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Lowes Home Improvement

1.9 (444 reviews)
ModerateHardware Stores
Closed 6:00 am - 10:00 pm

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Review Highlights - Lowes Home Improvement

I ordered my fridge online, the gentlemen who delivered were very respectful, kind and helpful.

Mentioned in 8 reviews

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The Home Depot

The Home Depot

(223 reviews)

$$

Well, if you know what you need and where to find it this isn't that bad of a store. The problem is…read moreif you need help, or if you need a cart or something like that, it can be a real pain. Spent 15 minutes, looking for a cart and no one could help me find one. I almost gave up. I was then directed to go out in the parking lot. I found where all the flat carts are - way out in the parking lot. Because they are hard to move, they put it on the customer to bring them in from the front. So if you're in the appliances aisle or decide to buy something that's in a big box, you need to go directly to the outer parking lot and fetch yourself a flat cart. Not joking.

If I could rate them zero stars, I would. Long story short: JW Floors in Santa Rosa was…read moresubcontracted by The Home Depot in Rohnert Park to install all of my flooring--laminate and tile. JW then subcontracted the job out to others who were completely unqualified for the work. It took MONTHS for the floors to be finished, and even when they were "done," I had to spend more time and money hiring someone else to fix their mistakes, because I didn't trust JW to touch anything else in my new home. They eventually had to come back for heavy-duty repairs because of major errors during the install. As a result, I ended up with damaged walls and floors--the very things I had just paid for. I see zero value in The Home Depot, JW Floors, or any of their contractors. The Home Depot was also a nightmare throughout the process, which has guaranteed I'll never give them my business again. The photos attached are from JW Floors AFTER they had "fixed" the mistakes. I didn't want them doing any painting or spackling because I had no faith in their ability and didn't want more damage. These photos show the quality of work they consider acceptable. When I asked the person sent to "help" the sub-subcontractors if he was proud of the final result, he actually said yes. If this is what they consider prideful work, they need to reassess. My advice: hire local. Find someone you can actually talk to and reach when there's a problem. This entire experience showed me how little anyone involved cared. They didn't even bother pretending to care. Terrible. 0/5.

Lowes Home Improvement - hardware - Updated May 2026

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