I shop at TruPet almost once a week for cat and lizard food. They offer a wide selection of canned…read moreand bagged cat food. My bearded dragon prefers live crickets, so it's handy to have a store in my neighbourhood that stocks them. Staff is friendly and knowledgeable. The store has a spacious screened off room for a local cat rescue. You're able to look at the cats from both inside and outside of the store. The cats don't seem to be there long so I figure TruPet and the cat rescue must be doing a good job finding them homes.

I have been a Tru Pet customer for many years now for many reasons. They are a local family…read morebusiness offering a variety of products, competitively priced, and are extremely knowledgeable about those products. They are part of the Richmond Hill community raising funds for animal shelters, food banks and working with a local cat rescue organization to showcase cats available for adoption. I am happy to support such a great business.

The owner/manager is an older lady whom dropped the F word…read more so much she shocked the daylights out of my Mom. This is a business please have some class and watch your language. Children and seniors heard her swearing. was looking for a dog shampoo and conditioner was a bit too expensive at about $50 for both. I went to Winners and found an organic dog shampoo and conditioners for a third of what Global sells them for. Also bought a doggy bed that was beautiful fluffy for so much less than Global. They also had an assortment of doggy coats for so much less than pet stores like Global charges.

The location is owned by lovely owners who are very welcoming. I make it a point to get my pup's…read moreraw toppers here as it is always a good experience. If you'd like to learn more about raw options with a quality selection, definitely visit for a lovely experience! Great staff and a cute yorkie makes guest appearances too

I went there for the cat cafe so my review doesnt include any of their grooming or boarding…read more services. The cats are very very adorable and friendly. None of them scratched or bit unpredictably. They were very gentle with kids too! The cats are without a doubt 12/10. However the sanitary state of the place has declined quite a bit since the first time I went (4 months ago). Back then, the owner would constantly come into the cat lounge to clean up. However, the past two times I've gone this week, that particular owner was not there. There are visible urine stains and a lot of fur that could be cleaned. It also smelled quite bad. Understandably, with so many cats there are obviously going to be odor. However, when I first went to the place, it smelled a lot better and right now it smells worse than animal shelters. The staff weren't too friendly either. Quite monotone and didn't explain much about rules and such. The previous owner I had mentioned was much better. Overall I would rate the place as 2/5 but the cats were why I moved it up to 4/5. Business seemed super slow and I'm wondering if it's because of those issues. I hope they read the reviews and change things up bcuz I would hate to see this place close down.

Stay away They took my dog somewhere else to cut his hair…read morewithout telling me Keeping him there for more than 6 hours with no trace My dog was so stressed and sad

I had a great experience here today when I needed a complicated refund, the associate was lovely to…read morehelp me. Then, at the cash, the cashier was very helpful and courteous when I went to check out. I had a great experience here and had wonderful customer service! Thank you

Non professional and lacking knowledge staff. Put price card to wrong place and ask for $34.99…read moreinstead of $17.99 by ignoring the goldfish type - red & white ORANDA. Escalated to the headquarter on-site already.

What a difference it makes going on a weekday vs on a weekend. If you have a chance, suggest to go…read moreon a weekday instead. The experience is definitely better. The staff working that day was super nice. She helped me take pic with a cat and also answered questions promptly. She was also very friendly. There are two admission and I chose the one that is $19.99 that includes a drink. There is no option for no ice and it starts at less ice. For sugar, you can customize for no sugar to 100% sugar. There are a number of cats there such as ragdolls, dex Rex, bengal, dsh etc This is not just a cat cafe but also a coffee and dessert shop. There are about 10 tables with chairs and the decor is super cute. PLastic covers need to be wear on your shoes when you go inside the cat room. The good thing about this place that the admission is good for the whole day and you can come back and drop in later until closing time and time certainly flies when in the company of the cats Highly recommend to check them out. The cats are so cute and they seemed to have different cats at times, cats that i haven't seen in my past visits.

My family and I had a ton of fun at Meow Woo Studio! I've never been to a cat cafe before and I was…read morereally happy with my time here! Meow Woo Studio is divided into two sections: the cat area, and the cafe where they sell drinks (bubble tea) and some snacks (cakes and muffins). Before going into the cat area you have to put on plastic foot covers and sanitize your hands. There are also optional masks available and lint rollers (for when you leave, also optional). Unfortunately, you can't bring food or drink into the cat area but that makes sense for the safety of the cats. Also, as a quick fyi- the employee in the cat area needs to let you in and out so no cats wander out! There were a ton of cats and plenty of places to sit in the cat area. There are toys you can use to play with the cats and cat treats you can buy at an additional cost. I had a ton of fun petting and watching cats over the course of a few hours! You can't stay as long as you like and you are allowed to come and go as you please throughout the day. Finally, I just wanted to say how friendly the staff is! The individual behind the cafe counter was really nice and brought our drinks to our table when we were ready to have them. The individual in the cat area was obviously really good with the cats but he was also super friendly, having chats with guests and helping kids pet cats. They really help make Meow Woo Studio so inviting and an awesome person place to visit!

