I am a Newmarket resident that happened to be in Richmond Hill for an appointment. I always…read morepurchase my dog food at the Global Pet in Newmarket. When I went into the Richmond Hill location I could not find the brand of Food that I normally get for my 7 yr old dog. I was just about to walk out when I thought I have a few minutes to spare so I wanted to ask the lady if she would know why my dog pukes almost every time he eats. Now just for the record I have spoken to vets and other dog owners and everyone tells me it's normal for a Shi-Poo. I didn't think that was a good enough answer for me. The lady behind the counter asked me a few questions to see what the cause could be. She first asked what the vomit looked like then asked how old and what type of dog I had. Then she asked me what brand I normally feed my dog. When I told her I always have fed him Royal Canin she then explained that their food consists of mainly Corn, Wheat and Chicken Bi products. She then proceeded to tell me that those ingredients are hard for a Shi-Poo to digest properly. Unfortunately I didn't have enough time to sit there and go through all the different types of food they had to offer but when I got back to Newmarket I did go to the local Global Pet and discussed with them the different foods available. I ended up purchasing a natural lamb base food with no Corn and no wheat in it. Not only does my dog love it he also has not vomited since the switch. I want to thank the lady that was working there for the advice and anyone looking for a store where people care about the well being of your dog please go in and talk to them. If I lived in Richmond Hill I would 100% support this store. Keep up the great work!

The owner/manager is an older lady whom dropped the F word…read more so much she shocked the daylights out of my Mom. This is a business please have some class and watch your language. Children and seniors heard her swearing. was looking for a dog shampoo and conditioner was a bit too expensive at about $50 for both. I went to Winners and found an organic dog shampoo and conditioners for a third of what Global sells them for. Also bought a doggy bed that was beautiful fluffy for so much less than Global. They also had an assortment of doggy coats for so much less than pet stores like Global charges.

I went there for the cat cafe so my review doesnt include any of their grooming or boarding…read more services. The cats are very very adorable and friendly. None of them scratched or bit unpredictably. They were very gentle with kids too! The cats are without a doubt 12/10. However the sanitary state of the place has declined quite a bit since the first time I went (4 months ago). Back then, the owner would constantly come into the cat lounge to clean up. However, the past two times I've gone this week, that particular owner was not there. There are visible urine stains and a lot of fur that could be cleaned. It also smelled quite bad. Understandably, with so many cats there are obviously going to be odor. However, when I first went to the place, it smelled a lot better and right now it smells worse than animal shelters. The staff weren't too friendly either. Quite monotone and didn't explain much about rules and such. The previous owner I had mentioned was much better. Overall I would rate the place as 2/5 but the cats were why I moved it up to 4/5. Business seemed super slow and I'm wondering if it's because of those issues. I hope they read the reviews and change things up bcuz I would hate to see this place close down.

Stay away They took my dog somewhere else to cut his hair…read morewithout telling me Keeping him there for more than 6 hours with no trace My dog was so stressed and sad

I had a great experience here today when I needed a complicated refund, the associate was lovely to…read morehelp me. Then, at the cash, the cashier was very helpful and courteous when I went to check out. I had a great experience here and had wonderful customer service! Thank you

Non professional and lacking knowledge staff. Put price card to wrong place and ask for $34.99…read moreinstead of $17.99 by ignoring the goldfish type - red & white ORANDA. Escalated to the headquarter on-site already.

Studio is divided into 2 portions. One is a cafe and the other is a playhouse for cats. A glass…read morewall separates them. $19.99 gets you a drink and access to both. Decent selections of drinks. Friendly staff. They also have cat accessories for sale.

What a difference it makes going on a weekday vs on a weekend. If you have a chance, suggest to go…read moreon a weekday instead. The experience is definitely better. The staff working that day was super nice. She helped me take pic with a cat and also answered questions promptly. She was also very friendly. There are two admission and I chose the one that is $19.99 that includes a drink. There is no option for no ice and it starts at less ice. For sugar, you can customize for no sugar to 100% sugar. There are a number of cats there such as ragdolls, dex Rex, bengal, dsh etc This is not just a cat cafe but also a coffee and dessert shop. There are about 10 tables with chairs and the decor is super cute. PLastic covers need to be wear on your shoes when you go inside the cat room. The good thing about this place that the admission is good for the whole day and you can come back and drop in later until closing time and time certainly flies when in the company of the cats Highly recommend to check them out. The cats are so cute and they seemed to have different cats at times, cats that i haven't seen in my past visits.

DO NOT BUY GUPPIES FROM PETSMART! I bought 5 male guppies…read morefrom the Petsmart Newmarket location. I have over 10 years of experience keeping guppies, and I currently have more than 100 healthy guppies at home. I purchased these 5 males hoping to introduce new blood and improve the overall quality of my stock. My tanks have mature, stable water. However, 2 of the guppies from Petsmart died the very same night, and 2 more died the next day, which is today. The last one does not look healthy either. When I was in the store, I even noticed a dead guppy in their display tank, but no staff removed it. It seems like the guppies they sell are extremely weak and cannot survive once they are brought to a new environment. This has been a very bad experience. It is my first time buying guppies from Petsmart, and it will definitely be my last.

