I needed a repair of my washing machine. The clip on the door was broken. The service man came and ordered the correct part. He took the machine nearly completely apart and installed the new latch correctly. The price was as reasonable as could be expected. Today, the same service agent came for a repair of the ice maker in my refrigerator. He told me to try ordering a new filter first. Affordable Appliance accepts partial payment. I appreciate that since I've needed other expensive household repairs this month. Matt, the service agent, is very friendly to my dogs as well as being very competent. read more

Called and set the appointment. Arrived in the agreed window. Performed a thorough assessment on our washing machine and although it was not good news provided us options. We concluded a new machine was the best way forward. Would certainly call again. read more

I've used this company several times, and they're always great. This week, my dishwasher was "erroring" and the technician Matt came out, tried a few options, and solved the problem. He was on time, fast, knowledgable, and a nice guy. I really recommend this company. read more

Very knowledgeable service technician who tried to fix the problem without my spending the money for a replacement part for my stove. I did have to buy the replacement part but was charged exactly the cost of the part as I had previously checked on the cost. I was not up charged for the part. The service rate is very reasonable too. I highly recommend Affordable Appliance. read more

Needed service on stove and dryer, Matt was professional and did a fantastic job! I would recommend this company that needs appliances repaired! Thank you Matt , be well Lori Healdsburg CA read more

First I had them here to repair my dryer, the heating element wasn't drying clothes. Set appt quickly and he, Victor, was on time Went to work and was out of here in reasonable amount of time. Had the part. Then I had another issue with the machine making loud noise. Came back and checked it out and the baring was out. Machine is 7 years old. Again, on time, polite and went right to work. Pricing was reasonable They will be my maintenance folks, as needed. ***** five stars! read more

My oven stopped working, so I contacted this company, based on their Yelp reviews, and hoped for the best. I was contacted right away, scheduling process was seamless. My service technician was Matt, he was knowledgeable, friendly, courteous, and very quick to complete the repair. I hope nothing else breaks, but if it does, they'll always be my first call. read more

Matt was great. Showed up on time, ready to work. He went the extra mile to ensure the machines were level and secure. He did a great job and I highly recommend. read more

My dryer was making a horrendous noise when I started it. I went to Home Depot to order a new one, to the tune of $900, fortunately for me Home Depot lost the appliance so I canceled the order. I called Affordable Appliance Repair and made an appointment. Technician Ismael came and repaired the dryer and it works good as new at a fraction of the cost of new dryer. Their service comes with a three month guarantee. Ismael also showed me how to clean the filter on my washing machine which I did not have a clue how to do it. I could not be happier with their prompt service and excellent expertise. Kudos to Affordable Appliance Repair! read more

Affordable appliance repairs technician was fast and open about what was going on and needed to be repaired. The price was reasonable to have my dryer fixed and my washer serviced. I will gladly use them again in the future. read more

Are we in Mercury Retrograde?! Have we been since March 2020?! It sure feels like it! Our A/C unit went out at the peak of summer heat. Then our hot water heater started leaking. Next it was our washing machine, locking with water and wet clothes inside - eek! We called Affordable Appliance Repair - the scheduling team was super responsive by text and we had a technician here for diagnosis the next day. He worked some magic, opening the machine and freeing our wet clothes from their stinky wet bath, and ordered the necessary replacement part. Phew! Frustratingly though, our replacement part was on back order due to Covid (or Mercury Retrograde? Or both?) and we were without our washer for an entire month (first world problem, I know, but still tough when you produce the amount of sweaty laundry that we do). When the part eventually arrived in January, the technician came out and fixed our washer and we're back in action! Huge sigh of relief! Pro Tip from the technician: if buying a washing machine, go with a top-loader that won't lock on you, and NEVER let sand get in your machine!...Mercury Retrograde didn't stop there. Our dishwasher just started leaking! Seriously?! Affordable Appliance Repair is coming back to diagnose. Stay tuned... read more

Nathan was great. He came out and fixed both appliances I needed in a quick timeframe.

