Disappointing. Called to check on a replacement part. Woman…read moredidn't know and would check and get back to me. That was two months ago.

I must say that my initial experience was rather poor, as I placed orders for blinds for my new…read morehome, and the person in charge of my order dropped the ball on several occasions. My order ended up being delayed by over 6 weeks and I was upset that I had to be chasing her to get updates instead of having her do her job. I had a long discussion with Michelle, the owner. She heard my frustrations and validated my concerns, and advised me that they would be working on fixing this in the future by hiring personnel who take their job more seriously and are more responsive. That means a lot to me. Mistakes happen, but taking ownership and responsibility and putting in the effort to make things better in the future is all I. An ask for. I will definitely be shipping their store again!

My husband and I have been shopping here for years. It is a decent size store and the layout makes…read moreit easy to find what you need. We have purchased wood, pavers, a shower door, and plants just to name a few. There is also a nice garden center with quality plants. We recently purchased a rose tree and plan to buy more fruit trees soon. The staff has always been nice and helpful. The store is inside a shopping center with sufficient parking.

Seems like less a hardware store than a "lifestyle" and garden plant store. I was looking for a…read morebushel basket (anyone?? Come on, folks, this IS still orchard country ¿no?) - found some newfangled plastic/polyester garden stuff but I don't want to add to plastic particles in ocean/soil/my own blood. So, disappointed overall.

iLeoni does it again! I have been replacing my All Clad non…read morestick with Hestan titanium which Science says is the best nonstick pan that isn't bad for your health or require the seasoning and heft of cast iron. I went in to ask how to use my new pan because it was sticking a bit. Of course they knew exactly how to solve my problem. I needed to learn how to use my new pan. You have to heat the pan (dry) first, before you add your fat, then add your food (eggs for me). It worked perfectly. The pans have worked every time since. It's always a new learning experience with new technology. Classic nonstick pans taught us never to heat an empty pan. Now it's the reverse. ILeoni has the most knowledgeable staff around. We all know too well how rare good customer service is today. I shop there as often as possible. I want a family owned small business to be able to thrive and be here for decades to come. I was taught that you vote with every dollar you spend. iLeoni has my vote. Excellent service, competitive prices and the best selection around! Happy shopping

Only one salesperson offered help on the floor. Meanwhile three women were behind the counter,…read moreturned away, talking and looking at a phone. Meanwhile the very sweet (and clearly new) employee tried to locate additional stock on the computer for two items. No luck, so she checked with one of the women preoccupied with her co-workers who said she didn't know if more stock was coming. This second employee announced that the rep for brand A and another for brand B hadn't been to the store and she had no idea when they might visit. I asked if she could order what I was looking for and she said "no, we have to order in bulk". No suggestions , no offer to help. I went back to browsing and the new employee located something similar to what I wanted, so I bought it and two other alternatives, as I needed a gift asap. The new employee wrapped my items up, was very kind and thanked me. I honestly thought maybe I stumbled into a reality show, where the store employees were actors trying to be unhelpful. I refuse to shop on Amazon and that's what brought me to this local shop....but next time I'll find somewhere else to spend my money. For a boutique kitchen store, they evidently don't need the business enough to appear even mildly helpful. But thanks to that new employee.

Had a wonderful experience working with Rich! He found pockets of space I didn't know were hiding…read morein my kitchen and bath. Rich's design instincts are spot on. He understood my habits, lifestyle, and quirks, and turned all of that into a space that feels intentional, functional, and completely livable. I especially appreciated the attention to communication and on site supervision. Thanks so much!!

Thanks to Rich Di Cola... I LOVE my kitchen!…read more I love the faucet! Thank you for insisting we get it! I love my spice drawer! I love the cabinets! Everyone who has seen them admires them! I love all the drawers! I love the pantry! We both love the microwave drawer! Who knew? Thank you so much Rich! We would never have had this kitchen without your wise & valuable advice & assistance!

