Wonderful professional warm service from beginning to end. I spoke with 2 different customer…read moreservice reps, Amanda and (it kills me I can't remember her name) they were so warm and attentive. I was told the tech would arrive between noon and five and Joe Denning just left at two. He was friendly, kind to my dogs, non judgemental about the ickiness of my situation, stayed to test out my machine, and provided simple solutions for maintenance. This was for my washer. I will absolutely call them back for any future needs and recommend them to everyone!

Very responsive. Reasonable prices and quality work. The service technician was professional and…read morearrived as confirmed.

I contacted Nathan through Yelp on a Saturday and he responded immediately and after a brief…read moreexchange he said his soonest availability was Tuesday afternoon. His communication was very clear and timely. He quite quickly diagnosed the problem with my freezer and repaired it directly. He even proactively cleaned the compressor, and then checked my laundry dryer vent to assure it was clean. I would call him again and I recommend him to others.

They came and fixed my dishwasher, turned out it was just a sensor. He was super quick and nice…read morewithout breaking the bank, would recommend and use them again.

Following up to my previous review, I am reading that I am not the only person, who has given JD…read moremoney in advance in good faith that he would follow through. In fact, given the timeline of these reviews, JD had been actively scamming customers for several weeks as I engaged and pre-paid him in early October 2024, and someone experience the same thing in Nov 2024. He had ghosted me but continued to seek pre-payments for materials from others. This may be considered pre-metitated criminal actively.

I do not review very often but when i feel taken advantage of i am compelled to share my experience…read moreso no one falls into the same trap. I had a good feeling about JD, he came to the house and assessed my hood needed more work than what he could do at the moment. We made arrangements he would come back in a couple days. He told me I had to pay $119 at first meeting which would go towards the $200 it would be for the repair. No problem. Day showed up but he didn't. After a quick text he said roads were too crazy, ok it was raining so fine. He said the next day would be ok. Four texts and three unanswered calls later asking what time so I can arrange my schedule and no response. To this day this man who took my $119 dollars has yet to contact me. (An honest review of my experience 5 days later)

Mark is the most trusted, honest repair person I have come across in all my years. There is a…read morereason for his excellent rating. Trust it. Mark was exceptionally conscientious in the way he assessed my problem, concerned about making sure I didn't spend more money than necessary on the repair of my Maytag stove. He understands the industry of appliance manufacturers that are not focused on the end user, thus cutting corners on manufacturing a quality product, and doing his absolute best to be fair and reasonable for his customers. He has been repairing appliances for many years and knows exactly how to fix and supply whatever is needed in the most efficient way. Thank you so much Mark!

Mark at Grift's Appliance is hands down the BEST and most conscientious appliance repair person in…read moreSonoma County. Over the past 25 years Mark has consistently help to keep all the appliances I own at 4 rental properties in optimal operating condition. And the advice he has given when it is time to replace instead of repair has saved me hundreds of dollars on numerous occasions. You cannot go wrong by calling Mark first when you have any appliance repair problems. Thanks Mark!

I highly recommend Gold Ridge! When my washing machine stopped working on a Saturday, I began…read morecontacting repair companies on Monday and Gold Ridge actually had someone to answer the phone. The owner personally took my call, listened carefully to the issue, and promptly arranged for service. Their technician, Ken, arrived Wednesday morning, quickly diagnosed the problem, and fortunately had the necessary part with him. He completed the repair during the same visit and Gold Ridge applied the diagnostic fee toward the total cost. Gold Ridge was responsive, knowledgeable, professional, and reasonably priced. I would definitely recommend them to anyone in need of appliance repair.

Gold Ridge responded quickly to our request for washing machine repair. Technician came out same…read moreday to diagnose problem, and repair was scheduled within a couple of days after that. Technician was capable and efficient. Problem was fixed. Boss back at office was also communicative and helpful. Pricing bit it on the high side.

