the best you can find online + you get it instantly + you get great advice. Their live-fish selection keeps getting better and you'll find some rare tropical species for spectacular prices. They have no less than a hundred parrot toys and treats and even more options for your dog. I don't usually go out of my way to write reviews for big corporate companies, but the staff and management at this Petco deserve a high-five. read more

I normally love petco and what they sell normally good products. We got a pair of shoes for my golden retriever not 1hr after leaving we stuck them on and find that the product has two sections of the shoe that were ripped apart not caused by my dog as she barely had them on her. We return and they are happy to let us grab another set if they have them which they did and we did check the second pair to make sure it wasn't faulty aswell and we find a toy for our cat that is a ball and lights up when they touch it and is quiet at night awesome right? Says to pull the tab to make it work so we don't yank the tab until we get home and then guess what that doesn't work either yank the tab and the ball doesn't light up or anything!! Does this store purchase items from a different place? Something must be happening to have from one petco location two items inside the same place to fall apart. Sadly we live in Santa Monica and were passing through and stopped there we have our local petco we still take our business to but something to consider next time you go here. read more

They were very accommodating and getting me an appointment for my dog. They remember the special needs that his ears have to be dried very well and to come on out very well to get all this shit and codes off I paid additional for his teeth cleaning which was amazing because they took out all the yellow tartar and it only cost $13 I recommend going to Petco grooming salon to everyone on Glendale Ave read more

I have been going to petco for the past 4 years to get my golden doodle groomed. I have always had a great experience with how they handle my doodle, even considering the active doodle personality. Jeniffer is a new worker there and was supposed to take care of my dog. Not only did she fail to pay attention when I was trying to explain the way I wanted him to be groomed but she ended up not doing her job. She kept insisting that he was way too matted, when he actually wasn't. And later refused to take my dog claiming that he was too hyper, when in reality that was normal. I have continuously had good experiences with other groomers for the past 4 years, though this was the worst it could get. This new lady is clearly not in the right place and not a professional read more

My fur-baby, Skye, has been going to get groomed by Nicole for over 3 years. Although Skye hates taking baths, she has built trust with Nicole and ultimately concedes to being groomed. Nicole is sweet, gentle and professional with her, and I appreciate it. I recommend Nicole for your fur-baby's next grooming. read more

Petco - Pet Stores Near Me - Glendale, California

I took my dog for a bath and deshedding. I received a phone call from Cristina the person who was scheduled to take care of my Samoyed after 3.5 hours later stating that she can't continue with the deshedding because my dog is trying to bite her. My dog has been trained by a professional dog trainer, she has never attacked anyone she loves people. I picked up my dog paid for the service cane home and tried to dry her up because she was still wet and I had to brush her. As I tried to brush my Samy she ran away and hid under the table. I also noticed that she can go up the stairs. When I examined my dog I noticed bloody skin the brush Christina used scraped off her skin. After checking her paw I noticed that her skin and nail was cut, nail is been pulled out of the skin. All bloody paw. I spoke with Ramon store manager and Nicole grooming manager. They offered to give me my money back and don't under that it's not about the money. I was told that Christina is new and she is still learning. read more

Petco - Shaved skin, pulled out nail. - Pet Stores Near Me - Glendale, California

I took my dog a few times to get groomed, but the last couple of times they were not doing a good job. When I took him to a different groomer (Zoom to Groom), they informed me my dog had like fungus in his ears. Basically, from the previous groomers at Petco not cleaning his ears properly. I had to take him to the vet to start an ear treatment on my dog. I haven't take him back to Petco for grooming. read more

Ordered a pick up in store online and got charged twice for an order the staff failed to complete. Walked in personally and located the item I had ordered online... waited 20 mins to have someone tell me the order was cancelled. As someone who deals with online ordering this location is super disorganized and really has no business trying to fufill orders. Now to file a claim with my bank to fight the double charge this location placed read more

