I called the location twice before visiting to ask some questions about a birthday cake I ordered…read morefor my puppy and both times they were so friendly and helpful. The store has a variety of speciality items for our loved pets and so well organized. I ordered a birthday paw cake for my puppy that's turning one and they even gave him a birthday bone. So sweet. Absolutely recommend them.

A welcome addition to the neighbourhood!…read more What a gorgeous store! It's boutique so the quality is high but so are the prices. But you probably know that as soon as you walk in and see the quality of the products, the layout, etc. The service is incredibly friendly and knowledgeable. The staff/owner was so delighted to hear of our new pet and gave us free samples and let us know about upcoming contests, nail clipping sessions, you name it. I can see us coming back here often even just to browse. Great gift ideas here as well as home made doggie treats!

Staff needs training. Every time I call or go in I get a different answer. I spoke with the owner…read moreand she just makes excuses for her staff's incompetence. They know littlr about products they sell. They offered me raw canned food for my cat! Raw food is not in a can! People are being mislead so they can make money. Won't be returning, one too many mistake and I will be taking my business across the street to Bone & Biscuit where you are treated with respect and they appreciate my $250.00 a month I spend in store for my two dogs and cat. Loyalty will win always.

From the owner: Global Pet Foods is the largest Canadian-owned pet specialty retailer. We are very proud to be…read moreCanadian! We specialize in natural and holistic pet food, pet treats, and supplements, and also carry a wide selection of Health & Beauty supplies (shampoos, grooming tools, dental products, etc.), toys, carriers and crates, beds, clothing, leashes and collars, training tools. You will find the essential pet products that all pet lovers need in caring for their companion pets, whether they are cats and dogs, birds, or small animals such as hamsters and ferrets.

Located in the plaza on the North East corner of Rutherford Rd and Weston Rd, this store recently…read moreopened its doors to the public. Prior to it being stocked, I thought that the store was part of the Longo's that it's attached to, but was pleasantly surprised to find that it's a new pet store.there are several pet supply stores in the hood.....Pet Smart, PJ's Pets, Global and even Walmart...but when you stroll the community you understand why all these stores can survive...its pet heaven in the neighborhood. I myself contribute 3 dogs to that count. I popped in looking for a pet "wrap"...an item which wraps around your pet to prevent them from piddling in the house. The item in question was cheaper here than at Petsmart. Score ! Anyways, the staff are very friendly, the prices very reasonable, the store is spotlessly clean (that could be because it's new)' and its very close to where I live. I'll definitely be going back.

The most unprofessional new business in the city of Vaughan from there Owner to part time young…read moreemployees and let's not forget their groomer. I would warn all Vaughan residents to stay away from a place that has no respect for paying loyal customers. Grooming services are poor at best, with an incompetent, immature untrustworthy individual. Do yourself a favour find a professional groomer to preform your pets services because professionalism is far from what you'll get at Pet Value.

Really good pet supply store! We found out that we can buy…read morecanned food in bulk here for our cats, so that was wonderful! The prices are a bit high here but fair like other stores. Only had high quality products, which is perfect.. wouldn't want anything else for our babies.

I am reviewing from the perspective of a cat owner…read more If you groom your pet a lot, you will rate Ren's Pets Depot 5 stars. This Ren's location carries the most extensive pet grooming tools and supplies I have ever seen in a retail store. There are aisles (plural) of them, compared to a small section of a single aisle in many pet stores. Soaps and shampoos come in gallon jars. I am a cat owner. My cat doesn't require me to groom him much. The dry food section carries the most popular/best selling brands of premium cat food. But the choices are less than Global Pet Food and Pet Valu. I don't see many mid-level cat food brands either. If your pet food of choice is here, and you buy the larger bag, the prices are really good. For smaller bag (2lb to 6lb), the prices are on par with other pet stores. Wet cat food has the same selection issue. Ren's put some cat food on sales on the day we visited. I notice there were more wet food put on sales than dry food. If you are a dog owner, you will find a decent variety of dog food, including raw food in freezer.

