Wonderful professional warm service from beginning to end. I spoke with 2 different customer service reps, Amanda and (it kills me I can't remember her name) they were so warm and attentive. I was told the tech would arrive between noon and five and Joe Denning just left at two. He was friendly, kind to my dogs, non judgemental about the ickiness of my situation, stayed to test out my machine, and provided simple solutions for maintenance. This was for my washer. I will absolutely call them back for any future needs and recommend them to everyone! read more

Very responsive. Reasonable prices and quality work. The service technician was professional and arrived as confirmed.

Very impressive customer service! The technicians were professional, knowledgeable and courteous. I feel confident in the quality of the work done to repair my dryer and the overall maintenance (tuneup) I had done on both my washer and dryer. I would highly recommend Kelly's Appliance Repair for reliable, honest appliance repairs. read more

I called on Wed. and had a service scheduled by Friday. Ricardo did an amazing job fixing both my oven AND my 25 year old Kenmore refrigerator for a very reasonable price. 100% would use Kelly Appliance Repair again. Fast, efficient and very knowledgeable. read more

Kelly's Appliance Center was great! I called and got an appointment the same day. The Tech came out, diagnosed the problem, had the part on the truck, repaired the range and we were completely satisfied all around. The price was right. Everyone was happy. It was a good day. I would definitely recommend them to anyone who wants needs an appliance repairman. Honest, reliable, professional and dependable. read more

I called for a repair of the igniters on two of the burners of my 31-year-old cooktop. They send a serviceman named Philip who was quite personable, polite and competent. Of course, the problem required more work and parts than the original estimate. He had to come out three different times after ordering parts, in order to solve the problem. He replaced three of Venturi and two of the igniters. He cleaned all of the burners, leaving the cooktop looking and operating like new. Even though he did have to come back a couple of times he still came in under the estimate. I will call them back again for my next electrical problem. read more

Kelly's Appliance Center performed a diagnostic on an old Viking cooktop that came with the house we bought. They were timely, accurate, and went the extra mile in explaining how the cooktop worked and what actions are advisable if something stops working. Great job! Thank you. read more

Kudos to Kelly's Appliance Center customer service folks and their repair person Sean! On a scale of 1 to 10, the experience was an 11. My 15 year old Samsung refrigerator had stopped delivering ice cubes. I looked to Yelp, found a company that said they serviced people on Petaluma, and when I called they said "we don't do Petaluma." My next stop was to Kelly's appliance center and the gal that answered my phone call set me up with an appointment a couple of days hence to diagnose the ice cube delivery problem. As an afterthought, I asked that the person diagnose some problems with the stovetop on my 25 year old Wolf Gourmet range. Sean showed up, diagnosed the problem with the Samsung, called for the part which was backordered. He also answered my questions about what refrigerators are low service, and which seller was dependable, especially AFTER the purchase. Then Sean looked at the Wolf stovetop and told me what was causing my "uneven flame" problem, I said let's fix the front 3 that I use all the time. And he found out that the parts were in stock, and I pulled the trigger on that one. Today Sean came with two things: one, the parts that I ordered and two, a value of "do the job right." Some people would have put in the parts and left in 15 minutes. Sean, on the other hand, made sure that the front three all worked right, no small task. Then he cleaned up the back three. The net result was turning my Wolf from clicking and clacking and uneven flame into a "like-new" stovetop in the high use three, and "spiffed up" the back three to be very happy. Sean has what I value most highly - a person with a high "do it right" value matched with mad skills. The icing on the cake was great people (and puppy) skills. My wife, my 185 lb bullmastiff and I are doing "the happy dance" and can't wait for the next visit for the Samsung ice delivery problem to be fixed! And I got high value at a reasonable price. What's not to like? read more

Kelly's Appliance Center - 25 year old Wolf Gourmet range stovetop - Appliances & Repair Near Me - Cotati, California

Two months ago would have rated a 5. Used several times with great satisfaction. Most recently though big disappointment. New Bosch dryer reinstalled incorrectly although not known at time. (Ventless heat pump dryer) problems with water leaking. Kelly's came back again and couldn't find anything wrong. I paid for both service calls. Ultimately Bosch came out; discovered hoses were installed incorrectly; they corrected. I spoke to Kelly technician and requested they reimburse me for 1 of the service calls. No response. Too bad I thought they were great. Time to move on. read more

Excellent customer service from initial phone call to resolution of the issue. James arrived within the scheduled time frame, resolved the issue within a short period of time. Was honest, trustworthy and did NOT try to upsell or mislead when resolving the issue. First time using Kelly's but would not hesitate to call them the next time I have a repair issue. HIGHLY RECOMMENDED!!! read more