While researching companies to update our kitchen we called North County Kitchens. We spoke with…read morethe owner who was polite enough on the phone and scheduled a time for him to come to our house to discuss what we wanted and for him to take measurements. The appointment was at 1:30 and I finally called him at 2:20 as he didn't show up or call! He had some lame excuse for not receiving the alert he made on his phone. He asked if he could come right over and we figured we would give him a chance. He is very talkative, mostly telling us what he wanted to do instead of listening to what we wanted. He was adamant about refacing our cabinets even after we clearly said we did NOT want that option. He claims to be a cabinet maker so he finally took the measurements and discussed some basic details. As he was leaving he apologized again for being late and even stated he would "make up for it with his quote"...that was on 3/13 and we have never heard from him. We are grateful we found out his work ethic before we hired him, and thankfully have hired another company that has been an absolute pleasure to work with. Do your homework and save yourself the trouble by just scrolling past his website- there are quality companies out there.

A kitchen remodel is one of the most stressful projects a homeowner can tackle. After years of…read moreprocrastination, we were awed by two kitchen remodels Andrew completed with high personal recommendations, we knew we found the right guy. My husband and I are very particular and detail oriented and Andrew listened to our wants and offered ideas resulting in a kitchen that surpassed our expectations. His wood working skills are spectacular. We opted not to change the footprint of our kitchen but removed a cooktop, double oven and built in desk, adding a range, built in microwave and additional cabinetry. The cabinet additions are a perfect, seamless blend. I love our doors and drawers, REAL WOOD not veneer! Andrew used samples of our existing flooring, new backsplash and countertop to formulate a stain and glazing that's just exquisite. The addition of the soft close and foot pedal for the trash is icing on the cake. To tie the kitchen and family room together, he also built a mantel and hearth surround for our fireplace with the same stain and details as our cabinetry... just exquisite! We (including our Great Pyrenees) loved having Andrew working in our home. He's honest, knowledgeable, has a great sense of humor and took the stress out of our remodel. I would highly recommend North County Kitchens.

Marin kitchen Really genuinely wanted to help us with Our…read more individual situation, caring, honest, punctual and fair.We love our kitchen. Scott designed it and his wife. Janet was always available when I needed to have questions answered. They were excellent and we are so happy with the job they did. I've never recommend contractors because we've been basically disappointed almost every time. They also worked with our budget and found us beautiful cabinets. They have a great sense of design and color and they are a family own business. I really recommend them. It was also nice to have someone understand our budget and try to help. I have PTSD from others doing bad, work or being lazily and unfair. I can honestly say it was a pleasure working with them. Of course we had normal problems that had nothing to do with them but they were patient and understanding. We Interviewed 4 different companies and no one was interested in us unless we could spend our life savings. If you need a kitchen and someone has a great sense of design, check out her in the kitchen. I feel like we got lucky.

The 2024 remodel of my San Rafael home was the largest home construction project I have attempted,…read moreand this is my 4th house. I am a certified Project Manager and licensed Mechanical Engineer, so I know what good project execution looks like. MKC is the best residential contractor I have worked with in my 30 years of home ownership. MKC employs a process with heavy emphasis on planning the work up front followed by quality execution by the craftsmen. Scott (owner of MKC) honestly strives to land each project with the highest quality work done at a reasonable price. My project was mainly to remodel a kitchen and master bathroom. Additionally, we removed two walls (one load bearing), replaced 1/2 the house windows, addressed two different legacy structural issues, replaced fireplace, all interior doors, all baseboard and trim, all flooring and about a dozen other upgrades (add ceiling fans, add additional door, replace garage door header, toilet in 2nd bath, etc.). Basically, I received a new house. The work was completed in a little over 4 months as planned adding time for the new scope and structural issues. The cost was as expected. MKC costs were nearly exact to expected. Material costs were higher than planned due to our selection of materials vs assumed. The quality of the work was outstanding whether it was by MKC employees or subcontractors. I highly recommend the MKC team for a kitchen or major home remodel.

It's been just over a year now that I've gotten my tile installed and I feel like I'm looking at it…read morefor the first time every day! I Love it! I was very impressed by Jose(?) when he first showed up to look at the project and submit a bid - he was so clean-cut, and perfectly groomed. Definitely a professional appearance. On the day of installation, the 2 guys that were to install the tile arrived (on time), and Jose showed up with them. I really appreciated the personal touch and time he took with the guys to go over the details of the project. The installers were very polite and very competent at what they do. I know that some people might say "It's just subway", but with the dark grout, there's really no room for error - any offset tile will catch your eye right away. They cleaned up after themselves and left everything looking as good, if not better (because we have new tile after all) when they left. Many thanks! I would highly recommend!