Beautiful fish, plants and corals. Love the sales and promos they often have…read more The last time I went the guy that helped us out really lacked enthusiasm and the will to work. When he answered my question I barely heard him because he walked away as he answered. I find that the staff here are not as knowledgeable or willing to help as other locations but they sure know how to set up nice tanks.

"Disclaimer" I'm not a pet owner and am rating this business as a prospective owner/customer…read more I have been in this plaza (includes The Keg, Dollarama, Decathlon, Astoria) a few times and have been curious about this store as I know a fish aficionado and have owned a Betta and goldfish before. It's right beside the Astoria. I've only ever owned a Betta and maybe a goldfish, but I love to browse as I find watching fish relaxing and almost hypnotic. I was very impressed with visiting this shop. It's organized and well staffed. Within a minute of walking in, about 3 of them had pleasantly greeted me with just a non-pressure, Hello. The store is very well organized and the signs are large and well displayed. The front contains all your supplies and even medications. The back, or The Deep, houses the majority of the stock. To each side of the entrance, there are aisles and aisles of tanks full of an astounding array of species, including a few sharks. This can be an expensive hobby, so it was good to learn that you can put major equipment purchases on a layaway plan. For anyone not familiar with that, you can basically save up to pay for an aquarium or expensive piece of equipment while they keep it on hold for you - a great way to avoid credit charges while keeping the item and its price on hold. Whether I just come to enjoy or keep considering purchasing a new pet, I highly recommend coming in to check this place out.

The was another reviewer than mentioned their pet being very scared of this particular groomer. I…read morehad a similar experience with my baby and he has never been scared of any other groomer before or since. Unfortunately I think they might not be treating your pets kindly when you're away... they are also not too a good job and would make my dog look absolutely ridiculous even after I expressed my concerns. I wouldn't recommend this place

I really like bringing my dog here, but no one ever seems to answer phone calls so that I could…read moreactually book an appointment for my dog. I actually had to make a physical visit to book an appointment. They have a separate booking for just trimming nails and usually have an opening as soon as the next week which is good enough for me. The lady here is super nice and gentle with my dog. Price is quite fair for a nail trim and is pretty quick(15 mins, and 15$).

DO NOT SHOP OR WORK HERE I thought this would've been my…read moreplace I just started this job and I had high hopes until..The store owner is teaching there staff to guilt people into buying there dog food (N&D) buy making staff tell customers that there's in quote "that some dog foods are made with sick, dying or dead animals". They are trying to sell/ promote there dog food which is $50+ for a 6lb bag which not everyone can afford and when hearing how she wanted me to talk to customer made me feel morally and ethically wrong. When I didnt comply with being okay with telling customers that exact wording she terminated me the next day. She also added in my customer service aspect even though she told the manager how impressed she was with me dealing with customers.

I always have great experience at most Global Pet Foods I been to. This Woodbridge's location is…read moreno exceptions!! The store is clean, well organized and with good selections of pet products. The owner/cashier/staff were so full of energy and ready to help and answer all my questions!?! Apparently I can take the receipts to my own Global Pet Foods store to be credit to my frequent buyer program? Thanks for the information. And I am so glad that now they all accepts AMEX too!!

Horrible location. My pup had a wash and brush on Jan 2 in Richmond Hill today took her to…read moreWoodbridge and without discussion shaved her completely down at a charge of $160. Aki was terrible my pup was completely dehydrated to boot.