Came at 4pm to pick up pet food for my dog who's on a special diet, only to find them closed due to the 5pm curfew. Do you really need to close an hour before curfew? Grocery stores are staying open until 6pm. Update your online info and make it correct. Thanks a lot for making my dog starve tonight Petco. You are truly too rich to care about meeting people's needs in time of crisis. I will never shop here again. read more

We brought our dog here last minute today and so glad we did. They are so nice over the phone and even better in person. Although it was a little more expensive than the place I go to regularly but our dog looked amazing! I was pleasantly surprised. They've really stepped up their game! read more

Petco - Pet Stores Near Me - Glendale, California

I don't usually go to Petco for my pet needs. The staff here is friendly enough, but they did not offer to help carry my heavy puchase to the car as has been the case at some of the other pet stores. The merchandise is varied and vast. I like that they have weekly specials. They also have a few pets for adoption from time to time. parking - large, free lot shared with multiple businesses read more

I'm tired of this store,the waiting time sucks,at the aquarium department,I go get stuff almost every week,it's the closest location that I have,I don't wanna drive too far,today I went to get some fishes,I waited like 40 minutes,no one attended me,I left so mad,not coming back,I'm gonna go to the store at Pasadena,hopefully that store is better read more

As a lifelong pet owner, I can truly say I've been to plenty of pet stores... Sadly, while this location does try to do well, they just don't have it quite "together." CURRENTLY THE NEED: Crickets!!! I have a pac-man frog (he's adorable!) and he only eats about 10 crickets a week, so I have no need to get the prepackaged tweepers that come in 35+ packs. So, I normally wait near the fish section until I see an associate who I then ask to fetch me 10 large crickets. Well, lately, there has been NO ONE in sight, I wait TOO long, and it's frustrating. If I feel the wait is too long, I then go to the register and sweetly ask for assistance with crickets. They usually send someone over promptly. As we know, if you've been here, the check-out line gets out of control, so for me to just bust in and interrupt the line is, well, rude, in my opinion. So, at times, I've thought, Hell! I'll just buy the 35 pack of crickets and save 'em! I can keep them in a tank...right...? Well, the truth is, when I went to buy the pre-packed crickets, almost 90% of them were totally dead. Gross and sad. So, I wait for the live ones. It's just fricking annoying that it takes so long for something so simple (get a "ring for service" bell, people!). I actually left last time and YELPED to find a pet store and found a local shop that was cheaper and didn't even count my crickets and I got, like, 5 more than I asked for. Listen up! It's all about making pet shopping hassle free and definitely NOT a pain in the ass. Any pet you have, it's going to include maintenance and ongoing shopping. Don't make me lament going to the freaking pet shop! This is by far the most poorly run Petco I've been to. I haven't even gone into detail about the lack of professionalism and poor managment (I can say this because, well, I AM the dutchess ;) and I've been there plenty of times) . Like I said, I've always have had pets; dogs, snakes, cats, amphibians, reptiles, etc. This location is disapoointing to the brand. Don't get me wrong, the people who work here are nice. They just lack guidance and maybe are understaffed. That's all. I'll be going to the local mom and pop shop to get my crickets, even tho it's....oh, lord, 3 blocks further (ha!), form my house! Sorry. Do better, people! I DO NOT RECOMMEND TO YELPERS, UNLESS YOU'RE DESPERATE. xo- andrea read more

I DO NOT SUPPORT THIS PETCO. I have brought it to the attention of management SEVERAL times that their savannah monitor enclosure is totally wrong on every level, which has caused the death of at least one savannah monitor (that I know of). They have promised to make changes, managers have expressed concern, but nothing has been done for months. I've avoided posting a review because I wanted to give them a chance (several, as it turns out) to make it right. Savannah monitors are burrowing lizards that need extremely high basking temps and a wide heat and humidity gradient. You would think that a store that claims pet care comes first would have done their research, or at least listen to constructive criticism when it is literally a matter of life and death for these animals. They have the ambient temperature at about 80 degrees, nowhere near enough humidity, with no basking spot whatsoever, all on a bed of wood chips (a terrible substrate for this species). You know why your savs are soaking in their water bowls, Petco mgmt? Because they're dehydrated and sick and they're trying desperately to feel better. Imagine living your life in an atmosphere where you can't regulate your body temperature or digest food properly. In addition to not caring for these monitors properly and ignoring my valid concerns, Petco provides a care sheet filled with incorrect information, which makes savs sound like low maintenence pets you can walk on a leash. Too bad most people who buy them will end up selling them on Craigslist when they realize what a commitment they are and that they require a habitat the size of an entire room. If you support this Petco, you are supporting animal cruelty. What kind of people know that they're hurting an animal and continue to do it? read more

