The new owners are fantastic! I've known them for a couple of years now and when they said they…read morewere taking over this establishment, I knew they'd do an amazing job...and they have. They treat Brady like family...I once told them it was his birthday, and they went out of their way to make him a little treat and take birthday photos. Super cute! My go-to pet shop! It should be yours too....

New owners and a world of difference from the old. Hana loves coming here and is always excited to…read morevisit and buy her treats. The owners are welcoming and engaging with their customers.

great people and birds are very well taken care of they have everything you need for you bird I…read morewill be dealing with them all the time great store and great customer service

I bought a baby conure here about 2 years ago. They really care about their pets. The baby conure…read morethat was sold to me was hand trained, meaning the birds are use to going on people's shoulders, hands and being petted. I bought my baby conure for about $300 which included the cage and a bag of food for it which i think is a pretty good price compared to other pet stores. The baby conure I bought was about three months old. I come back to this store at times when I need to get my bird's nails trimmed. The person who trimmed and sold my bird really cares for his birds, when I brought my conure back after a year for a trim, you can see by the way he calms my bird that he really cares for the safety and health of the birds even after it's sold. You can also get your birds feathers trimmed here as well. The bag of conure food that they sell is only for conures meaning this store actually measures how much sunflower seeds is needed in a conures diet. They also sell other exotic birds hence the name of the pet store like cockatiels, ring necks, finches, parrots etc. I really would love to adopt a ringneck here one day!

DO NOT BRING YOUR PET HERE. It's taken me over a year to…read morewrite this review, but I feel a responsibility to warn others. My first visit to this groomer with my dog seemed fine--she came home happy from a basic de-shedding appointment. But within 24 hours, everything changed. What should have been a routine grooming led to a nightmare: my dog developed post-grooming furunculosis, a severe bacterial infection that entered through her hair follicles and began eating away the skin on her back. Despite aggressive treatment and over $18,000 in vet bills, I had to say goodbye to my best friend just two days ago. This wasn't just bad luck--it was preventable. I reached out to the groomer multiple times to ask what products were used so my vet could understand what happened. I was ignored. The lack of accountability and transparency has been infuriating and heartbreaking. The trauma, pain, and grief my dog, myself, and my family have endured over the past year are beyond words. I feel robbed of the years we still should have had together. She was 65 lbs healthy and only 38 lbs by the end. The stress and pain she went through here sparked the end of it all. She came back confused, stressed... not wanting to eat, walk, play, or do anything. Please don't risk your pet's life. What happened to us started with one simple appointment. And it ended with unimaginable loss.

If I could give this groomers a 0 star I would. The worst groomers I have ever taken my dog to. I…read moreasked for a sanitary trim and the groomer completely shaved my dogs bum and now it's very irritated. This is not how you do a sanitary trim. I also asked for a face trim and it looks like a child cut it, his whole face is now uneven. The staff here do not care about your pets or their clients. Very unprofessional and inexperienced staff. It's not safe to bring your pets here. AVOID AT ALL COSTS!

We had a wonderful experience at this dog grooming salon. Everyone was friendly, professional, and…read moreclearly cared about making our dog comfortable and happy. Our dog came home looking fantastic, clean, fresh, and beautifully groomed. We really appreciated the attention to detail and the quality of the service. It's obvious that they take pride in what they do and genuinely love working with dogs. We were very happy with the results and will definitely be returning with our other dog as well. Highly recommended!

Awesome people, so nice and friendly the moment you walk in. First time here, my niece recommended…read more Lots of food and treats, my dog was in heaven. He looked very comfortable with the groomers and groomers loved him. Also liked that they set up the next appointment for the next visit.

Came across CaptinK9 and had the opportunity to meet the man behind the operation - Kevin. Kevin is…read morea professional individual who gives great care to dogs big and small. He is a pet training couch of 20+ years and is very knowledgeable in his field. At CaptainK9, they offer a variety of raw goods for your pet such as snacks and meals. I signed my husky up for a 5 days boarding with CaptainK9 and the care Kevin put in for my dog made me feel at ease to know that my dog is in the hands of a trained professional with keen eyes, and a big field for him to roam around and have play time interactions with other dogs. Kevin even sent me a video clip of my dog interacting with other boarding dogs. I could have signed my dog up at a big brand pet hotel where he would have been walked daily in the parking lot, and had interacting play time indoors with other dogs, but I'm glad I made the choice of going with CaptainK9, so my dog gets to have playtime outside and enjoy the great outdoors with trusted supervision. I mentioned to Kevin that I've been wanting to switch my husky over to raw food, so he provided raw food to my dog during his boarding period and I am happy to know that he wolfed it all down very quickly. Needless to say, I picked him up today with bags of raw goods for my husky to enjoy at home. Couple key points I'd like to mention: 1. It's my first time EVER doing dog boarding and Kevin made sure he was present for my dog's drop off and pick up time to go through the details with me so I feel at ease. 2. From Kevin's description during my dog's stay, I know he gave great attention to my dog and it's nice to know I can leave my dog in trusted hands. 3. When I picked up some raw food from their store, Kevin knows it's my first ever trying out raw food for my dog so he quickly explained certain mixtures my dog can have to better his digestive system.

From the owner: CaptainK9 specializes in raw dog food diets and dog training solutions in Toronto. Our raw canine…read morefood products use high-quality, locally sourced, hormone-free meats. We aim to offer a nutritious alternative to conventional dog foods, improving digestion and the immune system. Popular blends include raw beef dog food, raw meat for dogs, and raw bones for dogs. CaptainK9 also provides dog training programs, from basic obedience to advanced off-leash training and behavior modification. Our programs ensure dogs are well-fed, well-behaved, and happy. We offer specialized dog training and puppy training services for dogs from puppy age. We also provide raw dog food delivery in Toronto, Scarborough, North York, Markham, Richmond Hill and more.

Global Pet Food only carries good qualities pet food!…read more I really don't understand why people will buy their pet food from Walmart, Supermarket or even Petsmart! The selections here are great: all the different brands you can think of! Of course I love the idea of getting airmiles!! They have the repeat buyer program, when you get 10 bags of food and you get 1 bag free. Takes Interac, Visa and MC only, no AMEX.

Don't judge it by its looks or location! Brand new inside…read morewith lots of different products than what pet valu or pet smart offer! Have a large variety of dog treats and dog accessories! Great food brands offered for dogs with sensitive stomachs. My favourites are: N&D and Fromm. They carry a variety of wet dog foods as well. As for cats, just as good lots of food choices that many pet stores do not carry. Every global pet is unique as they purchase different things for their customers. But likely if you saw something at one global pet, the item is in their system and can be ordered at all locations!

Brand New Pet Valu location in Pickering. Located in a strip Mall that is nice and clean…read more Pet Valu is always the pet food stores I recommend pet owners to get their pet supplies as they are all independently owned and the staffs are knowledgeable. One good thing is they don't sell Live animal... like other chain pet supply stores!

This store deserves top score. The staff are super friendly and helpful, now that my puppy has…read morearrived. They offer expert advice on harness, collar, treats, etc. The above and beyond service has not gone unnoticed. Top notch.

I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.