Brand New Pet Valu location in Pickering. Located in a strip Mall that is nice and clean…read more Pet Valu is always the pet food stores I recommend pet owners to get their pet supplies as they are all independently owned and the staffs are knowledgeable. One good thing is they don't sell Live animal... like other chain pet supply stores!

This store deserves top score. The staff are super friendly and helpful, now that my puppy has…read morearrived. They offer expert advice on harness, collar, treats, etc. The above and beyond service has not gone unnoticed. Top notch.

When I saw Kennel Cafe, I was wishing it is a REAL cafe that pet owners can bring their beloved…read moredogs/cats in for a quick snack or coffee. But it is a pet supply store. It does carries a lot of good quality food, toys and accessories but your furry friends.. but nothing for me human to eat. Kennel Cafe is a great neighbourhood pet supply store and you sure will find high quality products for everyday needs... I try not to bring mine in.. as there are just too many toys inside... that will drive him crazy wanting to take them all home!

I recently went to the Kennel Cafe to get some treats for my dog. When I entered the store there…read morewas a woman sitting on the floor fixing one of the fridges. By accident, one of the containers containing the treats fell down. The woman didn't even acknowledge my presence and shook her head when I apologized for my accident. I mentioned that she didn't acknowledge me and her response was that she is fixing an expensive piece of equipment. Her response was short and impatient. One of the other staff came and helped me to pick up the treats as I was holding my dog so she wouldn't start eating all the treats. I informed them that I had heard the service wasn't up to par and that they just confirmed what I chose to ignore. I walked out of the store but returned to let them know that I have lived off of Roncesvalles for over 30 years and I strongly believe in supporting local entrepreneurs. She once again responded very rudely that she also lived on Roncesvalles for that amount of time. I brought to her attention that she was once again responding very rudely to me. She actually said i had sworn at her (which i don't believe I did). She wasn't apologetic and continued to basically yell at me that she was busy fixing this piece of equipment. No need for expensive equipment in a store if you don't have any business. I left and walked up the street to Pet Smart where I was treated with respect and kindness. I was happy to learn that it is a family owned shop with a lot more variety and a friendly and helpful staff. I will be shopping there from now on. The rude woman is not the owner. I believe she might be the store manager.

I absolutely love this groomer. She gives my Persian cat a beautiful lion shave without requiring a…read morebath first, as that would stress my fur baby out. She is quick, on time, professional and does a great job. The price is fantastic too.

My family have been loyal customers for decades! We've seen them through 2 renovations, 2 owners, 3…read moreresident cats and 4 pets (on my part). They cater to the latest pet diet trends and supply a fantastic array of dog and cat food. They also offer a frozen section for owners who want to make their own pet food. Animals are welcome and encouraged. They generally attempt to calm the nerves of an anxious pet who's not used to a pet store environment. Presently, this is a family run establishment and you almost always see at least one of the family members behind the counter. They are always willing to carry big, bulky bags of dog food out to the car. Their selection is limited when it comes to products for small animals and fish. But I'm sure they would order anything a pet owner requires.

Brought my dog to be washed. The groomer said her stomach was matted and she was recommanding to…read morehave it shedded. I aggreed. 2 hours later she called saying she was recommanding her back to be also shedded. I don't know why i said yes knowing that my dog had only 2 or 3 knots on her back. When i went to pick her up, i found my dog completely shedded, including her face, and head. I asked also when i brought my dog not to touch her tail or the length of the hair on her ears. Guess what was done? All the wort that was done, was only done for what was the easiest for the groomer. Not thinking about what should be done for the dog breed. Or the requests of the owner. Please do not bring your dog to be groomed at this place.

Everything one would need to bath your dog! Worth every penny! I wish every Petvalu had it!read more

My dog is an aggressive little shi-poo that has no problem…read moretaking a chunk out of you if she's not happy. We love her but we've never had good experiences at groomers until Timmies. I'm not sure how Crystal does it but my dog comes to me, not only happy, but with the most amazing haircut. We highly recommend this place for not only the grooming but also the selection of dog foods, treats, etc. They also have hygienists in to clean your dogs teeth, which is amazing. Love this place.

