You guys can't control specific dogs and end up with injuries, I would not recommend this service…read moreat all.

I had the pleasure of visiting pet value in Bradford for dog food. Jon exceeded my expectations and…read morehelped me find nail trimmers, showed me how to trim. explained about quick stop. He shared training tips and was amazing with my pet Roxy. Courtney was fantastic with Roxy also. I will do all my shopping for my pet here! amazing!!!!!Thanks Jon& Courtney

I was leaving the Starbucks when I spotted this pet store across the way. I haven't heard of Ren's…read morebefore. It was a decent sized store when I walked in. Immediately I noticed that it is dog-friendly with a few small dogs. I was drawn to the huge freezer along the left wall at the entrance of the store. They have a lot of fresh meals prepared for pooches there. There were raw packaged meals, fully-cooked frozen meals, bone broths, frozen eggs, and lightly processed meats. There is a brand called Tom & Sawyer that has really fancy meals made from human-edible ingredients. I picked up a couple packages - one that is kangaroo meat and the other that is a rosemary venison. I also saw flavours that were seafood based and a coconut chicken! They are a little bit pricey though at $10-12 a package. Per the portion size instructions, a 30 pound dog would need 1.25 packages a day! The staff there were pretty nice. The top shelf of the freezer too tall for little ol' me so I had to ask someone for help. They were happy to oblige and then helped me check out as well. I was asked about whether I wanted to sign up for their newsletter and was told I would receive a coupon via email sometime later. I'm hoping I star to see more of these stores around the city.

I had missing free items in my frequent buyers program so I called support, last week it was…read moreshowing 82 purchases, so 6 free. When I went to the store and online, It got deleted and was showing none and had to purchase 10 more to redeem. I called their support and she tried to tell me their policy is that when you accumlate a free, you have to redeem it at the next purchase and you cant decline to accumlate them. And the staff there are trained to tell customers that. This is the first time in 10 years of going to rens that I have heard this. They say its always been their policy and staff are told to do this. I kept telling her you have a problem with your training then as I have been to many Rens in different locations and non have told me this. They always ask if I want to redeem. not that I have to redeem. I told here then you are not training your staff and she said she will get a supervisor to call me and hung up. There are a lot of other other Pet stores that sell the same at the same price. I think its about time I go else where then, if I DO NOT get my free items, back. Their service have gone downhill for a while.

My pup loves this place! And he comes out looking amazing every time. And he knows it... he's…read moreliterally posing and asking to have photos taken of him... cue the "HEY EVERYONE... COME SEE HOW GOOD I LOOK" moment from Anchor man. But this is real and a dog! Thank you Dogfather for beautifying our pupper! For sure will be back soon.

We've been going for 2 years or so, since our dog was a puppy, and have recently decided to move…read moresomewhere else. Every time we picked up our dog he seemed a bit more anxious than the time before, they suggested we give him more anxiety medication. The price of a groom is crazy, over $250 for a small 30lb dog. The turning point for us is that our dog was having an off day and was a bit more anxious than usual - never mean or aggressive, just squirmy. They called us after an hour to let us know, but told us they'd keep trying. Two hours later he was ready for pickup - I assumed that 3+ hours at the groomer meant they got through it. When I picked him up they told me they did not cut any of his hair, only a nail trim and bath. To my surprise, they proceeded to charge me the full amount of a groom - a $250 bath and nail trim. Very dissapointed given we were longstanding customers and they knew he was having an off day. We will certainly not be back. **UPDATE** We took our dog to another groomer who let us know that there are clear signs of trauma from previous grooming experience. He was clearly pushed past his comfort level at Dogfather to a point where he has developed a traumatic fear of being at the groomers. This explains why he was more and more anxious to go each time. This is deeply upsetting and I only wish we changed groomers sooner.

My whole family has been shopping for our pets here for over 10 years, and they deliver to my…read moreparents' house, my brother's house, and our home. Based on long-established trust, we order almost everything for our dogs and cats with a simple phone call or text. Really convenient! The owner couple is trustworthy people who are sincere and honest enough to get into Top 5 of the people I've ever known.

Completely unacceptable experience. I was scolded by an employee for simply feeling a bag of treats…read moreto see if they were soft enough for my 8-month-old puppy -- something any responsible pet owner would do. Her attitude was shockingly rude and unprofessional, showing an utter lack of experience or understanding when it comes to dealing with pet owners. As someone who's managed a pet store myself, I can say with confidence I would've fired her on the spot for speaking to a customer that way. Upon reading other reviews, it's clear this isn't an isolated incident but a recurring issue. I won't be returning as long as she's employed there.

