we had an EXCELLENT experience at Lowe's in Cotati! we are remodeling two bathrooms and it is amazing how organized this store is and how friendly everyone is. We first worked with Drew and he was the "paint guy" and then we worked with Jacob in the tile section. Both couldn't have been nicer! they answered all of our questions and they were very patient. Jacob made a special order and that went amazingly well. These days, customer service is dead, but it is alive and well at Lowe's in Cotati. read more

Lowes Home Improvement - Hardware Stores Near Me - Cotati, California

Don't try to call them on the phone. They have an AI assistant that will constantly hang up on you when you tell them you want to speak to a staff member. When I brought this frustrating experience up to a staff member he seemed like he could care less. Never written a review but this was such an annoying experience when I needed a simple question answer. read more

Everybody was very helpful in the store. They have countertops they have floors and isles and aisles of things. They also had some kind of reward system, but I didn't spend enough yet to qualify. (Hopefully nothing else needs to be replaced or fixed So qualifying might take a while read more

The absolute worst experience i have ever had with a hardware store. I purchased all new appliances and when i went to pick up they had lost my fridge. Already pre paid with my name on it and they just lost it. Probably sold it to someone else. Then they constantly rescheduled the dishwasher delivery and even though i paid for the install was told they couldn't do it and wouldn't add it on after delivery was already made. Not to mention trying to get a hold of these people on the phone is an absolute nightmare. I waited on hold for 15 minutes only to hear someone pick up the phone and hang up immediately. Horrible terrible no good store. Never again. read more

Horrible! And I'm never gonna buy anything from lowes Bought a new dishwasher and got a delivery date of august 30 only to be told that they aren't installing it!! Turns out unbeknownst to me; you have to purchase an installation separately! Wtf lowes? Why was I not told that at purchase?! Now I get told from customer service, that I have to actually go to the store in person,this this could have easily Never going to buy anything at lowes been resolved over the phone! I got nothing better to do than drive to the store and back!! read more

Ever since I moved to Lowe's from the "other guys" I wa so happy. This is the only Lowe's I have ever visited, but I have been there dozens of times now, and everytime I go, I get helpful people that help me find what I need while being very reasonably priced. There are so many options that if you can't find something you like, I'm not sure where you will. This Lowe's is 10x the place as their "competitor" in Rohnert Park. There is no question. Lowe's has won over me and my business. read more

LOWE'S BLOWS! My daughter in another city bought a new refrigerator, Frigidaire Model LFTR2045VF, from Lowe's in central Los angeles, store number 2714, manager Eric Morales. --*** ***-- The refrigerator has been making funny noise since delivered. Failed in the first few days. Now making an obvious compressor failure noise - I listened to a recording she made. It is a DEFECTIVE machine. It came from Frigidaire DEFECTIVE. It was represented and sold by Lowe's to the Customer as a new refrigerator, but it was DEFECTIVE. Lowe's sold a DEFECTIVE machine. Lowe's had Frigidaire sent out a repairman several times; it hasn't fixed it. In any case, field repair is not an option: the customer bought a NEW machine, not a REBUILT one. The ONLY SOLUTION is to replace it in kind with a new one. This discussion should not be between the Customer and Frigidaire: it should be between Lowe's and Frigidaire! Lowe's is absolutely letting down their Customer. (In fact, Frigidaire should be very interested in taking this unit back to see why it failed.) This Customer is OLDER and DISABLED, and cannot go to the store physically. She has lost several refrigerator loads of food due to the mistaken belief that it had been repaired. She bought a NEW refrigerator but was now at best delivered a REBUILT one. THAT IS NOT ACCEPTABLE! read more

I needed tarps and clamps and wanted to avoid Amazon so I came to Lowes on an early Saturday morning. Two different employees sent me to two incorrect locations, at opposite ends of the store. I finally found the tarps and the selection was pitiful. During my extensive tour of the building I saw trash and debris all over. There was a broom propped against an aisle with a large pile of floor garbage right next to it. Seriously? Someone swept the floor but decided they were done, leaving the job unfinished? I left without a purchase, but I have a good understanding of the store layout. I am sure I could give better directions to products than the two employees who "helped" me. Sadly this knowledge will not be put to use as I will not be returning. read more

We bought a dishwasher and paid for delivery and installation. Were told Lowe's would call with delivery date. A week later I called and they had no record of purchase or installation request. That got sorted out and appliance was installed two weeks later. Installers started up machine and left, satisfied it started. But the "clean" light didn't come up at end of cycle, so we discovered it wasn't heating at the end, and no WiFi connection as advertised, so not yet working. It's a month later and still not resolved. Lots of promises though, which means communication, so there's hope for positive outcome. read more