I worked with James in Novato. Highly recommend. He explained he'd first the mother board for issues and it passed. He gave me options for my request to replace the gasket as there was "black" coloring on it, but not mold as there was no odor. He said I could purchase a $19, product and use it to clean the gasket in lieu of replacement. I chose replacement . I appreciated the offer, his honesty, his willingness to forego my service call. I also loved the 30 minute warning of arrival. A definite 5 star experience. read more

James is great, knows his stuff. Repaired Maytag washer ( needed new valves) and Viking oven. Both are working perfectly. Thanks

Ricardo came in and diagnosed my broken dishwasher. His office ordered the parts and he was back in 2 days to install them. Ricardo was on time, did the work and didn't leave a mess! Thanks all for the good experience. I appreciate it. read more

My 40-year-old JennAir gas range has been great for decades, with the exception of one annoying feature: the downdraft exhaust starts automatically when either of the two left burners are lit. When cooking a big meal, or now, during canning season, I want four burners working quietly and efficiently all at the same time. I priced a comparable replacement and was stunned at the price. And then I decided to look for a repair option one more time--- and boy, did I get lucky. I spoke with James, the service manager, who clearly understood the situation. He sent Liam, who arrived promptly. Best yet, Liam found the problem, figured out a solution, made the adjustment promptly, tested the result carefully, cleaned up after himself, and left behind a very happy new customer. Thanks, Kelly's! read more

Great service. Nice people. Very professional. We have a leaking Samsung washer. We made the appointment and the tech came out. He was right on time and he showed me exactly what the issue was and told me about the part that needed to be replaced. When he came back to replace it, he showed me where the old part was leaking and then he installed the new part. I would definitely use them again. read more

I called multiple local appliance repair companies and Kelly's was the most accommodating. The person that answered the phone to schedule was very pleasant and efficient. Shane who came out was on time and resolved our problem quickly. I will definitely use them again! I love supporting a small local company! Good job Kelly's! read more

Communication was poor among their staff. Technician was clueless, ordered and replaced the ice maker on a yr old fridge (which honestly was not needed) and office confirmed all under warranty. Fast forward after 24...48 + hrs with no ice working and a bill for payment for service not rendered and then informing "it's not under warranty". I had clearly emailed and texted the directions to 2 people in their office. I got text confirmation that I am covered and office confirmed they have gotten my email and we are good. Ice maker didn't even needed replacement and it's not even working still. When something is under warranty you get the part for free from the manufacture they got it from somewhere else instead ‍‍ Obviously warranty got denied. Called another repair technician who came looked at it and said the water filter or fill tube was clogged.....that is it. Not really Diamond Certified BUT I call them Un Certified. read more

Easy to schedule, pleasant and helpful phone receptionist, technician Bianca was excellent, installed our oven door.

Professional and personable. I could tell Liam cared about the quality of his work. He was pleasant to the dog too! I always have a good experience with Kelly's. read more

Can't say enough good things about this company. The customer service person and the two technicians who came out were all so kind and knowledgeable. The repair process went as smoothly as it could have gone. Good communication too. Really no complaints at all, wouldn't hesitant to call them again if needed. read more

I've been working with Kelly's Appliance Center for the past 10+ years and have always found Mark (and staff) to be courteous, punctual, professional and highly skilled in performing service on a variety of appliances. Abby in the front office is always on point with scheduling our service appointments and ensuring that the correct parts are ordered so the technician has everything they need to complete the service. Sean, Dane, James and Porter have all been a pleasure to work with and always make sure everything is done right the first time. It's no surprise that Kelly's has been in business for 50+ years and will continue their tradition of supporting our local community with quality service and professionalism long into the future! read more

Charged me more than $400 to replace a dryer fuse, a job that took the tech maybe 15 minutes tops. I've since had similar work done by one of Kelly's direct competitors, and I paid less than half that. read more

We had a great experience with Kelly's Appliance Center. Our technician, Sean, was friendly, efficient, quick, and knowledgeable. Overall, a great experience! read more

The fans on my double oven had finally conked out. I called Kelly's on a Thursday and the very pleasant receptionist was able to get a tech scheduled for that following Monday. She arrived on time along with two fans Kelly's had taken it upon themselves to preorder so that the call would go smoothly. She was very efficient and my ovens are working like a charm. read more

kelly's technicians are friendly, knowledgeable and very thorough we have used them three times, once for our refrigerator and once each for our clothes washer and dryer and we'll continue to make them our first call for appliance service!! read more

