This is why you shop local. My key fob came apart and the screw I was given by someone else to hold…read moreit together was the wrong size. So it came apart again. I stopped by ACE Hardware right before closing time and the two gentlemen working there helped me to find the miniature screw I needed to repair the key fob. When I tried to pay for the screw and the screwdriver I'd taken off the wall to screw it in, the cashier said "put the screwdriver back." So my total came to $0.47. I felt bad I didn't have any cash so I handed him my debit card. He paused and grabbed the change cup and paid for my screw out of it. So not only did I get individual, expert, efficient help but I left without paying anything. That is how you get return customers. That is how you get someone who has only been to your store a couple times to recommend it to anyone and everyone needing parts, help, whatever. I'm impressed. And I plan to bring cash next time! Thank you ACE Hardware.

This long-time classic hardware store is perfect for both hardware and household items…read more Service is knowledgeable and spot-on excellent every time we've come here--they really know their store and the price-to-value is very good! They also have something our little ones LOVE...Rex the Wonder Bear!!! Rex is also a great way for kids to use their manners. By asking politely if they can pet Rex, they can feel his thick fur and imagine what it's like to be a polar bear. After that, if they ask politely, they can have a lollipop from the service counter staff. Never thought I'd say a hardware store was fun for kids, but Ace Hardware really is! Decent block parking available.

Truly knowledgeable and helpful staff. The store is well-stocked, and is the place to go when you…read morewant advice, don't know what you need, or simply need 4 washers and not a box of them. Also, you are in and out in no time.

The Cotati Oaks folks are fantastic! They always have the…read morebest advice and great customer service. I've been shopping here for years and highly recommend you do too!

My husband and I have been shopping here for years. It is a decent size store and the layout makes…read moreit easy to find what you need. We have purchased wood, pavers, a shower door, and plants just to name a few. There is also a nice garden center with quality plants. We recently purchased a rose tree and plan to buy more fruit trees soon. The staff has always been nice and helpful. The store is inside a shopping center with sufficient parking.

Seems like less a hardware store than a "lifestyle" and garden plant store. I was looking for a…read morebushel basket (anyone?? Come on, folks, this IS still orchard country ¿no?) - found some newfangled plastic/polyester garden stuff but I don't want to add to plastic particles in ocean/soil/my own blood. So, disappointed overall.

I needed a couple 6' steel posts (with a rusty patina) for a custom gate. I found just what I…read moreneeded. I also found a couple other pieces of metal which they cut and delivered to my truck in about 10 minutes. In addition, I was able get metal pieces fabricated. Service was exellent. Andre'

Great family owned business. Everyone is always so friendly and welcoming, especially the lady who…read moreworks the front counter. The rust store is awesome and has many cool items! We always choose Maselli's!

Kevin was very helpful and Store is way nicer than others…read more Well Stocked and Clean. This is my new go to Harbor!

100% the nicest harbor freight i have been inside. The employees are very helpful and friendly and…read morethe tools are cheap, what more can ya ask for. I have returned items and have never been questioned or charged a restocking fee like some of the other reviewer's (who i feel for). So i'm not sure if they have eased up on their return policy, but i've never had a hard time returning anything.

I come here almost weekly, my latest project is landscaping, but my whole house is a job. Every…read moretime I ask for help I've been taking care of and walked to area I need products in. I need to be better about remembering names. I've also purchased for pick up. Mario brought out my supplies, walked towards my vehicle with a great big friendly smile, we made small talk, he asked if I had any questions or needed any more help. I did not. Great experience. Very happy with this place. (though I do need another trellis for my yard and they haven't had them in stock, black metal).

Besides my first horrible experience with Lowe's I know I'm dealing with another one. I pre-ordered…read moreblinds and waited two weeks for someone to call me. I even went to the department. You cannot get a hold of anyone there I've spoken to manager several times, I was promised that someone would reach me to schedule. The crazy thing is they were calling a phone number I do not have anymore and I repeatedly told them to take that phone number out of the system after two weeks. I finally received a phone call about scheduling. The schedule was this morning and it was a no-show. I will be canceling my thousand dollar order from Lowe's and find a better company to work with.

