Excellent service. Reasonable. Personable. Highly recommend. Better than buying a new dryer.

Our LG washer stopped working and started throwing a tE error and after some internet research found out it meant there was a problem with the thermastor. So we ordered the part online and when it arrived I tipped the washer backwards and held it while my wife shimmied under it to swap the part. Well that fix lasted less than one wash cycle before the machine started in with this tE error again. So my wife called Affordable Appliance Repair and the very friendly staff sent Miguel to our house. When Miguel arrived of course the tE error didn't happen while he was there. So he told us to take a video of it next time. Didn't take long before we had that video and Miguel was back and working on solving our problem again. We weren't even charged for the second visit. He wasn't sure about the thetmastor we used being the correct part, so he did some very diligent research and called the manufacturer. He found the problem, apparently it was the door gasket being cracked leaked water onto the thermastor causing it to malfunction. While he gave us a very reasonable quote for parts and labor, being the holiday season we just couldn't pay it at this time. However we managed a temporary fix using some waterproof Gorilla tape which hopefully will hold until we can get it properly repaired. The office staff were very informative and communicative and Miguel did a great job diagnosing the issue, I don't think we would have ever figured it out ourselves. read more

Expert repair service with no-nonsense business management. Eric took our dryer apart to repair and replace the broken filter assembly and did a thorough cleaning. The 15 year old dryer had a new life! Response time to a service call is quick. Highly recommend - great value and trust. read more

I was hesitant to call a business that says Affordable, lol;) I called and lady was so sweet and polite. I got a technician within couple of days . Their slots are 4 hours but I requested a call before it was my turn so I actually left work when he called and it was perfect. The quote was split to parts and labor. Parts I paid for in the first visit and labor after the work was done. The second visit was within a week from the estimate. Johnny was knowledgeable and funny and nice and my washing machine is working great now again. I'm happy I called them. Happy to report, they are affordable ;), read more

I am so happy with my experience with Affordable Appliance Repair. thought i'd have to buy a new gas dryer to replace my well loved old one. ran into troubles due to size increase differences now. Called Affordable Appliance Repair. quick phone response, quite short wait for service date, Miguel arrived in time window, 2 coils later, he FIXED it!!! the old one is back in business. Affordable Appliance was easy from start to finish. and so much cheaper than replacement. Yippee and hooray! Thank you Team :) read more

Our refrigerator bottom freezer drain was clogged and leaking onto the floor. Victor at Affordable Appliance Repair came and fixed it! It was the second time we used AAR and both times the service was excellent and they saved us $$$. Kim was able to schedule us same day, which is unusual in the repair business. Both Victor and Kim are very professional, friendly and reliable. I highly recommend Affordable Appliance Repair, they are reliable, honest, affordable and they are LOCAL! In other reviews people complained of response time. I phoned today, Kim returned my call within 15 minutes and was able to send Victor later today (same day!) between noon and 4 p.m. Outstanding service! The first time I used them, it took a day or two, but still faster than most service providers I have used in the past. read more

Got a PERSON when I called and she said they could get somebody out to check out my noisy fridge the NEXT DAY. Victor was punctual, professional and thorough. He shared two scenarios, one included him coming back to do a simple task, defrost and put fridge back together, adding "Or you can do it and save $120!" That's what I chose, his assessment was correct and my noise is GONE! phew and yeah, love 'em, have already mentioned their great services to others. Mary M. Sebastopol, CA read more

Our washing machine has been making really loud noises and I called Affordable Appliance repair. Tina was wonderful and found an appointment that same week. Matt, the fabulous technician, adjusted the belt, which reduced the noise a little bit. But realized that the larger issue is the bearing. We decided to live with the noise for now, since it would be a very difficult repair and hope we can squeeze more time out of the machine. Matt is the greatest guy - competent and full of helpful advice. I have already recommended them to my neighbor, whose dryer is broken. We will be loyal customers. read more

