PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

I have been going to this store since it opened and i have always found it clean, easy to find what…read moreyou need, the animals are always clean and also you are able to handle all the animals as they are all friendly. The staff are always pleasant, helpful and knowledgeable. I will continue to be a regular customer at Olivers!

Ok, so after being a regular at Pet Smart on Brant, we decided to give this one a try…read more Booking: The process is easy, the reason for the stars - Quick call and you're done. Staff: Indifferent. Considering they are working with pets, I would expect an upbeat, happy atmosphere. Instead, there is indifference and meh. We had to wait 30 minutes at the grooming salon as they had taken some unscheduled appointments, the wait wasn't even acknowledged. I was told that my dog would be done by "x" hour and (from experience at other stores) they usually call. So when the time came and went, and they didn't call, I assumed he wasn't done. Fast forward, X + 40 minutes, I get a call that he's all done. No problem, my schedule is a little out of whack but I will be there in 45 minutes to get him. No, that's not an option as they cannot keep a dog for more than 4 hours - well, guess what? I cannot just drop everything and reappear there is 10 minutes. I took my time, couldn't help it. Quality: So I scheduled my husky for a furminator, he was shedding. $90 later, while he was visibly clean, the shedding had multiplied X 2. I have no idea what they did with him there, but I am sure as hell it wasn't the furminator. Will I go back: HELL NO. It's back to Brant for us.

Bad experience with grooming at this location. Never prepay as they seem annoyed when you don't…read moretip. She indicated she could not cut his nails. Spent 20 minutes for $40.00. She was chain-smoking seconds later outside as I just grabbed the dog and went straight to the car. Never had an issue with the PetSmart at Guelph line or my other groomer.

A good shop where you can pick up most pet needs. I've got three cats at home and can get their…read morefood, litter, and treats here. It's a big box place, as opposed to the more comfortable feeling you get visiting a Pet Valu, but the variety is good. Plus, you can wander out to the back of the store and look at the birds and fish and reptiles. That's always relaxing.

04/07/2018 still here but change there name only. I bought my baby hamster here "sausage Mc Muffin"…read moreand supplies.

Fantastic Aquarium store Jim Kent (Owner) has a marvelous selection of Aquatic Plants, Fish and…read moremore. Jim provides exceptional advice and customer service. Jim is very knowledgeable and friendly, sharing valuable information with his customers. I have purchased lots of fish from Jim and none have ever had any disease or infection. If you are looking to set up a large aquarium or small Betta tank Jim has everything you will need. Experienced or beginner Jim has what you need.

Fantastic experience at Wet Pets. Small shop with a big heart! Jimmy is incredibly knowledgeable…read moreand passionate about his profession. We received amazing customer service and information on how to care for our Beta fish. Our purchase was only $38, but Jimmy treated us like we were spending hundreds! My daughter was enamoured by all the fish and decor.

I don't agree with the previous posters comments. I'll admit I'm not an expert at hedgehogs, but I…read moreshop in this store since it has opened and every time I've been there I've been impressed by the knowledge of the salespeople and the obvious care they give to their animals. They helped me find the right food for my dog who was going through a nasty bout of digestive problems, and now he's back to great shape. He gets excited when we pull into the parking lot since he loves visiting the store (and it doesn't hurt that he always gets a new toy or treat after each visit). I even used their new self-bathing system and it worked great - no mess in my house to clean up afterwards. I know from talking to people in the dog parks that everyone has a different opinion about dog training, what food to feed, what breeder to use, etc. The poster before obviously has strong opinions about hedgehogs, but that doesn't mean they're necessarily shared by everyone. Paul D.

Im a big fan of olivers. The staff is the most helpful i've ever encountered. I came into the store…read moreabout a week ago or so with an odd issue with my snake. The employee i spoke with was very nice but she had no idea how to help me, much like the other stores i had visited looking for help. But she led me over to the check-out where she proceeded to research on the internet potential solutions for my pet. In the end we found someone with a similar problem, and they mentioned their solution. I will always be greateful, Kita is still alive and well. The other stores i visited were not willing to go the extra mile to help me. Olivers took more of an interest in me than the store that i originally bought my snake from. I will never shop at any other pet store. Lacy

Amazing owners and customers service, very humble and are always looking to help out. I highly…read morerecommend going here for your pet needs. I can't say enough of how much I appreciate this store.

Can't believe it took my years before I actually visited this place. The staff is super friendly…read moreand the place is clean and organized. They also have a self serve grooming bath station. Definitely a must visit.

A great pet store with LOTS of variety and friendly knowledgable staff. No matter which staff…read moremember you ask a question to, they always have an answer or will find someone who does. You can tell that customer service is their focus. The store is always clean and well stocked, even during busy times like Christmas. There is a vast selection of pet products and they carry well known and independent brands. They are a bit more costly than other pet stores but they often have really great sales.

Can't get a hold of customer service. Does not call back…read moreafter leaving message. Email does not seem to work either. They changed how to order product and had to register all over again. Do not know how to get a hold of them so I will have to change to Pet Value or Pet Smart.

How wonderful to have a pet store that is not only providing the best and healthiest foods/treats…read morefor our pets, but to have the vast amount of knowledge that they do. No matter the issue with our dog, they have answers to questions and solutions that have always been right on! If they feel it should be addressed with a vet, they do not hesitate to say they aren't sure and we should seek out more help. Thank you for the wonderful staff and the fantastic service. And especially for the genuine care and concern for our pets!!

The staff and Management are extremely knowledgeable and friendly. They take a real interest in…read moreyour dogs well being. They have given us several Free Samples until we got the right Food for our Dog. I have had several lengthy conversations about the Food and their Manufacturers as well as basic Maintenance for my dog. I cannot say enough about the difference the diet has made for my dog and about the level of customer service we get.