We used Fuse for an office installation of a dishwasher. The first time they came, the dishwasher was wrong. We had to special order a new dishwasher and they came back and did a great job. Would highly recommend. read more

Please show receipt where he said service was an estimate . He said issue was fixed. Cut the hose and left never saying he needed to come back. People can look on Google Maps and verify your address is a parking lot. read more

Great experience with Fuse HVAC. Eugene arrived on time, quickly diagnosed the issue with my freezer, and had it repaired within an hour. Professional, efficient, and clearly knowledgeable. Highly recommend. read more

Hands down the best appliance repair in Sonoma County. They were very responsive, had excellent communication and fixed my washing machine issue within a week of my inquiry. This was after many weeks of striking out with other appliance repair places that gave me the run around. I will return again and again to Fuse. read more

A/C compressor went out. Fuse was responsive. The tech, Dan, was prompt, efficient and knowledgeable. I would recommend and use again.

Fuse was a great find. Alex came out and was very professional and solved the issue and got right back to me with an estimate. They ordered the part and it came in and they were quick to get it fixed. I would highly recommend them. Thank you, Jackie read more

Great service! prompt, thorough and reasonably priced . My dishwasher works perfectly!

Great experience, have used them before and they have always looked to fix an appliance or air conditioner before trying to suggest buying a new one, unless they thing it's worth the cost to buy a new one. They once suggested a new dryer because the cost to continue fixing the one I had didn't make sense. Very responsive, and much appreciated. read more

Fuse was wonderful to work with. They were able to send techs to do the initial evaluation on my broken AC on the same day and gave me an estimate the next day. A part had to be special ordered (my unit is 22 years old), and they kept me apprised every step of the way via text, including a slight shipping delay. Once the part was in, I got a repair appointment within one day, and the repair was completed within one hour. Fuse's communication is stellar. They are super responsive, both via text and phone. Everyone is completely professional and courteous. An absolute pleasure to do business with. Highly recommended. read more

I found Fuse HVAC on an internet search for Napa appliance repair services. They had some very positive ratings, so I scheduled with them to have my wine refrigerator looked at, as the cooling unit had stopped working. Their Senior Technician named Dan showed up right on time at the beginning of the 2-hour window they offered me. He diagnosed the issue very quickly and had the unit working again the same day, and at minimal expense to me. Had the issue been more serious (or costly), I'm very confident Dan would've figured it out with the same degree of knowledge and professionalism. And, as an added touch, he seemed genuinely appreciative of my business that day. Fuse gets my highest recommendation. read more

Great team! Thank you to Dylan, Jane, Dimes and especially Michael. Scheduling by text and fast responsive communication made it very easy. Michael is hardworking, fast, efficient, thorough and a general pleasure. I will definitely make Fuse HVAC my new Go-To for any appliance or HVAC repairs in the future. Thanks again! read more

I needed a new air conditioner condenser. I went for almost two years with out one. I had made appointments with 3 HVAC companies asking for quotes. First company told me I needed a new heater, new ducts under the house and also in the attic. The second company wasn't interested in doing the work. FUZE came and I asked them for two quotes and they delivered with exactly what I asked for. I called back asking them to amend the quote, they were happy to do it. The guys showed up at the house and within in a few hours I had cool air running through my house. They tested my ducts to make sure there was no leaks. They cleaned up after themselves and they guarantee their work. FUSE ROCKS! Their prices are the chefs kiss, the cherry on top of the sundae! I am thrilled! read more

Same day service was very nice, no one else could do same day. Good communication and timely read more

Waited over 2 hours for the electrician to show up. Cancelled due to not able to find parking. There was 2 parking spots right in front. They lost our on huge project that was quoted at over $10k. You should find reliable electricians. Unless, you can afford to lose business of matters of not finding a parking space. read more

We love working with Fuse. They are quick to respond, very friendly in communication, and the techs always provide detailed explanations of the problem. read more

I took a few shots at fixing our GE wash machine. After two strikes, I called Fuse HVAC before my house ended up smelling like a sweaty gym bag left in the trunk on a hot Summer day. They made a quick fix to get things running and gave me some next steps to consider. #friendly, #greatvalue, #responsive read more