The office staff helped schedule a technician to come and check out our fridge that would randomly stop working. Matt came out to look at the fridge but it was working at the time so it was a bit hard for him to diagnose. He was friendly and asked us several questions and effort to figure out the issue. We were charged a service fee which was reasonable and he gave us some tips so that we could narrow down the issue when it happened again and to call him back at no cost to pinpoint the issue. Several days later the problem returned, and he came back out. It turned out that it was either the computer failing or the compressor. At that point it made better sense for us to look into buying a new fridge versus repairing it. We really appreciated him explaining everything thoroughly. We also used affordable appliance repair for our washer about half a year ago because our clothes were sopping wet after every wash cycle. The technician was on time and pinpointed the issue which was a failing computer system. We appreciated the honesty and knowing what the issue was so that we could figure out what made best sense for our household. We decided to buy a new washer, considering the cost of a computer replacement. Overall, we are satisfied with affordable, appliance repair and plan to continue using them in the future. read more

Kim, Miguel and Victor went above and beyond to accommodate our schedule. They were super nice, communicative, honest and professional. They were able to fix our dryer and we would hire Affordable Appliance Repair again. Thank you so much for your speedy reply and service! read more

I needed my dryer repaired ASAP before we left on a family vacation. I called on Thursday and they sent Miguel out that Saturday at the beginning time of the 11am to 3 pm window I was assigned. Miguel was awesome! Super nice, professional, actively listened to me explain what had been happening and what we had attempted. He diagnosed the problem quickly, cleaned up the inside of the dryer, replaced the fuse (we were lucky -he happened to have an extra on hand, instead of having to order the LG part), and more! The total bill was very reasonable and I was thrilled to be able to get drying right away! This was my first experience with Miguel, but I have used this company for at least 20 of the nearly 25 years I have lived in Healdsburg for many different appliances. I highly recommend them-and will be requesting Miguel specifically for some upcoming maintenance work on my other appliances. read more

The Saturday before Thanksgiving, my range/oven went out. I found Affordable Appliance Repair was open until 7:00 p.m. on a Saturday!! Within minutes after leaving a message, Kim called me back, letting me know she could schedule Victor to come out on Monday. I was blown away just for getting a callback and a scheduled appointment! From letting me know Victor was on his way on Monday to greeting a smiling guy at the front door to learning within 2 minutes what the issue was, Victor managed to call one of his colleagues who had the part needed! On Tuesday, my range/oven was back in business, and Thanksgiving dinner went on without a hitch! An exceptional repair service company with extraordinary and knowledgeable people with fair and more than reasonable pricing. Don't call anyone else if you need an appliance repaired!!!! read more

I have called Affordable Appliance Repair many times over the years for various repairs on my Furnace, dryer and refrigerators. The latest being my Kitchenaid refrigerator. This is the second and completely different repair on this Kitchenaid refrigerator and I won't buy another one. But I will highly recommend Affordable Appliance in a hot New York second! Matt has come in each time and taken one look at it and said oh yeah they have a problem with that. This time we needed to order parts. Ugh. Although we had to wait, the parts came in, they made all effort to accommodate our schedule and squeeze in a change. Affordable appliance is local, responsive and have diagnosed each repair correctly. No call backs, woo hoo! They are my go to appliance repair place and I trust them to do it right! read more

Excellent service from Victor at AAR. The top of our 22 year old refrigerator wasn't cooling, even though the bottom freezer was working fine. Victor diagnosed the broken fan motor, sent for a part. Now our ancient fridge has a new lease on life, at a fraction of the cost of a new fridge. read more

The repair personal is extremely knowledgeable and friendly. Matthew is a master at repairs, Victor and his trainee were very versed on troubleshooting and ordering parts for my dryer repair. I could not be more satisfied with the service and repairs that were required for my dryer. The office staff is very helpful and accommodating. Happy, satisfied customer. read more

