I purchased a high end refrigerator ($3k+) from here and it has been a disappointment from day one…read more For starters the unit has produced about 12 ice cubes in the last 3 months. I routinely get erroneous error messages about power failures. The freezer thermostat fails about once a week. The service support has been pathetic. The first guy blamed it on my water pressure even without making any measurements. Then he suggested that it was caused by my setting the 'max ice' setting 'on', which he explained was actually a minimum ice setting. I've had two more calls with the service department who promised to send someone out, but I've received zero follow up. Overall I'd say this outfit is not worth your trust. Overpriced and under performing. My next step is small claims court.

Short and sweet: not good customer service. The first salesperson we spoke with only wanted to…read morechit-chat with boomer customers before and after us. When I introduced myself to him he just paused for a few seconds then replied: "And?". I replied that I was waiting to hear his name then I continued that I was there to look for a new bathroom vanity and possibly kitchen cabinets too. He quickly walked through the showroom saying that he knew little of that and was more knowledgeable about appliances. Understandable but isn't this a kitchen and bath showroom? He then found a bathroom vanity book and offered that we take a seat at a model kitchen and look through it. So we did. He then left to go smoke outside. That may have had something to do with it. Interrupting someone's smoke break is never great but there are ways that someone in their 60's can handle that situation that doesn't leave a potential customer feeling like they are not welcome. Especially when the customer has money and you have a product to sell. Then the next salesperson, someone closer to my age range came by. He asked what we were looking for then led us back to his desk. There he proceeded to show us vanities on the website. I can do that, in fact I have done that on their website. We wanted to visit the showroom to be shown what's there. Isn't that why companies have showrooms? Generally I felt that the place was low energy and that not one of the three employees there wanted to be there. That is bad management, happy employees are productive and friendly people. May be they are not paid enough to care, maybe management is also absent not wanting to work when the majority of customers are able to visit. Who knows? But I know that I won't go back. Much better customer service at Home Depot, of all places

I am remodeling a 250 square-foot boat where the kitchen is going to be the centerpiece. I never…read moreimagined I would actually use a company to help me, but I ended up in the hands of Felicity. She has made the process so easy seamless and painless. She is my kitchen God, angel. The showroom is outstanding and Beutiful with so many choices and she went above and beyond in helping with anything that I needed outside of their purview, recommend Felicity and her showroom five stars and beyond

Chris and Nathan are miracle workers! I needed only a few more tiles for the job to complete. We…read moremay have had to order it and wait months. They are such dedicated helpful employees that they took the time to search the warehouse on a Friday afternoon. They found a box!

Santa Rosa Tile has been such a pleasure to work with! You walk in and you are greeted with a…read moresmile. They let me look around and when I was ready they helped me pick out my tile for my bathroom. The people at the front counter had so much knowledge and they also recommend me a great tile installer! I walked into Ceramic Tile Center and barely got a hello...I am glad I found Santa Rosa Tile Supply!

Recommended to me by my deck and fence builders, Hector at Jarco, I met with Melrose and she helped…read moreme find outdoor tile and let me take home several sample tiles. I picked the Italian ceramic tile with veining. She placed the order and it was in within a weeks time. While it was on a pricey side, she did extend the contractor discount which was helpful$. I will be back to purchase the Michelangelo marble tile for our inner entryway next. A great friendly and helpful store with a wonderful selection of tile for any project!

Highly recommend this place!! Had a great experience from when we started our design to the…read moreinstallation! Very professional and you can't beat the price! A hidden gem in Rohnert Park!

Excellent customer service and install. Lillian was great and the installers did a great job. 2…read morehalf days to install bathroom cabinet and then granite top to fit perfectly with sink!

We couldn't be happier with the family owned and run North Coast Tile and Stone. From the moment we…read morewalked in and were greeted by the most adorable shop dog ever, to the end of the job when Martha (the owner) called to tell me which cleaning products are her favorite, we had a great experience. Natural stone is not cheap, and we spent MONTHS looking for the perfect pieces for our project. We spent many Saturdays with Martha (who I'm pretty sure has got to have an honorary degree in psychology with all of the confused and overwhelmed people and couples who walk in their door. Anyone who has ever remodeled knows what I'm talking about! I think I would've completely lost my mind if it wasn't for Martha. She really did go above and beyond. Frankly, I miss talking to her lol! The entire staff there is so helpful and knowledgeable on their products and answered all of our million and one questions. They steered us away from some materials due to the upkeep, which we really appreciated. It might look amazing in a catalog, but maybe not so realistic when you are a busy family with messy kids and dogs! We had their team do the install for us as well, which I highly recommend. They are the best in the business and they know what they are doing. When you're buying high-quality stone it's worth the peace of mind.