RUN FROM THIS COMPANY: This is a truthful repair from a REAL customer. I noticed many of the reviews on Google were obviously written by a professional promoter - same style comments almost robotic. Total scam. First call: Friendly, and quoted $99.00 service call to "diagnose" the problem and tell us the exact cost to repair after they know what was wrong. Sounded fair. Second call: Quoted wrong price, it is now $109.00. Day of Repair: Late arrival but understandable in that line of work (some jobs take longer and can back things up). Technician called me with a phone quote without even knowing what was wrong with the machine! When asked about the "diagnosis" he said admitted he had not yet opened the machine up. (WTF?) So he didn't know what was wrong but because of his experience he was sure it was a belt and pully that needed to be replaced. He "won't know until he opens the machine". I asked why I paid $109 for a diagnosis then? He responded in a disrespectful tone "you are paying for my experience". He sounded like a typical tow-truck driver who talks down to everyone. He "repaired" the appliance and left. I reviewed the invoice. He charged us $130 for parts. I found them online for $13.95 (total). When I called him on the over-charge, he said that was HIS cost for the parts. He said Amazon parts are cheap and made from China. Obviously he doesn't know where most parts come from. Nonetheless - He said I could never find OEM parts (original parts) from Whirlpool for less. A 30 second search proved him wrong. The parts were $19.00 & $21.00 respectively. I called him back and he said, "well they charge for Shipping". I replied $8.00. He said, "Then they are out of stock". I said they have over 100 in stock. Then he became very defensive suggesting everyone charges for "mark up". No matter what I offered, he had a come back excuse. I don't mind mark up that is reasonable and transparent. But the BS answers he kept giving until he ran out of BS excuses. Solution: He offered to come out and remove the parts and give a refund. Really? What a clown. Then he sent a text message apparently to his boss and included me on accident saying ' This guy is an ass, he expects to get parts at cost with 0 mark up". This shows the caliber of folks you are letting into your house. CONCLUSION: The repair time; trip charge; and labor cost was fair. The attitude of the "repair technician" "Matt" was downright crappy and highly offensive /unprofessional. Would I trust these clowns in my house again? NEVER. Completely dishonest in my opinion. I get it now. Lower the call out feel and rip the customer off on the parts. With plenty of reputable companies out there, why use these jokesters. Find a reputable company!!! NOTE: I can't wait for their response - have you noticed that the "owner" is always defensive and justifies all complaints. Now it should be coming into focus! read more

These guys are amazing! They came quickly and were the least expensive from all the quotes I got and then did not charge cause they did not find anything wrong with machine and said I probably needed dampers for the washing machine which I bought and it fixed it! read more

HIGHLY RECOMMENDED!!!!! The belt broke in my dryer over the weekend with a sick newborn. Come Monday morning....My call was returned promptly, and I was told the tech would be out between 1-4. He was here at 1:01 finished in 20 minutes. Friendliest couple run this business. I spoke to the wife on the phone, and the service tech was her husband. Thank you both!!! I had a rough night and this was a breeze and at a reasonable price read more

THANK YOU! My washer broke and I was just about to buy a new one because I couldn't get anyone to come take a look at it. Affordable called (on a Sunday!!) and booked their next available slot (Friday) but they called the next day and slid me into a cancellation the next day. The tech took 20 seconds to diagnose the issue (needed a new pump) and took swift action to repair it. He was friendly and helpful, even helping me clear out a clogged drain tube on the washer. I was back up and running in less than an hour! I am grateful for your help, professionalism and speedy repairs! It was also AFFORDABLE! :-) read more

The service at Affordable Appliance Repair is great! I worked with them to do a dryer door change that the manufacturer ended up doing but AAR was very thorough and followed through quickly and efficiently. Kim in their office is great!! read more

I called Affordable Appliance Repair to fix my refrigerator and am so glad I did! Eric came and promptly identified the problem as a burned out starter switch...he had it fixed in about 15 or 20 minutes for a very reasonable and fair rate. I will be using them in the future and highly recommend them. read more

This company is fantastic. Matt diagnosed an issue with our washing machine and gave us a quote to repair it that was 1/3 of the price of another company (I'm glad I got a second quote!). Then, unfortunately, they made a mistake with the repair. HOWEVER, they acknowledged it, apologized, didn't make any excuses, stayed in contact with me and they corrected it. How often does THAT happen any more? Two thumbs up. I will always call them first from now on. Highly recommended. read more

My oven died over the weekend and I hoped to get it fixed as soon as possible, but since we are sheltering in place because of the coronavirus I wasn't sure that anyone could come to fix it. Thankfully, Affordable Appliance Repair is open and was able to give me an appointment the next day. Matt came and fixed the problem very quickly. He knew just what the problem was, had the part with him and finished the entire procedure within a half hour. Excellent! I am so grateful for the service. I highly recommend them and will call on them again when my appliances need service. read more

I had Nick come out to my house and was really nice and helpful in explaining what was wrong with our washer machine. We needed to replace the motor and etc. After looking at how much it cost to replace versus just buying a new one my wife and I decided just to purchase a new one for a similar price. When I called the office lady I believe she was so RUDE and hung up on me. I will never use this company again due to the fact of that lady I will NOT recommend them either. read more

