We love this place. If you're building a house or remodeling, this is the place to visit. I just wished they had a virtual tour. Devin Nunez was amazing and helped us. read more

Teddy was very helpful. We found two slabs that worked great for our project! A beautiful soapstone and quartzite.

This place is large and offers a wide range of Tiles and Stones and inventory. We had a great rep helping us. Anyone who gets Devin N will be lucky. We specifically wanted Taj Mahal countertop. He guided us on so many things that we didn't know or think about. Best of all, he was very solutions oriented. He actually came to our car when he thought of another idea and solution as well. Thank you, Devin. All worked out so well at the end b/c of him. read more

I can't speak highly enough about the Bedrosian's team in Santa Rosa. We have been customers for about 4 years after a recommendation from our contractor, and we have been so impressed with the quality of their products and their customer service. We've worked with Devin, the Showroom Manager, and have consistently been impressed with his knowledge and professional recommendations. Our marble project turned out fantastic thanks to this team. 10/10 recommend this store and its expert staff. read more

Bedrosians Tile & Stone - Flooring Near Me - Santa Rosa, California

Rude, unwelcoming, and obviously disinterested in helping me out. I was shocked at the icy silence by most of the 8 or 9 people just standing around at the front blankly looking at me. The group did, in fact, happily and loudly greet another customer who appeared to be in the construction industry, (and who they clearly knew.) If you're not interested in the public coming in, don't put an "open to the public" sign on your oddly located building. (Even the location--basically 5 feet from the freeway on-ramp--is unwelcoming so access to their parking lot is confusing. I parked in the lot next door and walked around to find a spot that wasn't fenced off from the rest of the shopping center with a with ten foot high iron fence. read more

I have found the tile world incredibly hard to navigate. The tile selection is huge and combined with technical limitations, it has been very confusing to me. Tile salespeople have often been unhelpful and impatient with me. At best, they have helped quickly but overall I found the tile world quite hard to navigate. This is in showrooms high and low from Daltile to Ann Sacks to European Tile and even online.  As soon as I reached out to Devin at Bedrosian's he changed my perception of what good customer service is. He had been so patient in explaining things from marble maintenance to wastage. He had also sent me pictures of samples if I asked for help. He had dedicated time to help me. But beyond that, his attitude has been always kind, helpful and responsive. I will complete my bathroom project by thinking he has been the single most helpful person in any tile showroom in the Bay Area and even online. read more

We are giving our kitchen a facelift and have been told to look at Bedrosians before shopping elsewhere. I am now left wondering why the hell anyone would ever tell someone to go there. There didn't seem to be a real flow to the showroom (floor/ walls/backsplash). There was no prices visible on anything. We had to go looking for someone to ask a question- total time in store before an employee said a word to us 15 minutes. The associate seemed rushed and not wanting to help or get an idea of what we were doing. No customer service effort at all. The prices for everything seemed to bed 3x-8x what you could find online or even at a home improvement store. The price for the picture tile is over $25 sq ft. They are not budget friendly at all. If you have a budget of less than 10k I highly suggest you save time and skip this place, read more

Bedrosians Tile & Stone - a close up of a glass mosaic - Flooring Near Me - Santa Rosa, California

Great selection. Devin was very helpful. He spent a lot of time with us moving slabs. Laying them out so we could inspect each one and see the book ends read more

I was in the Santa Rosa store recently and overheard the Manager disrespecting her staff. This isn't the first time I have heard her talk down on her staff. She is so unprofessional and should not be managing! Customers don't want to hear this when shopping for flooring! I hope you can do better Melanie! read more

I dare say, My recent experience with Santa Rosa Bedrosians was Superior. Very (very) helpful staff, great follow up, and in stock items not found anywhere except online these days. I had a very pleasurable experience with them while doing a Sebastopol Bathroom remodel with extensive tile work and wishing every job was a tile job, just so I can work with this fine establishment. General Building Contractor - Seen it all at this point. Simply put, Bedrosians is the BEST! Ask for Devon - Manager read more

Great selection and totally fair prices. Show room is very comfortable and even has a nursing room for mothers. Devon was so helpful in picking out a few different bathroom tiles. Everyone is great and the ordering process is so easy either in the stope or online. read more

Beware of your measurements. Incorrect measurements were made on my project , and now I have three unopened boxes of tiles leftover. They weren't cheap. Tried to return them. Bedrosians will not issue a refund on them. I wish I had read the return policy before I bought there. Very disappointed. I won't be shopping there again. read more