There is something wrong with fishes. I see a lot of dead fishes every time I come there in their aquarium. I don't know if it is disease or they don't care about fishes, but it's weird and disgusting! read more

As far as Petco's go this one isn't too bad as the check out line isn't nearly as bad as the La Brea Petco. I'm not sure why people complain about the employees in stores like this. They are kids. You gotta pretty much know what you want. They are basically there to point you in general directions if for some reason you can't find the dog bowl section, make sure the floors are clean from pee spots, restock, and ring you up. Why would you expect a 17 year old, who probably secretly thinks they are a vampire, a question about a "Furminator" and then when he attempts to read the back of the Furminator box to get answers become agitated that they haven't pre-researched the Furminator in detail. If you want an expert then step it up a little and go to a pet boutique. read more

I went to Petco yesterday for the first time in a while and this store has gone completely downhill. I was taking a gander at the fish and while I was walking around, I noticed dead fish in the tanks. The other fish were then eating the dead fish and I just found that completely disturbing. Of course, it's only natural for this to happen sometimes, but jeeze take a walk around the aquariums once in a while to see if any of them need cleaning. ALSO, I was checking out the beta fish and I thought it was extremely inhumane how little water they had in their small cups. First of all, those cups are already so small, but to fill the cup with only 1/3 of water just isn't right. Well, there was my little rant. Hopefully, you change your ways a little bit, Petco. You've officially lost my business, but hopefully you can turn your store around before you lose any other customers. read more

If I could give them no stars, I would. I'm so upset about my experience with their grooming department, I could probably write a novel. But I'll spare the swearing and the rambling. I dropped my dog off for a bath at 1030am, was told it would be an hour or so and they would call when he was ready. So I went home, awaiting the phone call. 1200pm rolls around, haven't heard anything. So I call and ask if Sven was ready, and the girl who answered the phone said he was already checked out, and I said excuse me? I don't have my dog. And she said she called and whoever answered the phone said they would be there in 30 minutes. I told her that wasn't me, and she was very insistent that it was. She kept saying they called me and he was taken care of. Then I asked for the phone number that they called, which was obviously incorrect. And the girl was like oh... Well he's ready then. This was literally every dog owners worst nightmare, thinking someone else picked up your dog. I will absolutely NEVER take my dog there again. I usually stick with mom and pop owned places, and I thought maybe a corporate store would be decent. I was sadly mistaken and disappointed. read more

I brought my two-year old dog to get her groomed here. when I got back to Houston three days later i realized my baby was licking her leg a lot. I looked and saw that she had been cut by one of the groomers. I called the petco and gave them an earful. Do not go to this petco and as a matter of fact dont ever take your dog to any petco! they are chain and they dont care much about quality service and making sure your baby feels comfortable and happy. this is the first and last time I am going to try to save money on grooming my little girl. read more

You price gouging bastards, if there were a PetSmart nearby, you better believe I'd have nothing to do with you. Seriously-- Kong Stuffin is $4 more at Petco than Petsmart Eukanuba 8 lb bags are consistently $3 more than Petsmart Brine Shrimp are $2 - $3 more on any given week Further detractions include the one of the worlds most insane parking lots with some of the world's most volatile drivers, misleading and inaccurate information on their tropical fish (beware Black Tipped Sharks-- they need brackish water and will die if you don't ignore the so called advice Petco offers), and they have generally high prices. Only positive things I can say about Petco is that they are (a) the most conveniently located pet shop if you live in Glendale or Atwater Village, and (b) they are the only game in town for my dog's preferred brand of compressed rawhide bones. On a side note, this seems to be an industry standard and not a complaint about Petco in particular, but why is aquarium decor so freakin' expensive? I just paid $15 for a faux hollow log (made of resin). Why did I pay so much-- I mean, why is that price industry standard? Price, price, price, wonk, wonk, wonk-- you won't hear me make the same complaints about PetSmart or other chains-- at least they are competitive within the genre. read more