I had an excellent experience with this dryer repair service. From start to finish, everything was professional, timely, and straightforward. The technician arrived on schedule, quickly diagnosed the issue, and clearly explained what needed to be fixed. read more

I cannot say enough good things about FUSE electrical and appliance repair. In the space of two weeks I needed to call them twice. Once for my dryer and once for my refrigerator. I called to have someone look at my dryer. They had someone at my house within an hour and a half. They charged a $75 service fee which they applied to the repair and there were no other charges. Eugene came immediately. He got right to work and the dryer was fixed within an hour or so. I called about my refrigerator the following week and they sent Jason the next day. He determined the problem and ordered the part on Friday. I was notified the part was in on Monday and Jason was available to finish the repair the same day. They are polite, fast, efficient and reasonably priced. I highly recommend them. read more

just book your appointment. these guys are great and seem to be able to fix anything. so personable and efficient.

Responsiveness, courtesy, communication - all great! Delivers as promised. If promises are made regarding ordering parts there is timely follow up. read more

Greg from Fuse visited our home and fixed our broken water dispenser on our LG refrigerator. He was personable, troubleshooted our problem and worked through the repair while my wife and I ran around the house with our young child. He managed the repair great, solved our problem very quickly and efficiently! You will want to be blessed to work with Greg. He spent less than an hour on the repair, cleaned up just great, had a small set of tools and worked his magic fixing our refrigerator. With two young kids this is an essential repair for our household, so his timely response, skills and knowledge for anything in your house that is an appliance, Greg can fix it! Thanks Greg! The Gerlach Household! read more

Fuse was amazing! They came out right away and fixed my A/C unit quickly and efficiently. I am totally satisfied with my service and I will definitely use them again. I am happy to recommend them to friends and neighbors. read more

I had a great experience with Fuse HVAC, Electrical & Appliance. My dryer stop working. I called and talked toTina A. she was great to work with and her Technician Jason was on time, knowledgeable, efficient and a professional. Also, the price was right.. very affordable. I will definitely use their services again! read more

Very prompt. Took care of my issue very well. Answered all questions. Courteous and efficient.

I hired Fuse HVAC through the app Thumbtack to repair my 82 year-old grandmother's refrigerator on May 3rd. They found that the two fans that, from what I understood, blow the cold air from the freezer up to the refrigerator had died. They said they replaced them, charged me close to $500.00 and said they would be back the next day to check on it. They never came back the next day and I ended up having to call them to come back out nine days later on May 12th because the fans were making a really loud noise. The technician "fixed" the problem and the noise seemed to be gone. Weeks later, the refrigerator is hot again, same as the original issue. So of course I call them very frustrated because I just paid them $500 to fix this exact problem. They sent a technician out and said the fans had failed again. At that point, I requested a refund, which Helen assured me that they would get out to me. I had explained to her that we paid via check and asked how would we receive that refund. She told me she would get back to me with that info, but reassured me that I would be getting the refund. I waited 10 days, and Helen never got back to me nor did I receive any sort of refund. I finally found a direct number to their office and was able to speak to Helen earlier this week. She claimed that she had been on vacation and someone else was supposed to send me the check, but they must not have followed through with it. She assured me she'll get back to me about either someone dropping off a check or for me to collect it from them. Of course she has not gotten back to me. I've already had to fork out another $800 to buy a new fridge for my poor grandmother. Now we are out $1300.00. What kind of people steal $500 from an 82 year-old woman, and more so after they promised to give it back because they failed to satisfactorily complete a job that I paid them for. It's simple, you were not able to fix it, so give my money back! My next step is to file a small claim this week because these people are clearly liars and thieves and it's been 2 weeks of waiting. Don't trust the word of these people, it holds no value. read more