Bedrosians Tile & Stone - boxes of cheese - Flooring Near Me - Santa Rosa, California

Horrible customer service, rude, entitled, and put out. Would never spend my money here when there are so many other places that have the same slabs, tile, etc. The thing that put me over the edge though was a woman working the front desk was wearing her mask below her nose the entire time, and actually pulled her mask ALL THE WAY DOWN every single time she spoke!!!! Is she unclear on the concept? Can anyone really be this ignorant? She did this every time she spoke directly to us and also to her co-workers. Would NEVER go back here again. Should say my husband is a contractor and will never give them business. Will be telling all of our contacts as well--dangerous and horrible customer service! read more

Been in the store for the last two weeks a few times and working with Devon was able to get all the flooring and tile grout and countertop slab for our two bathroom remodel. Store is clean employees always friendly. Devon was a great help. read more

Melanie is a superstar always there to help find the right product. She also has a awesome ability to help with designs.

Researched suppliers in the area and found that Bedrosians had the right quartz selection for our kitchen upgrade. Melanie was kind to put aside the required number of slabs (before we made a decision to purchase) so later we did not waste time starting over! Highly recommend looking here and working with someone (Melanie) who truly knows the meaning of Professionalism! Her consideration and patience goes a long way in making happy customers. read more

Melanie is always EXTREMELY helpful! Have been going to Bedrosians for all my & husband's tile and flooring needs. Be 300% confident w/ all purchases from Bedrosians! Full recommendation!!!! (Even my boy pictured loves 'em) read more

Bedrosians Tile & Stone - Flooring Near Me - Santa Rosa, California

It's ridiculous that that they have the door closed 4 minutes PRIOR to closing time. And the two blondes working there just stare at you and do nothing. Lazy as people. If closing time is at 3:56 PM....than that is what the closing time should say not 4PM. read more

Our experience at the Santa Rosa Bedrosian store was wonderful! Kaeley helped us as soon as we walked into the store. She was so patient, helpful and kind. We needed help in picking out our grout for our Bedrosian tile. It was confusing to get the right color, but Kaeley helped me decide because she was was patient and knowledgeable. In response to some other reviews: Everyone at the store had their face mask on for those of you concerned. Also, my contractor sent me to Bedrosian vs home improvement stores or other cheaper stores because he had found their tiles were of a higher quality and had less defects when they were installing. We purchased a beautiful floor porcelain tile for approximately $2.10 sq ft., which was the same price as the home improvement store. Thank you Bedrosian! read more

Enjoyed how fast the product came in after it was bought and paid for. Compared to other companies built in the idea of efficient fast service this plush stylish retailer got the job done on time! The icing on the cake was pick up day and meeting Nate in the warehouse. Nate was patient, knowledgeable and professional. He greeted me, took my paperwork asked where I was parked asked me to wait briefly while he rounded up the product. He opened a box, showed me the product! Explained again what I had bought and loaded it into the car and thanked me for my business as well as wished me a wonderful weekend Thanks Nate and Bedrosians' tile team! We recommend you to anyone looking for their finishes read more

Working with a contractor who has a relationship with these folks. Had been in the showroom earlier to pick out all the tile and get a quote for the extensive tile we're getting, with his discount applied, all itemized for me with his discounted prices quoted. Returned later after deciding that we did indeed want a particular tile that both my tile setter and us picked as the best match for the shower, but the Bedrosian sales rep steered us away from. Ask them what my contractor's discounted price is for said tile and greeted with a wry smile and told "I can't give you that information." Right, because this is a major State secret and with this top secret information I was planning to...umm...ORDER SOME MORE TILE FROM YOU through our contractor. I mean, how dare I. The audacity. I won't dream of doing it again. Update: After receiving a call from the store manager with an apology for the behavior and an offer to make things right, I'm updating to a 3 star at least until we actually purchase the tile and finish the transaction. read more

Wonderful customer service! I've used Bedrosians for various projects over the years and am always very impressed with Melanie's knowledge and helpfulness. I love that I can come in with an idea and she can make it happen! They have a huge selection of floor and counter tile, granite, Quartz, marble and lots of decorative tiles. Last weekend we visited their San Jose slab yard and found the perfect Quartzite slabs for our kitchen remodel. We got a quote, emailed Melanie who placed the order and had it shipped directly to our fabricator. Prices and products are great and the service is top notch! read more

Bedrosians Tile & Stone - Beautiful Taj Mahal Quartzite with glass mosaic tile. - Flooring Near Me - Santa Rosa, California

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If your looking for the best tile or flooring, visit Bedrosians and visit Devin. He was super helpful and helped us pick the ideal tile for our kitchen backsplash. Although the store was busy it didn't compromise the quality of service, we are so happy with our purchase and will be back for all our future projects! Thanks Devin for the positive experience. read more

Wow, customer service deluxe. Melinda is wonderful and so fun. :) They have lots to choose from and a lot of specialty tile accents.