If I could give them 10 stars I would! The customer service is amazing. I went in to look at…read morefireplace stone and ended up having an amazing customer service experience! There were a couple glitches but the owner and employees stepped right up and fixed the issue. They have a beautiful show room, the owner is passionate about what she does and it translates! All of the employees are friendly and were knowledgeable about the products, have great design knowledge and are extremely friendly and helpful. I recommend making this your go to for tile, countertops and stone!!

Amazing customer service the second you walk in the door! There is a reception desk with a super…read morecool color changing flame fireplace at the base. Beautiful lights all over, stand alone tubs as far as you can see and a lot, I mean a lot, of faucet and shower choices. The kitchen and outdoor appliances are the best you can get. The staff from reception to consultant who completes your order is the best! Will always come here for all my needs.

Nice choices, however, no one acknowledged me nor asked if I needed help. I kept passing one gal,…read morewho I thought was a customer, then saw her sitting at a desk. Another guy sitting at a desk. Right now, looking for kitchen counter tops and island top and tile backsplash and behind stove. I did see the design I'm looking for but think I'll take my business elsewhere.

on "no kings day" (june14th 2025) marbel world's peace…read morepole donated 10- years ago walnut park in the city of petalum, ca,

Our vacation home in Guerneville needed a new kitchen sink and countertop. We are very pleased with…read morethe end result. We worked with Mike to find a piece of granite that would work in our space. He was generous with his time and knowledge. Hiis team did a great job on the installation.

We recently completed a major "down-to-the-studs" renovation of both our main and guest house with…read moreAnthony and the MCR team. The scope was extensive, including entirely new HVAC, plumbing, and electrical throughout and we are thrilled with the results. As someone who works with many contractors professionally, I was particularly impressed by Anthony's "open-book" transparency and honesty. He was incredibly patient and collaborative with high-level finishing details, consistently working to meet our exacting expectations. If you want a builder who prioritizes integrity and craftsmanship, I highly recommend MCD. Thank you, Anthony!

We were doing a full kitchen remodel and I went into the whole process with a bit of trepidation…read more But these guys put all my anxieties down quickly. They are the real deal; the workmanship is top-notch and their prices are totally fair. We had the inevitable project speed bumps, like unknown structural issues or 80 year-old plumbing issues; but Anthony and has team were quick to come up with solutions, and they were able to work with me to keep additional costs under control. We had no issues with any sub-contractors and were just as pleased with their work. He's chosen some great people to partner with. Even though the the project is now complete, Anthony has committed to coming back for a couple very minor follow-ups. 10/10, highly recommend and would definitely work with again.

Amazing selection, beautiful tile for every purpose and helpful friendly staff. If you love tile,…read morethis is the place to go.

I contacted Ceramic Tile Center in a panic to find a substitute tile for our bathroom remodel…read more (Our chosen tile from another source had been damaged in a truck accident, and would delay the project significantly to re-order.) After a little talk on the phone, I was given an appt the next morning with Annika. When I arrived, she was already prepared with photos of my previous tile, and had ideas on what could be a good replacement. We worked together to finalize a suitable selection, made the order, and had the new tiles ready for pick-up in three days. The tiles we chose were very reasonably priced, everyone was very friendly and professional. I am very satistifed with their service, and the outcome in our new beautiful bathroom. Thank You!

100% would hire them again…read more Adam and his crew were on time, and on budget, price was fair and less than other bids we got for the job. Adam is easy to communicate with, and professional. When one piece of our job wasn't fully complete he showed up the next day, on a Saturday, to make sure it was done right.

Respectful, efficient, timely, organized, and fairly-priced. The Sonoma Demolition crew were able…read moreto demo a small bathroom (including a heavy cast iron tub) in less than a day. Adam is an excellent communicator. Will definitely use for the next project.