We are so happy to using only this location for our puppy grooming, when we call to store, just setting up appointment with Nicole, she's a very professional and respectful and most important she loves dogs, we are strongly recommend Nicole for your pet all grooming needs. Thank you so much Nicole. Sami read more

Petco - Pet Stores Near Me - Glendale, California

I've taken my dog here several times for grooming. But the last three times, the hair cuts have been awful. But my biggest problem was this last time. My boyfriend and I took our dog in for a summer cut. We asked if we could get our dog's hair about an half and inch cut. And the groomer actually said to us that she doesn't believe in cutting a dog's hair to match the owner's vanity. Yes you read right. I was livid! They have a chart there to demonstrate the length of the cuts. I asked for the one in the middle and I got the reply of, I'll try. So 4 hours later we picked up our dog and he was completely shaved down. But there were spots that were uneven, and they cut a strange short ring at the base of his tail, and left the rest of the tail fluffy. I was so upset I had to wait outside while my boyfriend paid $66 for someone's laziness. I am never going back there again. I felt that the vanity comment was way out of line, that the hair cut was lazy, and way over priced. My poor dog was shivering when we got home so now he's wearing sweaters until his fur grows out. I've been unhappy with this place four times now. And even though it's convenient, I've learned my lesson. read more

I've had nothing but good experiences here, especially with the cashiers. I think that if you're a nice understanding person that realizes these kids have a hard job, the staff can sense it. As a result, I've always been treated incredibly well here. Please keep in mind they are pet owners too. :) read more

Where do I begin ? I honestly don't expect much from these types of stores. They hire teenagers that think they are experts and tend to have attitudes when you question them. You're not experts ! You've proven that time and time again. I don't even ask so please stop giving your own advice when I'm looking around. This store has a smart a$$ kid who really thinks he knows everything. He doesn't. If you're planing on buying ANY type of fish, reptile, bird, WHATEVER. do your own research before buying anything. Just an example : Bettas SHOULD not be in a talk smaller than 2.5 gallons. Don't listen to what they tell you. Your betta won't last long. Also, food is cheaper on Amazon. Ya, I made them price match petsmart (there isn't a petsmart close by). I DONT CARE IF ITS ONLY .6 cents cheaper per can. It adds up and can add up in my pocket not petcos. I don't need the smart a$$ remarks from your employees. Thanks to the man I met in the store referring me to Amazon. read more

DON'T BUY FISHES FROM PETCO OR MAYBE THIS PARTICULAR BRANCH!!!! The only good thing that has come from this store is my Calico Goldfish that I bought 3 years ago this coming Father's Day. About a month ago, I bought 2 more fishes (Black Moor & a s/m size Calico Goldfish). I came straight home and took the necessary measures to introduce the new fishes to the tank. Within a week, my 3 year old fish had developed Anchor Worms -this is a parasite that is extremely rare in aquarium fish. It must be brought in by an infected fish. I lost the two most recent fishes that I bought from there and I have my old fish in quarantine. So I decided to go back to this store and speak to a manager and explain how the recent fishes that I bought were infected and as a result, infected my fish. There was no sign of empathy or even being apologetic. I was just instructed to get medication to treat my fish. I definitely want some type of compensation for my time and money trying to medicate my fish that I've had for 3 years, specially learning that anchor worms are rare in a aquarium, specially that I've had mine for 3 years now. While writing this review, I see another persons review on the side of the web page that had the same problem as I did. Apparently they blamed her for having that disease in their tank originally. HEY PETCO, NEWS FLASH, IF YOU WANT TO RETAIN CUSTOMERS AND EARN THEIR BUSINESS, IT SHOULD TAKE MORE THAN JUST PUSHING A CUSTOMER WITH ANOTHER PRODUCT. EDUCATE YOUR STAFF TO BE MORE SINCERE. HAVE THE PROPER STAFF THAT ENJOYS WORKING THERE AND THAT THEY HAVE SOMEWHAT OF A KNOWLEDGE. IF I COULD, I WOULD GIVE YOU GUYS A HALF A STAR RATING, INSTEAD OF A FULL ONE. read more