I like Lowe's extended warranty on appliances but that is the extent of their usefulness, especially the Cotati store. My mom bought a toilet, it was installed which took over an hour and then when they went to put seat on noticed the toilet seat that came with toilet was way too short and didn't extend to end of toilet. Clearly wrong seat. Lowes wouldn't provide a new seat and said the toilet must be uninstalled and returned complete for an exchange but then said they didn't have any more of that toilet. They mixed wrong paint for my mom and didn't match the other can they made at the same time, and then wouldn't issue credit since it was a custom mix paint even though we showed both cans mixed at same time being completely different inside. And most recently we bought a new dishwasher Monday and used one credit card to pay that had a different address than where it was being delivered. They said NO PROBLEM but over 4 phone calls later they won't deliver because addresses don't match and they say it is against their policy. The employees there don't seem to care about their policy being wrong and definitely don't care about my 80 year old parents they are inconveniencing numerous times this year not to mentiont he extra costs from their mishaps. I recommend Home Depot or Friedmans! read more

Stay away--FRAUD! I didn't think any Lowe's could be worse on customer service than the SF store, but the COTATI store beats them hands down! Bad in person service, unknowledgeable sales associates and the installation services they advertise for products is a fraud. I was bounced around from store to store and then from agents in NV, NC, FLA, TX. None of them was able to do anything to move my pre-paid order forward or refill my money. Total SCAM read more

Ordered some shower walls . They cancelled my order , lost my order and were of no help on the customer service line . Went to the store yesterday. They could not help me either . Ask to speak to the manager . Waited 30 minutes in an empty store . No one ever came . Now I'm out over a 1000 thousand dollars with no date as to when my product will arrive and no bathroom . Really really bad . read more

Great help from the Lowe's Cotati Store for my counter tops, but then they passed me off to their installation department and everything went down hill. The installer completely messed up my counter tops and I can't use them or my kitchen. I've tried calling Lowes Installation and Customer solutions repeatedly for help, and have been stuck on the phone for hours -- with each person transferring me to the original voice jail system. After 4 days of phone calls and multiple emails, still no help. Of course, I contacted Lowe's Cotati again, and they just said sorry, it is out of our hands. I will NEVER use Lowe's again for an installation job. My faith in the company is completely gone. I feel very sad, because I used to prefer to go to Lowes. read more

Don't believe it when Lowes says "free delivery" on their website. They contract with another company for installing appliances. Your purchase will be held hostage for more money. Lowes need to be more transparent and clearly reveal the intaller's policies. If there is a fee for extra mileage or whatever, don't have a company we never heard of call us 15 minutes before the delivery window demanding more money. This is a good way to instill distrust and to loose customers to friedman's, home depot, and other appliance stores. read more

I recently purchased a new refrigerator from here. The sales experience went alright. However, after the refrigerator was installed, I noticed that the water comes out in a very small trickle. Honestly, it could take 15 minutes to fill a 16 oz water bottle. I tried calling several times to get done help- no success getting through. I went in person to the department one two occasions. The first time it was so busy I gave up after a 20 minute wait. Today, I waited about 10 minutes for help. After explaining the issue to the sales person I was told that once the product leaves the store, Lowe's is not responsible. It was the Lowe's installers that made the mistake. So now I must pay a handy person to repair. Not cool Lowe's. read more

Lowes Home Improvement - Yay, they now have red hot poker in stock! - Hardware Stores Near Me - Cotati, California

Superb customer service provided by Tiffany at curbside pickup. I was assigned to another rep to deliver my order but when that person was delayed, I asked Tiffany about it and she immediately went to find my cooktop order and deliver it to my vehicle. Highest compliments to Tiffany for her exemplary responsiveness, resourcefulness, professionalism, positive approach, and friendly demeanor. This was my very first visit to Lowe's and I intend to do all my future purchases w/them. They are far superior to the horrible service at Home Depot. Thanks Tiffany and Lowe's! read more

Lowe's third party delivery company is horrible! Lack of information and communication! Now that I know, I would highly recommend picking up at store vs their free delivery option- let's just say nothings free! In this case Free = waste of time multiple rescheduling and lack of instruction and tools to build the furniture! read more

What a nightmare! in late August I ordered a wood stove from Lowe's. It was delivered damage, fortunately noticed by the delivery men. The rescheduled delivery a few weeks later was also damaged. My wood stove installer agreed to pick it up at Lowe's so he could make sure all was fine, it was scheduled for November 20. On November 18 I was notified that delivery was changed until Jan 17. Totally unexeptable, so I cancelled my order. It is now Dec 1 and I still have not received my refund! also difficult to contact by phone and get helpful employees. read more

