The new owners are fantastic! I've known them for a couple of years now and when they said they…read morewere taking over this establishment, I knew they'd do an amazing job...and they have. They treat Brady like family...I once told them it was his birthday, and they went out of their way to make him a little treat and take birthday photos. Super cute! My go-to pet shop! It should be yours too....

New owners and a world of difference from the old. Hana loves coming here and is always excited to…read morevisit and buy her treats. The owners are welcoming and engaging with their customers.

I like how nice the people are but one time I got two guinea pigs supposed to be both girls but it…read moreturns out one was a boy and we had a baby and it was a boy so we had to get rid of both boys so now I only have one. I plan on working here when I get into high school. In conclusion I love this place so much.

Small per store that caters to dogs cats and all sorts of exotic pets! I have a rabbit and it's…read moregreat to find a place you can get some neat toys and little goodies that are more natural and globally branded. The staff here are incredibly knowledgeable and so very passionate about pets. They are pet owners themselves which makes it really easy to explain what you need and know they will understand and be able to help. I learned a lot about rabbits today as well from one of the staff. She shared a lot of information about local breeders and where to look if I'm ready for my second bun. The best thing is that they have the pets in stores but unlike the big brands pet stores, they really really take care of the pets. They even separate the ones they know aren't as social so everyone is happy. I like that they pay so much attention that they know what tempers some of the animals have.

This is a new pet store. They seem to cater to dogs and cats' needs, like toys, food, climbing…read morestructures, and grooming. Looking at the food, they have some very fancy food selections, like Chicken Tender Wraps with Cheese, Lamb wrapped gum, Japanese Wagyu Beef Stick, Grilled Chicken Gizzard Skewers Teriyaki, etc. The store is well-stocked, clean, brightly lit, and spacious. The customer service was courteous. The store has a resident Corgi, which is extremely friendly and quiet. The store opened about May 2024. The store is wheelchair accessible but there is no door-open button. There is paid neighbourhood street parking. Review 2024-242

We were interested in a Sun Conure and we came across this shop from our online search. We called…read morethe store from Ottawa to inquire about whether they had the bird and the price. The sales person confirmed that they had it and that it cost $400. We explicitly asked for confirmation about these details because we were coming all the way from Ottawa to purchase the bird. When we arrived at the store. The sales person was trying to convince us to buy baby green cheek conures. When we asked about the sun Conure, he kept saying they are in the back of the store because they were noisy and that we better buy the green cheek baby, which my son didn't like. When we asked about how long will it take until the green cheek baby can be weaned. One time he said 2 weeks another time 3 weeks. When we asked about other birds, he keeps changing the prices. Also he was trying to convince us of buying a bird with broken peak. My kids insisted that they didn't like the green cheek conure and wanted a sun Conure. So we called the next day to ask him to show us the sun Conure, but then he suddenly said that it cost $1400. So we decided not to deal with that store because they were not honest, keep changing the information they provide to us, didn't honour their word, not trust worthy, since they made us come all the way from Ottawa for nothing and to take advantage of us. All this made us even doubt the info they provided about their birds. Hence, we wouldn't recommend dealing with this pet shop.

I bought a baby conure here about 2 years ago. They really care about their pets. The baby conure…read morethat was sold to me was hand trained, meaning the birds are use to going on people's shoulders, hands and being petted. I bought my baby conure for about $300 which included the cage and a bag of food for it which i think is a pretty good price compared to other pet stores. The baby conure I bought was about three months old. I come back to this store at times when I need to get my bird's nails trimmed. The person who trimmed and sold my bird really cares for his birds, when I brought my conure back after a year for a trim, you can see by the way he calms my bird that he really cares for the safety and health of the birds even after it's sold. You can also get your birds feathers trimmed here as well. The bag of conure food that they sell is only for conures meaning this store actually measures how much sunflower seeds is needed in a conures diet. They also sell other exotic birds hence the name of the pet store like cockatiels, ring necks, finches, parrots etc. I really would love to adopt a ringneck here one day!

I love coming to Pet Value to peruse the finely curated items, a lot of them being high quality and…read moremade right here in Canada. There isn't as much selection versus Petsmart but you're getting good stuff. In preparation for more snowy weather and salty sidewalks, I was able to pick up some paw protectant balm and booties for my bigger dog. At the register the cashier let me know that they have a 30 day return policy on the booties in case my dog doesn't take to them. This location also has a self dog wash at the back.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

I shop at TruPet almost once a week for cat and lizard food. They offer a wide selection of canned…read moreand bagged cat food. My bearded dragon prefers live crickets, so it's handy to have a store in my neighbourhood that stocks them. Staff is friendly and knowledgeable. The store has a spacious screened off room for a local cat rescue. You're able to look at the cats from both inside and outside of the store. The cats don't seem to be there long so I figure TruPet and the cat rescue must be doing a good job finding them homes.

I have been a Tru Pet customer for many years now for many reasons. They are a local family…read morebusiness offering a variety of products, competitively priced, and are extremely knowledgeable about those products. They are part of the Richmond Hill community raising funds for animal shelters, food banks and working with a local cat rescue organization to showcase cats available for adoption. I am happy to support such a great business.

Stopped in here with our 10 month old lab to escape the pouring rain. The staff at this location…read moreare super helpful, attentive + it shows that they love animals. They were especially helpful while helping us try on life jackets and harnesses and our pup is forever thankful for the treat to end the visit. While this location is one of the smaller ones, so selection can be limited, their customer care goes a long way!

We now buy all our pet supplies here. The staff are incredibly knowledgeable. They have educated…read moreus about raw diets, grain free diets, etc. since we have switched our cats are so much healthier. We highly recommend Renns.

This shop has a mom and pop feel, with a nice selection of items for every pet in your family. I…read morewas greeted by a friendly and knowledgeable sales lady who went out of her way to help me. I was shopping for two growing kitties, and was happy to see they had a different selection than the cookie cutter duplicated items at all the PetSmart stores. My observation was that the focus was more on customer and quality, than size and quantity. This location is in a small strip mall with ample parking and is right beside the Port Union exit of Hwy 401....not sure it could be any easier to get here. They even managed to up-sell me my 1st bag of cat treats, then gave me a $5 savings voucher for my next visit. Excellent customer service

I used to think that this store was the best. Their staff was really quite helpful. However,…read moretheir current manager has been quite rude to me on two occasions and I finally said 'Enough!' I've since taken my business elsewhere, and I'm sure they haven't noticed nor could they care less. They have a steady flow of regular customers, so one less won't make a difference. I have three pets at home and spend quite a bit of money to make sure that they are healthy and happy. That money will now go to a competitor whose staff are more mature and who understand what customer service means.