After an endless search to adopt a kitty, I came to this shelter. The place was spotless, and there…read morewere 3-4 employees on the job. Everyone was very helpful, courteous and accommodating. We were invited to go into any one of the adoption rooms, see, touch and bond with the kitties. I chose the kitty I wanted, filled out an adoption form, and she was mine! The shelter employees answered all my questions, gave me tips on care and handling based on my kitty's unique personality and gave me a bit of food she was eating at the shelter. It was a very positive experience. I highly recommend coming here if you are tired of running around to every rescue or pet store on a quest to adopt an animal.

Great selection of pet's supplies. I love the newer Pet Valu a lot since they are a lot more…read morespacious and their merchandise always set up in a way that is much easier for browsing! Self Served Dog Wash at the back with 2 stations so there is never a wait if your dog needs a quick wash. Staff is so friendly and helpful.. (patiently looking at the photos of my dog and give me some advice about how to make his washing experience better!)

It's a new and clean store. Lots of products, staff is friendly. But the main attraction remain the…read moreowner's two border collies that are super gorgeous and super smart. They will bring you the ball so you play with them. I love this store.

I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

Please read the negative reviews carefully before adopting through Abbey Cats. The patterns are too…read moreconsistent to ignore. Multiple people have raised concerns about transparency, medical disclosure, and aggressive communication when questioned. Rescue work is hard, but intimidation and dishonesty should never be normalized. Absolutely DO NOT adopt from here, the people running this place are FRAUDSTERS and this place is a complete SCAM. the positive reviews must be people they know. They're are many better places to adopt from with good reviews!

I just had a zoom call with these people. They suck. When I asked to see the kitten, the foster…read moregrabbed it by the neck and held it in the air. Idk if that harms them, but sure its a nasty way to treat them. Also she was feeding these kittens adult cat food. They wanted me to do a house tour before anything. I wanted to know what is involved in the house tour, when this foster Shauna interrupted rudely saying shes not comfortable and left the chat. I dont know who the hell you are and you want to snoop around my house?? Im very glad I did not let them. Not only that, in their contract they state they will come to your house after the cats are adopted to see how they are doing. Seriously?? I understand they want to make sure their cats go to a good home, but they are being way too intrusive. There are smart ways to accomplish that. I see the foster runs the show. As far as I know, no other rescue group acts like this. Shady people.

Store is supposed to open at 9AM on Saturday (13 June 2026). Then why isn't it open then.read more

Friendly staff, great selection and overall just a wonderful experience each time we visit!read more

Amazing vet! Dr Z is the best! So caring, passionate, knowledgeable... My dog and I are both lucky…read moreto have found her. The place seems fairly well organized as well and they do try to help you get an appointment if it's something urgent

I would give this place zero stars if I could. These are the biggest crooks on the lake shore. DO…read moreNOT TAKE YOUR PET HERE! They have no clue what they are doing and will happily charge you a 98$ consultation fee for literally nothing. I brought my cat here twice for the same exact problem (blood in his urine and difficulty peeing). They were not able to effectively diagnose or treat the issue and were just happy to charge me the 98$ consulting fee each time. The place is a total rip off and their vets are extremely rude and unprofessional. Take your pet to the veterinary emergency hospital of west Toronto. Better rates, better service. Their vets actually know what they are doing. https://vehwt.ca/

No one answers the phone.. waste your time listening the robot talking. Who pays these employees?read more

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

I took my recently rescued / adopted 10-year-old male kitty to Pet Valu to see Miss Monika for a…read moregrooming. She is a GOD SEND. She did a "Lion Shave" as well as mani-pedi, and ear cleanse for my little guy. She was patient, kind, diligent, timely, and so compassionate / sweet with him. She gave him hugs, snuggles, pets, scratches, massages, and many treats! She really knows what's she's doing. She is a one-of-a-kind, and was meant to work with animals. Thank you so much, Monika! Charlie and I are looking forward to seeing you again! Only the best!

Went here for dog wash as we were closer to this location than our usual heartland location. The…read morestaff didnt seem to want to help and there are only 2 shampoos to choose from.. oatmeal or puppy. Whereas the heartland location had 5 ranging from regular to extreme odour to tick shampoo. When asked if there were any other shampoos besides oatmeal or puppy like....regular shampoo. The guy told me "nope those are the free unless you wanna buy". Well thanks so much. The aprons here also smells worse than my dog pre-washed! Also, no dog treats here despite it being advertised everywhere!!! Will not be coming back

I love visiting Big Al's when we're in Canada - the fish selection is really unmatched. The…read moreemployees are always so helpful and friendly too. I love the way the store is set up and the vast variety they have.

It was on the spire of the moment to stop in and for no particular reason other than to check toss…read moreplace out. My grandsons will love to come back here to look around and convince Mom & Dad to let them have a pet!