I visited the store earlier in the week and the two ladies and the gentleman that were in the store were pleasant. I was quite pleased with the two ladies who helped fit my puppy for winter boots. My dog did not yelp or show any aggression towards the two ladies. One of the ladies even took pictures and I shot a video of the moment which I posted to all of my social media.
Today I went back to the store because I felt the boots were too tight on my puppy's ankles and wanted to make sure that they were the correct size for him. This time I got a different associate, and I found her dimeanor condescending and insensitive. She tried putting on the boots and I heard my dog Yelp. I told her she was hurting my dog and she in a snotty tone told me that most dogs do not like putting on boots. I should know my dog since I spend a considerable amount of time with him. I told her he did not respond in this manner with her two colleagues in the week. She continued to put the boots and yelled again and I told her again she was hurting my dog. This time I was upset when she challenged my perception of what was happening. I could tell by his tone that he was hurt. He did not do this with the previous two women who fitted him in the week. Nor did he yelp when I had to put them or take them off in the week. At one point the associate tried to pet him and he growled at her. I said, that's strange. And she responded, maybe he doesn't like to be touched (snotty tone/ sarcasm).
Here are my thoughts... Firstly, my dog is a registered support dog. Two, there are many pictures of my dog on social media (taken by tourists) In the USA and he displays a good temperament with strangers Thirdly, I've visited many pet stores in Florida, Pennsylvania, (PetSmart, petsupermarket, designer boutiques stores) and never have I seen my dog, growl, yelp or be uncomfortable around strangers. He's also great with the vet. Great with grooming too! I was going to buy him a pet bed but when I heard her and her associate talking behind the counter, it turned me off I instead bought pet food. There was no way I wanted to spend a lot of money in that store. It was an uncomfortable experience being there. I explained to the two women tudat that I would never return to their store . And they listened and said ok. The energy I got was "we don't need your business anyway."
I then visited PetSmart, petvalue and Tail Blazers at the Heart land Centre and I had absolutely no problem. It was the positive experience that my puppy and I were used to. I bought a pair of booties from tailblazers.
Btw I'd love to post that video on here of the two employees from petvalue who worked with my puppy earlier in the week. To the employee today, Maybe you could be a little bit more like your two colleagues.
For now, you can count on that my family and my friends will not be shopping at your location read more