I came in at 1:30 because they told me my dog was done. as of yet no one has even acknowledged me…read more The groomers also seem to gather & tell me how matted my 5 Lb male Maltese is after I spent days unmatting him. Oh the manager was extremely nice.

All these newly opened Pet Valu in the burbs are all so spacious and well stocked!!…read more Great place to bring your pet in with you to shop at the same time. Staffs are helpful and even ask if I need any help. Freshly baked cookies by piece so colourful and pretty... I think I would like to try a piece or 2?! There are though couple of cats in the store...so just in case.. your dogs are not cat friendly... maybe better leave them outside...

I cannot imagine worst service especially having gone to other pet stores where individuals are…read morefriendly and helpful! I went yesterday to purchase some items and return two things (as I realized I had bought the wrong size - had remain untouched in packaging). The store owner refused to refund one of my items despite me having a receipt and having just bought it earlier today because "it's difficult to sell this item so bring it back to the store you bought it from" ?! Absolutely no regard for customer service or care, nor was this a policy since he had no problems refunding my other item. Anyway, would advise against shopping here; have already contacted Customer Service to see what they have to say about this.

Went to mister pet a while back when I run out of spray millet, it's nice store & I get to feed…read morespray millet to a Amazon parrot although he loves to make more of a mess with the millet rather than eat it it's a nice treat to interact with him the other parrot is a bit skittish so I can't feed them I love to to watch the bird when it picks up the millet with his foot, it's nice to interact with the parrots because i usually don't interact with big parrots in my normal in my day to day routine i interact with budgies & zebra & now a cockatiel

This is an amazing pad store. The owner is an absolute gem who can answer pretty much any questions…read moreyou have. He's a very generous person, and always took care of my young daughter, who would go in there for cricket, and all sort of foods for her reptiles.

tried this store because I only needed one thing, dog food. Looked like it would be fast in and…read moreout. Lots of things to catch my eye for all types of pets. Great place to walk around with a small child, there was a cat, parrot, ferret and lots of birds etc to lock at. They had reduced items close to "best before" date. Got a bag of Eukanuba dog food (reg$49.) for $5.00 NO JOKE 90% OFF. Im gonna start going by often just to check for special.

Dropped in a few days to look for some hypoallergenic canned dog food…read more Staff greeted me as I walked through the door and asked if I need assistance. Told them what I was there for and she knew immediately that they did not sell the type of food I was looking for. She even suggested another store who might carry them (how Miracle on 34th Street was that?) I wandered around the store...it was clean and well laid out. A new arrival of cats awaiting adoption came in and they were from shelters....which is a big plus. As this store is very close to where I live, as Arnold Schwartzenager says..."I'll be back"

I never write reviews as I believe that sometimes a bad experience happens but don't necessarily…read morereflect the service or store. I feel compelled to write this as what I experienced goes beyond that. I booked an appointment for both of my dogs and beforehand, over the phone the price was discussed. I mentioned clearly multiple times that my dog was 75 lbs and given that there really isn't a benchmark for what groomers charge, didn't think much of it when I was quoted 75 dollars approximately. I brought my dogs and left them and shortly after received a call that my dogs were ready for pick up and it was 250.00. This number then changed to 215 and in person to 230.00. Also because I couldn't come that exact minute, I would need to pay $50 for boarding if I intended to be longer than an hour. The assistant or whoever she was proceeded to call me over and over with different information. When I arrived, I spoke to Mariam the groomer and calmly wanted to explain that this isn't a good business practice- a variance of over a hundred dollars should've been discussed in person or over the phone at the least. This of course wasn't done. She became loud and defensive and wouldn't let me say a word comparing herself to PetSmart and how much they charge- if I wanted to go to PetSmart I would've. I had full intention of paying whatever she said just to get myself and my dogs out of there and handed her 240 which somehow she didn't think to even offer me my change. All in all it was a horrible experience and I do not recommend this place. There are excellent fair and honest groomers in the area that deserve the business.

$15 for a nail trim is reasonable in my opinion. They were also very quick too. 5 minutes and my…read morepug was ready. I was pleased that they not only cut nails but also used a Dremel to remove the sharp parts. Some of the employees might have trouble understanding English over the phone, but it's not a deal breaker. Overall, you'll get good service at a reasonable price. While Sarah's experience below is unfortunate, things like that can be worked out over the phone ahead of time. Dogs City has an Agreement that you're expected to sign electronically before your appointment, which outlines all of their Terms and Conditions. You have the right to refuse to sign it, in which case you'll be able to take your dog elsewhere. While I consider the way Sarah was treated unfair, for it's a bad business practice to quote one thing and then have a variance of more than $100. It's indicative of a clear lack of communication on the part of the business owner. However, my experience was great and I'll be back there with my pug in the future.