I am so glad that I found Bedrosian! I looked for tile at Home Depot, Lowe's, and Freidman's, and couldn't find anything to compliment my already installed tile floors. After 5 min in Bedrosian's, I found 3 different tiles that would work and settled on the perfect one. Melanie helped me with my order, and was not only professional, but also very enjoyable to talk to, both in person and on the phone. I will definitely be using Bedrosian's, and Melanie, for my next tile project. Thank you! read more

Awesome customer service - top designer ideas and solutions!! Honest feedback and amazing ideas!! Highly recommended and very satisfied customer!!! Pics to follow once our project is finished!!! read more

Construction is a stressful process. I had been to several tile places. Ted immediately asked if I had any questions or needed help. Ted was so helpful and calm. He showed me many options and sent me home with the samples to think about my choices. When I returned with changes, he was very easy going. Ted made this process so incredibly easy! Bedrosians should be thankful to have an employee like Ted. He rocks! This particular store has a nice showroom and displays the tiles beautifully. I will definitely be shopping here for future tile and flooring. read more

We had the best customer service ever from Christy B. She was friendly, patient, and willing to run through many design scenarios with us. The stones are beautiful, and having someone like her helping us made the whole experience so much better. read more

Worked with Ted,he was awsome,help pick out some materials that look beautiful, my stone and tile guy was was happy to ,so now Iam going to have the greatest shower in town,at least in my neighborhood,ok the best Ive ever had, guess you could say its my dream shower. And I have Ted and the selection of tile,stone what ever your looking for its here read more

My wife and I had visited several other tile stores both in in Sonoma and Marin County before we lucked into stopping by Bedrosians Tile. Right away we cold see that the selection of tile and how different styles of tile could be integrated was way better than anything else we had seen in all the other stores. After two very productive trips to their Stony Point store we had all the information we needed to design our bathroom. I especially want to give a shout out to Devin; he was patient with all our questions and he went above and beyond to help us place our order and to expedite the delivery of the multiple types of tile and grout we needed to complete our job. We couldn't be happier with everything about the experience of shopping at Bedrosian Tile. read more

Mel at Bedrosian spent a couple hours with me last Tuesday going through books and helping me select the right tile for the new home we're building. I feel like she really cared and paid attention to what my needs were. Unfortunately, most tile stores don't have the man power or care about helping the average person select and purchase tile! read more

I really can't say enough positive about this store and its staff. They were helpful, informative and didn't make me feel out of place although I'm just a DIYer. They told me when I could pick up my order, called to confirm it was in and helped me place an order for more when I realized I was short on product. Highly recommend. read more

Staff is friendly as soon as I walked in.I was very pleased with there help to what I needed,I will always go back! THANKYOU to all the staff -Lorena Avila read more

The 5 stars are for Devin Nunez! He is knowledgeable, patient plus a pleasing personality. Need tile as for Devin!

Bedrosians, is my go to place. I love everyone there! Friendly, helpful and professional...when I walk in I know they will be able to help me with just about anything I'm looking, bathroom, kitchen, entry, & even outdoors. read more

So far I am extremely unhappy with their customer service, have been waiting for over a week to simply get a price on tile. ONLY reason I am using them is because they are the sole distributor of the tile I want. Thank god I got my countertop from a much better tile company than this one. read more

RUDE!!! We had to match tile due to a fire at our home, so my husband walked in with a sample to see if they had a match. The lady barely looked at it & snapped at him saying they don't have it or anything that would match then turned around & walked back to her desk. What happened to common courtesy to a potential customer? We decided that if we could not match that we would pick new tile, guess business is so good that they don't need new customers. read more

Fantastic customer service!! Great pricing too! Right as we walked in we were treated with open arms. They have a great selection and many different options for any project. Be sure to check out their clearance section out the side door. Great for saving even more pennies if you need to. Delivery of our ordered tile was within 4 days as well. read more

Great showroom and service. started off a bit slow, but I left with great design advice, a plan and quote...

Since I wrote my last review, I've received messages from the owner and Melanie. I'm impressed that they took the time to contact me, and plan on going back with a friend to try again. read more