I called multiple local appliance repair companies and Kelly's was the most accommodating. The…read moreperson that answered the phone to schedule was very pleasant and efficient. Shane who came out was on time and resolved our problem quickly. I will definitely use them again! I love supporting a small local company! Good job Kelly's!

Communication was poor among their staff. Technician was clueless, ordered and replaced the ice…read moremaker on a yr old fridge (which honestly was not needed) and office confirmed all under warranty. Fast forward after 24...48 + hrs with no ice working and a bill for payment for service not rendered and then informing "it's not under warranty". I had clearly emailed and texted the directions to 2 people in their office. I got text confirmation that I am covered and office confirmed they have gotten my email and we are good. Ice maker didn't even needed replacement and it's not even working still. When something is under warranty you get the part for free from the manufacture they got it from somewhere else instead ‍‍ Obviously warranty got denied. Called another repair technician who came looked at it and said the water filter or fill tube was clogged.....that is it. Not really Diamond Certified BUT I call them Un Certified.

They came and fixed my dishwasher, turned out it was just a sensor. He was super quick and nice…read morewithout breaking the bank, would recommend and use them again.

Nathan is great! He's been out a couple times to help with my older Viking oven. He has replied to…read moremy follow up questions even on weekends. He's super honest and transparent with pricing. I have experienced some incredibly high quotes for appliances in the past with foggy pricing explanations, so I really appreciate this. Use Nathan for your repairs!

Following up to my previous review, I am reading that I am not the only person, who has given JD…read moremoney in advance in good faith that he would follow through. In fact, given the timeline of these reviews, JD had been actively scamming customers for several weeks as I engaged and pre-paid him in early October 2024, and someone experience the same thing in Nov 2024. He had ghosted me but continued to seek pre-payments for materials from others. This may be considered pre-metitated criminal actively.

I do not review very often but when i feel taken advantage of i am compelled to share my experience…read moreso no one falls into the same trap. I had a good feeling about JD, he came to the house and assessed my hood needed more work than what he could do at the moment. We made arrangements he would come back in a couple days. He told me I had to pay $119 at first meeting which would go towards the $200 it would be for the repair. No problem. Day showed up but he didn't. After a quick text he said roads were too crazy, ok it was raining so fine. He said the next day would be ok. Four texts and three unanswered calls later asking what time so I can arrange my schedule and no response. To this day this man who took my $119 dollars has yet to contact me. (An honest review of my experience 5 days later)

This guy is a saint. He is extremely helpful on the telephone when you have a question or concern…read more My only criticism is that he doesn't charge enough.

Mark talked me down from my panic when my dishwasher flooded the kitchen floor - AND he talked me…read morethrough 'repairing' it myself! (Not easy, I'm flummoxed by these things)

Gold Ridge responded quickly to our request for washing machine repair. Technician came out same…read moreday to diagnose problem, and repair was scheduled within a couple of days after that. Technician was capable and efficient. Problem was fixed. Boss back at office was also communicative and helpful. Pricing bit it on the high side.

I'm very happy with the service, responsiveness, and quality of work from Gold Ridge. They were…read moremore informative regarding the kind of parts and time it would likely take based on my description of what I needed. This compare to other services that gave me a glib response such as "we charge $XXX an hour, call us to make an appointment"

Called and set the appointment. Arrived in the agreed window…read more Performed a thorough assessment on our washing machine and although it was not good news provided us options. We concluded a new machine was the best way forward. Would certainly call again.

I've used this company several times, and they're always great. This week, my dishwasher was…read more"erroring" and the technician Matt came out, tried a few options, and solved the problem. He was on time, fast, knowledgable, and a nice guy. I really recommend this company.

I have been hiring Art to fix my appliances for many years. The "Doctor" is IN. Art is a genius…read morewith appliances. He knows the ins and outs of all the appliances - old and new. And he knows why the appliances break. So chances are he will not only fix your appliance, but he may help you keep it running for a long time. Highly recommended!

For appliance repair in the Santa Rosa area, look no further than Art, the Appliance Doctor. When…read morecalled, he came on the run, and before we knew it he had our dryer running good as new. He's fast, efficient, friendly and reliable. Highly recommended!

They were able to come out right away and fix our dishwasher. The technician was very pleasant and…read moreprofessional.

Absolutely horrible so-called appliance repair company. I told them my model, SN, and that the…read morefreezer of my Samsung refrigerator was leaking, not getting cold, and obviously had freon out, so the compressor must be out. The guy comes, spends 5 minutes (my contractor was there), goes back to his vehicle, stays in my driveway for 45 minutes, and calls to tell me they don't fix closed-system refrigeration systems... Huh? You don't repair the appliance and tell me exactly what was happening to my refrigerator, and charge me. Stay away!!! Horrible and not affordable, as they don't fix appliances. The tech was ridiculous and kept interrupting me the entire time. Then I talked to the owner, and I understood why the tech was so bad. A complete joke of an outfit

After 34 years of faithful service, our Subzero refrigerator and freezer recently needed to be…read morereplaced. I stopped by Tee Vax to look at the new Subzero models they had available. I was fortunate enough to meet Richard Landen while I was there. Richard was very knowledgeable, courteous, and helpful. I told Richard I needed to discuss a few of the model options with my wife, and I'd call him with a decision within a week. I phoned Richard a few days later, and told him which model Subzero we wanted to order. He couldn't have made the whole purchase any easier. Richard emailed me the receipt, and told me the new Subzero would be available for pickup in a few days. Richard was kind enough to inform me that if I selected a certified installer Subzero adds an extra year to the warranty! So I figured I had better do just that, and I went with Top Tier Appliance Installations which is owned by John Yeager. If there was ever an appropriately named business, it's John's business! John and his crew really were top tier! From keeping me apprised of their arrival time to protecting my floors removing the old SubZero, to being diligent as they carefully lugged these 800 pound machines (both the old Subzero and the new Subzero) up and down my stairs without damaging my home! The installation job they did on my new Subzero was spectacular! I would highly recommend John and his team without reservation! I'm a very particular guy, and John and his team are definitely welcome back in my home anytime. Going forward, anytime I need new appliances, I will be calling Richard at Tee Vax to buy them, and John at Top Tier Appliance Installations to install them!

I bought a refrigerator from them a couple of years ago and yesterday bought a new built in…read moremicrowave. I've had great experiences with Tee Vax both times. Yesterday, I went to their website and found what I wanted. I called them and completed the whole transaction in less than 10 minutes, including arranging for delivery and installation. The people I've worked with at Tee Vax have been wonderful.

Wonderful and prompt service. I ended up replacing my wall heater thermostat. My old one would not…read moreclick on. My new one is digital. So happy. I have used Ross HVAC to replace heating elements in my Wolf oven. Very friendly and knowledgeable staff. I recommend this company. Lou Ann S.

Great service! They came out the same day and fixed our dryer. I wasn't sure who to call, but I…read moresaw the reviews on Yelp and I was very happy with their friendly service.