DO NOT BUY GUPPIES FROM PETSMART! I bought 5 male guppies…read morefrom the Petsmart Newmarket location. I have over 10 years of experience keeping guppies, and I currently have more than 100 healthy guppies at home. I purchased these 5 males hoping to introduce new blood and improve the overall quality of my stock. My tanks have mature, stable water. However, 2 of the guppies from Petsmart died the very same night, and 2 more died the next day, which is today. The last one does not look healthy either. When I was in the store, I even noticed a dead guppy in their display tank, but no staff removed it. It seems like the guppies they sell are extremely weak and cannot survive once they are brought to a new environment. This has been a very bad experience. It is my first time buying guppies from Petsmart, and it will definitely be my last.

I came in at 1:30 because they told me my dog was done. as of yet no one has even acknowledged me…read more The groomers also seem to gather & tell me how matted my 5 Lb male Maltese is after I spent days unmatting him. Oh the manager was extremely nice.

I like how nice the people are but one time I got two guinea pigs supposed to be both girls but it…read moreturns out one was a boy and we had a baby and it was a boy so we had to get rid of both boys so now I only have one. I plan on working here when I get into high school. In conclusion I love this place so much.

Small per store that caters to dogs cats and all sorts of exotic pets! I have a rabbit and it's…read moregreat to find a place you can get some neat toys and little goodies that are more natural and globally branded. The staff here are incredibly knowledgeable and so very passionate about pets. They are pet owners themselves which makes it really easy to explain what you need and know they will understand and be able to help. I learned a lot about rabbits today as well from one of the staff. She shared a lot of information about local breeders and where to look if I'm ready for my second bun. The best thing is that they have the pets in stores but unlike the big brands pet stores, they really really take care of the pets. They even separate the ones they know aren't as social so everyone is happy. I like that they pay so much attention that they know what tempers some of the animals have.

tried this store because I only needed one thing, dog food. Looked like it would be fast in and…read moreout. Lots of things to catch my eye for all types of pets. Great place to walk around with a small child, there was a cat, parrot, ferret and lots of birds etc to lock at. They had reduced items close to "best before" date. Got a bag of Eukanuba dog food (reg$49.) for $5.00 NO JOKE 90% OFF. Im gonna start going by often just to check for special.

Dropped in a few days to look for some hypoallergenic canned dog food…read more Staff greeted me as I walked through the door and asked if I need assistance. Told them what I was there for and she knew immediately that they did not sell the type of food I was looking for. She even suggested another store who might carry them (how Miracle on 34th Street was that?) I wandered around the store...it was clean and well laid out. A new arrival of cats awaiting adoption came in and they were from shelters....which is a big plus. As this store is very close to where I live, as Arnold Schwartzenager says..."I'll be back"

I never write reviews as I believe that sometimes a bad experience happens but don't necessarily…read morereflect the service or store. I feel compelled to write this as what I experienced goes beyond that. I booked an appointment for both of my dogs and beforehand, over the phone the price was discussed. I mentioned clearly multiple times that my dog was 75 lbs and given that there really isn't a benchmark for what groomers charge, didn't think much of it when I was quoted 75 dollars approximately. I brought my dogs and left them and shortly after received a call that my dogs were ready for pick up and it was 250.00. This number then changed to 215 and in person to 230.00. Also because I couldn't come that exact minute, I would need to pay $50 for boarding if I intended to be longer than an hour. The assistant or whoever she was proceeded to call me over and over with different information. When I arrived, I spoke to Mariam the groomer and calmly wanted to explain that this isn't a good business practice- a variance of over a hundred dollars should've been discussed in person or over the phone at the least. This of course wasn't done. She became loud and defensive and wouldn't let me say a word comparing herself to PetSmart and how much they charge- if I wanted to go to PetSmart I would've. I had full intention of paying whatever she said just to get myself and my dogs out of there and handed her 240 which somehow she didn't think to even offer me my change. All in all it was a horrible experience and I do not recommend this place. There are excellent fair and honest groomers in the area that deserve the business.

$15 for a nail trim is reasonable in my opinion. They were also very quick too. 5 minutes and my…read morepug was ready. I was pleased that they not only cut nails but also used a Dremel to remove the sharp parts. Some of the employees might have trouble understanding English over the phone, but it's not a deal breaker. Overall, you'll get good service at a reasonable price. While Sarah's experience below is unfortunate, things like that can be worked out over the phone ahead of time. Dogs City has an Agreement that you're expected to sign electronically before your appointment, which outlines all of their Terms and Conditions. You have the right to refuse to sign it, in which case you'll be able to take your dog elsewhere. While I consider the way Sarah was treated unfair, for it's a bad business practice to quote one thing and then have a variance of more than $100. It's indicative of a clear lack of communication on the part of the business owner. However, my experience was great and I'll be back there with my pug in the future.