This is a new pet store. They seem to cater to dogs and cats' needs, like toys, food, climbing…read morestructures, and grooming. Looking at the food, they have some very fancy food selections, like Chicken Tender Wraps with Cheese, Lamb wrapped gum, Japanese Wagyu Beef Stick, Grilled Chicken Gizzard Skewers Teriyaki, etc. The store is well-stocked, clean, brightly lit, and spacious. The customer service was courteous. The store has a resident Corgi, which is extremely friendly and quiet. The store opened about May 2024. The store is wheelchair accessible but there is no door-open button. There is paid neighbourhood street parking. Review 2024-242

All Global Pet Foods stores are independently owned., so the pricing and selections are all…read moredifferent in their own ways. This location is clean and well organized. It also carries the holistic and wellness brands that my dog eat on everyday base. Staffs were helpful and friendly especially when I looked lost and couldn't decided what treats I want to pick up for my dog.

Very disappointing experience, my fiance and I purchased a crate and due to a family emergency we…read morehave to return it. We purchased it about a week ago, didn't open the package and was told they cannot return it. You guys need to rethink this return policy. Never again!!!

My friends and I often walk past this store which specializes in food and paraphernalia for pets. I…read morealways go gaga for the cute stuffy's and toys that they have available for dogs in their window displays. There is a huge selection of food, snacks, grooming products and leashes. They also have a great selection of raw menu items for dogs. The staff are very helpful. Not being a pet owner myself, I learned a lot about grooming products from the staff there. Would definitely recommend dog lovers or friends of dog lovers to stop by the store for treats or gifts for the dog in your life.

I don't live in the area, but I've been there on and off for a year with my 18 month old Frenchie…read more They have always been helpful fitting for a harness, talking about food, and even treats for training. Always friendly. Prices are reasonable when i did shop for kibbles and harness.

Walked in and three staff were there, one talking at the door with a visitor, and two on the floor…read moreworking on something. I looked around the store couldn't find a product I often buy there, though I noticed the brands had been moved around. I searched the aisles for about 5 minutes more minutes. One of the younger staff did apologize that the aisle was unpassable. Seemed like a nice kid. But none of them greeted or offered assistance. Headed out to Global Foods, where the selection is better and the staff are attentive and helpful. It would worry me if the franchise was mine. As I left the staff/manager finished up his conversation with someone who obviously wasn't shopping. With the world going to delivery, I would invest in better customer service habits.

They must have recently hired new people, I go in and there's 4+ friendly faces behind the counter,…read moreI can also hear them quietly training each other. Great customer service. This location is on the smaller side but has everything I need as a cat owner. Thank you!!

So helpful. So nice. Great prices. Great hours. Someone said she wouldn't take an item back because…read morethey didn't have the tags. She specifically asked me if I wanted to keep the tags in case I wanted to return the item. I couldn't be happier and am happy to support this local business.

I've shopped at this pet shop on an ongoing basis since it opened. They have terrific products and…read moreare very helpful. Unfortunately, I was shopping at a somewhat busy time for my new puppy. He was fitted for a harness which turned out to be so big he was falling out of it. The store owner refused to take it back or offer an exchange because she didn't keep the tags. As well she sold me a product for cats instead of dogs. I told her that I wouldn't be shopping there in the future. Not only was she too busy to help fit the puppy properly but she didn't care. I wouldn't recommend a purchase for$$$ in case there is a problem because it appears money may be more important.

Please be cautious when choosing a grooming salon…read more A friend of mine worked here and for legal reasons she does NOT a want to use her real name. But she saw dogs falling off grooming tables and was so traumatized she refused to go back. Yes she reported this to the authorities and hopefully they will be more careful. She also said witnessed a dog jumping out of the groomers Tub. The man that works there as a bather doesn't care as he is an international student whom has no training in pet care. He had an option to gently restrain the dog but chose not to. There are two females whom are full time here. One is Angelica the other is Jenny. Neither one has been to a grooming school!!! There woman make between $500 to $1000 per day as and if you do NOT tip them they will call you cheap. If you do tip well Angelica she will place you in the company, computer file as HER CLIENT wether you specify or NOT.

Management has changed, this is a terrible place.Do not go. Last time i went ( i used this place…read morefor a couple years it was fine) my dog groom was AWFUL. Inexperienced and my dog now shakes with fear. DO NOT go here.