I'm still trying to process how something so negligent could have happened…read more We've been going to Timmie for probably a year now. While the staff working the front desk have always been kind, the groomer has admittedly never been the nicest. Nevertheless, they've been trimming Mojo's nails with the occasional teeth clean. Today I went in - Mojo was brought to the back and about 5 minutes in the woman working the cash area said "I'm going to get you to tap your card - the groomer wasn't able to get all of his nails today. I think he's nervous." I didn't think too much of it, although I was somewhat bummed that it didn't work out. A moment later I heard my dog crying and barking, while the groomer yelled "he is OUT OF CONTROL - I CANT DEAL WITH THIS DOG." I started to panic so I walked over to the dividing door between the storefront and grooming area, and asked what was going on. The groomer responded "YOUR DOG IS OUT OF CONTROL - HE NEEDS TO GO" and at this point the woman working the front of the store peaked over and noticed my dog was bleeding. She yelled back to the groomer and said "hey he's bleeding a lot" and the groomer responded "that's no surprise to me! He wouldn't stop moving." I had to stand there and reassure my dog so he could come out calmly, and that's when I noticed how much he was bleeding out of his two back paws. I grabbed my dog, walked him out in complete shock and as soon as we got outside and back onto the side walk, I watched my poor dog stand in pools of blood. I was completely hysterical - called my husband and sat with my dog in the park across the street trying cleaning his paws with paper towel. My husband - who arrived not even 10 minutes after this had happened - walked back to the store and it was closed (it was 3PM - the store doesn't close until 6.) He knocked on the door, called, and waited for a while, but eventually gave up. We've taken our dog to multiple groomers across Canada and this has never, ever happened. We will absolutely not be returning here - and given the other reviews I've read about knicks, cuts and negligent care, I don't recommend other pet owners do either.

Our dog can be very difficult and hates being groomed, so we really appreciated the groomer's…read morekindness and patience.

they do not back up their product!! I bought a chrome prong collar and my dog allergic to chrome,…read moreI just rescued him so I didn't know, the response instead of saying yes you can exchange it, was sorry we are not responsible for your purchase!!! I was very disappointed with that awful customer service. I will never go back nor will I ever recommend this store.

Great inventory and helpful staff. The only thing missing is a live fish tank with different fish…read morefor sale. Some items could be found less expensive at other places...

Pet Valu makes it VERY difficult to leave a review. This review is not about any particular…read morelocation. This is about an online order. I have a sick, old, dog, who has stopped eating. The vet recommended prescription food, which I ordered A BLOODY WEEK AGO, and it's STILL not here. All I get from 'customer care' are excuses and promises to check for me. I'm now informed today that there are no deliveries on weekends (!!!!????). WHAT KIND OF BUSINESS IS THIS? I'M ABOUT TO TAKE MY CUSTOM ELSEWHERE. REALLY POOR SERVICE FOR ONLINE CUSTOMERS.

This a great store owned by some super people !…read more Though I live in the Oakville / Burlington area, I conduct some business in the Etobicoke area and as a result came upon their store while buying Xmas gifts one year for family who were interested in backyard bird feeding. The owners, Jim & Lynda, couldn't have been more knowledgeable, pleasant and helpful in recommending Xmas gift suggestions. That was a couple of years ago, and after picking up a feeder or 2 for myself since then, I always go back to Jim & Lynda for seed etc. even though there is a WBU store in Burlington much closer to my home. Even when some backyard critters damaged a few of my feeders, Jim & Lynda not only scrounged up some replacement parts ' free of charge ' and they repaired them for me, they had a few great ideas to fend off the critters going forward. If you're into backyard bird feeding or just thinking about getting into this hobby.....Jim & Lynda's WBU shop is highly recommended !

Went to find some more sturdy squirrel proof feeders & staff were very helpful. It 's a very…read morepleasant place to shop & staff don't mind chatting about birds. We ended up buying 2 bird mugs of our fave birds, the American Goldfinch & the Red Breasted Nuthatch. Would come here again.