Wilco is a great alternative to Lowes and Home Depot. In my locality, Lowes has gone downhill in…read moreterms of merchandise and service, especially their garden dept. Sure, California may be experiencing drought, but if you have a garden section, guess what? You need to water your plants. Lowes has started skipping that step but wouldn't dream of knocking a penny off plants that are already in distress when purchased. Home Depot does a slightly better job, but only by a nose. Shopping at Home Depot is generally unpleasant because the stores are, well, warehouses. Wilco has a much smaller garden section, but they tend what they have. They also intermix some unusual or unique plants with common ones which gives the feeling of shopping in a small nursery. Finally, their prices are better than either Lowes or HD. In addition, Wilco is the place to get bird seed for your outdoor birders like me. Lowes has rats they can't control so they quit carrying seed. HD went to tubs, but they don't have the variety that Wilco has. My only issue with Wilco is its sale of live chicks. I get it. Its a farm store. I disapprove but I get it.

I drove over an hour to get to the store and got there about 20 minutes before closing. While in…read morethe store, I was given my 10 minute heads up for closing. When I needed to find something and a very nice young woman helped me as best she could, but then had to get the Manager. Patricia, Mgr., was visibly irritated that I was still looking for something--I had been waiting for her. She found what I wanted, but as I was looking at it, she stated, in a terse voice "we're closed now." I put the item down as I do understand they want to go home. I just felt like instead of standing there glaring at me she might've offered some additional assistance. Instead, I put the item down as I didn't have time to make sure it was the right size and I didn't have time to look for the other strap that I needed that was there on display, but I was not permitted to purchase what I needed. At this time, it was approximately 7:04. To General manager: Patricia needs customer service training--or she needs a different job that does not include interacting with customers. I spent over $400 between the blanket and a gift for someone. Both employees, NOT Patricia, were nice. They smiled and they were helpful. Upon my leaving, the first gal gave me a friendly smile and wished me a good night. When I had walked away from Patricia and I told her thank you, she did not reply. I did say it loud enough for her to hear. I should think that a customer dropping over $400 should be given at least common courtesy. I know if I were the general manager, I would want to know how my managers of each store were treating the customers. I really like the store and it is an hour away from me. I am tempted to come back, but this was quite an unpleasant experience.

We bought 5 gallons of exterior paint but the color ended up not quite matching our house's…read moreoriginal color. Brought back the paint to see if they could help us alt it to match it better. (From lighter yellow to a darker yellow) The employee said he couldn't do anything with the color then grabbed our 5 gallon and pushed it to the back of the store, which made us think we could exchange it for something. Then he matched a brand new gallon of paint with the requested color. Not until we were asked whether we still wanted to keep the original 5 gallon of paint did we realize that they couldn't be returned or credited. As costumers, we should have asked whether it can be returned up front. But the "grabbing away without telling us the return policy" behavior was really confusing. We ended up buying the rest of the paint for our house project from a different retailer in town. Just for people's future reference, other stores at least offer to try to make your unsatisfied paint brighter or darker.

Drove down from my home in Santa Rosa (used to live in Petaluma) to get some paint chips/samples on…read morea Sunday. Had horrible experience with my local Benjamin Moore store, so was braced. WOW! The customer service here knocked my socks off! Met James, who was kind, professional, knowledgeable and extremely helpful! He was patient, answered my questions and made good suggestions. Although I live in Santa Rosa, I'll come to these guys with my projects! Their customer service is stellar!

We lived for too many years with dark rooms and a plethora of ineffective floor & desk lamps…read more Finally we contacted Petalumens Lighting, our local lighting specialists. Mimi came to our home and did a thorough evaluation, talked with us about our lighting goals, then delivered a draft lighting plan. She iterated with us to make it the best possible fit, then ordered everything for us. Mimi recommended an electrician who did a careful, thoughtful job of installing it all. We're thrilled with the results and our friends & guests are amazed. It looks & feels like a new home!

I will continue to use Petalumens Lighting for repair work on my…read moreresidential lighting needs. They are very reasonably priced and professional in person and on the phone.

Stopped by looking for an obscure plastic connector that broke in my old moen faucet. These guys…read morehad it in stock. The staff was super friendly and helpful to look up the model of my faucet (which I did not know) and to make sure that the part would fit. They easily saved me $150 plus labor to replace the whole faucet. Fun fact, they use a large noisy dot matrix printer to print up receipts. Hadnt seen one of those in years, and it made me chuckle.

I needed a part for my faucet after a move. Just wanted to say the dude there was so friendly and…read morehelpful I had to mention this on yelp. If you need ANYTHING related to plumbing from toilets and faucets to water filters and gas pipe fittings they have it. Made my day