This company is great. The tech they sent to my house was super nice. Fix my issue immediately.! They were quick to respond and sent out a repair tech the same day! Outstanding read more

Service came as scheduled. Shane diagnosed the refrigerator problem and discussed repairs and costs. He ordered the replacement part and it arrived ahead of schedule. An installation visit was scheduled and repairs were completed. Cost was a little pricey, but, was mostly the part. Refrigerator is fixed and running smoothly. Shane was very cordial and professional. I would recommend Kelly's for any appliance repair. Thank you Shane! read more

My 10 year old refrigerator, with icemaker in the door, suddenly stopped making ice. My extended warranty was still good, so I called the warranty number and they scheduled me for diagnosis/service by Kelly's Appliance Center. An appointment was made (Kelly's office staff very friendly) and a few days later, Ishmael, one of Kelly's technicians, came out. He diagnosed the problem and determined that a part would need to be ordered. A few days later, Kelly's called to let me know that the part was in and Ishmael would be out to install it. Ultimately, Ishmael came out three times because after installation, a "computer glitch" required essentially "rebooting" the system. And now I have ice again. During all three visits, Ishmael was friendly, skilled and knowledgeable...He explained what the problem was, why it might happen and how he was taking care of it. My (adult) son and I were impressed with Ishmael's professionalism and congeniality. I would definitely recommend Kelly's Appliance Center after this experience. . read more

So glad a local plumber referred me to Kelly's Appliance Center for issues with my dishwasher and refrigerator icemaker. Although I sadly learned that because of a commonly severed wire, electronic connection... due to a common Whirlpool manufacturing defect... the 3 year old icemaker is now permanently disabled without a very costly door replacement. Tech Sean was courteous, punctual, professional, informative, and he has given my dishwasher new life with his repair expertise and advice on how to maintain for the future. From start to finish it's apparent that Kelly's is a well run outfit that has mastered customer service. Tom H. read more

An outstanding experience. From the reception phone call and explanation of service to Joe coming out and repairing my dishwasher, I cannot say enough, good things about the quality of service from this company! read more

Warning to Marin County residents: verify your quotes before agreeing to work with Kelly's Appliance Center. My recent repair for a faulty washing machine sensor resulted in a bill exceeding $410, despite the part itself only costing $60. Charging nearly seven times the component's value is not a standard business practice; it's a lack of integrity. I will not be using their services again. read more

Dang. 7 year old G.E. fridge decided to stop working correctly! Deli drawer was freezing items, while refrigeration was not cooling the main section properly. Called Kelly's after reading their reviews and speaking with a few friends. Next day, Sean arrived on the scene (without cape and boots!). Diagnosed the problem and had the needed part on his van. WOO-HOO. All's good thanks to Kelly's, Sean and customer service rep, Abby. What a winning team! read more

Its no wonder Kelly's has so many great reviews. Friendly, helpful and honest. Great support even though it turned out my washing machine wasn't worth fixing read more

Our dryer wasn't working. Was able to get an appointment at a convenient time for me. Mark called to let me know he was on his way. Diagnosed the issue and had the part needed. Exceptional service. Would definitely recommend! read more

Fixed oven nobody else would be interested in and did a very good job for a very fair price

Everyone was professional and prompt But $250.00 labor is ridiculous when it took the tech about ten minutes to do the whole job. Plus charged me $129.00 just to schedule an appointment up front Plus charged me $15.00 shipping for the part she had in her hand walking in. I will find another appliance repair read more

Initial contact with them was following an absolute disaster by one of those big box warranty companies-Had to punch that up a corporate ladder to get someone else which turned out to be Kelly's. Kelly's customer service reps have been considerate, polite and efficient in their scheduling and customer service skills and the two technicians we've had were polite and well skilled. Happy to have found them and happy to recommend them! read more

It was very easy to make my appointment. Sean, was the technician that came to our house. He is knowledgeable, kind and explained everything we asked. He is detailed! Sean, represents Kelly's Appliance Center like he was the owner. The technicians with Kelly's Appliance Center are top notch! They are the true description of "knock your socks off" service! read more

I had a leaky washer. They came by and diagnosed a problem quickly and fixed it to my satisfaction. Great customer service on the office side of things as well. read more

This is the 2nd time I've used Kelly's Appliance for service on our appliances. Again....Superb service! Dane and Porter came out and were working like a well oiled machine on my dryer! Fixed in no time and just a pleasure to talk with and get their opinions on products that I may purchase in the future! I highly recommend Kelly's Appliance! Again, thank you Dane and Porter! read more