This is the smallest Petco I've ever been in. Considering my non-human friend is of the avian persuasion, I never expect any chain store to have a gargantuan variety available for me, but wow, this place was claustrophobic. I did find the pellets I wanted, but there were only three bags out, total, and I bought two. Small selection of treats, ok toy choices. I'm pretty sure the last time I bought Zupreem pellets, it was $1-2 cheaper...at a mom n pop store. And the parking lot on a Sunday evening was unbelievably crowded/slow/full of pedestrians not watching where they're going, which wasn't welcome after the long line at the registers. So yeah, this is the closest pet store, but not necessarily the one I'll return to. read more

They have just about EVERYTHING you can think of in here! Only think they aren't selling is pink unicorns! Grooming is excellent with super care from grooming staff, we're talking OOBER friendly. I trust them with my little man so what else can I tell you. Maybe you can find cheaper places to cut a dogs hair, but if you love your pet like I do, you probably anxiously await the call to pick him/her up because the staff isn't so trustworthy. They also have fish, reptile and birds! There is also a great selection on pet food. Best thing is they have such a great selection, you can find what you need at any price range! LOVE IT! read more

We brought my mother's dog and to be groomed. The staff seemed very friendly and professional. my mother's dog is a medium size poodle she had some matting on her belly and around her legs. It's hard for my mom to groom her. they charged us an extra $10 for the matting which is understandable and appropriate. t they have a list of services provided within the cost. Nail trim ear cleaning and anal gland expressing, all of that is listed as part of the service. When we picked our poodle up she looked pretty good she smelled good. After getting her home we noticed her ears are still filthy and her nails were not even clipped. I even asked before I left I pointed to the list and I said all of this will be done, and the young lady at the counter said yes. So I'm disappointed in paying extra day and yet not having the Usual things that are supposed to be covered taken care of. It was a so-so experience and I won't be coming back. sure I could find some place for the same price that will do what they say. she was there for four hours I mean what did they do all that time?h read more

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Love the grooming department! I take my pup to get her nails trimmed and a bath. Ask for Daniel, he is great with my dog, very kind, professional and courteous! I have had no problems, my pup always looks like a million bucks! read more

Petco - Pet Stores Near Me - Glendale, California

Every Betta fish in their cups were dead/dying... It's not surprising after seeing how they restock it: I was watching the worker restocking the Betta fish ( they arrive in little plastic packages that you have to rip open ) and one happened to jump out.. he squished it down with his thumb, slid it across the table and placed it back into the little cup filled with chlorinated tap water from his sink. read more

I used to love this place until I started building my aquarium. I wanted to buy tropical fish and they didn't allow me to get it because i did not bring in my aquarium water for a test. They asked me if I had a water heater and I told them that the room the aquarium is in is room temperature and the sun will be hitting the aquarium so it will warm it up. I was going for tiger barbs and they don't even require a heater they could survive in 68 F temperature and he still wouldn't let me buy it. I am talking about Dominic or something or the guy with the piercing on his chin he was very rude. I asked for help and he rolled his eyes at me like wtf? The other incident i had was when i bought my turtle. This was partly my fault because i did not do my research before i bought one but i figured that they would know to. He told me a 20 gallon should be good for the rest or the turtles life...He did not tell me that my turtle needed a light he just told me to get the basking dock so he can get out of the water. This petco has to hire people who know about fish read more

