DO NOT BRING YOUR PET HERE. It's taken me over a year to…read morewrite this review, but I feel a responsibility to warn others. My first visit to this groomer with my dog seemed fine--she came home happy from a basic de-shedding appointment. But within 24 hours, everything changed. What should have been a routine grooming led to a nightmare: my dog developed post-grooming furunculosis, a severe bacterial infection that entered through her hair follicles and began eating away the skin on her back. Despite aggressive treatment and over $18,000 in vet bills, I had to say goodbye to my best friend just two days ago. This wasn't just bad luck--it was preventable. I reached out to the groomer multiple times to ask what products were used so my vet could understand what happened. I was ignored. The lack of accountability and transparency has been infuriating and heartbreaking. The trauma, pain, and grief my dog, myself, and my family have endured over the past year are beyond words. I feel robbed of the years we still should have had together. She was 65 lbs healthy and only 38 lbs by the end. The stress and pain she went through here sparked the end of it all. She came back confused, stressed... not wanting to eat, walk, play, or do anything. Please don't risk your pet's life. What happened to us started with one simple appointment. And it ended with unimaginable loss.

If I could give this groomers a 0 star I would. The worst groomers I have ever taken my dog to. I…read moreasked for a sanitary trim and the groomer completely shaved my dogs bum and now it's very irritated. This is not how you do a sanitary trim. I also asked for a face trim and it looks like a child cut it, his whole face is now uneven. The staff here do not care about your pets or their clients. Very unprofessional and inexperienced staff. It's not safe to bring your pets here. AVOID AT ALL COSTS!

I have never received poor service from any of the Ren's stores until today…read more I had placed an online order for some dog food for curb side pick up but mistakenly ordered the feline. The credit went okay but I still needed the dog food. They said I needed to place the order online again. So I did. After waiting outside the store for 10 minutes, I asked if they received my order. They did but they were processing the orders in order. I'm standing outside. The others are not. 10 more minutes pass by. They are continuing to ignore the fact I'm outside and they are totally going to not accommodate me. 5 more minutes and I'm rapping on the door to just pick up the shampoo I paid for and was going to leave. On the receipt it says Gisselle. She gave me attitude and never apologized for the wait. No thank you or anything. I'll remember to never approach her for anything further when the stores reopen. Again, the staff are normally very helpful and courteous but Gisselle went over the top to ensure she was going to delay me on getting my order.

I like rens and the selection, what I don't like are the hours, 7.00 when pet smart, and pet value…read moreare open till 9 seems ridiculously early to close, and 5 on sat abs Sunday's not very convenient at all!! And I have never heard of a store having winter hours.. for this reason I will not be going back!! Twice I have gone past 7 and has not been open!!

I came in the store with my daugther today and the coworkers behind the counter were what seemed…read moreliked gagging up on their fellow coworker over what I heard to be a mistake but that is not how coworkers should speak to one another and if she Clearly seen her mistake why wee the coworker treating her like that... Sorry but the one was basically I ln tests and she has always been extremely helpful and polite to me whenever at the store she shouldn't be crying at work due to coworkers.

One star rating for service, 3 star rating because they usually have what we need. Normally we deal…read morewith the location at Salem and Taunton but we had to come to this location as they usually have our particular flavor and formula for our one puppy. They didn't have the puppy bag we were looking for (even though we purchased it from them a month ago) so we asked the cashier if it was on order. He rummaged through some paperwork then said "uh not sure but you can come back and check in about a week". We asked if we could ask to get that bag ordered in the next order and he said their other location might have it so we asked if he could call and he tells us to go to the store instead because they don't usually pick up the phone. It was clear he wasn't in the mood to work or help any customers. Not very helpful at all.

My absolute favourite place to go in Ajax to pick up raw dog food for my husky. The Bone is one of…read morethe only locations that sells Iron Will Raw (the only dog food my dog will eat without pulling a hunger strike). The staff is always super friendly and our husky loves coming along because they always greet him with lots of pets and treats. I love their holistic approach to pet care and all of the holistic items they have available in shop. Our husky especially loves their dehydrated treats and liver bits that you sprinkle over food!

Horrible service and bad attitude.. would never go back to this store again. Especially I'm a busy…read moreowner my self and I don't treat my paying clients like that..so I went somewhere else for my dog food and toys. I don't do bad attitudes

I love coming to Pet Value to peruse the finely curated items, a lot of them being high quality and…read moremade right here in Canada. There isn't as much selection versus Petsmart but you're getting good stuff. In preparation for more snowy weather and salty sidewalks, I was able to pick up some paw protectant balm and booties for my bigger dog. At the register the cashier let me know that they have a 30 day return policy on the booties in case my dog doesn't take to them. This location also has a self dog wash at the back.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

How can I select no stars…read more.. Went to this store location and met with a worker who told me to try out a sucker fish to help clean my beautiful beta fish's tank... two days later my beautiful boy Pierre is covered in spots and his lifeless body floated to the bottom, he was dead. The next day, I found my sucker fish, Jean Valijean, at the bottom of my tank... ALSO dead... pure white, stiff, and lifeless. He is now in my freezer so I can bring him back and get my money back. Extremely upset over my tank and beautiful fish, will not be buying another fish from petsmart, not worth the risk.

Walking around with a spray bottle and spraying dogs in the face is not acceptable and is something…read morethat should not be witnessed at a dog care facility. Please find someone who can interact with dogs in a positive manner in your daycare setting. Will be steering people away from here.

We love this beautiful store. They sell everything both English and Western riders may need. Their…read moreselection is broad, the people that work there as well as the owner as super friendly and knowledgeable, and are happy to provide you with personal attention when wanted and needed. Their prices are perfectly reasonable for the products they are selling, and the quality of their products is very high. There is plenty of parking on their property, their opening hours are good, and we have so far found almost everything we were looking for with them. Overall, this is our go to place when we need anything for us or our horses.

From the owner: We are a family owned Equestrian Shop located in Ajax Ontario…read more We sell a wide variety of English & Western tack and apparel, including a large assortment of Cowboy Boots. Find us on Facebook to keep informed about our sales & specials.