Madison and Mercy at Ceramic Tile Center (San Rafael) were exceptionally patient and helpful as they guided me through so many decisions. They advised re: color, texture, design and so much more. Madison, who prepared my order and invoices, was accurate and methodical. Highly recommended!!! read more

I contacted Ceramic Tile Center in a panic to find a substitute tile for our bathroom remodel. (Our chosen tile from another source had been damaged in a truck accident, and would delay the project significantly to re-order.) After a little talk on the phone, I was given an appt the next morning with Annika. When I arrived, she was already prepared with photos of my previous tile, and had ideas on what could be a good replacement. We worked together to finalize a suitable selection, made the order, and had the new tiles ready for pick-up in three days. The tiles we chose were very reasonably priced, everyone was very friendly and professional. I am very satistifed with their service, and the outcome in our new beautiful bathroom. Thank You! read more

Amazing selection, beautiful tile for every purpose and helpful friendly staff. If you love tile, this is the place to go.

Staff is excellent I had called in a few orders and all of them are very kind and knowledgeable they completely helped me a person who had no idea what i was doing get the job done I would go back to them again in future without any hesitation read more

Went to their store around 4pm today. My husband and I spent around 20 minutes looking through tile and walking their showroom. No one ever acknowledged us. Not even a hello. Heard the girls behind the counter talking amongst themselves. We were the only customers there. We left and went elsewhere read more

I had one day to pick materials for 2 bathrooms and had no idea where to begin and felt very overwhelmed when walking into the Ceramic Tile Center. Their onsite designer Annika immediately assured me that she would take care of me and within an hour she helped me select materials for both bathrooms that suited my style and were absolutely gorgeous. She suggested grout colors and taught me how to care for the tiles. The shipping and pick up process was smooth and I am very happy with the whole experience! read more

Beautiful tile and countertop collection and really personal, good service! I'll be going back soon! read more

What an amazing experience we had with this store. We were weary with indecision and exhausted from visiting many slab yards, when we received a last minute referral to go see the Taj Mahal Quartzite at CTC. Not only did we love the selection but we were lucky enough to meet Cyndi who spent the next three hours helping us with all our tile selections for the kitchen and bath. What a blessing!!! She responded with our quotes and availability very quickly and within a matter of a few days we've wrapped up all our purchases. I wish I could give Cyndi and CTC even more stars!! Wonderful selection, wonderful staff and excellent service from start to finish. Thank you CTC and Cyndi! Happy Customer, Teri Kelly read more

Nice people. I came in for powder grout for home floor repair. Was given the contractor discount price. Thanks! Store has constructed displays of ceramic floors, walls, showers. Some done quite nicely, I'd sure like to have the double width display shower stall in my house! Lots of inventory, styles & price levels. Smart advice given. They can hook you up with a licensed tile contractor for major projects. Best ceramic tile supplier in town. No need to look anywhere else. read more

So far a wonderful experience! Claudia guided us along the way and our new tile is awaiting installation!

this is a long overdue review. When renovating our kitchen a few months ago, I went to several tile stores in the Santa Rosa area, private as well as the big box stores. I ended up getting all my tile from this store. They had a wonderful selection, beautifully displayed too. And mostly because I received amazing service and help from Mary Day. I am one who has a hard time with colors and decisions of this sort. She spent a lot of time helping me pick up the best tiles to go with my cabinet and paint colors - she was a tremendous help! Highly recommended! read more

Fantastic! After going to countless tile shops over two counties I have found the best! The staff is friendly, fun, and creative. I inherited a kitchen which I'm sprucing up until we do the complete remodel in a year. Daniel and Mary were wonderful at finding beautiful cost effective solutions to my project. I'll absolutely be coming back to do the complete remodel. I would recommend them to a friend. read more

Great showroom, great stock (we have tried 3 different types of grout and they were the only place to have it on hand) and really informative warehouse workers that have helped us get our project done successfully! read more

