A great pet store with LOTS of variety and friendly knowledgable staff. No matter which staff…read moremember you ask a question to, they always have an answer or will find someone who does. You can tell that customer service is their focus. The store is always clean and well stocked, even during busy times like Christmas. There is a vast selection of pet products and they carry well known and independent brands. They are a bit more costly than other pet stores but they often have really great sales.

Can't get a hold of customer service. Does not call back…read moreafter leaving message. Email does not seem to work either. They changed how to order product and had to register all over again. Do not know how to get a hold of them so I will have to change to Pet Value or Pet Smart.

I don't agree with the previous posters comments. I'll admit I'm not an expert at hedgehogs, but I…read moreshop in this store since it has opened and every time I've been there I've been impressed by the knowledge of the salespeople and the obvious care they give to their animals. They helped me find the right food for my dog who was going through a nasty bout of digestive problems, and now he's back to great shape. He gets excited when we pull into the parking lot since he loves visiting the store (and it doesn't hurt that he always gets a new toy or treat after each visit). I even used their new self-bathing system and it worked great - no mess in my house to clean up afterwards. I know from talking to people in the dog parks that everyone has a different opinion about dog training, what food to feed, what breeder to use, etc. The poster before obviously has strong opinions about hedgehogs, but that doesn't mean they're necessarily shared by everyone. Paul D.

Im a big fan of olivers. The staff is the most helpful i've ever encountered. I came into the store…read moreabout a week ago or so with an odd issue with my snake. The employee i spoke with was very nice but she had no idea how to help me, much like the other stores i had visited looking for help. But she led me over to the check-out where she proceeded to research on the internet potential solutions for my pet. In the end we found someone with a similar problem, and they mentioned their solution. I will always be greateful, Kita is still alive and well. The other stores i visited were not willing to go the extra mile to help me. Olivers took more of an interest in me than the store that i originally bought my snake from. I will never shop at any other pet store. Lacy

I have been going to this store since it opened and i have always found it clean, easy to find what…read moreyou need, the animals are always clean and also you are able to handle all the animals as they are all friendly. The staff are always pleasant, helpful and knowledgeable. I will continue to be a regular customer at Olivers!

on my adventure to find more local fish stores, i recently visited planted aquaria in oakville and…read morewas pleasantly surprised by how much this smaller shop has to offer. despite its compact size, they carry an impressive range of high-quality products, including chihiros stuff, which i rarely see in other stores. it's clear that they've curated their inventory with care. the store is split into two levels: upstairs is where you'll find equipment and a selection of plants, while downstairs houses their main collection of plants and fish. the variety of aquatic plants really stood out to me--not only is the selection extensive, but the pricing is very reasonable too. while their fish selection isn't the largest, i still managed to find exactly what i was looking for. one thing to note is that there's no parking lot for the store--only paid street parking. so, if you're coming by car, be prepared to pay for parking. if you're into aquascaping or simply need good quality aquarium supplies, this shop is definitely worth checking out!

Great aquarium store if you're into the planted natural aquascaping-type of aquariums. Has all the…read morethings you don't typically see at Pet Smart or Big Al's. Will come again when I need more plants or finally set up the CO2 tank

How wonderful to have a pet store that is not only providing the best and healthiest foods/treats…read morefor our pets, but to have the vast amount of knowledge that they do. No matter the issue with our dog, they have answers to questions and solutions that have always been right on! If they feel it should be addressed with a vet, they do not hesitate to say they aren't sure and we should seek out more help. Thank you for the wonderful staff and the fantastic service. And especially for the genuine care and concern for our pets!!

The staff and Management are extremely knowledgeable and friendly. They take a real interest in…read moreyour dogs well being. They have given us several Free Samples until we got the right Food for our Dog. I have had several lengthy conversations about the Food and their Manufacturers as well as basic Maintenance for my dog. I cannot say enough about the difference the diet has made for my dog and about the level of customer service we get.

We've taken our dogs here for the last several years. Dr. Rossborough is our regular vet but we've…read morebeen to see Dr. Bishop and Dr. Beck too. They're all very good at what they do. The entire staff is kind, helpful and compassionate. Recommended.