I have been bringing my dog to be groomed here for years. She is now a senior dog. We last had her…read moregroomed in the spring and after a summer of swimming and frolicking at our cottage we knew it was time to have her groomed again. We booked an appointment for last week. Twenty minutes before our appointment we received a call telling us the groomer had called in sick and that she would call us back the next day to re-book. (I see after reading reviews that this happens somewhat frequently and am now not surprised.). The groomer ended up calling us a few days later and we were given another appointment. As I mentioned already, we have been to this groomer several times over the years. However, when we arrived this time on Sept 28, it just felt different. First, the groomer was late (I'm seeing a trend here) and I was told to wait until the groomer came to work to see if she could groom my dog. My dog has fat deposits that have never been an issue before. When the groomer arrived, she came and flippantly said the manager needed to look at her coat to see if she could be groomed. Thankfully, the manager was lovely and has actually worked on our dog before so she said it would be no problem. Yet, both my son and I had the distinct notion that the groomer did not want to work with our dog. It was obvious, but the manager assured us all would be well. We always get the Top Dog Plus Package for her. This time we received a call 10 minutes after dropping her off suggesting that our dog needed to be bathed with Oatmeal shampoo and there would be an additional cost. No problem. We agreed. Two hours later I got a call and, when I asked how my dog did, the groomer told me she was "going to call it" and that she had done her best but my dog was slipping on the table and Petsmart could only work on her if she was standing up. She said she had tried but couldn't do any better. She also told me to look for a private place in the future where they could work on her lying down. This came as a shock to me. This has never been an issue before and my dog is quite active still. Needless to say, I was so worried picking her up, however the sight of my shoddily groomed dog was something I was not prepared for. Her nose had been nicked, her coat was uneven, her ears had been half done, her legs had been shaved but her paws resembled those of a Clydesdale. Even her body looked like the shaver had hacked her. I couldn't believe it. All I could think of was getting my dog out of there. But what was worse was the groomer's smirk as she was handing me the dog. She seemed to find it funny that my dog looked like a train wreck. Clearly, she and I have very different senses of humour. We also differ in our approach to work obviously. I would have been mortified to have had my work represented in such an abysmal, half-hearted at best, manner but this groomer found it funny. Word of mouth is a funny thing and it's powerful. Upon leaving Petsmart with our half groomed dog, two women approached me and asked me if I had my dog groomed at Petsmart. They had seen me walking out but couldn't believe the condition my dog was in. They agreed with me to never bring a dog to that location for grooming. On our neighbourhood walks, people have similarly stopped me to ask what happened to our dog. It is quite obvious that our dog has become an unwitting advertisement for why one should never bring a beloved pet to be groomed at this location. To be honest, I did not read the reviews before booking because, as I've mentioned repeatedly, I've brought my dog here for years and never faced this sort of an ordeal, but the recent negative reviews tell an accurate story. Please learn from what happened to our dog and to the other reviews that suggest that grooming at this Petsmart location is risky and not good. It turns out where there is smoke, there is definitely fire. If I could have left a 0 star review, I would have. *The manager did re-groom her two days later after my husband called PetSmart. She made her look presentable and we are appreciative, but it still doesn't address the original groomer's unprofessionalism and poor effort or that she felt so little reservation at having her work displayed in so shoddy a manner. Future customers should be very wary about having their dog groomed at this location.

We went for a dental cleaning for our dog and the doctor performed dental surgery without our…read moreconsent and came back with a bill of $750 over the quoted rate approximately $1000 . After talking to him about it, he went on a whole rant on how he didn't over charged us. We went to another doctor after the "cleaning-surgery" and the doctor at the other clinic was shocked that they performed surgery, as she needed time to heal and was not needed. Dr.Kia should have his license revoked Very unpleasant experience and unprofessional doctor AVOID!

We had brought our dog to his "usual vet" - Major Mackenzie Animal Hospital, because he had broke…read morehis dew claw on ONE paw. We asked the doctor what he thinks is best and if we should just remove his nail? Or what else can you do? He explained to us we would continue to have this problem with him breaking his nails so we should just remove the entire digit on the one paw and then the other paw we will just remove the nail and within 7-10 days he'll be fine again. He told us that the surgery was NOT a big deal and he could do it right now. He gave us no other options, he just insisted that the surgery is the best way to proceed. This was at 6pm in the evening on Jan 2nd. This was the beginning of an ongoing nightmare. Unfortunately I cannot post the entire essay I had wrote on Facebook due to Googles character limit. But after seeing a few other vets we found out this surgery is HIGHLY NOT recommended ever. Another vet even said after his 23 years experience he has NEVER recommended amputating the front dew claws. It's dangerous and a nightmare if it becomes infected. This was a photo taken this morning. This is still ongoing. His paw looks a million times better than what it did, it was black and green and crusty and disgusting, and the oder was unbelievably foul. DO NOT let your pets be put through unnecessary surgeries GET A SECOND OPINION. We certainly have learned our lesson.