I did a ton of "looking" for a supplier of cabinets, counter top, backsplash and flooring for my kitchen remodel: Home Depot, discount shops, contractors and online. What sold me was a visit to the Cleveland store to see the amazing selection of tiles and bathroom fixtures. Walking through the store and seeing such quality fixtures made my heart pound and my eyes bulge. As other reviews note - Christiane at that store has an ear for listening to what the customer wants and an eye for making it happen with the selections. I told her I wanted to remodel my bathroom which is a difficult space and I saw her face light up to the challenge - "I want to design this!!" - it said. I thought, "Wow! Here is a designer with passion to match her artistic eye!" Christiane sent me to the store on Santa Rosa Ave to visit Cassandra - every bit as competent and helpful as Christiane but an expert on cabinets. I had to wait a long time to get her attention as I wanted a price around Thanksgiving - the time when these places are quite busy - but it was worth the wait. Cassandra helped Sofie and I select some very nice cabinets: Waypoint. She and an associate drove an hour to my place to verify my measurements, drew up a plan and gave me a quote. Cabinets took about 3 weeks to build and deliver. They delivered all to my place, carried them in and were careful about my floor, laying down sheets of material designed to protect the floor. I did the demolition of my old cabinets and hired a finish carpenter to install the new cabinets - I did the Neandertal work of taking off the doors, removal of shelves and such to prep the new cabinets for install while my professional focused all her time on the details of keeping the install of the cabinets perfectly level on my uneven floor. We found that one of Cassandra's measurements was off by 6" so that one row of base cabinets would not fit. Cassandra reviewed her documents, saw the error, rush ordered me a bigger cabinet and had it delivered to me at no charge. I should have double checked the drawings - and you should check yours too. A rookie mistake! :-) By all rights I should have paid for the cabinet because I signed off on the drawings. read more

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Fabulous tile showroom. Excellent staff that always makes me and my clients feel welcome, and so talented and knowledgeable. As an interior Designer for over 20 years this is a great resource for residential and commercial projects. The vignettes and displays are inspiring! read more

Ceramic Tile Center - Tabarka - Building Supplies Near Me - Santa Rosa, California

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Yep, it is THE go to for tile and granite. The back is like a granite lovers dream. I had the best help too

They had the most beautiful (and broad) selection, and I had searched through a lot of tiles at a lot of places. They were so helpful and even helped us mix and match for a back splash in the kitchen. read more

Was in here last Wednesday July 22nd (date included so employees get the recognition). I can't begin to explain how helpful the 2 men were that I dealt with in the warehouse. I was dealing with a new to me tile situation and unsure how to approach it, and the staff was right there to help figure it out with me. They were respectful and friendly. Great job read more

When we needed to remodel our kitchen, we went to Ceramic Tile Center and we are glad we did! We first met with Lauren, she helped us pick our colors, styles and material. She has a real knack for color combinations! We were then referred to Kristen in their cabinet department. Kristen went above and beyond to help us get the exact look we wanted. From the beginning of our project to the end, she was professional, friendly and extremely knowledgeable of cabinets and styles. She also recommended an excellent installer! We are tremendous happy with our kitchen! We would hire CTC again in a second! read more

I am going to have to "break ranks" on this store. The selection is good, not great. The flow of the store is confusing and disjointed. To make things worse, the customer service here is VERY LACKING. I have been in this store several times, and the common thread is: "dont acknowledge anyone who might be waiting for help".... I was in the store yesterday, looking looking looking while I was waiting for someone to get freed up. 45 minutes later I asked the woman behind the counter if she could help me. She said " I'm busy with a customer and have another after that"....knowing this place it could take forever. This was her chance to maybe check if anyone could help me out....but nope. I won't be back. You are not "all that"..... read more

I was very happy working with Daniel at CTC. I explained to Daniel what I was looking for - appearance and budgetwise - and he walked me through multiple options. He was also very patient as my girlfriend and I had to re-evaluate options which led to some delays. I particularly appreciate that he obtained photos of individual lots and confirmed availability for me. All logistics issues (delivery, supply to my tile installer) went perfectly and the project was actually under the budget I had originally envisioned. I plan to work with CTC for future projects in Sonoma and Marin county, and recommend Daniel wholeheartedly. Photo of finished backsplash uploaded. read more

Ceramic Tile Center - Photo uploaded by Jason M. Travertine backsplash from CTC. - Building Supplies Near Me - Santa Rosa, California

After major problems with a different outfit, we wound up going to CTC and have been more than satisfied. CTC offers a huge selection of stone counter tops and every sort of ceramic or glass tile and tile-like products (e.g. pebbles), with first-rate design assistance. They are not nearly as "hard-sell" nor as expensive as certain competitors, although most of their materials are rather high end (e.g. Macintyre). Tyler, the owner's son, went way out of his way to help us find kitchen counter tops (even bringing a few slabs up from the LA area at no added expense to us), then directed us to a terrific fabricator (Ludovic) for trimming and installation. When a pitting problem quickly developed on one surface, CTC made a commendable effort to figure out the source of a pitting problem that rapidly developed on one surface (it turned out to be the high marble content of the "granite," which was harmed by drops of acidic liquids like red wine and lemon juice), and then at their own considerable expense hired an expert re-finisher to repair the defects. On a recent small, do-it-myself tiling job, designer Mary was very helpful in providing suggestions on which tile to use and advice on how to execute a complex pattern and the proper substrate. Only downsides here are location on an overly crowded street and occasionally extended waits for help when CTC gets crowded. On a zero-ten scale, I'd give them a nine. read more