Original review, August 2019: This facility managed my cat's urgent and complicated condition…read moresuperbly, and detailed follow up was much appreciated by both the cat and me. Dr. Rockx is an remarkably insightful, talented & skilled, and caring professional we feel very fortunate to have met. Update: my cat is now healthy, active, and enjoying life as if he were never sick at all. When I look back at where he was a year ago, I am overcome with gratitude. Dr. Rockx's management of my cat and me saved his little furry life, and my heart from being terribly broken. I cannot thank this team enough.

We fell in love with this dog toy that our friend had. It was a cow that had a squeaker that made…read morean oinking sound. She let us know that it was from Bone and Biscuit. I don't see a lot of these around the city but they seem to have more in the west end. This store was impeccably clean and well organized. The lady saw us admiring the cow toy and let us know that it also came in a sheep as well. They have an extensive selection of premium dog food in dry, wet, and raw food forms! Almost the entire back of the store is a refrigerated case. There are prepared foods that are cooked and uncooked ones. They had bags of just individual parts so you can mix and match, like quail eggs and chicken feet. Everything looked really clean, moreso than most grocery stores lol. They also have a case of really nicely iced baked goods. Some are birthday and some are just for the season. There were summer ones including really cute squirrels and crabs, almost like the really nice iced cookies you see at Starbucks! They also had other doggy party supplies like hats, bandanas, and bow ties with cute prints.

Bad experience with grooming at this location. Never prepay as they seem annoyed when you don't…read moretip. She indicated she could not cut his nails. Spent 20 minutes for $40.00. She was chain-smoking seconds later outside as I just grabbed the dog and went straight to the car. Never had an issue with the PetSmart at Guelph line or my other groomer.

We took our Cockappo here a couple months ago. The ONLY reason we came here was because our normal…read morewonderful staff at Oakville Place was booked for a while. Staff is very bland and seemingly unhappy. The male groomer started looking in his ears and grabbing his paws without asking if our dog is sensitive or touchy first, as MANY dogs tend to be. Our doggie turned his head quickly WITHOUT BITING as he wrongfully accused us both in person & online. Now we cannot book online at our Oakville as this incompetent person put a nastygram note on their website with RED EXCLAMATION POINT!!! If we could leave no stars here, we would. I see ALL the previous reviews were not positive either.

This PetSmart is located on the upper level of Oakville Place. It looks deceptively small from the…read moreentrance but rest assured they have all of your pet needs. We were greeted upon entry. Immediately left of the entrance is the adoption center where they have kitties up for adoption. The workers were tending to the kitties and trying to keep them entertained with toys and they were allowed to run around in the adoption room which was super cute. They also carry all manner of fishes here. Right now they have Halloween decorations in a lot of the tanks which are really cute. One of them was a little tombstone that said "Flushed too soon". There were also hermit crabs and tiny shrimps for sale. They also had a big display of bettas. Most of them looked like they were in good health. There was actually one that was on its side but pranked us and started swimming off as we were about to go speak with an employee. They also had care instructions available to read along the display. We visited the small rodent section where there were guinea pigs, skinny pigs (the naked ones!), gerbils, and hamsters. It's just the beginning of fall now but I saw dog costumes already for sale. There were also cold weather items like jackets by Upper Canada Pooch and booties already on display.

From the owner: Whether you have a young pup, older dog or a rescue, PetSmart dog training classes can help them…read morelearn how to behave appropriately at home and on-the-go. Our Accredited Pet Trainers teach fun & effective group & private classes through positive reinforcement

COVID19 -Era and Katie was great on the phone & with curb side delivery. Friendly and quick to find…read moremy items for my dog that is celebrating her birthday!

I took my golden doodle here about a year ago and needless to say we never returned. Our golden…read moredoodle who was known for looking like a cute teddy bear was shaved right to the skin. Our dog is brushed three times a day so this was not a case of matting in his fur. He looked dreadful. Since switching to another company that will take time to groom our dog instead of just shaving him down we have been way happier with the results.