My experience with Affordable Appliance Repair was excellent. From the first phone call to the service tech, everyone was friendly and professional. Victor came out to troubleshoot a problem with our washer and was very knowledgeable and kind. I will definitely be calling them again the next time our appliances need repair. read more

Was able to talk to someone live every call. An appt. Was scheduled for next day. Very pleasant. That was a plus. Unfortunately a part needed to be ordered and repair wasn't completed for 2 weeks. Very nice, competent service repairman did the job. Back running the dishwasher. read more

On time and very well versed on Samsung refrigerators. Very quick to fix my fridge and very personable. I would definitely recommend them, as they were affordable as well. read more

These folks are exemplary across the board! In our experiences with two separate appliance repairs they have shown the best of professionalism. Victor has excellent people skills and technician skills. He is a real asset to the company! Ariel Mullins read more

Responsive, nice folks. An actual "live" person answers when you call. Technician was very knowledgeable and friendly. They have installed two garbage disposals at our house. Followed up to be sure everything was okay. Great service from a local company. read more

Matt and Terri both gave me great service. Terri got back to be promptly twice. She was professional but warm and patient with my questions. Matt arrived within the promised time frame. He obviously knew what he was doing, explained what he was doing and why, and gave me some laundry tips. He even refused the tip I offered him. Furthermore, the initial $99. diagnostic fee is good for 30 days, I highly recommend Affordable Appliance Repair read more

Excellent, reliable service. We called them about an oven problem. We were very impressed with their honesty! Highly recommend!

They were super responsive and diagnosed my dishwasher issues quickly. I ended up replacing it, but I appreciated the technician's feedback and clarity regarding my options. read more

Had a new washer boot gasket installed and they did a really good job. Super nice, honest, and fast.

Thank you!!! I highly Recommend Affordable Apliance Repair. I called Affordable Appliance Repair. They came the next day, diagnose with minutes. The result was, not only do I need a a wheel barring job, but there's oil and water in the engine. It would of cost more to fix than buy a new one. I was Grateful to have closure, even thought gotta go out and spent money on a new washer again. Our washing machine started making nose, as we were going on the first lockdown, it gets louder, and louder in the spin cycle, we felt like we were living under the airport runway as the jets are getting ready to take off. This was the aftermath of Bestbuy warranty, and Geek Square kept replacing parts, for over 6 month during the Pandemic lock down, without fixing it, and stopped after my warranty with them expired. read more

I have been using Affordabel Appliance Repair for many years now and they are always consistently awesome! IRepair work is done with a reasonable cost, fully explained and no surprises. But what makes them stand out, aside from the fact that all the techinicians are polite and nice, is that they are honest and let you know if a repair would end up costing more than a new appliance. Even though it would make them more money to upsell a repair, they do the right thing, which so many companies do not do anymore. I highly recomment Affordable Appliance Repair to everyone I know and they will always be my first call when I have an issue with an appliance. read more

I asked them to fix an appliance and they showed up, took one glance at the appliance and said they would cant fix it, but then charged me $80 just for showing up. The technician did literally nothing. He told me how to fix it and said that I should do it myself. read more

Affordable Appliance is fantastic. Quick to respond and they clearly communicate. Brett was courteous and knowledgeable-- he did a fantastic job. We highly recommend Affordable Appliance, once again they have come through for us, with the same caliber of excellence that we experienced six years ago. read more

Great company! Glad I found them. They were able to solve our problem at a reasonable cost and even explained how I can avoid it from happening again. So thorough and knowledgeable. read more

I have used Affordable Appliance many times and been satisfied. This most recent time was for my aging refrigerator that was not reliably staying cold. There was no repair involved, just a confirmation that the compressor was dying and I would need to replace either the compressor or the fridge. As in the past, the real star of the show is the tech. Today Victor came out and serviced the fridge. We thought he couldn't get here until Friday but he called me Thursday and was able to come sooner. That was a nice surprise. Victor was friendly, courteous, professional, answered every question I had in detail. Employer should be quite pleased with him. The only downside to working with Affordable Appliance is the responsiveness. I had to make several calls as I was not getting a callback. Once I got hold of them they were also friendly and helpful. Just that initial contact was challenging. I remember having that issue once or twice in the past as well. I would not hesitate to recommend them though. read more