Fantastic selection of beautiful slabs, current and stylish tile selection, great people working there...extremely knowledgeable and friendly. I love bringing my clients there for these very reasons. Www.lisaloughmaninteriors.com. Thank you to Tyler and his staff! read more

Ceramic Tile Center - Building Supplies Near Me - Santa Rosa, California

We just completed installing new countertops and backsplash in our kitchen. We used the Ceramic Tile Center because a friend recommended them, and I'm glad he did. The showroom has a wide variety of tiles and stones. We worked with Meghan, who was able to understand what we were looking for and point us in the right direction. We narrowed it down to a tile we liked, and she found a couple variations to make sure we were hitting the look (and price) we wanted. Her quote was done quickly and was clear to read. One tile was on back order, and she was able to suggest a good alternative that wouldn't upset our timeline. Furthermore, she coordinated with our install team, so we didn't have to. While I am comfortable managing small projects like this, it felt so good just to leave it in Meghan's hands. When we retile our shower, we'll definitely go back to the Ceramic Tile Center (and Meghan)! read more

I can't say enough about the customer service I received from Gina at Ceramic Tile Center. I'm one of those "can't make up my mind/so confused" type of customers. Gina was the most patient and helpful sales person ever. I'd been to quite a few tile stores and each time someone with little to no knowledge about the products in the store would greet me with the standard "let me know what I can do to help" greeting, but then not be able to provide any help at all. Gina has a wealth of knowledge and it's obvious that she is truly passionate about the design process and the products in the store. She didn't get frustrated for one single minute when I asked question after question about the different products. She walked me around the store and pointed out differences in products and styles and ever so willingly ordered me samples of new tile that had just been installed in the store. She spent an endless amount of time with me and never once made me feel rushed. Ceramic Tile Center is very lucky to have someone like her working for them. She truly is the model of what good customer service looks like. Thank you Gina for all your help! I now will only buy from Ceramic Tile Center for any of our tile needs. read more

Staff is helpful. Navigating the many choices available can be daunting without Some guidance. Love my new ceramic tile shower.

I recently completed a large tile purchase from CTC and am very please with their selection and service. When you walk through the store you find room after room of displays. Just when you think you've seen it all, you walk through doors to a warehouse-like area with 100s more samples to see. One of their designers, Peter, helped us with our planning. I can't imagine having done this without him. I am DIY enthusiast and I've taken on this large project (1700 square feet) myself. In addition to helping us choose the tile, which we love, Peter has offered installation tips like the size of the grout line and staggering the seams that I might not have considered. The store doesn't deliver so I decided to rent a lift gate truck and pallet jack to bring the load home. When I told Peter my plans he suggested that they re-pallet the load so that each one didn't weigh so much. I had never used a pallet jack before and Peter's suggestion was crucial to my ability to unload the tile. I was barely able to manage it with the lighter pallets. If they had been at their original weight, I don't know what I would have done to get them off the truck. read more

This is ultimately the place to go for your tile project. Selection and layout is unsurpassed in this area. We purchased tile from all 3 major tile shops for our two bathroom remodels and if we were to do it again, we'd pare it down to two, with the majority of our tile coming from CTC. read more

I always recommend Ceramic Tile Center when asked where to buy materials for kitchens and bathrooms. I did a kitchen remodel, bathroom remodel and redid a fireplace and ALL my materials came from CTC. Tyler and Mary always went the extra mile to be sure I had exactly what I wanted. They have a great variety of beautiful materials and what sets this business truly apart is the personaIized service they provide. I know that I can always count on them to do what they promise and the next bathroom project I have in the near future, I will only go to CTC. Great company with great customer service! Love to be able to say that about this local business. Thanks Tyler and Mary! read more

I truly couldn't be happier with the service this store offers. Specifically, I've dealt with Maddy. She has been very professional and accommodating during our bathroom project. Always willing to give an opinion and not one of those flaky opinions. She will tell you what she likes, which as a guy with little style sense, is very helpful. She's always pleasant and smiling and willing to talk. In the world of stone and tile there are 1000 places to go to and the service is what should separate this store from the others. Thank you. read more

This folks did some nice work for me a couple years back. Everything turned out well after a bit of confusion at the outset but in the end we like it. I have some work that I need done and tried at least 4 times to get in contact. Left messages, emailed and spoke to someone but no one every gets back to me. I like how the first job turned out enough to try a few times but I guess I will try another place. read more