Staff are very friendly and helpful, but not so informative regarding care of pets. I bought a 4 month old ball python from them recently, and I went home with their suggested tools including a frozen feeder mice. Prior to getting my python, I did a bunch of research online and also bought a book, but at the end of the day, it is a bit of trial and error because all animals are different. They suggested and sent me home with an adult frozen mice and no care sheet because they were out. The next two days, I fed him the mouse. He struck it but didn't eat it. I was concerned and went online and looked around. I couldn't really find much. So today, in need of a bulb replacement, I went to the Petco on La Brea and asked one of their staff about the feeding situation with my python. I had pictures of the mouse and the packaging and she let me know that the reason why he didn't eat is because the mouse is not the proper size. She gave me another frozen mouse, a smaller fuzzy mouse, and voila he eat it! I feel so much better and relieved, but at the same time distraught regarding the incorrect information this Petco gave me and how they aren't informed about the care of their animals. 7-29-13: Now I come to find that my python has mites on him... way to go Glendale Petco. read more

This 5-star review is for the Petco Grooming Clinic. We had the best grooming experience to-date with our recent groomer Melissa, who took the time to make sure that our dog was comfortable and trusted the staff. We have a German Shepard rescue, who is gentle and sweet but can be very nervous when it comes to grooming operations. Melissa not only called us in the middle of the appointment to update us on what was happening but she took extra care with Gretchen (our dog) during the entire process. When we picked Gretchen up, Gretchen was leaning on her and smiling up at Melissa. This experience made a loyal customer out of me. I hope management recognizes Melissa for her incredible professionalism and talent with animals. read more

This is where the Pets Go? This is where the Pet Owners Go. I wish they had more cat stuff, cat food -- it's a better place for dogs. It can be very crowded with few cashiers open, that's one drawback. Second is parking since it's in the same location as Nordstrom Rack, Staples, Ross, Michael's. I stock up on my Royal Canin there, and occasionally they send coupons to me in the mail to compensate for the drawbacks. read more

We love this Petco! We needed to replace broken parts of our kitty tower and the manager, Mike, said to come in and they will replace it. We asked if we can exchange the entire tower and Mike said to bring it in and he will replace it with a new one. It was such an easy transaction and no questions asked. Everyone here is super friendly and helpful! read more

Before,I went I check there web site for hours they are open( 9 on sat). So , I arrived at 9:20 on Sat. to find it closed still. The front door clear shows the store hours( Sat. 9:00). They should open when they say they would. I am kind of upset with that. read more

Today I visited this Petco in order to get my dog her rabies shot through the Vetco clinic. It was my first time visiting this location; I have been to the Petco store on La Brea many times, for grooming, shots, and general shopping. The parking was incredibly easy, especially compared to the La Brea location. The store layout was easy to understand and the aisles very wide, which is great when there are lots of dogs that might need a wide berth. Anticipating a long wait, as I had in the past at the La Brea location, I arrived at the very start of the clinic but there was only 1 other person ahead of me, and in the brief time I waited, only 2 or 3 people arrived. The assistant who handled the paperwork was super sweet and gracious. The vet was happy and smiling which is not often the case for vets at clinics (which I totally understand, especially when you've got a long line of customers) and the two techs were so professional yet very kind to my old dog. We wandered around a bit and were amazed at how clean and spacious it was. There were many activities going on (the vaccinations, dog training, and dog adoptions, in addition to just regular Sunday shoppers), yet everyone we dealt with was so helpful and nice. I would definitely visit this location again. read more

Aquatic Department. Wait time for service is horrible! We always have to wait at least an extra 10 minutes for someone to come after i go ask the front for help because nobody is present. ( And i already wait a good 10 minutes first for someone to come thinking they might be busy with a customer ) The girls who usually work that department tend to give off an unpleasant vibe. They're helpful but just so serious. So blunt. No smiles. Way too serious. Definitely not a joyful customer service attitude. It's pretty annoying because i'm always thanking them for the help and questions they answer. At least a fake smile lol read more