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What a strange interaction with this company. I had a failing HVAC system and needed help. So, the good part is that they sent a technician to look at my HVAC system the same day. Fantastic. I thought I might just be lucky. The diagnostic fee was quoted as $99, but I pointed out the lower advertised rate on Yelp, which they needed to confirm, which they then did via separate text. I received clear updates on when my tech would arrive via text. The tech arrived on time. I showed him the unit, and he came out just a few minutes later and said I had a bad part. He said they might be able to get the part under warranty, and the office would contact me. Great I thought, we are on our way! This is where things went downhill. No follow-up from the office. So I reached out to the number I had gotten the text from and someone answered and just said "hello" which was strange but I said "is this Fuse? I am looking for an update on my system" and they said they would check and get back to me Well here we are a full week later, I have followed up 3 times in total. Each time they tell me they will get back to me soon with an update, and I never get an update. All I wanted was a time estimate to do the fix, and a cost estimate. I never got any of that. Finally, I told them to pound sand and contacted a couple of other shops to get on their schedule. I wouldn't recommend this business. read more

They came on time and fixed our refrigerator and we're competitive with pricing. I would rude them again!

Fantastic service at competitive pricing. Fuse gave me a decent bid for replacing my electrical panel. They coordinated with SMUD and the city and my panel replacement was done in one day. Ian did a professional job Kamila was a great coordinator. I wouldn't hesitate to hire them again read more

If you live in the Napa area and require electrical, HVAC, or appliance service, you will be making a big mistake if you don't call Fuse first. During our quarter century livng in Napa, we have had many occasions to use a number of their competitors, and have generally enjoyed very good results. But a few years ago, after being advised that we would have to tear out our countertop granite in order to remove a defunct dishwasher, we happened to call Fuse, and their guiys got the unit out, and put the new one in, without breaking a sweat (well, yeah I think some sweat may have been involved). We recently had our fifth or sixth service call by Fuse, to replace one of our furnace units. As usual, they were fantastic. And their prices are a bargain. It seems that all of their workers are Russian, so there may be a little difficulty in communication, but they all seem to understand that that is their burden to carry, not ours, so they make sure that you have understanding of what needs to be done. We will never call any other company in the future. read more

I'm leaving one star simply to get your attention. I can change it if the right thing happens. My dishwasher's issue only occurred when your technician came to fix the initial issue. You're asking me to pay another diagnostic fee, when the "new issue" occurred only after and immediately after your technician did work. Please do the right thing here and fix this. Although we had to wait one week in-between the diagnosis and the part arriving. We understood that is the process and the labor fee of $220 + parts seemed market-fair. You've been professional thus far with all 3 visits. Please do the right thing here and our rating can change. Edit: From 1 to 4 stars. Couldn't give a perfect 5 because of logistical reasons but other than the hard facts they were professional. A bit if a language barrier but bearable. My wife and I sincerely appreciate the miscommunication fix. Edit: From 4 to 5 stars because they asked. Ask and ye shall receive. Fact: The appliance was fixed amidst the gollyfluff and pinfeathers. read more

Fuse HVAC & Appliance - Soap dish will not stay closed after technician replaced the timer assembly. Spring must be off. - Heating & Air Conditioning/HVAC Near Me - Napa, California

fast, efficient, knowledgeable, this company rocks! They called to let me know they could be at my house sooner and that was greatly appreciated. Great job! read more

We have been very pleased with Fuse!! We have used them twice now and I plan to use them whenever we have a need for HVAC, water heater, etc. Recently our furnace went out and (if you can believe it) they answered the phone on a Sunday and sent a technician out the very next day. Turns out we needed a new furnace (old one was 31 years old). They sent me a reasonable electronic estimate the same day. Approved and quick scheduling...everything working perfectly now. Previously they did some much needed duct work replacement under our house. Note: Some of the estimates I got for this work was crazy; Fuse did this work at a very reasonable cost. I worked with Max for the work we've done so far. Couldn't be happier. He's easy to work with, knowledgeable, and able talk through the job with the wisdom and opinions that help the customer with decisions. Great guy! Very accessible! Finally, I wish I could remember the names of the technicians who were here for both jobs, I can't. But I will say these guys are no nonsense professionals who simple do a great job...quick, clean, easy. I'd welcome any of them back for the next job. read more

I would absolutely recommend this company. Quick response, timely service date and great communication throughout the process.