The best! Hands down the best workmanship I've seen. Love working with them, it's always creative,…read morefun and watching my clients faces when the project is complete is priceless.

I recently hired Enlighten for a remodeling project that included demolition and tile installation…read moreon two bathroom floors, along with the installation of countertops, a shower door, and fireplace tile. The experience was excellent from start to finish. Mariana provided thoughtful design guidance and managed the project seamlessly. The team is clearly knowledgeable and skilled, and communication was consistent throughout. They explained options clearly whenever decisions were needed, and pricing was fair and exactly as discussed--no surprises. Also, the project was finished on time, to the day. Most importantly, the quality of the work was outstanding. Both bathrooms and the fireplace turned out beautifully, with strong attention to detail and craftsmanship. The crew was professional, respectful of our home, and kept the work areas clean and organized. It's not always easy to find a contractor you can trust, but the Enlighten team delivered on every level. I would highly recommend them to anyone looking for high-quality work at a fair price.

We could not be happier about our kitchen remodel completed by Enlighten Kitchen Cabinets &…read moreCountertops. We interviewed 3-4 companies and Enlighten surpassed all our expectations. From the moment we walked in their showroom we were greeted by friendly and knowledgeable staff. Gabriela and Mariana always answered our questions and never made us feel like we were a bother. Gabriela is so professional- she showed us all the available options and gave us sound suggestions. Her expert advice combined with our wishes allowed us to get the kitchen of our dreams. Every detail was reviewed and discussed from start to finish. Ronald and his team showed up each day ready to work, and they cleaned up the area before they left which was appreciated. They all were polite, respectful, and a pleasure to have in our home. Their quality of work is outstanding- they left no detail undone. We were also very pleased with their subcontractors (plumber, electrician, stone fabricator). If you are thinking about a kitchen or bathroom remodel, call this company...you will not be disappointed!

The showroom is fantastic. Really helps for those that need to see and feel the products. Products…read moreare high quality. Purchased a Bertch vanity and love the end product. Seif was extremely helpful in determining the type (single vanity or separate cabinets). He was diligent in obtaining the side splashes and replacement drawer front (the contractor put the handle on incorrectly). Bertch sent the wrong cabinets on the initial delivery but quickly replaced them within two weeks. However, they sent the wrong drawer front 2 times before getting it right almost 2 months later.

Great showroom, knowledgeable helpful staff! We were looking…read morefor a beautiful, modern, but not extravagantly priced bathroom vanity. Showroom staff are so nice, honest and helpful. We were able to select one and have it shipped almost immediately. Might not always work out that way, but net, net we got the clean, modern, beautiful bathroom we wanted at a price we could afford. Photos: https://photos.app.goo.gl/XyBXZFcS1b9KAc4z7

This is why you shop local. My key fob came apart and the screw I was given by someone else to hold…read moreit together was the wrong size. So it came apart again. I stopped by ACE Hardware right before closing time and the two gentlemen working there helped me to find the miniature screw I needed to repair the key fob. When I tried to pay for the screw and the screwdriver I'd taken off the wall to screw it in, the cashier said "put the screwdriver back." So my total came to $0.47. I felt bad I didn't have any cash so I handed him my debit card. He paused and grabbed the change cup and paid for my screw out of it. So not only did I get individual, expert, efficient help but I left without paying anything. That is how you get return customers. That is how you get someone who has only been to your store a couple times to recommend it to anyone and everyone needing parts, help, whatever. I'm impressed. And I plan to bring cash next time! Thank you ACE Hardware.

This long-time classic hardware store is perfect for both hardware and household items…read more Service is knowledgeable and spot-on excellent every time we've come here--they really know their store and the price-to-value is very good! They also have something our little ones LOVE...Rex the Wonder Bear!!! Rex is also a great way for kids to use their manners. By asking politely if they can pet Rex, they can feel his thick fur and imagine what it's like to be a polar bear. After that, if they ask politely, they can have a lollipop from the service counter staff. Never thought I'd say a hardware store was fun for kids, but Ace Hardware really is! Decent block parking available.