You did not honor my flooring rebate. I contacted customer service who routed me to your rebate people. They don't answer their phones so you deal with them via email. After many emails back and forth, they told me the flooring I chose did not qualify. I read your rebate carefully. When I argued that it did, in fact qualify, they told me to provide an in store receipt. I went back to the Lowe's in Cotati and I did. I then resubmitted everything again. When I got nothing but circular answers, I sent everything via certified mail to your mail in rebate people- with a letter explaining the entire hassle with the in line rebate process. It was received. It has been a month and I still haven't heard from them. When I have time I will report this to the better Business Bureau- or at the very least- Yelp. This was not a good business practice. And I believe it was an intentional way to not give customers their rebates. read more

We have used this Lowes, Robi in the store is amazing! If you get her help you will be very happy! We bought a new kitchen sink and refrigerator a couple of months ago and on Monday we bought a new dishwasher! We got the dishwasher installed this morning, by a fabulous guy named Bruno! He knew his stuff and was very kind! He made the floor level and made sure it was properly hooked up! Very professional and sincerely a nice man! We will be looking for Robi later today as we go back to get our master bedroom sink replaced! She is smart, also knows her stuff and we trust her completely! Thank you Lowes! Hugs, Di Senn read more

Everyone was rude or completely ignored us. When the cashier had to have the manager come to help, the manager didn't even acknowledge us and even talked shit on us. Also if I used cash why can't I get a cash back? I get it, customer service is draining but save the bullshit for people who actually throw a fit. read more

We chose Lowes to replace some doors and windows on our home. The products arrived in good condition and were professionally installed by a Lowe's contractor. We love the finished look and quality for a reasonable value. Unfortunately, they don't offer more services that we need like siding or concrete installation. read more

Customer Service everywhere in the area is excellent, absolutely wonderful, with the exception of Lowes. Absolutely horrible. Since this is consistently the case, I believe the issue starts at the top -- the attitude of the Lowe's executive staff must be reflected in these employees. I have a contractor friend in Florida who says the same is true there. It's a shame because the store looks great inside. I avoid it. read more

Worse service ever! I have been a customer of Lowe's since I moved to California. After our last experience when they delivered a damaged washer dryer and would NOT replace it because we saw the damage after the 48 hours, I will never step into a Lowe's again! read more

Every time I come here I get terrible service from young people who seem to either hate their job or don't want to work. The people that do want to work are clearly struggling bc of the short staff and team members who do not want to work. It makes it extremely hard to buy anything bc you either can't find anyone to get you what you need say off the top shelf since customer aren't supposed to use the ladders or you can't find a clerk to check you out. Don't think if you order curb side or pick up that it will save you anytime bc they don't have people staffing that window. You have to wait for the always busy customer service people who are also answering phones. I literally can't stand how companies have cashiers answer phones now even if there's someone waiting in line. The only good about this store is their inventory. They have a great selection in their garden area and their seasonal merchandise, that is what I normally come for but the last two times it was so hard to buy anything there I almost left empty handed. They do have a few senior employees who are awesome and really try hard to do a great job I wish I had their names to give them a shoutout for being a beacon of light in the dark store. read more

I recently purchased a DeWalt Drill and Impact Driver combo set from Lowes because I just really wanted the batteries and this was a less expensive way to get what I needed. The first time I used the Impact Driver, the bit holder came completely disassembled. I took the defective tool with the receipt back to Lowes and the 20-something store manager (really?) told me he couldn't exchange it without going back home and getting the rest of the kit. Again, really? He claimed it was corporate policy. So I went home and emailed DeWalt corporate customer service and guess what? No problem. Send it back they'll send me a new one. Kudos to corporate DeWalt. Hey Lowes, you can learn a lesson here. I think I'll just keep using my Bosch gear I brought from Mead Clarke. read more