I needed a repair of my washing machine. The clip on the door was broken. The service man came and…read moreordered the correct part. He took the machine nearly completely apart and installed the new latch correctly. The price was as reasonable as could be expected. Today, the same service agent came for a repair of the ice maker in my refrigerator. He told me to try ordering a new filter first. Affordable Appliance accepts partial payment. I appreciate that since I've needed other expensive household repairs this month. Matt, the service agent, is very friendly to my dogs as well as being very competent.

Called and set the appointment. Arrived in the agreed window…read more Performed a thorough assessment on our washing machine and although it was not good news provided us options. We concluded a new machine was the best way forward. Would certainly call again.

We had used our oven the night before and it worked perfectly. So to my surprise I was devastated…read morewhen the next day my oven never heated up at all. We checked the stove top range and alll the burners worked perfectly so only the oven was the issue (not heating). We called Art and he was able to get us on his schedule rather quickly & he accommodated our work schedule/availability. He took the time to perform a full diagnostic check on the oven which was very impressive. He explained everything he was doing to us and even threw in some good humor (he definitely made me laugh) in the mix. Art was polite, thorough, and very knowledgeable & skilled in what he does. I'd highly recommend him to anyone who wants to get an appliance fixed because he knows his stuff. He ended up finding the issue (our guess on the issue was way off), he was able to fix/solder a wire within the oven. And bada bing bada boom the oven and broiler was fixed. Art's expertise ended up saving us hundreds of dollars as he got our oven fixed and we didn't have to buy a whole new one!

He seems to be no longer in business. I called the phone number and it is no longer in service.read more

We called Affordable to repair my father's dryer. He was very impressed…read more The repair man (Gordon) was prompt and courteous, honest and friendly. Repair was very fair - much more reasonable than buying a new dryer. My dad was happy!

They were able to come out right away and fix our dishwasher. The technician was very pleasant and…read moreprofessional.

Ordered new appliance over the phone. It came in early and they gave me installation options. Very…read moreprofessional, much appreciated.

Disappointing Customer Service and Lack of Communication…read more I wanted to support a local small business, thinking I'd have a better experience, but unfortunately, I think I'll be shopping at Costco from now on. Initially, everything went smoothly until I paid for my refrigerator. After that, communication was almost nonexistent. I paid half by card and the rest in cash, but for some reason, they couldn't print me a receipt. I was told it would be emailed to me, but it never arrived. I had to call back to request a receipt and ask for an update on when my refrigerator would be available. I purchased a GE Café refrigerator costing around $5,000, and I was initially unsure about the color. I was told I could return it for another one if I wasn't satisfied, but what wasn't clearly explained to me was that returning it to exchange for a different model or color would result in a 25% restocking fee. I wish this had been disclosed upfront so I could have made a fully informed decision before purchasing. The order was placed on Monday, and by Friday, I received a message saying the refrigerator had arrived and that I needed to schedule delivery. I called back and left a message with my availability, then waited an entire day for a response. I shouldn't have to repeatedly call and play phone tag just to arrange delivery. I had already been without a refrigerator for a week and was desperate to get one, so I called again the following day to express my frustration. That's when I was told a delivery date and time had already been scheduled, but no one had notified me. A simple phone call or message would have prevented the entire misunderstanding. The one positive part of my experience was the delivery. Tony, the delivery driver, was fast, efficient, and careful with my property. He did an excellent job, and I appreciate his professionalism. He is the reason I'm not giving this business a one-star review. Overall, spending nearly $5,000 on a refrigerator should come with better communication, transparency, and customer service. I wanted to support a small local business, but this experience left me disappointed. Unfortunately, I can't say I would shop here again.

On time very professional and nice . Clogged filter which is very hard to remove it has a child…read moreproof cap he removed it without any problem . It's a Samsung ! I will call them again . Reasonable cost

They showed up on time with appointment, solved problem very quickly. Very professional, would…read morerecommend