They worked quickly, efficiently, and in what seemed like a very short time, had our new HVAC system online

Here's a screenshot of the invoice that clearly shows $220 for one hour of labor. In spite of having paid this bill the day of service, your company has called and texted me AND my husband every day for over a week asking I change my review. And before you bother denying it, I can happily provide screenshots of my call log and text messages. As if harassing me and my family wasn't bad enough, now you're calling me a liar, too? I'm reducing my rating to one star in hopes that anyone who reads this might consider taking their business elsewhere. read more

Fuse HVAC & Appliance - Price charged per hour - Heating & Air Conditioning/HVAC Near Me - Napa, California

Got an appointment within hours of calling. The technician was great. he was very fast and efficient. Very professional. Fixed the problem, so very happy. read more

Quick diagnosis, fast turnaround for parts, same day repair as the day parts came in.

I'd give 6 stars if I could! This is my recommendation in the strongest terms possible! We suddenly found ourselves in the stressful situation of a warm fridge and freezer (absolutely filled with food). In addition to the worry of wasting all that food, we also winced at the prospect of a $4000 new fridge purchase, and the logistics that come with that. Fortunately, we called Fuse and they got Matt out to us *same day!!* Actually in ~3 hours. Fuse gives you a time range when the technician will arrive, what he looks like (for safety/ID purposes), and a real-time map(!) of where the technician is so you can accurately anticipate the arrival. All this through text messages, which is so convenient. When Matt arrived, no fuss, no small talk-- he got straight to work. Soon after, he gave us an assessment of what he suspects are the issues, what he was able to fix already, and what we will need to do in order to complete the repair. Within 4 hours of calling Fuse, we already had a diagnosis and game plan! So awesome. For a replacement part that we needed, they told me the price, asked if it was OK, and ordered ASAP. It arrived in a day, and 48 hours after the initial call I had both a working fridge and freezer!! Stoked! So stoked that I asked Matt on his way out if he'd know how to fix an induction stove. This time, I already had what I think were the replacement parts needed for the fix. Matt returned at 11am the next morning, and fixed the stove too! He did his best to use the materials I had, and didn't push any parts by convincing me my materials were insufficient for some reason. In all these services, Matt was clean, efficient, kind. *Never* condescending and *always* patient in his explanations. He also makes things look dang easy! Why was I cooking with a half-working induction stove for a year!? I am so, so, so glad I called these guys. Professional, thorough, trustworthy. I want to relay my sincerest recommendation for Fuse. They'll be the first people I call when anything goes wrong. Also, Jeff A. is the kindest soul! Six stars. read more

Outstanding ! On time , fixed and gone ! No hassle Saved me a dryer replacement. I will use them again.

**Update** Fuse reached out to me after I posted this review. They reimbursed me for the diagnostic fee and the cost of the part I had purchased. I appreciate them trying to make it right. I recently hired Fuse to come diagnose my Laundry Center/ Washer Dryer Combined unit that was not working. I reached out to Fuse and they requested a picture of my machine to ensure they were familiar with the machine and could repair it. When they agreed to look at my machine, I assumed they had a technician that was familiar with my type of machine; however, this was not the case. While the technician was polite and obviously adept at repairing appliances he was not at all familiar with the features of my machine. After investigating many aspects of the machine, he suggested that it was the locking mechanism that needed to be replaced OR the motherboard of the machine. And the price he showed us for the part seemed rather expensive. He did not seem confident in his diagnosis and I wasn't about to pay $300+ for a repair that may not even fix the problem. Furthermore, I had watched videos and was aware that my machine had a diagnostic feature that he didn't even try to access. After I paid the $75 diagnostic fee and he left, I decided to do some more research and here is what I found: 1. Fuse was going to charge us almost double the cost of the part through the manufacturer's website. 2. The directions to access the diagnostic mode and get error codes were taped inside the electronics panel which he overlooked. I was also able to find these directions online by searching my model number and the phrase "field service manual" 3. The part he wanted to replace was not broken at all, which I suspected, it was the door lock sensor which he fiddled with and triggered multiple times with a magnet 4. I was able to order the replacement door lock sensor on amazon and replace it myself! Overall, I am very disappointed with my experience with this company. read more