Lowes Home Improvement - Hardware Stores Near Me - Cotati, California

Wow. I am floored at just how bad my experience was today. I went to pick up items I had ordered (all delayed, but got an email that some of them had arrived), and Alex at the pickup window keyed in my order number and went to pick my items up. I had offered to read the long number to him but he said he could just key it in while looking at it. I told him the order contained closet doors and asked if we needed to pull up somewhere specific. He told me to park right in front of the main entrance and he would bring it to us. After 5-10 minutes of dirty looks from everyone entering the store I went in to see where Alex was. Ariana was helpful and said it shouldn't be long. At the 20 min mark I went back in and Ariana was looking up my order, when Alex shows up with a BBQ and a blank stare. At this point I'm realizing he has no clue what is going on. He tells us the order is confusing and Fernando is dealing with it now. At 35 min or so Fernando comes back and says my entire order is here but they were confused because I had paid for delivery (I didn't) and it was being delivered Monday. This made no sense based on the emails I had gotten or the order I place. I then spoke with manager Korbin who was also confused until Ariana looked up my order with my phone number and he figured out Alex put in the wrong order number. After he said he didn't need my help reading it to him. Great. Korbin assures me now that we have wasted 50 minutes, that our partial order which was supposed to be picked up will be out in 5 min. Shockingly, he was wrong. At 10 min I was waiting in line to call it all off, when Fernando showed up with our partial order. This was a complete fiasco! I get that you need employees, but you are only as good as your worst employee, and we got a good dose of that today. I will not be ordering from Lowe's again - they promised our order would be on time and it was delayed by 2-3 weeks, then wasting an HOUR for a simple pick up is just unacceptable. Lucky us - we still have to get the other half of our order. Ugh. read more

Terrible experience buying doors. Came. Wrong size. They'd hauled off one set. I lived w a boarded up guest room 2 1/2 years til I reported them to BBB. Finally got money back and bought at a different place. They were built and installed within three months. This place never cared. read more

No knowledgable people in the store to help with bathroom toilet purchase. Customer service is non existent. Third party installers through Angi is a joke. They messed up installation and when rescheduling they cancelled an hour before they were supposed to arrive today. Now I have a leaky toilet which cost $600 with installation and will have to wait until next week just to have the Angi rescheduled installer come and just look at it and then they have to come back with the right item to install. Some cruel joke that in the end will make me take 3 days off to be home. I am out about 2k at this point. But they don't care. Avoid at all costs. read more

On Sunday 27Oct2024, I was in the Gardening Center where an employee was taking inventory. He asked me if I needed help, then helped me locate white marble chips for my landscaping project. He found me a cart, and then asked me how many I was buying and I said ten bags. He then insisted on using a forklift to drive the pallet out to the parking lot and loading them into my car. This was by far the best customer service I have ever received at a large home improvement store. I will be returning to Lowe's in the future. read more

We were returning one Bathroom exhaust fan which was not opened since we had not purchased the right one. Our complaint is that Lowe's still is selling the product we were returning but they have a 90 day policy, so would not take it back. We purchased 3 others which were better quality from Lowe's which were installed by an electrician. We will not purchase from Lowe's again. In my opinion, if they want good business 'Customer service ' should be primary. In addition they should place a sign at their counters so customers are aware of their 90 day return policy. In addition why hold stock in this company. read more

The WORST SERVICE EVER!!! I was looking for a microwave and nobody was available to help, then a older man started to help and just abandoned me. I purchased a microwave and when they installed it, they jammed the charcoal filter in and I say "jammed it in" because it didn't fit as it was the wrong filter. I got a "RESET FILTER" light come on, so I removed the filter and it seemed oddly placed inside its compartment. I ordered a replacement and couldn't fit it in. I called Lowes and was told I had a HOUR's wait, called back later and Customer Service closes at 4p.m. I called GE, the woman worked for about 30 minutes and I started getting frustrated and she kept saying "it just slips in" and asked me if there was someone to help me. I kept trying to get a manual (that hadn't been given to me EVER) and couldn't find it online, at GE and couldn't reach Lowes. Then (EUREKA!!) I thought maybe the reason the filter seemed oddly placed inside and I couldn't get the new one in was that it was the WRONG FILTER. SO, LOWES' INSTALLATION GUYS WERE LAZY (I'LL LEAVE OUT FURTHER ADJECTIVES) WORKERS. They knew it didn't fit. Oh, and Lowes told me that they were going to charge me $149.00 to come out and install the filter (I'm still under the manufacturers warranty) (and this was BEFORE I realized they must have given me the wrong filter upon installation) because THEY HADN'T FIGURED IT OUT OR EVEN QUESTIONED IF I HAD THE CORRECT FILTER. I won't buy ANYTHING from LOWES AGAIN, VERY VERY POOR SERVICE. OH, AND THE FIRST PERSON I SPOKE TO AT GE TOLD ME THEY DIDN'T HAVE A MANUAL TO PROVIDE....A LATER GE REP EMAILED ME ONE! So, LOWE referring me to GE WASN'T GOOD AND GE HAD A DAFT EMPLOYEE AS WELL AS LOWE'S DAFT INSTALLERS. read more