During the process of remodeling our master bath and our kitchen, I have made numerous trips to the CTC.  With the first project, I had visited lots of other stores first, but I never saw anything that inspired me until I visited the CTC.   They have a wonderful variety of tile and great customer service, so when our second project came around, I didn't even look anywhere else.  I have had positive experiences with every staff member I have dealt with, but I have to give special kudos to Brenda, whom I have worked with the most.  She listens carefully to see what style and price range you're going for, and then makes great suggestions.  My emails and calls are always answered promptly, and orders come in a timely manner.  I highly recommend this place! read more

We went to Ceramic Tile Center in Santa Rosa after receiving a recommendation, and we were so glad we did! Our kitchen remodel project - like any, required many decisions about design, colors, materials, textures and many more. A daunting task to say the least - but on our first trip to CTC, we met Megan J. who was very knowledgeable, patient and helpful. We actually found our dream quartz counter-top material fairly quickly. Unfortunately, it was in the remnants pile because it had been discontinued and there was not enough for our project. No worries, Megan set out to scour the country to find more, and she did! Not only that, but she got a great price on the material, recommended a great installer for the counter-top, and helped us design and select our back-splash material. This was the smoothest part of our entire project and we are so happy with the help we received - great job! read more

We could not be more pleased with the service and results we have received from CTC. We have been working with Cyndi, yet all the staff we have interacted with at CTC have been helpful. From the beginning, Cyndi really took the time to understand the extent of our project, the uniqueness of our remodel, and the end results we were hoping to achieve. She has been very mindful of our budget, and extremely patient with our lengthy process of choosing just the right element(s) for each room. Cyndi has a great eye for color, symmetry, and coordinating complimentary materials. CTC has a very extensive showroom, with a broad array of tiles at all price points. Cyndi's guidance, expertise, and product knowledge has been invaluable to our project, and I can't imagine having done it without her. read more

Cassandra at Ceramic Tile Center has been a dream to work with. I remodeled by kitchen completely and one bathroom with two separate consultations with Cassandra. Her advice is better than any interior designer you could imagine. She really takes the time to get to know you and the style you like to recommend things you'll love. I've looked at several different tile stores and I wouldn't go anywhere else. The quality of what they stock like Artistic Tile from NYC is unmatched. I had such a great experience that I'm currently remodeling another 2 bathrooms with Cassandra's help. I wouldn't go anywhere else for my remodeling needs. read more

Excellent tile and granite store in Santa Rosa. No nonsense plenty of staff and great selection at a variety of prices. They have large uncut slabs stacked up outside. None of the slabs appear to be radioactive. There is a wide variety of finishes and patterns and there are available immediately for pick up. Prices are competitive for similar stones elsewhere. read more

This tile store has a wonderful collection and the staff is tops. They readily offer samples, whereas some other stores have tedius sign-out processes. With the knowledgeable guidance of Mary Day I was able to select tiles for 4 bathrooms in a very short time. She relieved my anxiety about what seemed to be an impossible job, making the process actually pleasurable. read more

I only gave one star because there wasn't a way to give zero stars. As soon as we walked in the man was so condescending and rude that we immediately wanted to leave. We then went to the Bedrosians tile and they were so helpful and treated us with customer service as we deserved. I will never come here again. read more

WORTH THE WAIT AND DRIVE! We live in Southern Marin. Yes we LOVE CTC and drive all the way from Southern Marin and will do it again for our next project. Also, I won't allow my contractor to work with anyone but Mary. Mary Day at CTC is the most creative and caring designer. I love this tile place because (in addition to the the wonderful materials) the people are so great! I live in Southern Marin and I recommend CTC for anyone wanting to work with great designers. My project was a new bathroom and laundry room. I did all the preliminary research at CTCI before I brought my husband (who does not like shopping)back 3 days later so we could place the order. Everything was a hit with him! Besides being fun, Mary actually understood the concept of a budget. She showed us exactly what we wanted, offering practical and helpful advice in easy to understand language. She showed us how we could have a nook and shelf without bursting our hopes and budget. And she has a great sense of humor. She showed us things even the fancy contractor didn't know. I can't thank Mary Day and Scott Finch and all the people at CTC enough. When we have money for another remodel, I look forward to working with Mary from the beginning of the project. For our new bathroom, she turned a really ordinary new bathroom into something very special that we love and people admire. Believe me when I say it's worth the drive. One of the benefits of working with CTC, they know good people to work with. They have given me a number of referrals, and each one I have contacted have been courteous-despite being on a budget and a small job. If they can't do the work, they refer to someone who probably can. That's a community. read more

Great selection of merchandise. Recommendations and follow up not so good. I wrote to the CEO of Ceramic Tile approximately one month ago to describe problems we are having with the counter tops we purchased from them. He has never bothered to reply. read more