We recently purchased our first home and needed to have the existing stove and dishwasher repaired. I have to admit that Affordable Appliance Repair was not our first call. I had called two other companies left message with no call backs. Then I called Affordable Appliance Repair. When I left a message I expected the same response as the first two companies. However, I was pleasantly surprised to receive a call back within an hour and my appointment was set. Just getting an appointment was a great first step; Eric came out ON TIME and was professional, knowledgeable, and most of all efficient. I cannot recommend Affordable Appliance Repair enough. They will be our go to repair company and will recommend them to anyone and everyone that will listen. read more

I'm writing this review, recommending Affordable Appliances to all.. I called needing service ASAP!!! There was no problem, Eric came equipped w/all that was needed.. His integrity shined, very professional.. I respect his honesty, which saved me $$$$.. The importance of earning a strong name for he's company was obvious.. I'm glad I found my new appliance repair guy.... Thanks again, Cindy read more

Showed up on time. Fixed the refrigerator and left. Price was fair. read more

Just finished up my first service call with Affordable Appliance Repair and couldn't be happier. I had an issue with my washer because the agitator wasn't spinning and the it wasn't draining. I left a message at night and they returned my phone call right away the next morning to set up an appointment and put me on a cancellation list in case there were any openings sooner. Kim is the lovely woman that schedules the service calls and even tried to get me in the same day but I wasn't able to get home in time. The technician gave me a 20 minute heads up when he was on his way and was prompt in figuring out the problem. One of my daughters socks was stuck in the drain pump..go figure! And there was a small part to the agitator that was eroded and not providing any resistance for it to spin because they're old machines and just needed to be replaced! Very reasonable prices and great customer service, I highly recommend this company! read more

My call was returned right away and Nick was fast, professional and a pleasure to deal with. I will be calling again if I need help in the future read more

Our clothes dryer that is over 20 years old stopped working so I called Affordable Appliance Repair and left a message for someone to call me back. Approximately 10 minutes later I received a call and the young lady I spoke with stated that she would squeeze me in for an appointment within the next hour, which I appreciated. Austin arrived and was able to diagnose the problem with the dryer. He then had to order the part and then made an appointment for Friday. Austin arrived on time, replaced the part,and got the dryer working. While Austin was here we spoke about another part that could possibly fail and I asked him if he would replace that also. He said that it would cost over $100.00 more and he didn't want to replace a part that stilled worked and cost me more money. All I can say my wife is happy that the dryer is working, Austin was very professional not only in his demeanor, yet also in his appearance. I would highly recommend Affordable Appliance Repair to everyone!! read more

I needed work done on my stove...the burner wasn't working and was not just the element needing to be replaced. So, i called at 9:30 A.M. and they had an available appointment for the same afternoon. She said he'd be here 12-3, and he knocked at 5 after 12! He repaired the stove, cleaned up and was on his way by 12:30 or so! He was personable and knowledgeable. The charge was fair and quoted (exactly correct) before the work was done, too.i I will definitely call them again if I need to! read more

I called numerous appliance repair places before choosing Affordable Appliance Repair. Once I spoke with them on the phone, I knew they were the choice for me and I will be a continued loyal customer, should the need ever arise again. Nick arrived promptly when he said he would, with a smile and a warm greeting. He fixed my gas dryer on the spot and the price was exactly as quoted. That's another thing...when you speak with Nick's wife on the phone, you get complete honesty about what you can expect to pay. I cannot recommend them high enough. Support local businesses like this! read more

Matthew came to fix my washing machine. He knew IMMEDIATELY what the problem was and repaired it so fast! While he was here, I asked a question about my fridge. He said he would check it out. I never expected to hear anything, but about a week later he texted me an answer !!! What service and accountability! I'm so impressed ! Thank you Matthew !!!!:) read more

I had a great experience with this serice. I have used other appliance repair services from Santa Rosa and was not happy. Affordable Appliance repair really was affordable and they came out right away to fix my broken dryer. The technician was pleasant, left my laundry area clean and neat, and had all the tools and parts with him to fix my dryer. I work at home and he even quietly worked and left without disturbing me on a conference call (with a lawyer). I would call this service again before any others in this area. read more

I called Affordable Appliance Repair to fix my Dryer and Eric did a wonderful job. He was very professional, and also had a witty sense of humor. He went above and beyond what he needed to, and the total bill was MUCH cheaper than what all of his competitors quoted me. I highly suggest using this company for any appliance repairs! read more