Affordable Appliance Repair is the best! The plastic bracket holding our icemaker in place, broke. Not only did we no longer have ice, it also made it extremely challenging to close the freezer door. I called Affordable Appliance Repair on Wednesday and they sent someone out the following day. Jose called before coming to the house, which allowed me to get everything ready (freezer drawer emptied, dogs outside). He did an excellent job and completed the repairs quickly and efficiently. We've used Affordable Appliance Repair in the past, their techs consistently go above and beyond when it comes to customer service. read more

My washer was making a loud noise. In 30 minutes it was repaired. The best friendly service and reliability. They show up on time and explain everything I always call when I need anything for my appliances. read more

I called Affordable Appliance to repair an issue with my old GE oven. There was a slight mixup with the service date, but they made it right and offered a discount on the eventual service call. The tech, Jose, gave me a heads up when he was on his way over, and he even happened to have the exact part handy that needed to be replaced. He was in and out in about an hour. I realize that some others might not be so lucky to have their machine fixed same day, but I was really impressed with how painless Jose made the process. He even stayed 15 minutes extra to make sure my oven reached the set temp (which it hadn't been doing before with the busted piece). Will definitely be using again if anything else breaks. read more

Amazing customer service, efficient, very polite, professional, and definitely affordable! Incredible and fast response to call, worked with my schedule, and repaired my Maytag washer, and answered all of my questions thoroughly. Fabulous company - highly recommend!! Will rely on them for any & all appliance repairs- no need to look any further. So refreshing! read more

My dryer Knob broke so I called Affordable Appliance Repair and made an appointment for a repairman to come out. His name was Ishmael and he was right on time. It took him minutes to make a very creative repair that amazed me. And I appreciated it so much because I'm a senior citizen and have had sales and repair people try to sell me on changes I don't need. This is my second time using this company and Last experience was just as good. So nice to find a company you can count on to be honest. Thank You!!!! read more

Great service, on time, capable and knowledgeable, did a thorough service and took care of the problem!! I will definitely use them again anytime I have a need!! read more

Originally my review was a complaint about being over charged. The owner contacted me with in 24 hours and explained the rep who came out was new I was given a fair discount refunded to my card. It was very responsible. Thanks read more

Jose was very nice and respectful. Follows COVID safety protocols. Office staff very kind, returns messages promptly. I had a confusing fridge problem, and they patiently worked with me. Nice people, get the job done. Highly recommend. read more

I have a rental in Petaluma and the dryer at the rental stopped working two days before Christmas. From vacation in Tahoe I called a bunch of repairmen around Petaluma but given the time of year it was tough to find someone at such short notice. These guys said they could come out the day after Christmas: great. It was a Kenmore dryer, these guys said they're Kenmore experts. They called on location and said that they know it when they hear a broken motor trying to start and that the motor would need to be replaced at a cost of $200+. I told them I'll just replace the dryer rather than sink money into the old broken one, thanks and here's your $49.95 callout fee. After returning from vacation I looked at the dryer myself and it seemed to be a faulty starting switch. The starting switch was replaced at a total cost of a few bucks and the dryer has been working without issue for over a month. Broken motor? Kenmore expert?! Appliance repair?! What a joke, stay away... read more

I contacted Affordable Appliance Repair to have them come out and fix my Whirlpool refrigerator. They came out during the promised window of time, quickly diagnosed the problem and took care of a leak I had from the bottom of the fridge. While they were here I asked if he could look at my ice maker as it had stopped working. The problem was a broken ice maker that needed to be replaced. The part was ordered and within a week I had a working ice maker. I would highly recommend this company and will definitely call them again if needed. read more