Love the process with Lowe's Cotati. Ordered a new fridge late one day, got it delivered and working within 48 hours. The whole process was easy, everyone gave me prompt, useful, and accurate info. They kept me up to date with the delivery process. The delivery people were fantastic. Right on time, friendly, quick and professional. read more

When you have a problem you can't get anyone to answer the phone. From The department you purchased it from to customer service, asst. manager, store manager and up-to Corporate Customer Care you are on eternal hold. The worst Customer Service ever. At least Walmart answers the phone after a while. You used to Walmart treating you like crap but this is Lowes sinking lower the Walmart. What is this world coming to. Update: I did get the asst. manager to answer my email. Still no one has answered my phone messages yet. Or yet to pick up the phone. But I was offered a partial refund of $400.00. That's a start Lowes. Did get new machine and it works wonderfully. Even though there install did not install correctly and husband and son needs to redo. read more

Lowes Home Improvement - My new washer dryer isn't it nice? - Hardware Stores Near Me - Cotati, California

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Fraud and empty promises. My GC ordered drywall for delivery. The store took order and then called the night before saying only half would be delivered. I went into store to ask what they will do to make it right. Can they can transfer from another location? Nope. Can the other locations deliver to my project? Nope. But then I called Vallejo and the manager on duty was apologetic and promised to deliver in 2 business days. Well that was a lie too. They didn't even call to tell me my delivery wasn't arriving today. I sat on hold for 1 hour before speaking to a human. So now I still don't have all the drywall and it's 4 days after original delivery date. Store manager promised to get it to me tomorrow. Ha! Like I'm trusting that. So I rented a trailer and had my GC spend his afternoon doing the pickup. Costing me hundreds. Oh/ any Lowe's didn't honor their bulk pricing because 'I was under the bulk count' due to it being 2 orders. Do yourself a favor DON'T order from Lowe's! read more

Asked Matt to send someone to plumbing to assist me. He said he would. After that I heard multiple pages for other depts but not plumbing. Asked another employee headed to back room to also get me some assistance in plumbing still no one came. I took my card to appliances where three employees were chatting. I gave them my cart so they could put away items and told them my complaint. Instead of addressing it or trying to help me one said I love you in a patronizing voice. We try to support brick and mortar businesses and this is the service we get. It is no wonder I buy so much through Amazon. read more

Staff all staff lacks professionalism went to go ask for something and dude immediately denied they had anything I was looking for had to get someone else to ask him for better service then mocks me as he walks away. All staff need to be reevaluated read more

THE SHOWER DOOR SAGA CONTINUES... 12/22- Called Customer service again since Lowes in Cotati did NOT called me to schedule pick up. I called Lowes in Cotati and Karen helped me schedule a pick up for today 12/24 (between 1-5pm). Also, Karen helped me type an email to her MANAGER to refund me the shipping charge of $80 for the WRONG SHOWER DOOR they sent me. I still have not heard a reply from the manager.... 12/24- She messed up big time as I received a text message saying that the driver is arriving in my OLD HOUSE WHICH I HAVENT LIVED IN FOR OVER 2.5 YEARS!!!!!! Even if this address is still on my Lowes profile, you should ALWAYS schedule the pick up at the delivery address and not my OLD physical address. The driver came and went and DID NOT EVEN BOTHER TO CALL ME!!!!! They are lazy and do not even try! I called Lowes in Cotati again and a lady picks up and says "You need to call our 3rd Party DSI 909-835-4400" to reschedule the pick up. I called DSI and she said unfortunately the paperwork sent to us from the store was your old address and you need to call the STORE to schedule a pick up. WTFFFFFFFFFFFFFFFFFFF I am soo angry and frustrated right now. F LOWES IN COTATI!!!! They are horrible. Now I have to decide if I wanna get on the long hold on the phone or go there before they close early on Christmas Eve!!!! TO BE CONTINUED read more

No one answers the phone at Lowe's and when they do, they put you on hold for so long that the call drops. I've tried calling over 10 times now, trying to update my order details and obtain a refund for items that were never delivered. What's the trick to get resolution at this store? read more

Genuinely the worst company I have ever worked for but most importantly this was the most poorly managed store I've ever worked at. TERRIBLE all across the board. I was definitely the victim of targeting there by all members of management. There was never any support at all. Managers would be constantly hiding in their offices never coming out to assist the store when needed. Even when I felt my performance was above standard, I would still never get positive feedback. Unless you sell these corporate dickheads 20 credit cards a week, nothing you do otherwise matters. 10/10 DO NOT RECOMMEND working here! Please save your mental health. read more